भारत सरकार / Government of India
Daman 21st October, 2022 29 Asvina, 1944 (Saka) No. : 06
U.T. ADMINISTRATION OF
DADRA & NAGAR HAVELI AND DAMAN & DIU,
VIDYUT BHAVAN, DAMAN
No. LAW/U.T. Merge(4)/Adapt.State Law/2022/140
Date: 17/10/2022
Read:
Notification No.LAW/U.T. Merge (4)/Adapt.State Law/2022/47, dated 30.03.2022
NOTIFICATION
In exercise of the powers conferred by Section-29 of the Union Territory of Dadra and
Nagar Haveli and Daman and Diu (Right of Citizens to Public Services) Act, 2022 the U.T
Administration of, Dadra & Nagar Haveli and Daman & Diu hereby makes the following Rules:
1. Short Title and commencement:
a. These rules may be called The Union Territory of Dadra and Nagar Haveli and Daman and
Diu (Right of Citizens to Public Services) Rules, 2022.
b. They shall come into force on the date of their publication in the Official Gazette.
2. Definitions:
I.
In these rules, unless the context otherwise requires:
a. ‘Act’ means the Union Territory of Dadra and Nagar Haveli and Daman and Diu (Right of
Citizens to Public Services) Act, 2022;
b. ‘Form’ means form appended to these rules;
c. ‘Notified services’ means services notified by the U.T Administration under Section 4 of the Act;
d. ‘Prescribed format’ means formats prescribed by the concerned department delivering a notified
service under Section 4 of the Act;
e. ‘Section’ means Section of the Act.
सरकारी राजपत्र
OFFICIAL GAZETTE
संघ प्रदेश दादरा एवं नगर हवेली तथा दमण एवं दीव प्रशासन
U.T. ADMINISTRATION OF DADRA AND NAGAR HAVELI AND
DAMAN AND DIU
श्रेणी - १
SERIES - I
प्राधिकरण द्वारा प्रकाधित / PUBLISHED BY AUHTORITY
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 2
II.
The words and expressions used in these rules but not defined shall have the same meaning
assigned to them in the Act.
3. Publication of names of Designated Officers, Grievance Redressal Officers, Designated
Authorities and UT Appellate Authority: As per section 5, section 6, section 9 (2) and section
12 of the Act, a Head of the Department shall publish the names and addresses of its Designated
Officers, Grievance Redressal Officers, Designated Authorities and UT Appellate Authority in all
administrative units or offices at the UT, district and village levels, municipalities, panchayats and
such other offices. The names, addresses, email Id, contact numbers, fax numbers of Designated
Officers and Grievance Redressal Officers shall also be displayed on the website of each Head of
the Department.
4. Display of information on Notice Board: The Designated Officer shall, for the convenience of
common public cause to display all relevant information as per Form-A regarding the notified
services available in his office on the notice board outside its office. Such notice boards shall be
exhibited in front and particularly at a conspicuous place of the office. Sufficient number of
copies of the prescribed applications be made available in the office.
5. Manner of receiving application and issuing acknowledgment to Applicants:
1) In order to exercise the right conferred by the section 3 of the Act, the citizen, who desires to
obtain service/services, shall apply to the Designated Officer for one or more services as
notified by UT Administration under section 4 of the Act as per prescribed application form
or any other form along with the documents prescribed in the checklist in the office.
2) The Designated officer or Authorized person shall upon receipt of the written application or in
such Form wherever prescribed, give due acknowledgment to the applicant in Form B within
three working days of the making of the application.
3) In case necessary documents have not been enclosed with the application, then the same shall
be clearly mentioned in the acknowledgment and all the deficiencies shall be communicated
together in that instance only and the date of delivery shall not be mentioned in such
acknowledgment.
4) Where all the necessary documents have been enclosed with the application and the
application is complete in all respects, then the date of delivery shall be mentioned.
5) The Departments shall ensure that all applications are received online only as far as possible.
6) Acknowledgment receipt shall also be issued online for all online applications.
6. Public holidays shall not be included: The public holidays shall not be included while
calculating the stipulated time limit for delivery of service and the number of days where the
applicant has not responded to any query of the department shall not be included in calculation of
time limit.
7. Relaxation of Fee: No fee shall be levied for application to Grievances Redressal Officer,
Designated Appellate Authority, and UT Appellate Authority.
8. Manner of receiving complaint:
1) In case the notified services are not rendered or not rendered within the prescribed time frame,
then the aggrieved citizen shall file a written complaint in a format as prescribed in Form-C
through hand delivery, fax, post or registered post or online with the concerned Grievances
Redressal Officer appointed by the Head of the Department under section 6 of the Act.
