(1)
Ļ¯ೇಷ ªಾಜÍ ಪĦÎೆ
ಕකბಟಕ ಸ౽ბರ
ಒ: ನಅಇ 260 ಎ ಎෆ 2021
ಕකბಟಕ ಸ౽ბರ ಸ฿ಲಯ,
เ౽ಸ ಧ,
ಂಗิฆ, ൽකಂಕ: 25-11-2021
ಅඌಚච
เಷಯ: ූರತ ಸ౽ბರದ 15ඡ ಹಣ౽ ಆೕಗದ ವರൽಯನ౷ಯ
ಹ൬ ಂಗิฆ ಮನಗರඩยಃಯ 2021-22ඡ ยನ ฿
ಮಟౣದ
ನඈಡಗಳඝ౬
(Service
Level
benchmarking)
ඛಗඌಪലವ ಬಡ.
*****
೦ಗൟಕ
ವವ౩ಯย
ಸ౽ბರದ
౩ಗำ
ඛೕഴൟ౨ฆವ
ๅಗಳย
ಞಣಮಟౣಗಳඝ౬
೦คಡ
ತฆโൿ
ಟ
ಈ
ಞಣಮಟౣವඝ౬
ඌโൿ
ಪದ౫ൟ෴ಜฆತ౨ං. ಅದฏ, ූರತ ಸ౽ბರದ 15ඡ ಹಣ౽ ಆೕಗದ ವರൽಯನ౷ಯ
ฃಜ ಸ౽ბರಗำ ನಗರ ಸ౩ัೕಯ ౩ಗำ ඛೕഴൟ౨ฆವ ಎม ಅಗತ ๅಗಳย ฿
ಞಣಮಟౣವඝ౬ ඛಗඌಪല (Service Level benchmarking), ವವ౩ಯย ತฆโൿ
ಕറಯ฿ಜฆತ౨ං.
ಆದ౪คಂದ, කฤౙ ಪ෨ಖ ฿ ವಲಯಗะದ 1) ඛೕฆ ಸರಬฃ೩, 2) ಒಳಚฏല,
3) ಮึ ඛೕฆ ಚฏല ಮൡ౨ 4) ಘನ൞ಜ ඛವბಹൕ ಇโಗಳย 2020-21ರ ಅಂತಃౙ
ඌฆವ ಟ 2021-22ඡ ยನ ಆ൮ბಕ ವბಂತದย ඌಸฤ ಉං౪ೕ๏ฆವ
฿ ಞಣಮಟౣವඝ౬ ಹ൬ ಂಗิฆ ಮನಗರ ඩยಃ ಟ ಂಗิฆ ඛೕฆ
ಸರಬฃ೩ ಮൡ౨ ಒಳಚฏല ಡั ಸ౷൫ ඛಗඌಪല, ಳೕฆವ ฿ ಮಟౣದ
ನඈಡಗಳඝ౬ ಸ౽ბರಃౙ ಸยฆ൞౨ฉ.
ಈ ಅඌಚචಯย ඛೕലฆವ ฿ ಞಣಮಟౣโ ූರತ ಸ౽ბರದ ನಗฃไൽ౫
൞ಲಯโ ಪಕഔฆವ ฿ ಮಟౣದ ಂೖ ౾ბಂ ಅඪലಯยನ කฤౙ ฿
ವಲಯಗಳ ීಧ ൟัฆವ ಚಕಗัಗඝರ (Service Indicators) ಕඛಷ ಞಣಮಟౣದ
¨sÁUÀ – 3
Part – III
, 25
, 2021 (
, 04,
, ೧೯೪3)
BENGALURU, THURSDAY, 25, NOVEMBER, 2021 ( MARGASHIRA , 04, SHAKAVARSHA, 1943)
. 917
No. 917
2
ๅ ඛೕഴವ ಬಡ ಎม ನಗರ ಸ౩ัೕಯ ౩ಗำ ಸದค ฿ಮಟౣದ ನඈಡಗಳඝ౬
ງತ ງತ฿ಜ ಆದౣ ๏ೕಘ฿ಜ ඌಸ౽ಜฆತ౨ං.
ಆದ౪คಂದ, ಕකბಟಕ ಸ౽ბರโ ಹ൬ ಂಗิฆ ಮನಗರඩยಃ
1) ඛೕฆ ಸರಬฃ೩, 2) ಒಳಚฏല, 3) ಮึ ඛೕฆ ಚฏല ಮൡ౨ 4) ಘನ൞ಜ ඛವბಹൕ
ಇโಗಳย 2021-22 ඡ ยನ ಆ൮ბಕ ವბಂತದย ඌಸฤ ಉං౪ೕ๏ฆವ
฿ಮಟౣದ ನඈಡವඝ౬ (Service Level benchmarking) ಅඝීಧದย ಅඌ
ಳೕං.
ಕකბಟಕ ฃಜඩಲರ ಆ೦ౢඝರ
ಮൡ౨ ಅವರ ກಸคನย,
(ಎ. ಮಹඃವ)
ಸ౽ბರದ ಅඌೕನ ౽ಯბದ๏ბ,
ನಗฃไൽ౫ ಇมಒ
GOVERNMENT OF KARNATAKA
NO: UDD 260 SFC 2021
Karnataka Government Secretariat
Vikasa Soudha
Bangalore, Dated: 25-11-2021.
