(१)

भााग चाार-अ-४५६–१

RNI No. MAHBIL /2009/31733

महाारााष्ट्र� शाासन रााजपत्र

असाधाारण भााग चाार-अ

वर्षष ११, अंक १२६(३)]

गुरुवार, ऑक्टोोबर ९, २०२५/आश्विĐिन १७, शकेे १९४७

[पृष्ठेे २७, किं�ंमत : रुपयेे १५.००

असाधाारण क्रमांं�क ४५६

प्रााधि�कृृत प्रकााशन

महाारााष्ट्र शाासनाने केंद्रीीय अधि�नि�यमांं�न्वयेे तयार केलेेलेे

(भााग एक, एक-अ आणि� एक-ल यांं�मध्येे प्रसि�

द्ध केलेेलेे नि�यम व आदेेश यांं�व्यति�रि�क्त) नि�यम व आदेेश.

HOME DEPARTMENT

Mantralaya, Madam Cama Marg, Hutatma Rajguru Chowk,

Mumbai 400 032, Dated 9th October 2025.

DRAFT NOTIFICATION

Motor Vehicles Act, 1988.

No. MVR-0821/C.R. 95/Tra-2.–The following draft of rules of the Maharashtra Motor Vehicle

Aggregator Rules, 2025, which the Government of Maharashtra proposes to make in exercise of

the powers conferred by sections 73, 74 and 93 of the Motor Vehicles Act, 1988 (59 of 1988), in its

application to the State of Maharashtra and of all other powers enabling it in this behalf, is hereby

published as required by section 212 of the said Act, for the information of all persons likely to be

affected thereby; and notice is hereby given that the said draft will be taken into consideration by

the Government of Maharashtra on or after 17/10/2025.

(2) Any objection or suggestion, which may be received by the Transport Commissioner,

Transport Commissioners Office, 5th Floor, Fountain Telecom Building No. 2, M. G. Road, Fort,

Mumbai 400 001, from any person with respect to the said draft on or before the aforesaid date, will

be considered by the Government.

महाारााष्ट्र शाासन रााजपत्र असाधाारण भााग चाार-अ, ऑक्टोोबर ९, २०२५/आश्विĐिन १७, शकेे १९४७

DRAFT RULES

CHAPTER – I

PRELIMINARY

1. Short title.– These rules may be called the Maharashtra Motor Vehicle Aggregator Rules,

2025.

2. Definitions.–

(1) In these rules, unless the context otherwise requires,–

(a) “Act” means the Motor Vehicle Act, 1988 (59 of 1988 );

(b) “aggregator” means the aggregator as defined in clause (1A) of section 2 of the

Motor Vehicles Act, 1988 ;

on behalf of the Aggregator, which shall be accessed either through a computer resource

or a communication device ;

(d) “Area of Operation” means the area for which Contract Permit, which can be one

or more cities within the State of Maharashtra, or entire State of Maharashtra has been

obtained by the Licensee from the Licensing authority ;

(e) “Carpooling Arrangement” means a journey undertaken using a motor car driven

by a driver-user for his private purpose, along with traveler-users, with departing point

and final destination being determined by the driver-user ;

(f) “Carpooling Intermediary” means any entity which owns, operates, or manages a

carpooling intermediary platform used for the purpose of connecting users for a Carpooling

Arrangement ;

(g) “Carpooling Intermediary Platform” means a digital or electronic interface, including

an app and a website, allowing users to connect for a Carpooling Arrangement ;

(h) “communication device” means communication device as defined in clause (ha) of

section 2 of the Information Technology Act, 2000 (21 of 2000) ;

(i) “Competent Authority” means the respective Regional Transport Authority or State

Transport Authority as the case may be duly authorized to issue licence under section 93

of the Motor Vehicle Act, 1988 ;

(j) “Comprehensive Insurance Policy with add-on Passenger Cover the Act” means an

insurance policy issued by an authorized insurer as defined in clause (a) of section 145 of

the Act, that provides overall protection to the motor car owner against damages to the

motor car as a result of theft, fire, vandalism, natural disasters, third party liability and

such other damages that may arise along with an add-on coverage of rupees five lakh to

insure against harm caused during an accident to any other persons in a motor car, not

including the driver-user ;