SERIES – I No. 06 THE GAZETTE OF DNH & DD
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2) The Grievances Redressal Officer shall upon receipt of the written complaint, give due
acknowledgment to the applicant as per Form-B preferably online within three working days
of the making of the complaint as per section 7 of the Act.
9. Manner of giving notice:
1) The Grievances Redressal Officer shall issue notice to the designated officer or the
subordinate official responsible for the delay or default in providing the service/services
within the prescribed time limit. He shall also indicate the time limit within which the
delaying officer or official shall furnish a reply to the notice.
2) If the Grievances Redressal Officer is not satisfied with the explanation furnished by
Designated Officer or Subordinate official responsible for providing service/services, the
Grievance Redressal Officer shall proceed further as per Rule10.
10. Communicating the information regarding hearing:
1) Information of hearing of the complaint by Grievance Redressal Officer shall be
communicated by the Grievance Redressal Officer in one of the following manners, namely:
a) By hand delivery;
b) By post;
c) By Telephone/Fax/e-mail/SMS (whatever speedy communication opted by the applicant);
d) Through Online.
2) The hearing date shall be communicated to the complainant and/or Designated Officer, as the
case may be, at least seven days in advance.
3) The applicant or Designated Officer, as the case may be, shall make himself present during
the hearing.
4) If any party remains absent on the date of hearing even after the information regarding
hearing being duly informed to him, then, the application may be decided ex-parte.
11. Procedure for decision on Complaint:
1) The decision of the Grievance Redressal Officer on orders of designated Officer or on a
complaint made under section 6 shall involve the following steps, namely:
a) Review of concerned documents, public records, or their copies.
b) In exceptional circumstances, any other officer may be authorized for the required
investigation.
c) The Designated Officer or subordinate official as the case may be, may be summoned at the
time of hearing.
2) The decision of the Grievance Redressal Officer shall mention reasons for arriving at such
decision.
3) The Grievance Redressal Officer shall dispose the appeal to him within thirty days.
4) The Grievance Redressal Officer shall report every complaint which has not been redressed
along with the details and nature of the complaints and reasons for non-redressal of the
complaints to the Designated Authority within fifteen days from the date of the order.
SERIES – I No. 06 THE GAZETTE OF DNH & DD
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12. Communication of order by Grievance Redressal Officer:
1) The Grievance Redressal Officer shall arrange to deliver the copies of the decision to the
parties concerned within seven days from the date of the order.
2) In the event of recommendation for disciplinary action against the Designated Officer or his
subordinate public servant under section 8 (1) (c) or (d), as the case may be, the Grievance
Redressal Officer shall send orders issued against him to the concerned Head of the
Department or Appropriate Authority.
13. First Appeal before Designated Authority:
1) Any person aggrieved by the decision of the Grievance Redressal Officer may file appeal with
Designated Authority as per sub-section (2) of section 10 of the Act within thirty days from
the date of receipt of the copy of the order of Grievance Redressal Officer in format as
prescribed in Form-D.
2) Every complaint forwarded along with the details under sub-section (1) of section 9 shall be
deemed to have been filed as appeal to the Designated Authority.
3) Receipt of such appeal shall be acknowledged as per Form-E within three working days.
4) Every Appeal shall be disposed of within forty-five days from the date of deemed appeal or
from the date of filing appeal by the applicant.
5) All Appeals shall be disposed off in the following manner:
a) The hearing date shall be communicated to complainant, Grievance Redressal Officer
concerned and Designated Officer at least seven days in advance.
b) The complainant, Designated Officer and Grievance Redressal Officer may make
themselves present during the hearing.
c) If any party remains absent on the date of hearing even after the hearing being duly
informed to him, then the application may be decided ex-parte.
d) The Designated Authority shall arrange to deliver the copies of the decision to the parties
concerned within fifteen days from the date of the order.
e) The Designated Authority shall accord hearing to the concerned officer before imposing
penalty under subsection (1) of section 23 of the Act.
f) The Designated Authority shall inform in writing to the Appropriate Authority/
Disciplinary Authority within fifteen days of hearing towards the individual officer of the
public authority complained against, then it shall record in writing such evidence as may be
found in support of such conclusion as per sub-section (7) of section-10.
g) The Designated Authority shall inform in writing to the concerned Head of the Department
within fifteen days of hearing to take specific action as may be necessary to render the
services in compliance of the notification issued under section 4 of the Act.
14. U.T Appellate Authority: There shall be one or more U.T Appellate Authority appointed by the
U.T Administration as per section 12(2) and section 13 of the Act.
15. Second Appeal before U.T Appellate Authority:
1) Any person who does not receive the decision of Designated Authority within forty-five days
from the date of appeal or aggrieved by the decision of Designated Authority may file second
appeal with U.T Appellate Authority within thirty days from expiry of such period or from
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 5
the date of receipt of the copy of the order of Designated Authority, as the case may be, in a
format as prescribed in form – D.
