“ârkÂàçy qàçÐ¹þ §çý ¡Âmªàêm »þà§ý ÎàäÌ§ý §çý

qÞkãuÂà §íýtàÞ§ý

ÂàªàÀ säªàmàÂà (ârÂàà »þà§ý â¹þ§ý¹þ) §çý Zàçx½à

“²þ¾mãyªàð¼þ/Àäªàê/09/2013

2015.”

Ñçmä ¡Âàätm. §íýtàÞ§ý kã.2

²þ¾mãyªàð¼þ

ªàk¹þ

ây.

yç.

âsvà¢ê.

âÀÂààÞ§ý

2001.”

²þ¾mãyªàð¼þ ÊàkqØà

(¡yàoàÊ½à)

Zààâo§ýàÊ yç Zà§ýàâÎàm

§íýtàÞ§ý

]

ÊàuqäÊ, Îàä§íýwàÊ, âÀÂààÞ§ý 30

¡ªàÐm 2024



sàôqÀ 8

, Îà§ý 1946

ÅtkZ foHkkx

ea=ky;] egkunh Hkou] uok jk;iqj vVy uxj

NRrhlx<+ jkT; fo|qr fu;ked vk;ksx

flapkbZ dkWyksuh] 'kkafr uxj] jk;iqj

jk;iqj] fnukad 2 vxLr 2024

vf/klwpuk

Øekad 108@lh-,l-bZ-vkj-lh@2024-⸺ fo|qr vf/kfu;e 2003 ¼o"kZ 2003 dk dzekad 36½ dh /kkjk 181 ¼2½]

¼tsM,½ ,oa ¼tsMch½ }kjk iznRr 'kfDr;ksa ds v/khu vf/kfu;e dh /kkjk 86 dh mi/kkjk ¼1½ (i) lgifBr /kkjk 57 ,oa

59 ds varxZr N-x- jkT; fo|qr fu;ked vk;ksx ,rn~}kjk ¼fo|qr forj.k esa fu"iknu laca/kh ekud½ fofu;e] 2020

dks la'kksf/kr djrk gSA

1- laf{kIr uke] izkjaHk ,oa vuqiz;ksx(

1-1

;g fofu;e] NŸkhlx<+ jkT; fo|qr fu;ked vk;ksx ¼fo|qr forj.k fu"iknu gsrq ekud½ ¼izFke la'kks/ku½

fofu;e] 2024 dgyk;sxkA

1-2

;g fofu;e] 01 vizsy] 2024 ls izHkko'khy gksxkA

1-3

bl fou;e dk foLrkj lEiw.kZ NŸkhlx<+ jkT; esa jgsxkA

1-4

;g fofu;e] NŸkhlx<+ jkT; ds lHkh fo|qr forj.k ykblsalh rFkk ekfur ykblsalh;ksa ij ykxw gksaxsA

vuqlwph I ds fofu;e 3 ds mi fofu;e 3-1 dk çfrLFkkiu

eq[; fofu;eksa dh vuqlwph I ds fofu;e 3 ds mi fofu;e 3-1 ds LFkkuij] fuEufyf[kr mi fofu;eksa dks

çfrLFkkfir fd;k tkrk gS%&

ehVj lacaf/kr f'kdk;r

3-1

f'kdk;r izkIr gksus ds mijkar] forj.k ykblsalh =qfViw.kZ@fcuk dk;Zjr ¼can] /khesa ,oarsth ls

pyus½ ehVj ds igpku gsrq fujh{k.k djsxkA ;g fujh{k.k ^,^ laoxZ ds 'kgjksa ,oa uxjh; {ks=ksa ,oa

xzkeh.k {ks=ksa esa Øe'k% 4 ¼pkj½ fnol] 7 ¼lkr½ fnol ,oa 12 ¼ckjg½ fnol dh le;&lhek esa

fd;k tk,xkA [kjkch dk irk pyus ij] forj.k yk;lsalh }kjk ehVj dks cnyk tk,xk] tks ^,^

947

948

²þ¾mãyªàð¼þ ÊàkqØà, âÀÂààÞ§ý

30 ¡ªàÐm 2024

laoxZ ds 'kgj vkSj uxjh; {ks=ksa esa pkSchl ?kaVs vkSj xzkeh.k {ks=ksa esa cgÙkj ?kaVs ls vf/kd ugha

gksxkA

;fn ehVj çFke –"V ;k nks"kiw.kZ ;k tyk gqvk ;k pksjh gqvk ik;k tkrk gS] ftldk dkj.k

miHkksäk ugha gS] rks yk;lsalh dks vk;ksx }kjk fufnZ"V le; lhek ds Hkhrj viuh ykxr ij ,d

u, ehVj ds ek/;e ls vkiwfrZ cgky djuh gksxhA

;fn tkap ds ckn ;g ik;k tkrk gS fd miHkksäk ds ftEesnkj dkj.kksa ls ehVj [kjkc gks x;k gS