(k) “computer resource” means computer resource as defined in clause (k) of section 2

of the Information Technology Act, 2000 ;

(l) “convenience fees” means an additional fee chargeable to the rider over and above

the base fare, to account for the services rendered by the aggregator ;

(m) “Convenience fee model” means a pricing mechanism whereby convenience fee is

imposed upon the rider in excess of the base fare. The imposition of such a fee is subject to

the following conditions,–

(i) The Convenience Fee chargeable to the rider shall not exceed five per cent of

the base fare for the trip. Concurrently, an equivalent fee not exceeding five per cent

of the base fare shall be deducted from the amount due to the rider :

Provided that, the convenience fee may be revised from time to time by the State

Transport Authority.

(ii) In no event shall the aggregate of all convenience fees, whether collected from

the rider or deducted from the amount due to the rider, exceed ten per cent. of the base

fare for the trip, subject to any revision as may be carried out by the State Transport

Authority.

Explanation.- For instance, if the base fare for a trip is rupees hundred, the total

amount to be collected from the rider shall be rupees one hundred and five out of this

total amount, rupees five shall be retained by the aggregator as the convenience fee.

Simultaneously, out of the base fare due to the driver, herein rupees hundred, an

amount of rupees ninety five shall be credited to the driver’s account, and rupees five

shall be credited to the aggregator’s account.

(n) “Cost of Ride in a Carpooling” means the total cost for a specific journey in a

carpooling arrangement and shall include the following components,–

(i) Fuel Cost:- the expense incurred for fuel used during the journey ;

(ii) Toll Fees:- any toll charges paid during the journey ;

(iii) Amortization of the Motor Car:- the proportionate share of the vehicle’s

depreciation for the duration of the journey.

(iv) Insurance Premiums:- the relevant portion of the premiums for third-party

and comprehensive insurance policies, including passenger add-on coverage.

Explanation.- For the purpose of this definition, the cost of ride shall not, in any

case exceed the base fare fixed by Regional Transport Authority (RTA) for a comparable

cab for a comparable journey.

(o) “Driver-User” means a user who uses a Carpooling Intermediary for listing of

journeys to be undertaken by him ;

(p) “Fare” means the total amount chargeable by the aggregator to the rider upon

completion of ride booked through the aggregator’s app, and the fare shall not include toll

charges, parking charges and Goods and Services Tax, wherever applicable ;

(q) “Fees” mean the charges in respect of a license as prescribed under rule 24 of these

rules ;

(r) “Form” means the form appended to these rules ;

(s) “Grievance Officer” means a person appointed by the aggregator for the purposes

of redressal of grievance of passenger or driver ;

भााग चाार-अ-४५६–१अ

(t) “Induction Training Programme” means prescribed under sub-rule (2) of rule 6 ;

(u) “Intercity Rides” means any journey undertaken by a motor vehicle for hire,

facilitated by an aggregator, for transportation of passengers between two District,

Municipal areas or Metropolitan region within the State. where the total distance of such

a journey exceeds one hundred kilometres ;

(v) “Intracity Rides” means any journey undertaken by a motor vehicle for hire,

facilitated by an aggregator, for transportation of passengers within the areas of a single

municipal jurisdiction or metropolitan region within the State. Such journeys shall occur

entirely within the limits of the respective district, city, or town and shall not exceed a total

distance of hundred kilometres ;

(w) “journey” means a trip whether undertaken or proposed on a specified date and

time from the place of departure to the destination and may include the type of class of the

motor vehicle used to undertake the travel plan ;

(x) “licence” means the licence issued to an Aggregator by the competent authority ;

(y) “licensee” means an Aggregator who holds License issued by the State Government;

(z) “list or listing” means the publication of a prospective Journey on the Carpooling

Intermediary Platform by a driver-user who intends to undertake such a journey in a motor

car driven by him ;

(aa) “motor car” means the motor car as defined in clause (26) of section 2 of the Act;