2) Receipt of such second appeal shall be acknowledged as per Form E within three working
days.
3) All Appeals should be disposed off in the following manner:
a) The hearing date shall be communicated to the complainant, the Grievance Redressal
Officer concerned, Designated Authority concerned and Designated Officer at least seven
days in advance.
b) The complainant concerned, Designated Officer, Grievance Redressal Officer and
Designated Authority may make himself present during the hearing.
c) If any party remains absent on the date of hearing even after the hearing being duly
informed to him, then the application may be decided ex-parte.
d) The Appellate Authority shall arrange to deliver the copies of the decision to the parties
concerned within fifteen days from the date of the order.
e) The Appellate Authority shall accord hearing to the concerned officer before imposing
penalty under sub-section (1) of section 23 of the Act.
f) The Appellate Authority shall inform in writing to the Appropriate Authority/Disciplinary
Authority within fifteen days of hearing towards the individual officer of the public
authority complained against, then it shall record in writing such evidence as may be found
in support of such conclusion as per section 22 of the Act.
g) The Appellate Authority shall inform in writing to the concerned Officer within fifteen
days of hearing to take specific action as may be necessary to render the services in
compliance of the notification issued under section 4 of the Act.
16. Manner of Publishing Report: Every Head of the Department shall publish annual reports in
book form within three months at the end of the calendar year under sub section (2) of section 24
of the Act and send it to the respective administrative departments of the U.T and annual reports
may be uploaded online.
17. Maintenance of records of all cases under the Act: The Designated Officer, Grievance
Redressal Officer, Designated Authority and Appellate Authority shall maintain records of all the
cases in Form E-1, Form E2, Form E-3 and Form E-4 respectively with regard to the action taken.
18. Dissemination and Training: The U.T Administration shall, to the extent of availability of
financial and other resources:
1) Develop and organize campaigns and programs to advance the understanding of the public, in
particular of the disadvantaged communities, as to how to exercise the rights contemplated
under the Act and encourage public authorities to participate in the development and
organization of such programs.
2) Take steps that the relevant provisions regarding the Act shall be included in the curriculum
of schools and colleges so as to educate citizens about the Act;
3) Provide staff and infrastructure for the effective implementation of the Act;
4) Give timely and effective dissemination of accurate information by public authorities about
the notified services and timelines to the citizens and the processes for applications;
5) Train Designated Officers, Grievance Redressal Officers, and staff of Appellate Authority, as
the case may be, of their duties under the Act;
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 6
6) Issue direction to the concerned departments of the U.T Administration to frame guidelines
containing such information, in an easily comprehensible form and manner, as may
reasonably be required by a person who wishes to exercise any right specified under the Act.
19. Monitoring of Implementation: The U.T Administration shall introduce a system for centralized
monitoring of the timely delivery of notified services, through use of Information and
communication Technologies/E-Governance, and for monitoring various provisions of the Act.
20. Awards:
1) At the end of each year list of officers or service providers who have not defaulted that year
shall be published and be issued letter of appreciation as per Form-F by Head of the
Department. The same shall also be noted in the APAR of the concerned officer/employee.
The names of such officers shall be recommended to U.T Administration for reward.
2) The U.T Administration may give reward to officers or service providers against whom no
default is reported in that year, so as to encourage and enhance the efficiency of the U.T
Administration staff. For this, the competent authority shall recommend such names to the
U.T Administration at the end of each year. Appropriate reward for such officers may be
fixed by the U.T Administration.
21. Services: All departments shall ensure that all their services are made online within 2 months
from the date of issue of this Notification.
22. The list of the mandatory services to be delivered online and the timeframe within which the
services are to be delivered are annexed in the Schedule.
23. The Departments of U.T Administration may further add services in the schedule as and when
deemed necessary.
24. Nothing mentioned hereinabove shall restrict the Departments from providing the services in
lesser time than the timeframe mentioned in these Rules.
25. Notwithstanding anything contained in these rules, if the Principal Acts/Rules, under which
services are provided, prescribe a lesser timeframe, then those services shall be delivered as per
the timelines mentioned in those Acts/Rules.
By order and in the name of the
Administrator of Dadra & Nagar Haveli
and Daman & Diu.