NOTIFICATION
Subject:
Fixing Service Level Benchmarks for the major
services being provided by the ¨Bruhat Bengaluru
Mahanagara Palike” for the Financial Year 2021-
22 as per the 15th Finance Commission Report –
reg.
*****
The practice in the global system is to implement and achieve standards in the
services rendered by government organizations. Accordingly, as per the 15th Finance
Commission Report of Government of India, it is mandatory for the State Governments to
set the standard of service and provision, in all essential services provided by the urban
local bodies.
Therefore, the Bruhat Bengaluru Mahanagara palike (BBMP) and Bengaluru Water
Supply and Sewage Board (BWSSB) have set themselves and submitted the service level
benchmarks achieved during the year 2020-21 and targets to be achieved during the year
2021-22, to the Government for the four major service sectors viz., 1) Water Supply, 2)
Sewerage, 3) Storm Water Drain and 4) Solid Waste Management.
The quality of services provided in this notification shall be the benchmark for BBMP
& BWSSB to achieve minimum quality services stage by stage in accordance with the four
3
Service Sector Indicators in the Service Level Benchmarking Manual published by the
Ministry of Urban Development, Government of India.
Therefore, the Government of Karnataka has notified, the Service Level Benchmarks
intended to be achieved by Bruhat Bengaluru Mahanagara Palike and Bengaluru Water
Supply and Sewage Board at the end of fiscal year 2021-22 in (1) water supply, (2)
Sewerage, (3) Storm Water Drains and (4) Solid Waste Management, in the Annexure.
By order and in the name of
the Governor of Karnataka
(S. MAHADEVA)
Under Secretary to Government (PMU),
Urban Development Department
4
15th Finance Commission: Declaration of Service Level Benchmarks Notification Format : 2021-22
Name of the city/ULB
State
Name of the Chief Commissioner
Postal address with PIN code
Phone & Fax nos.
Email id.
Bruhat Bengaluru Mahanagara
Palike (BBMP)
Karnataka
Sri Gaurav Gupta, I.A.S.
N.R Square, Bengaluru, Karnataka 560002,
India
080-22237455, 080-22221286,
080-22975550
Fax : 22223194
[email protected]
Water Supply Indicators
Coverage of water
supply Connections
Per capita supply
of water
Extent of metering
of water
connections
Extent of non
revenue water
Continuity of
water supply
Quality of water
supplied
Efficiency in
Redressal of
customer
complaints
Cost recovery in
water supply
services
Efficiency in collection of
water supply- related
charges
100%
135 lpcd
100%
20%
24 hours
100%
80%
100%
90%
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
78
90
110
120
100
100
36
33
4
4
98
99
99
100
100
100
99
100
Sewage Management (Sewerage and Sanitation)
Coverage of toilets
Coverage of
sewage network
services
Collection
efficiency of the
sewage network
Adequacy of
sewage treatment
capacity
Quality of sewage
treatment
Extent of reuse
and recycling of
treated sewage
Efficiency in
redressal of
customer
complaints
Extent of cost
recovery in sewage
management
Efficiency in collection of
sewage charges
Benchmarks
100%
100%
100%
100%
100%
20%
80%
100%
90%
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
100
100
80
90
85
90
95
100
100
100
50
60
98
100
30
40
99
100
Solid Waste Management Indicators
Household level
coverage of solid
waste
management
services
Efficiency of
collection of
municipal solid
waste
Extent of
segregation of
municipal solid
waste
Extent of
municipal solid
waste recovered
Extent of scientific
disposal of
municipal solid
waste
Efficiency in
redressal of
customer
complaints
Extent of cost
recovery in SWM
services
Efficiency in collection of
SWM charges
Benchmarks
100%
100%
100%
80%
100%
80%
100%
90%
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
100
100
95
100
45
60
40
50
75
80
75
90
6
35
75
85
Storm Water Drainage Indicators
Coverage of storm water drainage network
Incidence of water logging/ flooding
Geological information system technology is
adopted for marking of low laying areas and
vulnerable points of flooding
Benchmarks
100%
0
Current
(2020-21)
Targets
(2021-22)
Current
(2020-21)
Targets
(2021-22)
Chief Commissioner, BBMP
&
Chairman, BWSSB
Total Length 842 Km,
Coverage of SWD network
464 Km, 55.11%
Total Length 842 Km, Coverage
of SWD network: 150 Km
(17.81%)
209 nos.
90 nos.
ಮುದÎಕರು ²ಾಗೂ ಪÎಾಶಕರು:- ಸಂಕಲ£ಾĩಾĸಗಳ…, ಕ£ಾಟಕ ªಾಜÍಪತÎ, ಸಾĸ ೇಂದÎ ಮುದΞಾಲಯ, ¦ೆಂಗಳˆರು
R.N.I. No. KARBIL/2001/47147 POSTAL REGN. No. RNP/KA/BGS/2202/2017-19
Licensed to post without prepayment WPP No. 297
VIJAY N M
Digitally signed by VIJAY N M
Date: 2021.11.25 16:55:03
+05'30'