THE LAKSHADWEEP GAZETTE EXTRAORDINARY

VOL. LVIII No.38 THURSDAY, 6^th OCTOBER, 2022 / 14^th ASWIN, 1944 (SAKA)

PRICE: 75 PAISE

GOVT. OF INDIA

LAKSHADWEEP ADMINISTRATION

GENERAL ADMINISTRATION & PROTOCOL

Kavaratti Island

Dated: 30-09-2022

NOTIFICATION

F.No.01/03/2021-Genl (1)/2040 : The Lakshadweep (Right to Public Services) Regulation,

2022 No.02 of 2022 promulgated by the President in the Seventy Third year of the Republic of India

and Published in the Gazette of India Extraordinary Part- II Section I, dated 19.09.2022 is republished

for general information.

By order and in the name of

the Administrator of Lakshadweep

Sd/-

(Dr. Rakesh Minhas, IAS)

Secretary (General Administration & Protocol)

THE LAKSHADWEEP (RIGHT TO PUBLIC SERVICES)

REGULATION, 2022

NO. 2 OF 2022

Promulgated by the President in the Seventy-third Year of the Republic of' India.

A Regulation to lay down an obligation upon every public authority in the Union territory

of Lakshadweep to provide for timely delivery of public services to the eligible

persons and for grievance redressal mechanism in case of default and for matters

connected therewith or incidental thereto.

In exercise of the powers conferred by article 240 of the Constitution, the President

is pleased to promulgate the following Regulation made by her:—

CHAPTER I

PRELIMINARY

1. (1) This Regulation may be called the Lakshadweep (Right to Public Services)

Regulation, 2022.

(2) It shall come into force on such date as the Administrator may, by notification in the

Official Gazette, appoint; and different dates may be appointed for different provisions of

this Regulation.

Short title and

commencement.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

2. In this Regulation, unless the context otherwise requires,—

(a) "Administrator" means the Administrator of the Union territory of

Lakshadweep appointed by the President under article 239 of the Constitution;

(b) "Appellate Authority" means a Union territory Appellate Authority

constituted under sub-section (1) of section 12;

grievance relating to, or arising out of, any failure in rendering of services as notified

in section 4 or in the functioning of a public authority, but does not include grievance

relating to the service matters of a public servant whether serving or retired;

(d) "Designated Authority" means the officers designated by the public authority

under sub-section (1) of section 9;

(e) "Designated Officer" means an officer whose name is published under

sub-section (1) of section 5 for rendering of services;

(f) "eligible person" means a person who is eligible for obtaining the services

notified under section 4;

(g) "Grievance Redressal Officer" means a Grievance Redressal Officer designated

as such under sub-section (1) of section 6;

(h) "member" means a person appointed as a member of the Union territory

Appellate Authority under sub-section (2) of section 12;

(i) "notification" means a notification published in the Official Gazette and the

term "notify" or "notified" shall be construed accordingly;

(j) "prescribed" means prescribed by rules made by the Administrator under

section 29;

(k) "public authority" means any authority or body or institution of Government

established or constituted,—

(i) by or under the Constitution in the Union territory of Lakshadweep;

(ii) by any other law made by Parliament;

(iii) by notification issued or order made by the Administrator, and includes

any,—

(a) body owned, controlled or substantially financed by funds

provided by the Administrator;

(b) non-Government organisation substantially financed directly or

indirectly by funds provided by the Administrator;

instrumentality of "State" as defined under article 12 of the Constitution

and rendering services of public utility in the Union territory of

Lakshadweep;

(d) a Government company as defined under clause (45) of

section 2 of the Companies Act, 2013, which is a State Public Sector

Undertaking;

(e) any other company which supplies goods or renders services to

the Union territory in pursuance of an obligation imposed under any

Central Act or State Act or under licence or authorisation under any law

for the time being in force;

(iv) by an agreement or memorandum of understanding between the Union

territory and any private entity as Public Private Partnership or otherwise;

Definitions.

18 of 2013.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

(l) "service" means all the goods and services, including functions, obligations,

responsibility or duty, to be provided or rendered by a public authority;

(m) "Union territory" means the Union territory of Lakshadweep.

CHAPTER II

RIGHT TO DELIVERY OF SERVICES

3. Subject to the provisions of this Regulation, every eligible person shall have the

right to time bound delivery of services and redressal of grievances.