Sd/–
(S Krishna Chaitanya)
Director-cum-Deputy. Secretary (Industries)
SERIES – I No. 06 THE GAZETTE OF DNH & DD
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Schedule– I
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
1
1
Finance
Department
Issuance of statutory forms in GST/VAT
20
2
e-Return Filing in GST/VAT
20
2
1
Labour and
Employment
Employee Registration
10
2
Job Seeker Registration
10
3
Job Skill Development Registration
30
4
Employer Registration
10
5
Registration and Licensing – Motor Transport
Workers Act
20
6
Application for License of a Contractor (s) for
recruitment of migrant workmen
20
7
Registration under the Shops & Establishment
Act
3
8
Renewal under the Shops & Establishment
Act
2
9
lssue of Registration for principal employer's
establishment
under
provision
of
The
Contracts Labour (Regulation and Abolition)
Act, 1970
20
10
Renewal Certificate for principal employer's
establishment
under
provision
of
The
Contracts Labour (Regulation and Abolition)
Act, 1970
10
11
New Contract License.
20
12
New Registration Certificate under the Inter-
State Migrant Worker Act.
20
13
New contract License under Interstate Migrant
Worker Act.
20
14
Registration under The Building and Other
Construction Workers
(Regulation of Employment and Conditions of
Service) Act, 1996
20
15
Renewal under The Building and Other
Construction Workers
(Regulation of Employment and Conditions of
Service) Act, 1996
10
16
Registration of Employment Identity Card
20
17
Renewal of Employment Card
10
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 8
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
18
Recording
of
entries
of
additional
qualification
of
the
candidate
in
the
Employment Card
5
3
1
Education Online application for Scholarship
30
2
Check examination results online/Online
result display
-
3
School Registration
30
4
NOC for Schools
30
4
1
Social Welfare Financial Aid/Assistance (for differently abled
/ widows /disabled / handicapped etc.)
30
2
Scholarships for students
30
3
Pension (any type)
45
5
1
Local
Governance
and
Utility
Services:
Birth Certificate
5
2
Death Certificate
5
3
Property tax online payment
7
4
Building or development permission
21
5
Occupancy Certificate
30
6
Permission for Water Connection
15
7
e-Payment of Electricity Bills (Citizen)
1
8
e-Payment of Bills (Business)
1
9
Load change/ Category change
45
10
New Electricity connection (business)
45
11
Application for Water Connection (business)
7
12
Application for issue of Identify Cards to
Senior Citizens
7
6
1
Environment
& Forests
Permission
for
Tree
Felling
under
Preservation Act
15
7
1
Collectorate
Issue of new Arm License for individuals and
Companies.
90
2
Renewal of Arm License for individuals and
Companies
30
3
Application of license under rule 11 of the
Dadra and Nagar Haveli & Daman and Diu
Cinema
(Regulation
of
Exhibition
by
Video)Rules, 1985
45
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 9
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
4
Application for renewal of license under rule
11 of the Dadra and Nagar Haveli & Daman
and Diu Cinema (Regulation of Exhibition by
Video)Rules, 1985
15
5
NOC
for
petroleum
storage
(Grant/amendment /transfer of license to
import and store petroleum products).
30
6
Renewal for NOC for petroleum storage
15
7
Permission for Non-Agriculture use of land
90
8
Permission for Sale -NA
90
9
Permission for Sale of Land (Agriculture to
Agriculture)
90
10
Grant/Amendment of License to process and
sell Explosive (Fire Crackers)
15
11
Renewal of License to process and sell
Explosive (Fire Crackers)
10
12
Issue of permission for Loud Speaker, Rally
and any other functions i.e. Social/Religious /
Academic / Sports / Cultural / Entertainment
etc.
5
13
Issue of Character and Antecedent Certificates
30
14
Application for Permission from District
Collector for Movie Shooting (Integrated with
Police & Traffic / State Protected Monument /
Municipal Councils)
30
15
Registration of Property
7
16
Transfer of property by Legal Heirships
60
17
Transfer of property by Sale-Deed
10
18
NOC for laying Over Head & Under Ground
Cable Network
60
8
1
Mamlatdar Application of Resident Certificate.
20
2
Application for Domicile Certificate
20
3
Application for Caste Certificate
15
4
Application for Income Certificate
7
5
Application for OBC Certificate
15
6
Record of Rights (ROR)
15
7
Mutation of Revenue Records
15
8
EWS Certificate
15
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 10
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
9
1
Survey &
Settlement
Issue of Certified Map
30
2
Demarcation of Land in Rural Area
90
3
Demarcation of Land in Urban Area
60
4
Sub-Division of Agriculture Land
30
5
Sub-Division of NA Land
45
6
Amalgamation of Agriculture Land
40
7
Amalgamation of NA Land
40
8
Distinct Number of Agriculture Land
15
9
Distinct Number of NA Land
20
10
Change of Boundaries
90
10
1
Police
Service Verification Outside jurisdiction
60
2
Service Verification local jurisdiction
30
3
Online Complaint Registration
1
4
Missing Person Registration
1
5
Request for FIR copy
5
11
1
DIC
Allotment of Industrial plots.
30 days from
date of auction
2
Provisional permission of plots situated in
Government Ind. Estate.
