THE
JHARKHAND GAZETTE
EXTRAORDINARY
PUBLISHED BY AUTHORITY
7 BHADR, 1944 (S)
RANCHI, MONDAY 29TH AUGUST, 2022
JHARKHAND STATE ELECTRICITY REGULATORY
COMMISSION
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NOTIFICATION
26 August, 2022
No.88 —In exercise of the powers vested in the Commission under the provisions of
subsection (5), (6) & (7) of Section 42 read with clause (r) and (s) of sub-section (2) of Section 181 of
the Electricity Act, 2003 (36 of 2003) (the Act), and in pursuance of the provisions of Electricity Rules,
2005 as amended, the Jharkhand State Electricity Regulatory Commission had notified the regulations
namely Jharkhand State Electricity Regulatory Commission (Guidelines for establishment of forum for
redressal of Grievances of the Consumers Electricity Ombudsman and Consumer Advocacy)
Regulations 2020 on 12th January 2021.
On Examination, the Commission feels that there are some ambiguities in the Regulation which
requires amendments/clarifications in the Regulation. Hence, the Commission is of the view that the
relevant regulations be amended/clarified as and where required such as in respect of the essential
requirement for the post of Electricity Ombudsman and in the essential requirement/conditions for
the post of Second Member in the Consumer Grievance Redressal Forum etc. Hence, in exercise of
the powers vested under sub-section 6 of Section 42 of the Electricity Act, 2003 Commission feels it is
appropriate to relax the regulatory process for repealing clauses 4.1 (b), 9(1), 11.4, 11.7, 16 (2) and
16(6) of principal regulation. Hence, the Commission hereby amends Jharkhand State Electricity
Regulatory Commission (Guidelines for establishment of forum for redressal of Grievances of the
Consumers Electricity Ombudsman and Consumer Advocacy Regulations 2020, namely :
No. 423
2
Jharkhand Gazette (Extraordinary), Monday, 29th August, 2022
Jharkhand State Electricity Regulatory Commission (Guidelines for establishment of
forum for redressal of Grievances of the Consumers Electricity Ombudsman and
Consumer Advocacy )(First amendment), Regulations, 2022.
CHAPTER-I
Short Title and Commencement
(1) These regulations shall be called the Jharkhand State Electricity Regulatory Commission
(Guidelines for establishment of forum for redressal of Grievances of the Consumers Electricity
Ombudsman and Consumer Advocacy) (First amendment), Regulations, 2022.
(2) These regulations shall be applicable to all distribution licensees in Jharkhand in their respective
licensed areas.
(3) These shall come into force from the date of their publication in Jharkhand Rajpatra.
Definition
(4) In These regulations, unless context otherwise requires:
“Principal Regulations” means the Jharkhand State Electricity Regulatory Commission (Guidelines for
establishment of forum for redressal of Grievances of the Consumers Electricity Ombudsman and
Consumer Advocacy) Regulations 2020.
CHAPTER II
Amendment
(5) Delete clause 4.1 (b) principal regulations and insert following:
Second Member- One Member shall be possessing degree in Electrical Engineering/ Electrical &
Instrumentation/ Electrical & Electronics and having at least 20 (Twenty) years of experience in the
Transmission, Distribution and Trading of electricity and who is and has been at least Superintending
Engineer/DGM or at an equivalent post in an Organization engaged in the business of Transmission,
Distribution and Trading of electricity OR shall be at least a CA/ICWA or MBA Finance from a
recognized University with twenty (20) years of experience and knowledge of Accounts and Finance
in Government Department / Commercial Public Undertaking including power sector in the grade not
below the rank of DGM (F & A) of the State Govt. or equivalent post. The Licensee may appoint
Second Member amongst its serving officer in grade not below the rank of D.G.M.
(Technical/Finance) or equivalent having experience of 20 years after relinquishing the present
employment. The second Member shall not hold any other office of profit during his tenure.
(6) under 9 (1) Explanation clause 10(1) will be read as clause 9(1).
(7) Delete clause 11.4 principal regulations and insert following :
Jharkhand Gazette (Extraordinary), Monday, 29th August, 2022 3
The Forum may also direct the Licensee to undertake an inspection or engage a third party to
undertake such inspection with regard to the Grievance, as may be required for expeditious redressal
of the grievance. The Forum can also engage a third party (other than the licensee) at the instance
and on request of the Complainant, to undertake inspection and obtain an independent report. The
Forum shall record the reasons for the need for such third-party inspection, which should generally
be resorted to rarely and keeping in view the special circumstances of a case. The expenses of such
third-party inspection, except expenses of inspection at the request of the Complainant, shall be
borne by the licensee, and to the extent reasonable and justifiable, such expenses shall be allowed as
pass through expense in the determination of tariff in accordance with the relevant Regulations of
the Commission. In case inspection is taken up at the request of the Complainant, the expenses shall
be deposited in advance by the complainant, which may or may not be refunded by the Forum
depending on whether the grievance is found to be of substance or not.
(8) Delete clause 11. 7 principal regulations and insert following :
A Complainant, distribution licensee or any other person who is a party to any proceedings before
the Forum may either appear in person or authorize any person who may be an Advocate (within the
meaning of the Advocates Act, 1961) to present his/ her case before the Forum and to do all or any of
the acts for the purpose.
(9) Delete clause 16 (2) principal regulations and insert following:
The Commission shall invite applications through public advertisement for the appointment of the
Ombudsman. The Ombudsman shall be a person of experience, ability, integrity and standing to be
selected by the Commission from amongst, a working/retired Principal District Judge or District Judge
who held a judicial office for not less than 25 years or a person who held a post of Secretary in the
State Government for not less than 25 years of experience or a working/retired Chief Engineer or
equivalent of an Electricity sector utility having experience of not less than 25 years.
(10) Delete clause 16 (6) principal regulations and insert following :
The Electricity Ombudsman shall be provided with a Secretariat and office. The cost of the
Secretariat/Office will be borne by the Commission. In the Secretariat of the Ombudsman, a technical
officer to the rank of Assistant Engineer from Electrical Engineering side may be taken on deputation
from State Government/Central Government/ Government Utilities/ Public Utilities.
By Order of the Commission,
R.P.Nayak,
Secretary
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