;k ty x;k gS ;k pksjh gks x;k gS] rks vk;ksx }kjk fufnZ"V vko';d 'kqYd miHkksäk ls olwy

fd;k tk,xkA

vuqlwph&I ds fofu;e 3 ds mi fofu;e 3-2 dk çfrLFkkiu

eq[; fofu;eksa dh vuqlwph I ds fofu;e 3 ds mi fofu;e 3-2 ds fy, fuEufyf[kr mi fofu;eksa dks

çfrLFkkfir fd;k tkrk gS %&

3-2

tys gq, ehVj ds ekeys esa forj.k yk;lsalh }kjk ehVj dks ,d le;kof/k ds Hkhrj cnyk tk,xk]

tks Js.kh&, 'kgjksa vkSj 'kgjh {ks=ksa esa pkSchl ?kaVs vkSj xzkeh.k {ks=ksa esa cgÙkj ?kaVs ls vf/kd ugha

gksxhA

vuwlwph&I ,oa II dk vuqyXud dk izfrLFkkiuk

ijQkesaZl ds ekud izkIr djus esa foQyrk ij miHkksDrk dks ns; izfrdj dk Lrj esa vuqlwph&I vkSj II

ds vuqyXud dks fuEufyf[kr }kjk çfrLFkkfir fd;k tkrk gS% &

vk;ksx ds vkns'kkuqlkj

gLrk-@&

¼lq/khj dqekj dkys½

mi&lfpo-

vuwlwph&I ,oa II dk vuqyXud

ÂàªàÀ säªàmàÂà (ârÂàà »þà§ý â¹þ§ý¹þ) §çý Zàçx½à

“²þ¾mãyªàð¼þ/Àäªàê/09/

2013

2015.”

Ñçmä ¡Âàätm. §íýtàÞ§ý kã.2

²þ¾mãyªàð¼þ

ây.

yç.

âsvà¢ê.

2001.”

²þ¾mãyªàð¼þ ÊàkqØà

(¡yàoàÊ½à)

Zà âo§ýàÊ yç Zà§ýàâÎàm

§íýtàÞ§ý

]

ÊàuqäÊ, Îàä§íýwàÊ, âÀÂààÞ§ý 30

¼M+½ Hkwfexr dscy esa czsd MkÅu

sàôqÀ 8

, Îà§ý 1946

xzkeh.k {ks=ksa esa 2 ¼nks½ fnol

2- lIykbZ dh xq.koŸkk

¼d½ ?kksf"kr oksYVst dh rqyuk esa

fufnZ"V lhek esa oksYVst dks

esUVsu djuk

2 ¼nks½ fnol ;fn mYya?ku VªkalQkeZj esa ik, x,

LFkkuh; =qfV ds dkj.k gSA

10 ¼nl½ fnol tgka&tgka usVodZ esa foLrkj@mUu;u

vko';d ugha

120 ¼,d lkS chl½ fnol tgka forj.k iz.kkyh esa

vixzsMs'ku vko';d gSA

lc&LVs'ku dh vko';drk dh fLFkfr esa 1 ¼,d½ o"kZ

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

3- ehVj

¼d½ =qfViw.kZ@fcuk dk;Zjr ¼can]