15
3
Final Transfer permission of plots situated in
Government Ind. Estate.
15
4
Subletting permission of plots situated in
Government Ind. Estate.
15
5
NOC for Mortgage of Govt. Ind. Estate lease
hold plots
15
6
Issue of Certificate under Electrical Appliance
Act
10
7
Capacity Assessment of Unit
5
8
Issue of Lubricant License
20
9
Recommendation of loan application under
PMEGP Scheme
10
10
Release
of
Subsidy
under
Industries
Promotion Scheme
120
12
1
Municipal
Council
Below Poverty Line Certificate
5
2
Advertisement Permission
15
3
Registration of Advertisement Agency
10
4
No Due Certificate
3
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 11
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
5
Correction in Details of Property.
15
6
New Water Connection
15
7
Temporary Structure permission for Marriage/
Function
10
8
Providing Water Tank for a function
3
9
Providing sewerage connection
30
10
Mobile Toilets on Rent
2
11
To provide Dustbin for function
3
12
Street Vendors License
90
13
Commercial
Licence
for
Shops
and
Establishment / Trade License
7
13
1
DPO &
CEO(DP)
Issuance of House Certificate
1
2
Issue of Identity Certificate
2
3
Issue of No Objection Certificate
2
4
Registration of House
5
5
Transfer/change of Name in property.
7
6
Cancellation of House Number.
7
7
Pension to Divyang (Above age 18 to 59
years)
30
8
Pension to Widow (Above age 40 to 59 years)
30
9
Old age Pension (Above age 60 years)
30
14
1
Electricity
Request for change of name in Domestic
Connection
7
2
Providing Domestic Electric Connection
24
3
Request for Meter Replacement in Domestic
connection
7
4
Request for Testing of Meter in Domestic
connection
15
5
NOC for installation of DG Set
5
6
Final permission to run DG Set
15
7
Temporary Electric connection permission for
more than 1 day
15
8
New Industrial Low Tension connection
45
9
New Industrial High Tension connection
90
10
Issue of demand notice for new low tension
power connection
10
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 12
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
11
Issue of demand notice for new High tension
power connection
20
12
Actual release of new Low and High tension
power connection after receipt of payment
35 days for LT &
70 days for HT
13
Temporary power connection for 24 hours or
less than one Day
1
15
1
PDA
Issue of construction permission outside
Municipality area (including permission for
storage of construction material)
21
2
Issue
of
Occupancy
Certificate outside
Municipality area
30
3
Approval of Layout Plan
15
4
Completion Certificate of Layout Plan
10
5
Permission for use of civic properties
5
16
1
PCC
Consent to Establish :
White Industries under the Water (Prevention
and Control of Pollution) Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and Transboundary Rule, 2016
30
2
Consent to Establish :
Green Industries under the Water (Prevention
and Control of Pollution) Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and Transboundary Rule, 2016
30
3
Consent to Operate :
Green Industries under the Water (Prevention
and Control of Pollution)Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and Transboundary Rule, 2016
30
4
Consent to Renewal :
Green Industries under the Water (Prevention
and Control of Pollution) Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and Transboundary Rule, 2016
30
5
Consent to Establish : Orange Industries under
the Water (Prevention and Control of
Pollution) Act 1974 and Air (Prevention and
Control of Pollution) Act 1981 and Hazardous
and
other
wastes
management
and
Transboundary Rule, 2016
60
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 13
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
6
Consent to Operate : Orange Industries under
the Water (Prevention and Control of
Pollution) Act 1974 and Air (Prevention and
Control of Pollution) Act 1981 and Hazardous
and
other
wastes
management
and
Transboundary Rule, 2016
75
7
Consent to Renewal : Orange Industries under
the Water (Prevention and Control of
Pollution)Act 1974 and Air (Prevention and
Control of Pollution) Act 1981 and Hazardous
and
other
wastes
management
and
Transboundary Rule, 2016
75
8
Consent to Establish :
Red Industries under the Water (Prevention
and Control of Pollution) Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and Transboundary Rule, 2016
60
9
Consent to Renewal :
Red Industries under the Water (Prevention
and Control of Pollution)Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and Transboundary Rule, 2016
75
10
Consent to Renewal :
Red Industries under the Water (Prevention
and Control of Pollution) Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and Transboundary Rule, 2016
75
11
Consolidated Consent and Authorisation –
New under the Water (Prevention and Control
of Pollution) Act 1974 and Air (Prevention
and Control of Pollution) Act 1981 and
Hazardous and other wastes management and
trance boundary Rule, 2016
90
11
Consolidated Consent and Authorisation –
Renewal under the Water (Prevention and
Control of Pollution) Act 1974 and Air
(Prevention and Control of Pollution) Act
1981 and Hazardous and other wastes
management and trance boundary Rule, 2016
30
12
Registration under the E-waste Management
Rules, 2016
30
13
Renewal under the E-waste Management
Rules,2016
30
14
Registration
under
the
Plastic
Waste
Management Rules, 2016
90
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 14
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
15
Renewal
under
the
Plastic
Waste
Management Rules, 2016
30
17
1
Transport
Issue of Learning License
After passing the
necessary test.