(bb) “Off-Boarding” means the removal of an integrated vehicle, driver, or both from

the Aggregator ;

(cc) “On-Boarding” means the integration of a vehicle, along with the driver and where

the driver and owner are different also the owner with the Aggregator and for the purposes

operating such vehicle through the Aggregator ;

(dd) “Rating” means an assessment of the quality of a trip availed by a rider, on the

successful completion of such trip ;

(ee) “Refresher Training Programme” means a training session conducted every five

years for drivers integrated with the aggregator through a driving training institute

recognized by the State Government, for a period of at least minimum two days for

cumulated not less than ten hours, which may be delivered physically or virtually. The

session shall include but shall not be limited to, the course prescribed under the Induction

Training Programme ;

(ff) “Remedial Training Programme” means a training courses conducted by Institute of

Driving Training Research (IDTR), Regional Driving Training Centre (RDTC), and Advance

Driving Training Centre (ADTC) or any other institute recognized by the State Government

and accredited in Form 11(A) by the competent authority, shall be compulsorily undertaken

by drivers whose average rating for any half financial year is below two stars on a scale of

five stars, or equivalent thereof in any other rating scale ;

(gg) “Rider” means a person who books a journey through the aggregator app for

availing the transportation provided by the aggregator through a vehicle integrated with

the aggregator.

Explanation : For the purpose of this clause the expression “rider” shall also include a

person refers to an individual who has booked the ride and extends to any other individual

on whose behalf the ride is booked ;

(hh) “Security Deposit” means the amount payable by an aggregator applying for a

license for continued operation and services in compliance with the conditions laid down

by the Regional Transport or the Competent Authority and shall be furnish in the form of

bank guarantee, unless provided otherwise ;

(ii) “Service Fee” means a platform fee or a convenience fee charged by the Carpooling

Intermediary to the Users for facilitating a Car pooling Arrangement through the Carpooling

Intermediary ;

(jj) “Service Provider Contract” means the contract executed between the aggregator

and the vehicle owner or the driver and owner if the driver is not the owner and which

specifies the contractual rights and obligations of all parties ;

(kk) “State” means the State of Maharashtra ;

(ll) “Surge Model” means a dynamic pricing mechanism which permits the escalation

or de-escalation of base fare approved by Authority in accordance with real-time supply

and demand, subject to the conditions namely :–

(a) The fare under this model may be reduced to a level not less than Twenty

Five per cent., below the base fare as prescribed by the respective Regional Transport

Authority (RTA) or as provided under these rules and may increase to a level not

exceeding 1.5 times the base fare.

(b) Activation of increase pricing shall be permissible solely during intervals of

increased demand and shall be conspicuously displayed within the application.

(mm) “Surge or Dynamic Pricing” means the output of the fare algorithm of the fare

of the aggregator, where by the fare of a journey is raised when demand for trips exceeds

supply of vehicles;

(nn) “Terms and Conditions” means a document or set of documents specifying the

service conditions of the Carpooling Intermediary, including, but not restricted to such

matters relating to privacy policy, grievance redressal mechanism, protocols for use and

storage of customer data, codes of conduct for users and cancellation policy ;

(oo) “traveller-user” means a user who chooses a Listing as a traveller upon considering

the respective Listings made by driver-users and enters into a Car pooling Arrangement

directly with the driver-user through the Carpooling Intermediary Platform;

(pp) “User” means a person who registers on the Carpooling Intermediary Platform for

the purpose of undertaking Carpooling Arrangements and who may take the role of either

a driver-user or a traveler-user depending on the Carpooling Arrangement.

(2) Words and expressions used in these Rules and not defined herein shall have the same

meanings as are respectively assigned to them in the Act and the rules made thereunder.

