7741 DG /2018
(1)
jftLVªh la- Mh-,y-µ33002@99
Hkkjr ljdkj
REGISTERED No. D.L.-33002/99
GOVERNMENT OF INDIA
vlk/kj.k
EXTRAORDINARY
çkf/dkj ls çdkf'kr
PUBLISHED BY AUTHORITY
la- 11]
fnYyh] lkseokj] fnlEcj 31] 2018@ikS"k 10] 1940
¹jk-jk-jk-{ks-fn- la- 697
No. 11]
DELHI, MONDAY, DECEMBER 31 , 2018/PAUSHA 10, 1940
[N.C.T.D. No. 697
Hkkx—III
PART—III
——————
jk"Vªh; jktèkkuh jkT; {ks=k] fnYyh ljdkj
GOVERNMENT OF THE NATIONAL CAPITAL TERRITORY OF DELHI
—————————
fnYyh fo|qr fofu;ked vk;ksx
vf/klwpuk
fnYyh] 28 fnlEcj] 2018
fnYyh fo|qr fofu;ked vk;ksx ¼vkiwfrZ dksM rFkk fu"iknu ekud½ ¼r`rh; la'kks/ku½ fofu;e] 2018
la- ,Q-17¼85½@MhbZvkjlh@bath-@2018&19@6213@3195.—jk"Vªh; jkt/kkuh {ks= fnYyh ljdkj ls fo|qr
vf/kfu;e] 2003 dh /kkjk 108 ds v/khu izkIr funsZ'kksa ds vuqlj.k esa] fo|qr vf/kfu;e] 2003 ¼2003 ds vf/kfu;e 36½ dh /kkjk
46] 50 ds lkFk ifBr /kkjk 57] 181¼1½ ,oa 181¼2½ }kjk iznÙk 'kfDr;kas rFkk bl laca/k esa bldks l{ke cukus okyh vU; lHkh
'kfDr;ksa dk iz;ksx djrs gq,] ,rn~}kjk fnYyh fo|qr fofu;ked vk;ksx ¼vkiwfrZ dksM rFkk fu"iknu ekud½ fofu;e] 2017
¼blds i'pkr ^^izeq[k fofu;e^^ ds :i esa mfYyf[kr½ ds fuEufyf[kr fofu;eksa esa la'kks/ku fd;k tkrk gS%&
1-0
y?kq 'kh"kZd vkSj izkjaHku
(1)
bu fofu;eksa dks fnYyh fo|qr fofu;ked vk;ksx ¼vkiwfrZ dksM rFkk fu"iknu ekud½ ¼r`rh; la'kks/ku½
fofu;e] 2018 dgk tk,A
(2)
;s fofu;e vkf/kdkfjd jkti= esa vius izdk'ku dh frfFk ls izHkkoh gksaxsA
2-0
izeq[k fofu;eksa ds fofu;e 70 esa la'kks/ku %
izeq[k fofu;eksa ds fofu;e 70 esa] mi&fofu;e ¼7½ ds ckn] fuEufyf[kr dks lfEefyr fd;k tk,xk] uker%
¼8½ fctyh vkiwfrZ cgky gksus ds ckn] miHkksDrk dks cgkyh dh frfFk vkSj le; ds lkFk ,d iqf"Vdj.k lans'k Hkstk
tk,xkA
3-0
izeq[k fofu;eksa ds fofu;e 76 esa la'kks/ku%
izeq[k fofu;eksa ds fofu;eu 76 {kfriwfrZ jkf'k ds fu/kkZj.k vkSj Hkqxrku gsrq çfØ;k* dks fuEukuqlkj çfrLFkkfir fd;k
tk,xk %&
2
DELHI GAZETTE : EXTRAORDINARY
PART III]
76- {kfriwfrZ jkf'k ds fu/kkZj.k vkSj Hkqxrku gsrq çfØ;k%&
(1)
lkekU;%
(i) ykblsal/kkjh viuh osclkbV ij {kfriwfrZ ds nkoksa dk fuiVkjk djus ds fy, vius dk;kZy;ksa vkSj ukfer
vf/kdkfj;ksa dh lwph viyksM djsxkA
(ii) {kfriwfrZ gsrq lHkh Hkqxrku] miHkksDrk ds lh, uacj ds lkis{k ntZ dh xbZ fo|qr vkiwfrZ gsrq orZeku
rFkk@vFkok Hkkoh fcyksa ds lek;kstu }kjk fd;k tk,xk %