/khesa ,oa rsth ls pyus½ okys ehVj

laca/kh miHkksDrk f'kdk;r izkIr

gksus ij ehVj dk fujh{k.k

^,^ laoxZ ds 'kgj 4 ¼pkj½ fnol

uxjh; {ks=ksa esa 7 ¼lkr½ fnol

xzkeh.k {ks=ksa esa 12 ¼ckjg½ fnol

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

¼[k½ ehVj ds =qfV iw.kZ ik;s tkus ij

mls cnyuk

^,^ laoxZ ds 'kgj ,oa uxjh {ks=ksa esa pkSchl ¼24½ ?kaVs

xzkeh.k {ks=ksa esa cgÙkj ¼72½ ?kaVs

¼x½ tys ehVj dks cnyuk

948

²þ¾mãyªàð¼þ ÊàkqØà, âÀÂààÞ§ý

30 ¡ªàÐm 2024

4- u, dusD'ku@vfrfjDr Hkkj

gsrq vkosnu

4-1 d`f"k dks NksM+dj fuEunkc

dusD'ku

¼d½ lkekU; dusD'ku

¼lHkh Js.kh½

¼tgka fo|eku fMLVªhC;w'ku esUl esa

vfrfjDr@{kerk

mUu;u@

vixzsMs'ku dh vko';drk ugha

gSA½

^,^ laoxZ ds 'kgj lfgr uxjh; {ks= esa 7 ¼lkr½ fnol

xzkeh.k {ks=ksa esa 15 ¼ianzg½ fnol

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

¼[k½ lHkh Js.kh

(i) tgka ikWoj lIykbZ gsrq

fMLVªhC;w'ku

LVs'ku

lfgr fMLVªhC;w'ku esUl esa

foLrkj vko';d gSA

^,^ laoxZ ds 'kgj lfgr uxjh; {ks= ,oa xzkeh.k {ks=ksa

esa 90 ¼uCcs½ fnol

4-2 fuEunkc d`f"k dusD'ku

¼i½ ,sls ekSle esa tgka [ksr esa igq¡p

miyC/k gks] ds le; d`f"k

dusD'ku gsrq

foLrkj gsrq laiw.kZ O;; dk Hkqxrku djus ds mijkUr 90

fnol esa

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

¼ii½ ,sls ekSle esa tgka [ksr esa

igq¡p miyC/k ugha gks] ds le;

d`f"k dusD'ku gsrq

foLrkj gsrq laiw.kZ O;; dk Hkqxrku djus ds mijkUr

180 fnol esa

4-3 mPpnkc ¼,p-Vh-½ dusD'ku

¼d½ vkosnu izkIr gksus ds mijkUr

fQftfcfyVh dh lalwpuk

07 ¼lkr½ dk;Z fnol

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

¼[k½ vkdfyr 'kqYd ds Hkqxrku

gsrq ekax i= tkjh djuk

30 ¼rhl½ fnol

¼x½ Hkqxrku ,oa ,xzhesUV ds

fu"iknu mijkUr dk;Z dh iw.kZrk

ds fy, le;

90 ¼uCcs½ fnol

¼?k½

(i) ykblsalh }kjk ehVj ,oa ehVj

miLdj dh LFkkiuk dk;Z dh

iw.kZrk mijkUr rhu ekg dk

uksfVl tkjh djuk

7 ¼lkr½ fnol

(ii) ykblsalh }kjk foLrkj dk;Z

iw.kZrk mijkUr Hkkj dh

foeqfDr rFkk fo|qr fujh{kd

ls vuqefr gsrq vkosnu tek

djuk

7 ¼lkr½ fnol

5- Hkkj esa deh

vkxkeh fcfyax ekg ds çFke fnol ls çHkko'khy

izR;sd fnol ds mYya?ku

lsok dk Lo:i

fu"iknu ds ekud vUrxZr lsok iznk; djus ds

fy, vf/kdre le; lhek

mYya?ku dh fLFkfr esa

izHkkfor miHkksDrk@

miHkksDrkvksa dks ns;

izfrdj

gsrq 500@& #i;s

6- fcy Hkqxrku u gksus dh

fLFkfr esa dkVs x;s dusD'ku

dk iqu% tksM+k tkuk ¼miHkksDrk

}kjk leLr ns; jkf'k ds Hkqxrku

mijkar½

'kgj&8 ¼vkB½ ?k.Vs

uxjh; {ks=ksa esa&24 ¼pkSchl½ ?k.Vs

xzkeh.k {ks=&2 ¼nks½ fnol

miHkksDrk }kjk ns; jkf'k ds Hkqxrku lsA

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

7- LokfeRo dk vUrj.k ,oa

lsokvksa esa ifjorZu

LokfeRo

¼d½ LokfeRo dk vUrj.k

vkosnu dh Lohd`fr rFkk u;s vkosnd }kjk lIyhesUVªh

,xzhesUV ds fu"iknu mijkUr nks fcy pØ ds Hkhrj

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

¼[k½ miHkksDrk lsok esa ifjorZu

miHkksDrk }kjk vko';d Hkqxrku] ;fn vko';d gks ds

Hkqxrku mijkUr vkxkeh fcy pØ ds iwoZ

¼x½ fuEunkc ls mPpnkc rFkk

mPpnkc ls fuEunkc laoxZ esa

ifjorZu

Rkkfydk ^d^ ds vuqlkj

8- miHkksDrk dh f'kdk;r

¼d½ fcy dh vizkIrh

f'kdk;r ds iathdj.k dh rkjh[k ls 3 ¼rhu½ fnol

ds vUnj

izR;sd fnol ds mYya?ku

gsrq 500@& #i;s

¼[k½ fcy Hkqxrku gsrq vi;kZIr

le;

fcy Hkqxrku gsrq fu/kkZjhr vfUre rkjh[k esa 2 ¼nks½

fnol dh le;ko`f)

