भारत सरकार / Government of India

Daman 30^th June, 2026 9 Ashadha, 1948 (Saka) No. : 44

UT Administration of Dadra and Nagar Haveli and Daman and Diu

Department of Industries,

District Industries Centre, Udyog Bhavan, Ground Floor, 66 KVA Road,

Amli, Silvassa, Union Territory of Dadra and Nagar Haveli- 396230,

No. DIC/14(254)/2024/447

Dated: 15/06/2026

NOTIFICATION

Whereas, certain draft rules, which the Department of Industries, U.T. Administration of Dadra

& Nagar Haveli and Daman & Diu proposes to make in exercise of the powers conferred by Section 29

of the Gujarat Right of Citizens to Public Services Act, 2013, as adapted to the Union Territory of Dadra

& Nagar Haveli and Daman & Diu;

And whereas, the Administration considers it expedient to amend certain provisions of the

Dadra & Nagar Haveli and Daman & Diu (Right of Citizens to Public Services) Rules, 2022 with a

view to strengthen the grievance redressal mechanism, facilitate automatic generation and escalation of

complaints and appeals through electronic systems, and ensure timely delivery of notified public

services;

Now, whereas, in exercise of the powers conferred by Section 29 of the Gujarat Right of

Citizens to Public Services Act, 2013, the Administrator of Dadra & Nagar Haveli and Daman & Diu

is pleased to frame the Dadra & Nagar Haveli and Daman & Diu (Right of Citizens to Public Services)

(Amendment) Rules, 2026.

Now, therefore, the Department of Industries, DNH & DD hereby publishes the draft Dadra &

Nagar Haveli and Daman & Diu (Right of Citizens to Public Services) (Amendment) Rules, 2026 for

inviting objections and suggestions, if any, in writing to the Special Secretary-cum-Director

सरकारी राजपत्र

OFFICIAL GAZETTE

संघ प्रदेश दादरा एवं नगर हवेली तथा दमण एवं दीव प्रशासन

U.T. ADMINISTRATION OF DADRA AND NAGAR HAVELI AND

DAMAN AND DIU

असाधारण

EXTRAORDINARY

प्राधिकरण द्वारा प्रकाधित / PUBLISHED BY AUTHORITY

EXTRAORDINARY No. 44 THE GAZETTE OF DNH & DD

Page 2

(Industries), District Industries Centre, Silvassa, from all persons likely to be affected thereby on or

before the expiry of thirty days from the date of publication of this Notification in the Official Gazette.

These rules are also available on the official website https://ddd.gov.in/

By order and in the name of the Administrator

of Dadra and Nagar Haveli and Daman and Diu

Sd/–

Special Secretary/Director (Industries)

DNH&DD

DRAFT NOTIFICATION

1. Short title and commencement:

(1) These rules may be called the Union Territory of Dadra and Nagar Haveli and Daman and Diu

(Right of Citizens to Public Services) (Amendment) Rules, 2026.

2. AMENDMENT OF RULE 8

In Rule 8, for sub rule (1), the following shall be substituted, namely:-

1) Where a notified service is not rendered or not rendered within the prescribed time frame a

complaint may be auto generated by the system:

Provided that the applicant may, if so desires, file a written complaint as prescribed in Form-

C through hand delivery, fax, post or registered post or online with the concerned Grievances

Redressal Officer appointed by the Head of the Department under section 6 of the Act.

In Rule 8, for sub rule (2), the following shall be substituted, namely:-

(2) The Grievance Redressal Officer shall, upon receipt of a complaint, issue an acknowledgement to

the applicant as per Form-B preferably online within three working days of the complaint as per

section 7 of the Act. In case a complaint is auto-generated by the system, an acknowledgement shall

also be auto-generated and issued to the applicant.

3. AMENDMENT OF RULE 11

In Rule 11, for sub rule (3), the following shall be substituted, namely:

3) The Grievance Redressal Officer shall dispose the complaint to him within thirty days from the

date of receipt of the complaint.

Provided that where the complaint is not decided or disposed off within the prescribed time

frame, a First Appeal shall automatically be escalated before the Designated Authority.

EXTRAORDINARY No. 44 THE GAZETTE OF DNH & DD

Page 3

4. AMENDMENT OF RULE 13

In Rule 13, for sub rule (1), the following proviso shall be inserted, namely:

(1) Provided that where a complaint is not decided or disposed off within the period specified

under rule 11 by the GRO, the First Appeal shall be deemed to have been filed automatically before

the Designated Authority.

5. AMENDMENT OF RULE 15

In Rule 15, after sub rule (3), the following sub rule (4) shall be inserted, namely :-

(4) The UT Administration by notification may provide auto escalation, also to 2^nd appeal, if the first

appeal is not decided by the designated authority within the time prescribed.

By order and in the name of the Administrator

of Dadra and Nagar Haveli and Daman and Diu

Sd/–

Special Secretary/Director (Industries)

DNH&DD

***

Published by : e-gazette, Department of Planning & Statistics, DNH & DD.