4. The Administrator may, from time to time, notify the services to which this Regulation

shall apply and the stipulated time limits within which the services shall be provided.

5. (1) A public authority shall, within two months of the notification issued under

section 4, publish the names and addresses of Designated Officers responsible for

rendering of services notified under section 4.

(2) It shall be the duty of the Designated Officer to provide public services to

the eligible persons within the time limit as specified in the notification issued under

section 4.

CHAPTER III

GRIEVANCE REDRESSAL OFFICERS

6. (1) Every public authority shall designate as many officers as may be necessary as

Grievance Redressal Officers in all departments, administrative units or offices in the Union

territory, notified areas, panchayats and such other offices where services are rendered to

receive, enquire into and redress any complaints from eligible persons in such manner as

may be prescribed:

Provided that the Grievance Redressal Officer so designated shall be an officer of the

level as may be prescribed.

(2) Every public authority shall display at its office or its website or customer care

centre or help desk or Jan Seva Kendra and at the sales outlet, if any, and at the office of the

Grievance Redressal Officer, the name of the Grievance Redressal Officer, his address and

telephone number, E-mail address, facsimile number and other means, if any, of contacting

him.

(3) Every public authority shall designate such number of Grievance Redressal Officers

under sub-section (1) for such areas, as it may consider necessary, for the Grievance Redressal

Officer to be easily accessible and available for redressal of grievance of the public.

(4) Where a complainant is unable to make a complaint in writing, the Grievance

Redressal Officer shall render all reasonable assistance to the person making the request

orally to reduce the same in writing.

7. The Grievance Redressal Officer shall, within three working days of receipt of the

complaint, acknowledge such receipt, in writing or through electronic means or through text

message or through any other means as may be prescribed, specifying the date, time, place,

unique complaint number and particulars of receiver of complaint along with the stipulated

time frame within which the complaint shall be redressed.

8. (1) Upon receipt of a complaint under section 6, it shall be the duty of the concerned

Grievance Redressal Officer to ensure that,—

(a) the grievance is remedied within such time as may be prescribed;

(b) the reason for the grievance is identified, the grievance is redressed

satisfactorily and the responsibility, if any, of the defaulting person is fixed;

Right to

services.

Notification

of services by

Administrator.

Obligation of

public

authority to

publish names

of Designated

Officers

responsible for

rendering

services.

Grievance

Redressal

Officers.

Acknowledgement

of complaint

by receipt

thereof.

Duties of

Grievance

Redressal

Officer.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

malfeasance on the part of an individual, action is taken in accordance with the

applicable rules; and

(d) where the Grievance Redressal Officer is convinced that the Designated

Officer responsible for the rendering of the services has wilfully neglected to render

the service or there exists prima facie grounds for a case under the Prevention of

Corruption Act, 1988, the Grievance Redressal Officer shall make an observation to

that effect and refer the same to the appropriate authority in writing.

(2) The Grievance Redressal Officer shall ensure that the complainant is informed in

writing the manner in which his grievance is redressed.

(3) The Grievance Redressal Officer shall, within such time as may be prescribed,

report every complaint which has not been redressed along with the details of the

complainant, nature of complaint, and reasons for non-redressal of the complaint to the

Designated Authority referred to in section 9.

CHAPTER IV

DESIGNATED AUTHORITY

9. (1) Every public authority shall designate such officers as Designated Authorities in

all its administrative units and offices as it may deem necessary who shall hear complaints

referred to it under sub-section (3) of section 8.

(2) Every complaint received by the Designated Authority under sub-section (3) of

section 8 shall be deemed to be an appeal before such authority.

(3) Any person aggrieved by a decision of the concerned Grievance Redressal Officer

or who has not been informed in writing the manner in which his grievance has been redressed

in respect of a complaint filed by him may, within thirty days from the expiry of such decision

or from the receipt of such decision, prefer an appeal to the Designated Authority:

Provided that the Designated Authority may admit the appeal after the expiry of thirty

days if it is satisfied that the complainant was prevented by sufficient cause from filing the

appeal in time.

(4) The receipt of an appeal under sub-section (3) shall be acknowledged by the

Designated Authority in writing or through electronic means or through text message or

through any other means as may be prescribed, within three working days.

(5) Every appeal filed under sub-section (3) or deemed appeal under sub-section (2)

shall be disposed of by the Designated Authority within such time as may be prescribed.

(6) The Designated Authority shall arrange to deliver copies of the decision to the

parties concerned within such time as may be prescribed.