¼x½ fcfyax laca/kh f'kdk;r

^,^ laoxZ ds 'kgj lfgr uxjh; {ks= esa 7 ¼lkr½ fnol

xzkeh.k {ks=ksa esa 15 ¼ianzg½ fnol

9- miHkksDrk ehVj ds jhfMax

izR;sd ekg

izFke ekg gsrq 500@&

izFke ekg mijkUr izR;sd

ekg

foyac

gsrq

1000@&#i;s

10-miHkksDrk

}kjk

lHkh

vkSipkfjdrk,¡ iw.kZ djus ds

mijkUr fMikWthV dh okilh

60 fnol

izR;sd fnol ds mYya?ku

gsrq `500@&#i;s

11- fo’oluh;rk gsrq lwpdkad

dks lhek esa esUVsu djus gsrq

SAIFI

^,^ laoxZ ds “kgj esa izfr miHkksDrk 15 O;o/kku

uxjh; {k= esa izfr miHkksDrk 30 O;o/kku

xzkeh.k {ks= esa izfr miHkksDrk 35 O;o/kku

izR;sd

mYya?ku

gsrq

`500@&# izfr miHkksDrk ds

eku ls

SAIDI

^,^ laoxZ ds “kgj esa 6 ?kaVs izfr ekg ¼360 feuV@30½

uxjh; {ks= esa 15 ?kaVs izfrekg ¼900 feuV@30½

xzkeh.k {ks= esa 20 ?kaVs izfrekg ¼1200 feuV@30½

izR;sd ?kaVs ds O;o/kku gsrq

`500@&# izfr miHkksDrk ds

eku ls

Raipur, the 2nd August 2024

NOTIFICATION

No. 108/CSERC/2024.— In exercise of the powers under Section 181(2), (za) and (zb) and also under

Section 86 (1) (i) read with Sections 57 and 59 of the Electricity Act 2003 (No. 36 of 2003) and all powers

enabling it in that behalf, the Commission here by amend the Chhattisgarh State Electricity Regulatory

Commission (Standards of Performance in Distribution of Electricity) Regulations, 2020 related to standards of

performance in distribution of electricity.

Short title, Commencement and Application

1.1

These Regulations shall be called the Chhattisgarh State Electricity Regulatory Commission (Standards

of Performance in Distribution of Electricity) (First Amendment)Regulations, 2024.

1.2

They shall come into force from 01st April 2024.

1.3

These Regulations shall extend to the whole of the State of Chhattisgarh.

1.4

These Regulations shall be applicable to all the distribution licensees and deemed licensees engaged in

the distribution of electricity in the State of Chhattisgarh.

Substitution of Sub Regulation 3.1 of Regulation 3of Schedule-I

For sub regulation 3.1 of regulation 3 of Schedule-I of the principal regulations, the following sub

regulations shall be substituted, namely: -

Complaints about meters

3.1

On receipt of complaint, the distribution licensee shall carry out an inspection for detection of

faulty / non-working (stuck up, running slow / fast) meter within 4(four) days, 7(seven) days

and 12(twelve) days in class-A cities, urban areas and rural areas respectively and in case of

detection of fault, shall replace the meter, not exceeding twenty-four hours inclass-A cities

andurban areas and seventy-two hours in rural areas by the distribution licensee respectively.

If the meter is prima facie found to be defective or burnt or stolen not due to causes

attributable to the consumer, the licensee shall restore supply through a new meter at its own

cost within the timelines as specified by the Commission.

If, after investigation, it is found that the meter has become defective or burnt or stolen due to

causes attributable to the consumer, the necessary charges shall be recovered from the

consumer as specified by the Commission.

Substitution of Sub Regulation 3.2 of Regulation 3 of Schedule-I

For sub regulation 3.2 of regulation 3 of Schedule-I of the principal regulations, the following sub

regulations shall be substituted, namely: -

3.2

In case of burnt meter, the meter shall be replaced within a time period, not exceeding twenty-

four hours in class-A cities andurban areas and seventy-two hours in rural areas by the

distribution licensee

Substitution of Annexure to schedule- I & II

Annexure to schedule- I & II for level of compensation payable to consumers for failure to meet

standard of performance is substituted, by following: -

By the Order of the Commission

Sd/-

(Sudhir Kumar Kale)

Deputy Secretary.