2
Issue of Driving License
Within 7 days
from the date of
passing the test
of competence to
drive.
3
Issue of Duplicate Driving License
Within 3 days
from the date of
payment of such
fee.
4
Renewal of Driving License
Within 3 days
from the date of
payment of such
fee.
5
Addition of another class in Driving License.
Within 7 days
from the date of
passing the test
of competence to
drive.
6
International Driving License
Within 3 days
from the date of
payment of such
fee.
7
Change of Address in Driving License
Within 3 days
from the date of
payment of such
fee.
8
Registration of Vehicle
Within 10 days
after payment of
fee and taxes.
9
Issue of Duplicate Registration Certificate
Within 7 days
after payment of
fees.
10
Issue of Renewal of vehicle registration.
Within 6 days of
passing of motor
vehicle.
11
Transfer Ownership of Vehicles
Within 3 days
after payment of
fees.
12
No Objection Certificate
Within seven
days from the
receipt of police
clearance.
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 15
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
13
Termination
of
Hypothecation
from
Registration Certificate
Within 3 days
after payment of
fees.
14
Additional Hypothecation from Registration
Certificate
Within 3 days
after payment of
fees.
18
1
Agriculture
Department
Soil Health Cards for farmers with soil
fertility status
90
2
Grant of License under Insecticide Act, 1968.
30
3
a. Manufacture Insecticide Licence
30
4
b. Sale, Stock or Exhibit Insecticide License
30
5
Renewal of License under Insecticide Act,
1968.
15
6
a. Manufacture Insecticide Licence
15
7
b. Sale, Stock or Exhibit Insecticide License
15
8
Grant of Certificate of Registration under
FCO (fertilize control order) 1985
15
9
a. Manufacture Insecticide Licence.
30
10
b. Sale, Stock or Exhibit Insecticide Licence
30
11
Renewal of Certificate of Registration under
FCO (fertilize control order) 1985
15
12
a. Manufacture Insecticide Licence
15
13
b. Sale, Stock or Exhibit Insecticide Licence
15
19
1
Food & Civil
Supplies
New Ration Card
15
2
Renewal of Ration Card
15
3
Addition of Name in Ration Card
15
4
Cancellation of Ration Card and deletion of
name form Ration Card
15
5
Correction or Change in Address
15
20
1
Legal
Metrology
Grant of Manufacturing License for Weights,
Measures,
Weighing
&
Measuring
Instruments Under Legal Metrology Act, 2009
30
2
Grant of Dealers License for Weights,
Measures,
Weighing
&
Measuring
Instruments Under Legal Metrology Act, 2009
30
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 16
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
3
Grant of Repairing License for Weights,
Measures,
Weighing
&
Measuring
Instruments Under Legal Metrology Act, 2009
30
4
Renewal of Manufacturing License for
Weights, Measures, Weighing & Measuring
Instruments Under Legal Metrology Act, 2009
15
5
Renewal of Dealers License for Weights,
Measures,
Weighing
&
Measuring
Instruments Under Legal Metrology Act, 2009
15
6
Renewal of Repairing License for Weights,
Measures,
Weighing
&
Measuring
Instruments Under Legal Metrology Act, 2009
15
7
Grant of Registration under rule 27 of the
Legal Metrology (Packaged Commodity)
Rule, 2011
30
21
1
Tourism
Registration of New Hotel or Guest House
21
2
Renewal of hotel or Guest house
14
3
Registration of Travel Agency
21
4
Tourism Events - Performance License
21
5
Issuance of the Certificate of Recognition as
Provisional / Approved State Tour Operator
21
6
Registration of Hotels Guest houses/ tourist
Accommodation units/ etc.