CHAPTER – II

GENERAL

3. Applicability.- (1) These rules shall be applicable to any aggregator operating within a State

of Maharashtra, holding a valid permit and the driver engaged on-board passenger transport vehicles

in the area of operation permitted by the vehicle permit. The transport vehicles integrated by the

aggregator shall include all passenger transport motor vehicles registered under the Act including

e-rickshaw :

Provided that, the aggregator, permit holder of the vehicle and the driver shall ensure

compliance with all applicable permit conditions in respect of motor cabs, all India tourist cabs,

luxury cabs, contract carriage buses, camper vans and other similar public service vehicles

except motor cycles:

Provided further that, aggregation of motor cycles, Maharashtra Bike-Taxi Rules, 2025

shall apply and aggregator shall be required to obtain separate licence for Bike-Taxi Services.

(2) These Rules shall not be applicable to the entities engaged in the sale of tickets for travel

by public service vehicles.

(3) These rules shall not be applicable to entities limiting themselves solely to the provision of

an interoperable network to aggregators licensed by the Competent Authority and do not directly

undertake on-boarding of drivers, motor vehicles or both.

4. Application for grant or renewal of License and matters connected therewith.- (1) No applicant

shall integrate any driver or represent himself, or operate as an aggregator unless he holds a valid

license issued by the Competent Authority.

(2) Any person eligible under the criteria mentioned in rule 7 may apply for the grant of a licence

in Form I for a surge-pricing base model or for a convenience fee model or private car pooling as the

case may be, accompanied by proof of payment of the prescribed fee and security deposit as provided

in rules 5 and 6 to the State Transport Authority or respective Regional Transport Authority of the

area or areas in which the applicant intends to operate :

Provided that, in case the applicant intends to operate the jurisdiction of more than one Regional

Transport Authority, then the applicant may, at his option, apply to the State Transport Authority

for a single licence for the entire area in which he intends to operate.

(3) An application made under sub-rule (2) shall be decided by the Competent Authority within

a period of ninety days from the date of such application in Form I.

(4) On being satisfied that the applicant has complied with all the conditions specified for grant

or renewal of a license under these rules, the Competent Authority shall direct the applicant to pay

the prescribed licence fee and security deposit within a period of thirty days.

(5) On payment of licence fee and security deposit, the Competent Authority shall grant a license

to the applicant in Form III, within the period of thirty days from the date of payment.

(6) The list of licenses issued by the Competent Authority under these rules shall be uploaded and

updated by the Competent Authority on the Transport Department Portal of the State Government.

(7) A License granted shall be valid for a period of five years from the date of its issuance, and

may thereafter renewed by the Competent Authority on an application for renewal made by the

aggregator. The intimation of payment of fees for renewal of license shall be made not less than

sixty days before the date of its expiry in Form II, subject to compliance with these rules and any

suspensions against such aggregator.

(8) A licence granted shall be automatically renewed for further period of five years each, upon

the payment of prescribed fees unless it is expressly suspended or denied for reasons to be recorded

in writing.

(9) A License issued under these rules may be transferred on a joint application being made by

the transferor and transferee subject to compliance with these rules.

(10) Where the license is lost or destroyed, an application for issue of a duplicate shall be made

in Form IV along with the prescribed fee. A duplicate license so issued shall be marked “Duplicate”

in red ink.

5. License Fees for Aggregator .–

Sr. No.

Particulars

Amount in Rupees

License issued by STA

License issued by RTA

(Per district)

Grant of license

10,00,000

2,00,000

Renewal of license

25,000

5,000

Issue of duplicate license

25,000

5,000

For noting change of

address of the Licensee

25,000

5,000

For making appeal in

STAT

5,000

6. Security Deposit for Aggregator.–

Sr. No.

Particulars

Amount in Rupees

Up to 100 buses or 1000 other motor vehicles

10,00,000

Upto 1000 buses or 10000 other motor vehicles

25,00,000

More than 1000 buses or 10000 other motor vehicles

50,00,000

7. Eligibility of an Aggregator for obtaining a Licence.- (1) An applicant shall be eligible to

obtain a licence as an aggregator if such applicant is,-

(a) a company registered under the Companies Act, 2013 (18 of 2013) ; or

(b) a limited liability partnership registered under the Limited Liability Partnership Act,

2008 (6 of 2009); or

and registered under the Co-operative Societies Act, 1912 (2 of 1912).