10. (1) Where it appears to the Designated Authority that the grievance complained of

is prima facie indicative or representative of a corrupt act or practice in terms of the Prevention

of Corruption Act, 1988 on the part of the officer complained against, then it shall record in

writing such evidence as may be found in support of such conclusion and shall in writing

refer the same to the appropriate authority.

(2) The Designated Authority shall upon adjudication of a complaint have the

powers to issue directions requiring the concerned officers of the public authority to

take such steps as may be necessary to render the services in compliance of the

notification issued under section 4.

Designated

Authority.

49 of 1988.

Other powers

of Designated

Authority.

49 of 1988.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

CHAPTER V

UNION TERRITORY APPELLATE AUTHORITY

11. (1) Any person who does not receive a decision within such time as may be

prescribed or is aggrieved by a decision of the Designated Authority may, within thirty days

from the expiry of such period or from the receipt of such a decision, prefer an appeal to the

Union territory Appellate Authority:

Provided that the Appellate Authority may admit the appeal after the expiry of thirty

days if it is satisfied that the complainant was prevented by sufficient cause from filing the

appeal in time.

(2) The decision of the Appellate Authority under this section shall be binding.

12. (1) The Administrator shall, by notification in the Official Gazette, constitute one or

more Union territory Appellate Authority to exercise the powers conferred on or imposed

upon and to perform the functions assigned to it under this Regulation.

(2) A Union territory Appellate Authority shall consist of such number of members,

not exceeding three, as may be prescribed.

13. A person shall not be qualified for appointment as a member of Appellate Authority

unless he is or has been an officer holding or has held a post in the rank of, or equivalent to,

a Secretary or Principal Secretary or Additional Chief Secretary or Chief Secretary to the

Union territory Administration.

14. (1) A person appointed as member of Appellate Authority shall hold the office for

a term of three years from the date on which he enters upon office or until he attains the age

of sixty-five years, whichever is earlier.

(2) The salary and allowances payable to and the other terms and conditions of service

of a member of the Appellate Authority shall be such as may be prescribed:

Provided that if a member at the time of his appointment is in receipt of a pension, other

than a disability or widow pension in respect of any previous service under the Union

territory, his salary in respect of the service as member of Appellate Authority shall be

reduced by the amount of that pension, including any portion of pension which was

commuted and pension equivalent of other forms of retirement benefits excluding pension

equivalent or retirement gratuity:

Provided further that where a member, if at the time of his appointment, is in receipt of

retirement benefits in respect of any previous service rendered in a Corporation established

by or under any State Act or a Government company owned or controlled by the Union

territory Administration, his salary in respect of the service as a member shall be reduced by

the amount of pension equivalent to the retirement benefit:

Provided also that neither the salary and allowances nor the other terms and conditions

of service of a member of Appellate Authority shall be varied to his disadvantage after the

appointment.

15. (1) Any member of the Appellate Authority, may, by notice in writing under his

hand addressed to the Administrator, resign his office.

(2) Notwithstanding anything contained in sub-section (1), the Administrator may by

order remove from office a member if the member,—

(i) is adjudged an insolvent; or

(ii) has been convicted of an offence which, in the opinion of the Administrator

involves moral turpitude; or

Appellate

Authority.

Constitution

of Union

territory

Appellate

Authority.

Qualifications

for

appointment

as member of

Appellate

Authority.

Term and

other

conditions of

service of

member of

Appellate

Authority.

Resignation

and removal.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

(iii) engages during his term of office in any paid employment outside the duties

of his office; or

(iv) is, in the opinion of the Administrator, unfit to continue in office by reason

of infirmity of mind or body; or

(v) has acquired such financial or other interest as is likely to affect prejudicially

his functions as a member.

16. (1) The Appellate Authority shall, for the purposes of its functions under this

Regulation, have the same powers as are vested in a civil court under the Code of Civil

Procedure, 1908, in respect of the following matters, namely:—

(i) summoning and enforcing the attendance of any person and examining him

on oath;

(ii) discovery and production of any document or other material object producible

as evidence;

(iii) receiving evidence on affidavits;

(iv) requisitioning of any public record;

(v) issuing commission for the examination of witnesses; and

(vi) such other matter which may be prescribed.

