(91)

Haryana Government Gazette

Published by Authority

No. 3–2024]

CHANDIGARH, TUESDAY, JANUARY 16, 2024 (PAUSA 26, 1945 SAKA) 

PART III

Notifications by High Court, Advertisement, Notices and Change of Name etc.

HARYANA ELECTRICITY REGULATORY COMMISSION

BAYS NO.33-36, SECTOR-4, PANCHKULA-134113, HARYANA

Notification

The 15th January, 2024

No. HERC/48/2020/3rd Amendment/2024.— The Haryana Electricity Regulatory Commission, in exercise

of the powers conferred under Sub-Section 2 (t, v) of Section 181 read with Section 43, 46 & 47 of the Electricity Act

2003 and all other powers enabling it in this behalf, after previous publication, makes the following regulations:

Short title, Commencement and Interpretation:

1.1.

These Regulations shall become the part of the Haryana Electricity Regulatory Commission (Forum

and Ombudsman) Regulations, 2020 (3rd Amendment) Regulations, 2024.

1.2.

These amendments shall come into force with effect from the date of their publication in the Haryana

Government Gazette.

Amendments to in chapter II-FORUM FOR REDRESSAL OF GRIEVANCEs OF THE CONSUMERS

(1)

The Regulation 2.1 shall be substituted as under:

2.1

Every distribution licensee shall establish Consumer Grievances Redressal Forum under sub

section (5) of the section 42 of the Act to cater the needs of Division, circle (district), zone and

company level in accordance with these Regulations. Divisional, Circle and zonal forum shall be

headed by an officer of the licensee of appropriate seniority with one representative of the

consumers/prosumers nominated by the licensee as special invitee. Corporate Consumer

Redressal Forum shall be headed by chairperson nominated/recommended by the Commission.

(2)

The Regulation 2.3 shall be substituted as under:

2.3

The distribution licensee shall establish zone wise “Zonal Consumer Grievances Redressal

Forum (Zonal Forum)”, Circle wise “Circle Consumer Grievances Redressal Forum (Circle

Forum)”, Division wise “Divisional Consumer Grievances Redressal Forum (Divisional

Forum)” and “Corporate Consumer Grievances Redressal Forum (Corporate Forum)” in

accordance with these Regulations.

(3)

The following proviso shall be added to Regulation 2.4(iv)

2.4

(iv) ------

Provided that if the distribution licensee, for any reason/ shortage of officers, fails to submit a

panel of three suitable officers (with proven record of integrity who have at least two years’

service left before superannuation) then in that case the licensee, with the concurrence of

commission, may advertise the post to invite applications from the eligible persons, who have

HARYANA GOVT. GAZ., JAN. 16, 2024 (PAUS. 26, 1945 SAKA)

[PART III

retired from distribution company, at an equivalent rank (As specified in clause 2.4(ii)/ 2.4(iii)

of the Regulations). The member shall be selected after interaction with applicant by the

selection committee to be constituted by the licensee under the chairmanship of Director

Technical/Tariff HERC. Member so selected will have a term of two years extendable by

another one year with the approval of the commission subject to maximum age as prescribed for

re-employment in other cases of DISCOM. The remuneration & other service conditions shall be

decided by the licensee at the time of advertisement of the post.

(4)

A proviso shall be added below the Regulation 2.4(vi):

2.4

(vi) -------

Provided that any eligible officer in service can also apply for the post of Chairperson by giving

undertaking that he will resign from service, if selected.

(5)

Regulation 2.6(a) shall be added after Regulation 2.6:

2.6 (a) The composition and other terms & conditions of appointment of the Divisional Forum shall be

as follows: -

The Chairperson of the Divisional Forum shall be the serving Executive Engineer/OP of

the concerned distribution Division.

ii.

One serving officer from Accounts & Finance cadre of the rank of Divisional

Accountant/AO or of equivalent rank shall be nominated by the licensee as Member.

iii.

One serving officer of the rank of AEE/AE shall be nominated by the Licensee as

Member.

iv.

One representative of the consumers/prosumers shall be nominated as special invitee by

the licensee.

Provided that the nominated consumer representative shall certify that he/she has no

personal interest in the complaint being considered. He/ She shall not be entitled to any

travelling/incidental expenses for attending the meeting (s) and shall make his/her own

arrangements.

The officers of the distribution licensee shall perform the duties of the

Chairperson/Members of the Divisional Forum in addition to their assigned duties

without any additional remuneration.

vi.

The Chairperson shall nominate one official/officer to act as “Nodal Officer” of the

Divisional Forum. The Nodal officer shall keep record of all the complaints, prepare the

agenda of each meeting and provide all the assistance as may be required for smooth

functioning of Forum.

vii.

The proceedings of the Forum shall not be affected in the absence of the independent

member and/ or consumer representatives.

viii. Divisional forums shall have at least four sittings in a month or as decided/directed by the

Commission from time to time.

(6)

Regulation 2.8.2 (iii) shall be added after Regulation 2.8.2 (ii):

2.8.2 (iii) The Divisional Forum shall have jurisdiction to dispose off the complaints involving monitory

disputes of an amount upto Rs. 50,000/- in each case.

The Regulation 3.3 of the Principal Regulations, 2020 shall be substituted as under:

3.3

The appointment of the Ombudsman shall be for a period of three years subject to age limit of

67 years.

By order of the Commission

(Sd.)...,

Secretary,

Haryana Electricity Regulatory Commission.

[84-1]

10808—C.S.—H.G.P., Pkl.