(2) The applicant shall comply with all applicable laws for the time being in force, including but

not limited to,–

(a) the provisions of the Act and the rules and regulations made thereunder;

(b) the Digital Personal Data Protection Act, 2023 (22 of 2023) ;

(d) the Information Technology Act, 2000 (21 of 2000), together with the rules, regulations

and guidelines made thereunder.

(3) The applicant shall have an office in Maharashtra State.

(4) The applicant shall not have been convicted of any offence under the Bharatiya Nyaya Sanhita,

2023(45 of 2023), or the Information Technology Act, 2000 (21 of 2000), at the time of making the

application.

8. Conditions for grant of License for Aggregator.- An aggregator submitting an application for

obtaining a licence shall ensure compliance with the following condition, namely,–

(a) The aggregator shall conduct or cause to be conducted an Induction Training Programme

as prescribed under rule 9 before on-boarding a driver and also for those drivers on-boarded

prior to issuance of these rules.

(b) The aggregator shall furnish a written intimation of the commencement of services to

the Competent Authority and same shall be updated within a period of six months from the

date of grant of licence, failing which the licence may be cancelled by the Competent Authority.

the Competent Authority, and such intimation shall be uploaded on the designated portal by

the Competent Authority.

(d) The guidelines, if any, issued by the Central Government or the Government of

Maharashtra, in respect of health or public safety shall be followed by the aggregator and the

on-boarded drivers.

(e) The aggregator shall provide an option in its app for passengers to get the travel upto

rupees five lakh. The charges towards premium of travel insurance shall displayed transparently

and separately charged to the passengers.

(f) The aggregator shall not prohibit or restrict the on-boarded drivers from operating with

multiple aggregators.

(g) The aggregator shall develop a mechanism in the App enabling for both, the driver and

the passenger, to rate of overall the quality and experience of a journey.

(h) The aggregator shall permit a motor vehicle holding a valid contract carriage permit

and willing to get on-boarded, to be on-boarded to be integrated with the aggregator, subject to

compliance with the relevant clauses of these rules.

(i) The aggregator shall not be eligible for grant of licence if its license has been cancelled

within the preceding one year.

(j) The Aggregator shall appoint a Grievance Officer who shall be responsible for resolving all

the grievances received. The details of the grievances resolved shall be furnish to the Competent

Authority through an online process. The details of the Grievance Officer i.e. the name, e-mail

address, and telephone number shall be made available by the aggregator on its App and website.

9. Induction Training Programme.- (1) The Induction Training Programme shall be

mandatory training course, of five days duration comprising total of thirty hours for the drivers

comprising a combination of in-person and virtual training sessions. The broad details of the course

of such program shall be made available online by the aggregator. The course shall provide training

to the drivers :

(i) to use the Mobile Application of the aggregator ;

(ii) the relevant provisions of the related Acts and rules ;

(iii) Motor Vehicles(Driving) Regulations 2017;

(iv) first responder training for at least six hours to enable respond to emergencies and to

provide assistance in case of road accidents ;

(v) on careful driving, traffic rules, motor vehicle maintenance, fuel-efficient driving, conduct

and behaviour ;

(vi) on familiarization with the routes ;

(vii) on the terms and conditions of the agreement executed between the driver and the

aggregator ;

(viii) special training on gender sensitivity and Divyangjan sensitivity and mobility needs ;

(ix) such other training as the State Government may specify.

(2) The aggregator shall upload details of the induction training structure on the designated

portal.

(3) The Aggregator shall be to ensure that all drivers integrated with the Aggregator prior to

the notified date under sub-rule (b) of rule 8 undergo the Induction Training Programme as specified

above :

Provided that, the aggregator shall submit their plan of induction training program for

the existing drivers in such a way that all existing drivers are trained within a period of one

year from the date of issuance of order by the Transport Commissioner from institutes such as

IDTR, RDTC, and ADTC for which accreditation is granted in Form 11A as per rule 31B of the

Central Motor Vehicles Rules, 1989 by the Competent Authority.