ANNEXURE TO SCHEDULE- I & II

LEVEL OF COMPENSATION PAYABLE TO CONSUMERS FOR FAILURE TO MEET

STANDARDS OF PERFORMANCE

Nature of Service

Standards of Performance Indicating the maximum

time limit for rendering the service

Compensation payable

to affected consumer(s)

in case of default

1. Restoration of Supply

(a) Fuse-off call

4 (four) hours (class-A cities and urban areas)

24 (twenty-four) hours (rural areas)

Rs500/-for each day

(b) Line breakdown.

6 (six) hours (minor)

(twenty-four)

hours

(major)

(class-A cities and

urban areas)

12 (twelve) hours (minor)

2 (two) days (major)

(rural areas)

failure

24 (twenty-four) hours (class-A cities andurban areas)

5 (five) days (rural areas)

(d) Burnt meter (LT)

8 (Eight) hours (class-A cities)

12 (Twelve) hours (urban areas)

2 (two) days (rural areas)

(e) Underground Cable

Breakdown

12 (twelve) hours (class-A cities)

24 (twenty-four) hours (urban areas)

2 (two) days (rural areas)

2. Quality of Supply

(a) Maintenance of voltage

within the specified range of

the declared voltage

2 (two) days, if the fault is on account of transformer

(local problem)

10 (ten), days wherever expansion / enhancement of

the network is not required

120 (one hundred and twenty) days, in case up-

gradation of the distribution system is required

1(one) year in case of substation is required

Rs500/-for each day of

default

3. Meters

(a) Meter inspection in case of

customer complaint regarding

faulty / non-working (stuck up,

running slow / fast or creeping)

meters

4 (four) days (class-A cities)

7 (seven) days (urban areas)

12 (twelve) days (rural areas).

Rs. 500/- for each day of

default

(b) Replacement of meter if

found faulty

24 (twenty-four) hours in class-A cities and urban

areas

72 (seventy-two) hours in rural areas

Nature of Service

Standards of Performance Indicating the maximum

time limit for rendering the service

Compensation payable

to affected consumer(s)

in case of default

Application

for

new

Connection/ additional load

4.1 LT connection excluding

agriculture

a) Normal connections

(all category)

(where

addition

augmentation / up-gradation

of existing distribution mains

is required)

Urban areas - 7 days

(including class-A cities)

Rural areas - 15 days

Rs 500/- for each day of

default

b) All category

(i) Where power supply

requires

extension

distribution

mains,

including distribution sub-

station

Urban areas&Rural areas – 90 days

(including class-A cities)

4.2 LT Agriculture

Connection

Agricultural connection

during

season

when

clear access to fields is

available

90 days,

provided full cost of extension is paid

Rs 500/- for each day of

default

ii) Agricultural connection

during season when no

clear access is available

180 days,

provided full cost of extension is paid

4.3

High

Tension

(HT)

Connection

(a) Informing feasibility after

receipt of the application

07 (Seven) days

Rs 500/- for each day of

default

(b) Issue of demand note of

estimated charges

30 (thirty) days

time

for

extension

works

after

payment and finalization of

agreement

90 (ninety) days

(d)

(i) Issue of three months’

notice after completion

of extension works by

the

licensee

with

installation of meter and

metering equipment.

7 (seven) days

Nature of Service

Standards of Performance Indicating the maximum

time limit for rendering the service

Compensation payable

to affected consumer(s)

in case of default

(ii) Release of load after

completion

extension work by

licensee

and

submission

clearance

from

Electrical

Inspector

by the applicant.

7 (seven) days

5. Load Reduction

With effect from the first day of the following billing

month.

Rs 500/- for each day of

default

6. Reconnection of supply

following disconnection due

to non-payment of bills (after

the payment of all dues made

by the consumer)

Class A cities - eight (8) hours

Urban Areas- twenty-four (24) hours

Rural Areas- two (2) days

from the payment of dues made by the consumer

Rs 500/- for each day of

default

7. Transfer of ownership and

conversion of services

(a) Transfer of ownership

Within two billing cycles after acceptance of application

form and execution of supplementary agreement by new

applicant

Rs 500/- for each day of

default.

(b)

Change

consumer