c'krsZ fd ;fn vkosnd ds {kfriwfrZ dk Hkqxrku gksrk gS tksfd miHkksDrk ugha gS] rks ykblsal/kkjh] udnh
ds vykok vk;ksx }kjk Loh—r Hkqxrku ds fdlh Hkh ek/;e ls bldh {kfriwfrZ nsxkA
(2)
fctyh vkiwfrZ foQyrk ds vykok fu"iknu ds ekudksa esa gksus okyh fdlh Hkh foQyrk gsrq%
(i) dksbZ Hkh O;fDr tks ;gka ij fufnZ"V fd, x, fu"iknu ds ekudksa dks iwjk djus esa ykblsal/kkjh dh
foQyrk ls çHkkfor gksrk gS rFkk {kfriwfrZ dk nkok djuk pkgrk gS] og O;fä vius nkos dks ,sls
ykblsal/kkjh dh foQyrk ds }kjk çHkkfor gksus dh frfFk ls vf/kdre 60 ¼lkB½ fnuksa dh vof/k ds
Hkhrj ntZ djk ldrk gS A
(ii) ykblsal/kkjd] çHkkfor O;fDr ¼O;fDr;ksa½ ds nkos dh ntZ djus dh frfFk ls ysdj 90 ¼uCcs½ fnuksa dh
vf/kdre vof/k ds Hkhrj {kfriwfrZ nsxk%
c'krsZ fd ykblsal/kkjd fu/kkZfjr djrk gS fd {kfriwfrZ dh jkf'k çHkkfor miHkksDrk dks ns; ugha gS]
ykblsal/kkjh] viuh dk;Zokgh gsrq miHkksDrk dks lquokbZ dk volj çnku djds] mudh dk;Zokgh ds fy,
mfpr vkSfpR; nsus ds i'pkr dkj.kksa dks fyf[kr :i esa fjd‚MZ djsxk rFkk bUgha fjd‚MksaZ dks miHkksDrk
ds lkFk lapkfjr djsxkA
(iii) ml fLFkfr esa ;fn ykblsal/kkjh fu/kkZfjr djrk gS fd çHkkfor miHkksDrk dks fdlh Hkh {kfriwfrZ dk
Hkqxrku ugha fd;k tkuk gS vFkok ;fn çHkkfor O;fDr vius nkos ds xSj&fuiVku ls vlarq"V gksrk gS]
rks vlarq"V O;fä ,slh {kfriwfrZ dh ekax ds djus ds lkFk gh mudh f'kdk;rksa ds fuokj.kkFkZ lacaf/kr
Qksje ls laidZ dj ldrk gSA
(iv)
;fn vlarq"V O;fä Qksje ds fu.kZ; ls larq"V ugha gS] rks çHkkfor miHkksDrk viuh f'kdk;r ds
fuokj.kkFkZ yksdiky ls laidZ dj ldrk gSA
(v) ;fn dkuwu dh mfpr çfØ;k ds i'pkr] fdlh ekeys ds :i esa] fu"iknu ds ekudksa ds mYya?ku gsrq
{kfriwfrZ ds nkos dks Qksje ;k yksdiky }kjk lgh Bgjk;k tkrk gS] rks bu fofu;eksa dh vuqlwph&1 ds
vuqlkj {kfriwfrZ dk fu/kkZj.k fd;k tk,xk :
c'krsZ fd Qksje ;k yksdiky {kfriwfrZ esa vfrfjDr jkf'k ds rkSj ij] {kfriwfrZ ds igyh ckj ns; gksus dh
frfFk ls ml vof/k gsrq cSad nj ij C;kt Loh—r djrs gSaA
(vi)
Qksje vFkok yksdiky }kjk tkjh funsZ'k dh rkjh[k ls 90 ¼uCcs½ fnuksa ds Hkhrj] tSlk Hkh ekeyk gks]
ykblsal/kkjh }kjk {kfriwfrZ ns; gksxhA
(3)
fo|qr vkiwfrZ dh cgkyh gsrq çn'kZu ds ekudksa esa fdlh Hkh foQyrk gsrq :
(i) ;fn ykblsal/kkjh fctyh vkiwfrZ dh cgkyh ds ekudksa dks iwjk djus esa foQy jgrk gS] rks çHkkfor
miHkksDrk dks {kfriwfrZs dh jkf'k ykblsal/kkjh }kjk Lor% Hkqxrku djuh gksxh] blds fy, miHkksDrk dks