(4) The Aggregator shall commence its business operations within six months from the date of

grant of the license, failing which the license shall be deemed to have been cancelled and the licence

fee will not be refunded to the applicant. However, the full amount of the security deposit will be

refunded to the applicant.

(5) The aggregator shall comply with all guidelines issued by the Ministry of Health, the World

Health Organization, or any other relevant authority or organization concerning public health and

safety must be complied with. Additionally, these guidelines are also applicable to ride-pooling

services in public service vehicles.

10. Compliances with regard to drivers.– (1) For the purposes of on-boarding drivers, the

aggregator shall ensure that the following conditions are complied with, namely :–

(i) The Driver holds a valid proof of identity being an Election Identity Card (EIC card)

or Aadhaar card or PAN card.

(ii) The driver holds a valid driving licence for the concerned vehicle type or class within

which the respective vehicle falls throughout the period of on boarding.

(iii) The driver has a valid KYC compliant bank account in his name.

(iv) The driver has not been convicted within the past three years, for any of the following

offence, namely :–

(a) the offence of driving under the influence of drugs or alcohol; and

(b) any cognizable offence under the Bharatiya Nagarik Suraksha Sanhita, 2023 (46 of

2023) and the Bharatiya Nyaya Sanhita, 2023(45 of 2023), including fraud, sexual offences,

use of a motor vehicle to commit a cognizable offence, a crime involving property damage

or theft, acts of violence, acts of terror or acts constituting nuisance or danger to public.

(v) That the driver undergoes a medical examination for fitness, including an eye check-up,

by a hospital or medical institution identified by the aggregator or the aggregator shall ensure

that the driver submits medical certificate in Form I-A of the Central Motor Vehicles Rules,

1989 not older than six months at the time of on-boarding.

(vi) That the driver undergoes a psychological analysis conducted by the aggregator to

determine whether they are fit to be on-boarded.

(vii) That the character and antecedents of the driver are verified by the Police at least

seven days prior to on-boarding and that the aggregator shall maintain a written record of such

verification. To facilitate this verification process, specific procedures and requirements for police

verification may be notified by the Director General of Police, Maharashtra, from time to time.

(viii) That a valid contract is executed between the aggregator and the driver in English

and in the language understood by the driver, including in the language of Marathi, specifying

the terms and conditions applicable for on-boarding and operating vehicles. The standard terms

and conditions shall be made available online by the aggregator on its website :

भााग चाार-अ-४५६–२

Provided that the compliance with above conditions mandatory for the entire duration

of on boarding and such compliance shall remain co-terminus with the licence granted by

the aggregator.

(2) For the welfare of drivers, the aggregator shall ensure compliance with the following

conditions, namely :–

(i) Conducting Refresher Training Programme as prescribed in clause (ee) of rule 2 at the

time of renewal of driver’s license. Record of such training sessions shall be documented and

preserved for at least one year. The Aggregator shall collaborate and partner with any specialized

institution, as provide under sub-rule (3) of rule 9 for conduct of such training.

(ii) Implementing a mechanism in the App for rating of Driver by rider with respect to a ride

availed on the App, indicative of the Rider’s experience of the ride and driver’s etiquette. The

same shall be applicable to the Driver’s rating for a rider. Drivers maintain an average rating

of two stars or below out of five, or an equivalent threshold on any other rating scale during any

financial half-year, shall be mandatorily required to undergo a Remedial Training Programme.

Until the successful completion such programme, such drivers shall be temporarily off-boarded.

Furthermore, such drivers shall be red-flagged in the system, serving as a cautionary notice to

other aggregators about the driver’s conduct and performance.

(iii) In the event a complaint is registered against the driver by a passenger for violation

of provisions of the Act, rules or guidelines, the aggregator shall conduct, an inquiry within a

period of three days from the date of the receipt of such complaint is made and no action shall

be taken against the driver until completion of such inquiry. The aggregator shall communicate

the outcome to the passenger upon its completion.

(iv) The aggregator shall ensuring that the driver shall not be logged in for an aggregate of

twelve hours on a calendar day. A mandatory break of ten hours for the driver shall be imposed

subsequent to any login extending twelve hours.