(2) The Appellate Authority shall not be bound by the procedure laid down in the

Code of Civil Procedure, 1908, but shall be guided by the principles of natural justice and

subject to the other provisions of this Regulation and of any rules made thereunder, the

Appellate Authority shall have the power to regulate its own procedure.

17. The Appellate Authority shall arrange to deliver copies of its decision to the

parties concerned within such time as may be prescribed.

18. (1) The Appellate Authority shall, upon adjudication of a complaint, have the

power to issue directions requiring the public authority to take such steps as may be necessary

to render the services in compliance of the notification issued under section 4.

(2) It shall be the duty of the Appellate Authority to receive and inquire into a complaint

from any person—

(a) who has been unable to submit an appeal to the Designated Authority;

(b) who has been refused redress of grievance under this Regulation;

(d) in respect of any other matter relating to registering and redressing of a

complaint or appeal under this Regulation.

19. In any appeal proceedings, the burden of proof to establish the non-redressal of

complaint, shall be on the Grievance Redressal Officer who denied the request.

20. Where it appears to the Appellate Authority that the grievance complained of

is prima facie indicative of a corrupt act or practice in terms of the Prevention of

Corruption Act, 1988 on the part of the responsible officer of the public authority

complained against, then it shall record such evidence as may be found in support of

such conclusion and shall refer the same to the appropriate authority.

Powers of

Appellate

Authority.

5 of 1908.

Delivery of

copies of

decision.

Other powers

of Appellate

Authority.

5 of 1908.

Burden of

proof to be on

Grievance

Redressal

Officer.

Where

grievance

complained of

is a result of

corrupt

practices.

49 of 1988.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

CHAPTER VI

PENALTIES AND COMPENSATION

21. (1) The Appellate Authority or the Designated Authority may impose a penalty on

the Designated Officer responsible for rendering of service to the eligible person or Grievance

Redressal Officer for failing to discharge his duties without any sufficient and reasonable

cause.

(2) The penalty to be imposed on the Designated Officer or Grievance Redressal

Officer under sub-section (1) shall not be less than one thousand rupees but may extend to

ten thousand rupees, which shall be recovered from the salary of the officer against whom

penalty has been imposed:

Provided that the concerned Designated Officer or Grievance Redressal Officer, as the

case may be, shall be given a reasonable opportunity of being heard before any penalty is

imposed on him under this section.

(3) On imposition of the penalty under sub-section (1), the Appellate Authority or the

Designated Authority, as the case may be, may by order, direct that such portion of the

penalty imposed under sub-section (1) shall be awarded to the appellant as compensation,

as it may deem fit:

Provided that the amount of such compensation awarded shall not exceed the

amount of penalty imposed under this section.

CHAPTER VII

MISCELLANEOUS

22. (1) Every public authority shall ensure that every Grievance Redressal Officer

keeps a record of complaints made to it or appeal therein and the decisions on such complaints

and appeals under this Regulation.

(2) Every public authority shall publish, in such manner and within such time as may

be prescribed, a report mentioning therein—

(a) the number of appeals and complaints received;

(b) the number of appeals and complaints disposed of;

(d) such other particulars, as may be prescribed, for discharge of its functions

under this Regulation.

23. (1) The Administrator shall provide to the Appellate Authority with such officers

and employees as may be necessary for efficient performance of its functions under this

Regulation.

(2) The officers and employees so appointed under sub-section (1) shall discharge

their functions under the general superintendence of the Appellate Authority.

24. The officers and employees of the Appellate Authority shall be deemed to be

public servants within the meaning of section 21 of the Indian Penal Code.

25. No civil court shall have jurisdiction to settle, decide or deal with any question or

to determine any matter which is by or under this Regulation required to be settled, decided

or dealt with or to be determined by the Grievance Redressal Officer or the Designated

Authority or the Appellate Authority.

Penalty and

compensation.

Reporting

requirements.

Officers and

employees of

Appellate

Authority.

Officers and

employees of

Appellate

Authority to

be public

servants.

45 of 1860.

Bar of

Jurisdiction of

court.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

26. Every order made by the Appellate Authority may be enforced by it in the same

manner as if it were a decree or order made by a court in a suit pending therein and it shall be

lawful for the Appellate Authority to send, in the event of its inability to execute it, such

order to the court within the local limits of whose jurisdiction,—

(a) in the case of public authority not falling under clauses (b) and (c), the place

at which the main office of such public authority is situated; or

(b) in the case of an order against a public authority being a company, the

registered office of the company is situated; or

concerned voluntarily resides or carries on business or personally works for gain is

situated, and thereupon, the court to which the order is so sent, shall execute the order

as if it were a decree or order sent to it for execution.