fdlh Hkh çdkj ds nkos dks ntZ djkus dh vko';drk ugha gSA
(ii) ykblsal/kkjd fiNys fcfyax pdz ds nkSjku gqbZ ¼i½ fu/kkZfjr fo|qr dVkSfr;ksa dh le;kof/k] ¼ii½ vyx
ls gqbZ vfu/kkZfjr fo|qr dVkSfr;ksa dh le;kof/k ,oa ns; {kfriwfrZ dh jkf’k dk fooj.k izR;sd orZeku
fcy esa layXu djsxsa%
c'krsZ fd mu lHkh ifjfLFkfr;ksa esa tgka ykblsal/kkjh nkok djrk gS fd fo|qr vkiwfrZ dh foQyrk gksus
ij og ftEesnkj ugha gS] ykblsal/kkjh mijksDr dFku esa mudh dkjZokbZ gsrq mfpr vkSfpR; çnku djus
esa çR;sd voLFkk ds lHkh dkj.kksa dks fyf[kr :i esa fjd‚MZ djsxkA
c'krsZ blds vfrfjDr ;fn fiNys fcfyax pØ ds nkSjku dksbZ Hkh dVkSrh u dh xbZ gks] rks fcy esa
forjd ykblsal/kkjh }kjk 'kwU; dVkSfr;ka n'kkZus okyk ,d fooj.k layXu fd;k tk,xkA
(iii)
tgka fo|qr vkiwfrZ dh foQyrk ls ,d miHkksDrk ;k ,d ls vf/kd miHkksDrk çHkkfor gksrs gSa] ml
fLFkfr esa {kfriwfrZ dh x.kuk ds mís'; gsrq {kfriwfrZ jkf'k dk fu/kkZj.k fdlh Hkh miHkksDrk ds }kjk izFke
ckj f'kdk;r djus dh vof/k ls vakdfyr fd;k tk,xkA
(iv)
;fn dbZ miHkksDrkvksa dk lewg çHkkfor gksrk gS] rks ykblsal/kkjh vius futh vfHkys[kksa ls lHkh çHkkfor
miHkksDrkvksa dh igpku djsxkA
(v) ykblsal/kkjh fiNys fcfyax pØ dh vafre frfFk ls 90 fnuksa ds Hkhrj lHkh çHkkfor miHkksDrkvksa dks
{kfriwfrZs dk Hkqxrku djsxk] ftlds fy, {kfriwfrZ ds fooj.k dks miHkksäk ds lh, uacj ds lkis{k fcy
esa ØsfMV ds ek/;e ls layXu fd;k x;k FkkA miHkksDrk dks ,d iqf"Vdj.k lans'k Hkh Hkstk tk,xkA
[PART III
DELHI GAZETTE : EXTRAORDINARY
3
(vi)
ml fLFkfr esa ;fn ykblsal/kkjh fu/kkZfjr djrk gS fd çHkkfor miHkksDrkvksa ds fy, dksbZ Hkh {kfriwfrZ
ns; ugha gS ;k ;fn çHkkfor O;fä viuh f'kdk;rksa ds xSj&fuokj.k ls ihfM+r gS vFkok çHkkfor
miHkksDrk dk ekuuk gS fd fo|qr vkiwfrZ dh foQyrk gsrq layXu fooj.k okLro esa vuqfpr gS] rks
çHkkfor O;fDr bl rjg ds {kfriwfrZs dh f'kdk;rksa ds fuokj.k gsrq lacaf/kr Qksje ls laidZ dj ldrk
gSA
(vii)
;fn ihfM+r O;fä Qksje ds fu.kZ; ls larq"V ugha gS] rks çHkkfor miHkksDrk yksdiky ls laidZ dj
ldrk gSA
(viii) tgka fctyh dh vkiwfrZ dh foQyrk ds fu"iknu ds ekudksa ds mYya?ku ds fy, {kfriwfrZ dk nkok
Qksje ;k yksdiky }kjk lgh Bgjk;k tkrk gS] tSlk Hkh ekeyk gks] ogka dkuwu dh mfpr çfØ;k ds
vuqlj.k ds ckn] ,sls ekeyksa esa {kfriwfrZ dh jkf'k #-5000@& vFkok ewy :i ls ns; {kfriwfrZ dk