21
22
1
VAT
Registration of New Dealers
30
2
Registration Amendment
30
3
Cancellation of Registration Certificate
60
4
Rectification of Error/Mistake in
60
5
Issue of statutory Form
25
23
1
Excise
Label Registration/Brand Registration
10
2
Export
Permit
(spirit)
by
Distilleries/Industries
3
3
Export
Permits
(IMFL/CL/Beer/FL)
by
Distilleries/Brewery
3
4
Import
Permit
(spirit)
by
Distilleries/Industries
3
5
Import
Permits
(IMFL/CL/Beer/FL)
by
Wholesalers
3
6
Local Sale/Transport Permits (Spirit) by
Distilleries/Industries)
1
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 17
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
7
Local Sale Permits(IMFL/CL/Beer/FL) by
Distilleries/Brewery/Wholesalers
1
8
Occasional License
7
9
Renewal of Licenses (Distilleries / Brewery /
Wholesalers / Retailers / Hotels)
30
24
1
Health
License for Fresh Pharmacy
15
2
Renewal License for Fresh Pharmacy
10
3
License for Manufacturing of Drugs
28
4
Renewal of Manufacturing License of Drugs
14
5
Addition of products in manufacturing license
28
6
Food Registration
10
7
Food License
30
8
Issue of Disability Certificate
7
9
Issue of Fitness Certificate
7
10
Issue of Unfit Certificate
7
11
Issue of Treatment Certificate
7
12
Application for Mediclaim or Life Insurance
7
13
Application regarding taking benefit of Rs.
5000 under PMMVY
7
14
Application regarding taking benefit for girl
child under Save the Girl Child Scheme
30
15
Online
Registration
System
for
OPD
Appointment
1
16
Patient Registration
1
17
Pregnant women assistance (including Benefit
transfers)
30
18
Child Registration
1
19
NOC for new establishments
30
25
1
Fire
Emergency
Fire incident report / certificate for various
occupancies.
15
2
Renewal of
Fire
NOC
Certificate for
Industrial /high rise/ commercial/ hotel/
building and other occupancies.
15
3
Final NOC Objection Certificate for Industrial
/high rise/ commercial/ hotel/ building and
other occupancies.
30
4
Provisional No Objection Certificate for
Industrial /high rise/ commercial/ hotel/
building and other occupancies.
30
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 18
Sr.
No.
Sub-
section No.
Name of
Department
Name of Service
Time frame in
Days
26
1
PWD-II
Decision regarding Permission on Cutting
Road
30
27
1
Factories and
Boilers
Registration of license under The Factories
Act, 1948
20
2
Renewal of license under The Factories Act,
1948
10
3
Approval
of
plan
and
permission
to
construct/extend/or take into use any building
as a factory under the Factories Act, 1948
15
4
Registration of Boilers under The Boilers Act,
1923
30
5
Renewal of Boilers under The Boilers Act,
1923
15
6
Registration of Boilers Manufactures under
The Boilers Act, 1923
15
28
1
Civil Registrar
cum-Sub
Registrar
Registration of Partnership Firms
15
2
Online application of Marriage Certificate
15
3
Apply online for Encumbrance Certificate
15
4
Appointment for Registrations under
Indian Registration Act
15
5
Registration of societies under Societies
Registration Act
15
29
1
Cooperative
Department
Registration of Societies
30
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 19
FORM A
(See Rule 4)
DISPLAYBOARD
The Union Territory of Dadra and Nagar Haveli andDaman and Diu
(Right of Citizens to Public Services) Act, 2022.
Name of the Office:
Name of District:
Scheduled Services:
Sr.
No.
List of
services
List of
documents
(Checklist)
Name of
Designated
Officer
Time limit
for
Designated
Officer
Name and
Address of
Grievance
Redressal
Officer
Time limit for
disposal by
the
Grievance
Redressal
Officer
Address of
Designated
Authority
and UT
Appellate
Authority
Time limit for
disposal by the
Designated
Authority and
U.T
Appellate
Authority
1
2
3
4
5
7
8
9
Name and designation of the authorized person to give and receive the application:-
Instructions to Citizens
1) To get the acknowledgement receipt compulsorily.
2) If services are delayed / not delivered, contact Grievance Redressal Officer along with
acknowledgment receipt.
Website:
Email-id:
Contact number of call center / Help desk number:
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 20
FORM B
(See rule 5(2) or Rule 8(2))
Acknowledgement by the Designated Officer/ Grievance
Redressal Officer
1.
Name of the Applicant/Complainant with address
2.
Date of application/complaint
3.
Unique Acknowledgement Number
4.
Name of the Designated Officer/Grievance
Redressal Officer with designation and address
5.
Details of services sought/complaint
6.
Accepted (Yes/No)
7.
8.
Proposed date of Delivery of services/Time frame of Redressal
Rejection (with reasons)
Place:
Signature and Stamp of the
Designated Officer/ Grievance Redressal Officer
Date:
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 21
FORM C
(See Rule 8(1))
Format for filing Complaint with Grievances Redressal Officer
To
The Grievance Redressal Officer,
Name of the concerned Public Authority Address:-
I want to complain against non-delivery/ delayed delivery of service (Details of requested
notified service) by Shri/Smt./Kum(Name and Designation of Designated Officer).
I had applied for services on___(Date). However, the services were not delivered/not
delivered within prescribed time limit of___days.
I hereby declare that I am a Citizen of India.