27. No suit, prosecution or other legal proceedings shall lie against any person for—

(a) anything which is in good faith done or intended to be done, in pursuance of

this Regulation or any rule made thereunder; or

(b) delay in rendering of service or not being able to render service where such

delay or inability is on account of reasonable cause beyond the control of the person

responsible for delivery of the service.

28. The provisions of this Regulation shall be in addition to and not in derogation of

any other law for the time being in force.

29. (1) The Administrator may, by notification in the Official Gazette, make rules, not

inconsistent with this Regulation, for carrying out the purposes of this Regulation.

(2) In particular and without prejudice to the generality of the foregoing provisions,

such rules may provide for all or any of the following matters, namely:—

(i) the manner of receipt, enquiry, redressal of complaints and the level of officer

to be designated as Grievance Redressal Officer under sub-section (1) of section 6;

(ii) the manner of acknowledgement of complaints received, particulars of receiver

of complaint and time frame for redressal of complaint under section 7;

(iii) the time within which grievances shall be redressed by the Grievance

Redressal Officer under sub-section (1) and time within which report shall be made by

him to the Designated Authority of complaints which are not redressed under

sub-section (3), of section 8;

(iv) the other means of acknowledgement under sub-section (4), the time within

which an appeal may be disposed of under sub-section (5) and the time within which

copies of the decision shall be delivered under sub-section (6), of section 9;

(v) the time within which the Designated Authority shall deliver copies of the

decision to the parties concerned under sub-section (1) of section 11;

(vi) the number of members of the Union territory Appellate Authority under

sub-section (2) of section 12;

(vii) the salary and allowances payable to and the other terms and conditions of

service of a member of the Union territory Appellate Authority under sub-section (2)

of section 14;

(viii) the other matters for which the Union territory Appellate Authority shall

have power of civil court under clause (vi) of sub-section (1) of section 16;

Enforcement

of orders by

Appellate

Authority.

Protection of

action taken

in good faith.

Provisions to

be in addition

to existing

laws.

Power to

make rules.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

(ix) the time within which the Appellate Authority shall arrange to deliver copies

of its decision to the parties concerned under section 17;

(x) the manner and the time within which the public authority shall publish a

report and other particulars for discharge of functions of the public authority under

sub-section (2) of section 22;

(xi) any other matter which is or may be provided by rules under this Regulation.

(3) Every rule made under this section shall be laid, as soon as may be after it is made,

before each House of Parliament, while it is in session, for a total period of thirty days which

may be comprised in one session or in two or more successive sessions, and if, before the

expiry of the session immediately following the session or the successive sessions aforesaid,

both Houses agree in making any modification in the rule or both Houses agree that the rule

should not be made, the rule shall thereafter have effect only in such modified form or be of

no effect, as the case may be; so, however, that any such modification or annulment shall be

without prejudice to the validity of anything previously done under that rule.

30. If any difficulty arises in giving effect to the provisions of this Regulation, the

Administrator may, by order published in the Official Gazette, make such provisions not

inconsistent with the provisions of this Regulation as may appear to be necessary for

removing the difficulty:

Provided that no order shall be made under this section after expiry of two years from

the commencement of this Regulation.

————

DROUPADI MURMU,

President.

————

K. BISWAL,

Additional Secretary to the Govt. of India.

Power to

remove

difficulties.

THE LAKSHADWEEP GAZETTE EXTRAORDINARY

LGP.Kvt./J-1454/10/2022/50

GOVT. OF INDIA

LAKSHADWEEP ADMINISTRATION

GENERAL ADMINISTRATION & PROTOCOL

Kavaratti Island

Dated: 30-09-2022

NOTIFICATION

F.No.01/03/2021-Genl (2) 2041 : In exercise of powers conferred under Sub Section (2)

of Section 1 of The Lakshadweep (Right to Public Service) Regulation, 2022, the Administrator,

Union Territory of Lakshadweep, hereby appoints the date of publication in the Official Gazette of

Lakshadweep as the date on which The Lakshadweep (Right to Public Service) Regulation, 2022

shall come into force.

By order and in the name of

the Administrator of Lakshadweep

Sd/-

(Dr. Rakesh Minhas, IAS)

Secretary (General Administration & Protocol)