ikap xquk] tks Hkh vf/kd gks] gksxhA
(ix)
Qksje vFkok yksdiky }kjk tkjh funsZ'k dh rkjh[k ls 90 ¼uCcs½ fnuksa ds Hkhrj] tSlk Hkh ekeyk gks]
ykblsal/kkjh }kjk {kfriwfrZ ns; gksxhA
(x) ykblsal/kkjh lkIrkfgd vk/kkj ij ,slh lHkh ØsfMV {kfriwfrZ dh ,d fjiksVZ vk;ksx ds ikl tek djsxkA
4-0
izeq[k fofu;eksa dh vuqlwph I esa la'kks/ku%
(1)
^çn'kZu ds xkjaVh'kqnk ekud vkSj fMQkWYV ds ekeys esa miHkksDrkvksa dks {kfriwfrZ ds izeq[k fofu;eksa dh
vuqlwph&I esa] ^fctyh vkiwfrZ foQyrk* dh fcanq la-14 vkSj ^fVIi.kh* dks fuEukuqlkj çfrLFkkfir fd;k
tk,xk%&
“14-
fctyh vkiwfrZ dh foQyrk
(a) fdlh miHkksDrk ds fy, fctyh vkiwfrZ foQyrk gsrq {kfriwfrZ] cgkyh ds fy, ekud vkSj ns; {kfriwfrZ fuEukuqlkj
gksxk%
Ø-la-
lsok {ks=
fctyh vkiwfrZ dh
cgkyh ds fy,
ekud
fMQ‚YV dh vof/k dh
x.kuk
ekud ds mYya?ku ds
ekeys esa fMQ‚YV vof/k
gsrq miHkksDrk dks ns;
{kfriwfrZ
¼1½
¼2½
¼3½
¼4½
¼5½
(i)
fofu;e 83 esa mfYyf[kr
NwV dks NksM+dj] iwjs fnu ds
nkSjku] fdlh Hkh dkj.k ls
vfu/kkZfjr fctyh foQyrk
,d ?kaVs ds vanj
fdlh
Hkh
çHkkfor
miHkksDrk }kjk nk;j
izFke f'kdk;r ds le;
ls ,d fnu gsrq ,d
?kaVs ds varjky ds cknA
fMQ‚YV ds izFke nks ?kaVksa
ds fy, çfr miHkksDrk çfr
?kaVs 50 #i,A
mlds ckn] izfr miHkksDrk
çfr ?kaVk 100 #i,A
(ii)
fofu;e 83 esa mfYyf[kr
NwV dks NksM+dj] mlh fnu
ij mlh miHkksDrk ds lkFk]
fdlh
Hkh
dkj.k
ls]
vfu/kkZfjr fctyh foQyrk
dh ?kVuk nqckjk gksuk
rqjar
fdlh
Hkh
çHkkfor
miHkksDrk }kjk nk;j
izFke f'kdk;r ds rqjar
cknA
fMQ‚YV ds izFke nks ?kaVksa
ds fy, çfr miHkksDrk çfr
?kaVs 50 #i,A
mlds ckn] izfr miHkksDrk
çfr ?kaVk 100 #i,A
(iii)
fu/kkZfjr fctyh dVkSrh
12 ?kaVs ds Hkhrj ;k
fnu esa lk;a 6 cts
rd fctyh vkiwfrZ dh
cgkyhA
j[kj[kko dh fu/kkZfjr
'kq#vkr ls 12 ?kaVs ds
varjky ls ;k fnu ds
lk;a 6 cts ds ckn] tks
Hkh igys gksA
fMQ‚YV ds izFke nks ?kaVksa
ds fy, çfr miHkksDrk çfr
?kaVs 50 #i,A
mlds ckn] izfr miHkksDrk
çfr ?kaVk 100 #i,A
(iv)
tyk ehVj ;k pksjh gq,
ehVj dh izfrLFkkiuk
tys ehVj dks ckbZikl
djds ;k vLFkk;h
ehVj LFkkfir djds
rhu ?kaVs ds Hkhrj
vkiwfrZ dh cgkyh
djukA
miHkksDrk }kjk nk;j
f'kdk;r ds le; ls 3
?kaVs ds varjky ds cknA
fMQ‚YV ds izFke nks ?kaVksa
ds fy, çfr miHkksDrk çfr
?kaVs 50 #i,A
mlds ckn] izfr miHkksDrk
çfr ?kaVk 100 #i,A
(v)
ehVj dks rhu fnuksa ds
Hkhrj cny fn;k
tk,xk
miHkksDrk }kjk nk;j
f'kdk;r ds le; ls 3
fnuksa ds varjky ds
cknA
