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PROCEEDINGS OF GOVERNMENT OF KARNATAKA

Sub:

Online service delivery to the businesses for effective governance -

Ease of Doing Business-reg.

Read:

1. State Level Business Reforms Action Plan 2024 release by

Department for Promotion of Industry & Internal Trade.

2. EODB Coordination committee meeting held on 25-07-2024 under

the chairpersonship of Additional Chief Secretary to Government

cum Development Commissioner to the Government.

3. Government Order No:CI 179 IAP (e) 2020, dated 29-01-2021 and

30-01-2021.

4. DPAR 29 PRJ 2020, Bengaluru, dated 09-08-2021.

Preamble:

Government of Karnataka has undertaken several measures for improvising

Ease of Doing Business in the State. Additionally, the Karnataka Industrial Area

Development Board (KIADB) is actively working to faster entrepreneurial and

industrial growth through its statewide operations.

As per the guidelines and directives issued vide (1)and (2) above, KIADB has

developed online systems for Government to Business (G2B) service delivery. In

addition to services made online vide (3), following new services has been included:

 Obtaining Sewerage Connection

 Permission for Alteration and Addition/Revision/Revalidation of Building

Plan/Permission for Demolition and Reconstruction of Building

It must be ensured that all the applications are submitted online only, with no

requirement for submissions of hard copy in person. The online system must facilitate

applicants to fill the online application form, upload documents, e-payment, tracking

of application status, download the final digitally signed approval certificate. The

applicant shall receive SMS and e-mail notifications at critical stages of application

processing such as application submission, queries related to application

submission, response and approval or rejections at various levels, respectively.The

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Part – I

24

2025

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BENGALURU, MONDAY, 24, FEBRUARY, 2025 (PHALGUNA, 04, SHAKAVARSHA, 1946)

. 116

No. 116

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portal shall also provide a provision for Third-Parties to verify the authenticity of the

approval/permission granted by the department based on unique reference number.

In addition, an online dashboard (application-wise) shall also made available

in public domain providing information on number of applications received and

granted, time taken, and fee incurred to grant approvals/certificate.

Hence, this order.

GOVERNMENT ORDER NO:CI 94 IAP 2025.

BENGALURU, Dated:24.02.2025.

The following key features are mandated in the online system/portal for all G2B

services provided by KIADB including (3) above;

1) Standard Operating Procedures for Government to Business (G2B) services

with timelines, step by step approval process, document checklists and

applicable fee (if any) is published online and KIADB will ensure that portal

shall be regularly reviewed and updated.

2) Online systems of KIADB services facilitate

a. Online application submission without any physical touch-point/ offline

submission.

b. E-Payment of applicable fee for approval/permissions/NOC, if any.

c. Online facility for tracking the application status for the applicant

d. Online functionality for Third-party verification to check the authenticity

of the approval/ permissions/ NOCs granted by the department.

e. Facility to download digitally signed approval certificate in applicant’s

login.

3) System generated SMS and e-mails to the applicant at the critical stages of the

application.

4) Timelines for delivery of the above services are mandated under Karnataka

SAKALA Services Act, 2011 and (Amendment) Act, 2014. The application will

be disposed-off within the stipulated timeline notified by the department. In

case of breach of service delivery timelines, grievance mechanism/escalation

matrix shall be applicable as pernotification.

5) Department vide ref. 4 has also adopted iPGRS and grievances are being

handled through online portal only. The portal also includes working

procedures and escalation mechanism for time-bound redressal.

6) Dashboard with data display on the number of applications received and

granted, fee incurred to grant approvals/certificate and the average time/fee

taken by the Department to complete the entire approval process. The

dashboard comprises all parameters as per DPIIT, GoI guidelines and being

updated on daily basis and displays date & time stamp. Department may add

additional fields in dashboard (as may be required).

3

7) The application module and dashboard has been integrated for displaying

updated data on portal on real time/daily basis and user shall be able to drill

down to application-level details such as application number (masked),

application date and approval date, statutory fee paid under different heads (as

applicable) defined by the department, average fee and others.

8) An online real time dashboard on quality of water has also been published on

its official website to provide information covering water pressure and water

quality - Turbidity

9) Online mechanism for feedback has been linkedwith online application and

maintained by the department for internal assessments.

10) Provisions to dispute the decision of the KIADB/local authority included by

Government in Unified Building By-laws

11) ULB's to include sustainable water use practices such as Rainwater harvesting/

Solid waste/ bio-sludge management as a mandatory requirement while

providing construction permits for new buildings and as a mandatory.

12) To provide new water connections, it has been mandated that all

internal/external water installation works shall be carried out by a licensed

professional plumber and the frequency will be as follows:

a. Based on self-certification by the Licensed professional, one-time

inspection shall be carried out by the concerned official (water cell)

b. Quality and safety check will be undertaken for installation works by

licensed professionals Plumber.

c. Qualification of Licensed professional shall be as per Government

Notification.

13) KIADB is notifying business units/consumers regarding water supply related

planned maintenance/outages next 1 month in advance and the

data/information has been available on the portal.

14) Plug and Play option Shall be integrated with Online Single Window System

Procedure timelines and rules for Obtaining the land and all requisite

Clearance shall be Published on KIADB Portal

It is, hereby, instructed not to accept any manual application/submission of

documents in addition to the details submitted by the applicant through online mode.

This order shall come into effect from the date of publication of this order.

By order and in the name of

Governor of Karnataka,

(C.V. Haridasan)

Under Secretary to Government (I.D)

Commerce and Industries Department.

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Date: 2025.02.25 17:17:48 +05'30'