I hereby declare that above details are true to the best of my knowledge and belief.
Name & Signature of the Complainant:
Address :
Telephone No./Mobile No.
Place :
Date :
Mode of delivery of complaint:-
Encl:-1. Copy of Acknowledgement issued by Designated Officer.
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 22
FORM-D
(See rule-13(1) or role 15(1))
Format for filing Appeal before Designated Authority or U.T Appellate Authority.
To
The Designated Authority/ U.T Appellate Authority,
Address
________________
I want to file an appeal against decision of Grievances Redressal Officer / Designated Authority
(Name & Address) dated
I find the said decision/order to be unjustified and unreasonable owing to following reason(s)
:- ------------------------
The authority may be pleased to strike down the decision/order of Grievances Redressal
Officer/Designated Authority and pass any such further order and directions as it may consider just.
I hereby declare that I am a Citizen of India.
I here by declare that above details are true to the best of my knowledge and belief.
Signature of the Appellant Address :
Telephone No./Mobile No.
Place :
Date :
Mode of Delivery of Appeal:- Enclosure :
1. Copy of Acknowledgement issued by Designated Officer
2. Copy of Acknowledgement issued by Grievance Redressal Officer.
3. Copy of decision of Grievance Redressal Officer. (in case of Appeal against Grievance Redressal
Officer).
4. Copy of Acknowledgement issued by Designated Authority (in case of Appeal against Designated
Authority)
5. Copy of decision of Designated Authority (in case of Appeal against Designated Authority)
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 23
FORM E
(See Rule 13(3) or rule 15(2))
Acknowledgement by the Designated Authority/ U.T Appellate Authority:
1. Name of the Appellant with address
2. Name and Address of concerned Public Authority
3. Name of the Defendant and designation/address
4. Date of Appeal
5. Unique Acknowledgement Number
6. Details of services sought/complaint
Place:
Date
Signature and Stamp of the Designated
Authority/ U.T Appellate Authority
Form E-1
(See rule 17)
Register to be maintained by the Designated Officer
Name and designation:
Address:
Sr.
no.
Name of the
applicant
with address and
acknowledgement
No.
Details of
services
sought
Reasons for
rejecting the
application if
any
Date of
Services
delivered
Reasons if
services
denied
No. of days
delayed
1
2
3
4
5
6
7
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 24
Form E-2
(see rule I7)
Register to be maintained by Grievance Redressal Officer
Name and designation:
Address:
Sr.
No
Name
and Address
of the
Complainant
Date of
Complaint
with
Acknowled
gement.
No.
Details
of
services
sought
Name
and designation
of the
Officer
Complained
against
Reasons for
rejecting
the
application if
any
Basis
for
compl
aint
Relief
asked
Date of
disposal of
Complaint
Remarks
1
2
3
4
5
6
7
8
9
10
Form E-3
(see rule 17)
Register to be maintained by Designated Appellate Authority
Name and designation:
Address:
Sr,
No.
Name and
Address of
the
Appellant
Date of
Appeal with
Acknowledgement
No.
Details of
services
sought
Reasons
for
rejecting
the
complaint,
if any
Basis
for
appeal
Name
and
designatio
n of the
designated
officer
Name and
designation
of the GRO
Date of
disposal
of
appeal
Remarks
1
2
3
4
5
6
7
8
9
10
SERIES – I No. 06 THE GAZETTE OF DNH & DD
Page 25
Form E-4
(see rule 17)
Register to be maintained by U.T Appellate Authority
Name and designation:
Address:
Sr.
No.
Name
and
Address
of the
Appellant
Date of final
application with
Acknowledgement
No.
Details
of
services
sought
Reasons
for
rejecting
the
Appeal,
if
any
Basis
for
appeal
Name and
designation
of the
designated
officer
Name and
designation
of the
GRO
Name
and
designation
of the
Designated
Authority
Date of
Disposal
of
appeal
Remarks
1
2
3
4
5
6
7
8
9
10
11
FORM-F
(see rule 20)
(Draft Appreciation letter)
To,
Name and Designation of the officer
It is matter of pride that you have delivered the services under The Union Territory of
Dadra and Nagar Haveli and Daman and Diu (Right of Citizens to Public Services) Act, 2022 in
time to the citizens throughout the year. Owing to excellent and timely services rendered by you, the
Department and the Administration have earned good name and has resulted in promoting good faith
in the citizens towards the Act and the administrative reforms measures taken by the Administration.
It is assumed that the employees will get encouragement and enthusiasm from your model service. I
would like to place on record the appreciation of the Administration for the outstanding (default free)
service rendered by you in the year...........
Wishing you many more success in future.
Signature and Stamp of Public Authority.
***
Published by : e-gazette, Department of Planning & Statistics, DNH & DD.