fMQ‚YV ds izR;sd fnu 50
#i,A
4
DELHI GAZETTE : EXTRAORDINARY
PART III]
¼b½ fctyh foQyrk ds dkj.k mRiUu gksus okys fdlh Hkh nkos dks] mu miHkksDRkkvksa ds fy, Lohdk;Z ugha ekuk tk,xk]
ftudh fiNys fcfyax o"kksaZ rd cdk;k jkf'k gS] ;k ftUgsa fiNys nks o"kksaZ ds nkSjku] ;k rks fctyh dh pksjh ds fy, nks"kh
Bgjk;k x;k gS ;k fctyh ds vuf/k—r mi;ksx ds fy, ftudk vafre ewY;kadu fd;k x;k gSA
fVIi.kh%
(i)
ekud ds mYya?ku ds ekeys esa miHkksDrk ds {kfriwfrZ ds fu/kkZj.k ds mís'; ds fy,] fMQ‚YV vof/k ds fy, ekud ls ijs
fnu dSysaMj fnuksa ds :i esa fy, tk,axsA
(ii)
tgka ns; {kfriwfrZ dks fnuksa esa fMQ‚YV ds vk/kkj ij fufnZ"V fd;k x;k gS vkSj fMQ‚YV fnu ds fgLls ds fy, gS rc
{kfriwfrZ iwjs fnu ds fy, ns; gksxkA
(iii) tgka ns; {kfriwfrZ dks ?kaVksa esa fMQ‚YV vk/kkj ij fufnZ"V fd;k x;k gS vkSj fMQ‚YV ,d ?kaVs ds ,d fgLls ds fy, gS]
rc {kfriwfrZ ;Fkkuqikr vk/kkj ij ns; gksxkA**
egsUnz flag] lfpo
uksV% izeq[k fofu;e 17 vxLr] 2017 dks fnYyh jkti=] vlk/kkj.k] Hkkx III esa ,u-lh-Vh-Mh- ua- 218 esa çdkf'kr fd, x,
Fks] çFke la'kks/ku fofu;e 16 Qjojh] 2018 dks fnYyh jkti=] vlk/kkj.k] Hkkx III esa ,u-lh-Vh-Mh- ua- 447 esa
çdkf'kr fd;k x;k Fkk vkSj f}rh; la'kks/ku fofu;e 15 vDrwcj] 2018 dks fnYyh jkti=] vlk/kkj.k] Hkkx III esa
,u-lh-Vh-Mh- ua- 663 esa çdkf'kr fd;k x;k Fkk
DELHI ELECTRICITY REGULATORY COMMISSION
NOTIFICATION
Delhi, the 28th December, 2018
Delhi Electricity Regulatory Commission (Supply Code and Performance Standards)
(Third Amendment) Regulations, 2018
No. F.17(85)/DERC/Engg./2018-19/6213/3195 – Pursuant to the directions received from the Govt. of NCT of
Delhi under Section 108 of the Electricity Act, 2003, the Delhi Electricity Regulatory Commission, in exercise of the
powers conferred by Section 46, 50 read with Section 57, 181(1) and 181(2) of the Electricity Act, 2003 (Act 36 of 2003)
and all other powers enabling it in this behalf, hereby makes the following Regulations to amend the Delhi Electricity
Regulatory Commission (Supply Code and Performance Standards) Regulations, 2017 (hereinafter referred to as “the
Principal Regulations”):
1.0
Short title and commencement:
(1) These Regulations may be called the Delhi Electricity Regulatory Commission (Supply Code and
Performance Standards) (Third Amendment) Regulations, 2018.
(2) These Regulations shall come into effect from the date of their publication in the official Gazette.
2.0
Amendment of Regulation 70 of Principal Regulations:
In regulation 70 of Principal Regulations, after sub-Regulation (7), the following shall be inserted namely:
(8)
After restoration of power supply, a confirmation message shall be sent to the consumer with
restoration date and time.
3.0
Amendment of Regulation 76 of Principal Regulations:
Regulation 76 of Principal Regulations ‘Procedure for Determination and payment of compensation amount’
shall be substituted as under:-
76.
Procedure for Determination and Payment of compensation amount:-
(1) General:
(i) The Licensee shall upload on its website the list of its offices and designated officers to settle claims
for compensation.
[PART III
DELHI GAZETTE : EXTRAORDINARY
5
(ii) All payments of compensation shall be made by way of adjustment in current and/or future bills for
supply of electricity raised against CA Number of the consumer:
Provided that in case the compensation is paid to the applicant who is not consumer, the Licensee
shall compensate by any mode of payment other than cash as approved by the Commission.
(2)
For failure of standards of performance other than power supply failure:
(i) Any person who is affected by the failure of the Licensee to meet the standards of performance
specified herein and who seeks to claim compensation shall file his claim with the concerned
Licensee within a maximum period of 60 (sixty) days from the date such a person is affected by such
failure of the Licensee to meet the standards of performance.
(ii) The Licensee shall compensate the affected person(s) within a maximum period of 90 (ninety) days
from the date of filing his claim:
Provided that in case the Licensee determines that compensation is not payable to the affected
consumer, the Licensee shall record the reasons in writing after giving opportunity to the consumer of
being heard, giving due justification for their action and communicate the same to the consumer.
(iii) In case the Licensee determines that no compensation is payable to the affected consumer or if the
affected person is aggrieved by non-settlement of his claim, the aggrieved person may approach the
respective Forum for redressal of grievances to seek such compensation.
(iv) If the aggrieved person is not satisfied with the decision of the Forum, the affected consumer may
approach the Ombudsman for redressal of his grievance.
(v) In case the claim for compensation for violation of standards of performance is upheld by the Forum
or Ombudsman, as the case may be, after following due process of Law, the compensation shall be
determined in accordance with the Schedule-I of these Regulations:
Provided that the Forum or the Ombudsman may in addition to the compensation, award interest at the
bank rate for the period from date when the compensation became first due.
(vi) The compensation shall be payable by the licensee but not later than 90 (ninety) days from the date of
a direction issued by the Forum or by the Ombudsman, as the case may be.
(3)
For failure of standards of performance for restoration of power supply:
(i)
In case the licensee fails to meet the standards for restoration of power supply, the compensation
shall be payable automatically by the licensee to all the affected consumers, without requiring a
claim to be filed by the consumer.
(ii)
The licensee shall enclose a statement of (i) scheduled power outages, (ii) unscheduled power
outage separately occurred during previous billing cycle and the amount of compensation payable to
the consumer in each instance to the current bill:
Provided that in all such cases where the Licensee claims that the power supply failure is not
attributable to him, the Licensee shall record the reasons in writing, for each instance giving due
justification for their action in the above statement:
Provided further that if there is no outage during the previous billing cycle, a statement indicating
nil outage shall be enclosed by the distribution licensee to the bill.
(iii) Where failure of power supply is affecting one consumer or more than one consumer, the default for
the purpose of computing compensation shall be considered from the time first complaint is made
by any of the affected consumer.
(iv) In case a group of consumers is affected, the licensee shall identify all the affected consumers from
their own records.
(v)
The licensee shall pay compensation to all the affected consumers within 90 days from the last date
of previous billing cycle for which statement of compensation was enclosed, by way of credit in the
bill for supply of electricity raised against the CA number of the consumer. A confirmation message
to the consumer shall also be sent.
(vi) In case the Licensee determines that no compensation is payable to affected consumers or if the
affected person is aggrieved by non-redressal of his grievances or the affected consumer believes
6
DELHI GAZETTE : EXTRAORDINARY
PART III]
that the statement enclosed for power supply failure is factually incorrect, the aggrieved person may
approach the respective Forum for redressal of grievances to seek such compensation.
(vii) If the aggrieved person is not satisfied with the decision of the Forum, the affected consumer may
approach the Ombudsman.
(viii) Where the claim for compensation for violation of standards of performance for power supply
failure is upheld by the Forum or Ombudsman, as the case may be, after following due process of
Law, the amount of compensation in such cases shall be Rs. 5000/- or five times of the
compensation payable originally, whichever is higher.
(ix) The compensation shall be payable by the licensee but not later than 90 (ninety) days from the date
of a direction issued by the Forum or by the Ombudsman, as the case may be.
(x)
The licensee shall submit a report to the Commission of all such credited compensations on weekly
basis.
4.0
Amendment of Schedule-I of Principal Regulations:
(1)
In Schedule-I of Principal Regulations on ‘Guaranteed Standards of performance and Compensation to
Consumers in case of default’, Point no. 14 on ‘Power Supply Failure’ and ‘Note’ shall be substituted as under:-
“14.
Power Supply Failure
(a)
Compensation for power supply failure, standard for restoration and compensation payable for a consumer
shall be as under:
Sl. No.
Service Area
Standard for
restoration of
power supply
Computation of
period of default
Compensation payable
to the consumer for the
period of default in case
of violation of standard
(1)
(2)
(3)
(4)
(5)
(i)
Unscheduled
power
failure for any reason
whatsoever, for a single
time during an entire day,
except the exemption as
mentioned at Regulation
83
Within One Hour
After lapse of one
hour for a day from
the time 1st complaint
has made by any of the
affected consumer.
Rs. 50 per hour per
consumer for the first
two hours of default.
Thereafter, Rs. 100 per
hour per consumer.
(ii)
Re-occurrence
of
Unscheduled
power
failure for any reason
whatsoever,
to
same
consumer on same day,
except the exemption as
mentioned at Regulation
83
Immediate
Immediately after 1st
complaint has made by
any of the affected
consumer.
Rs. 50 per hour per
consumer for the first
two hours of default.
Thereafter, Rs. 100 per
hour per consumer.
(iii)
Scheduled power outages
Within 12 hours or
restoration of power
supply by 6PM in a
day
From the lapse of 12
hours
from
the
scheduled
start
of
maintenance or after
6PM
of
the
day
whichever is earlier
Rs. 50 per hour per
consumer for the first
two hours of default.
Thereafter, Rs. 100 per
hour per consumer.
(iv)
Replacement of burnt
meter or stolen meter
Restoration of supply
within three hours
either by bypassing
the burnt meter or by
installing temporary
meter.
After lapse of 3 hours
from the time
consumer has made
the complaint
Rs. 50 per hour per
consumer for the first
two hours of default.
Thereafter, Rs. 100 per
hour per consumer
(v)
Meter to be replaced
within three days
After lapse of 3 days
from the time
consumer has made
the complaint
Rs.50 for each day of
default
[PART III
DELHI GAZETTE : EXTRAORDINARY
7
(b) Any claim arising on account of power failure shall not be admissible for those consumers who have
outstanding dues upto preceding billing cycle, or have been, during last two years, either convicted for theft of
electricity or finally assessed for Unauthorised Use of Electricity.
Note:
(i)
For the purpose of determination of compensation to the consumer in case of violation of standard, the days
beyond the standard for period of default shall be taken as calendar days.
(ii)
Where the compensation payable has been specified based on default in days and the default is for a part of the
day, the compensation shall be payable for the whole day.
(iii) Where the compensation payable has been specified based on default in hours and the default is for a part of the
hour, the compensation shall be payable on pro-rata basis.”
MAHENDER SINGH, Secy.
Note: The Principal Regulations were published on 17th August, 2017 in the Delhi Gazette, Extraordinary, Part III at
N.C.T.D. No. 218, 1st Amendment Regulations were published on 16th February, 2018 in the Delhi Gazette,
Extraordinary, Part III at N.C.T.D. No. 447 and 2nd Amendment Regulations were published on 15th October,
2018 in the Delhi Gazette, Extraordinary, Part III at N.C.T.D. No. 633.
Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064
and Published by the Controller of Publications, Delhi-110054. ALOK
KUMAR
Digitally signed by
ALOK KUMAR
Date: 2019.01.11
10:46:41 +05'30'