(v) The aggregator shall maintain and examine a digital record of the following documents

pertaining to the on-boarded drivers, duly authenticated from SARATHI portal and such other

documents as the aggregator may deem fit, including pertaining to the drivers of vehicles

(pursuant to due verification with the originals), regularly on the portal of SARATHI :

(a) a photograph of the driver;

(b) physical copy of the driving licence;

Motor Vehicle Rules, 1989 and rule 5 of Maharashtra Motor Vehicle Rules, 1989;

(d) RBI compliant KYC bank account details;

(e) self-attested copies of EIC card or Aadhaar card or PAN card;

(f) name and addresses with contact information to emergency contacts;

(g) enabling the drivers to operate with multiple aggregators:

Provided that, each aggregator shall comply with the requirements and driver

training programmes relevant to each aggregator.

(vi) The aggregator shall ensure that, upon termination or expiry of the Service Provider

Contract with a driver, all equipment, brand stickers belonging, identity card or authorization

issued to the driver by the aggregator is withdrawn.

(vii) The aggregator shall monitor from time to time that the driver adheres to the conditions

in rule 20 and rule 21 of the Maharashtra Motor Vehicle Rules, 1989 and take corrective action

accordingly.

11. On-boarding and Off-boarding of driver and vehicle.-(1) Notwithstanding anything

contained in clause (ii) of sub-rule (2) of rule 10, where a driver-related complaint is reported by a

rider to the Transport Authority or Licensing Authority, the Transport Authority or the Licensing

Authority not below the rank of Assistant Regional Transport Officer may direct the aggregator to

off-board the driver from the app or may directly off-board the driver from the app. The driver so off-

boarded may contest the decision of licencing authority to the Regional Transport Officer (RTO). The

RTO shall take the decision within ten days. Aggregator shall provide necessary login credentials or

access, as may be required to the Transport Authority or the Licensing Authority, for the purposes

of implementation of such order.

(2) Notwithstanding anything contain in these Rules, where a vehicle-related complaint is

reported by a rider to the Transport Authority or Licensing Authority, the Transport Authority or the

licensing authority not below the rank of Assistant Regional Transport Officer may direct aggregator

to off-board the vehicle from the app or may directly off-board the vehicle from the app. The permit

holder of the vehicle so off-boarded may contest the decision of licencing authority to the Regional

Transport Officer (RTO). The RTO shall take the decision within 10 days. Aggregator shall provide

necessary login credentials or access to the Licencing Authority or Transport Authority to enable

Off-boarding and On-boarding the vehicle from the app.

12. Permit.- The aggregator shall ensure that all the motor vehicles attached with on boarded

drivers have an appropriate permit whenever applicable in accordance with the provisions of the Act.

13. Compliances with regard to vehicles.- (1) The following compliances with regard to a vehicle

shall be ensured by an Aggregator as a pre-requisite for the purposes of integration with aggregator

namely :–

(a) Valid registration of the vehicle;

(b) Valid permit, as may be applicable;

(d) Display the registration mark as in accordance with te provisions of in the Central

Motor Vehicles Rules, 1989;

(e) Valid third-party or comprehensive insurance;

(f) Valid pollution-under-control certificate required under the Central Motor Vehicles

Rules, 1989;

(g) Compliance with emission norms, namely;–

(i) BS IV or above for motor cabs;

(ii) BS III or above for other vehicles;

(iii) Age restriction as prescribed in the permit shall be applicable and in any case, the

vehicle age shall not exceed fifteen years from the date of registration;

(h) Compliance with city-specific fuel norms;

(i) Updated payment of applicable taxes and other dues;

(j) Clearance of pending e-challans applicable to the vehicle prior to integration of such

vehicle and regular clearance of e-challans intervals not exceeding two months thereafter;

भााग चाार-अ-४५६–२अ

(k) Fitment of Vehicle Location Tracking Device or System, compliant with AIS-140, along-

with a panic button, as mandated under rule 125H of the Central Motor Vehicles Rules, 1989 and

connected to the control room of the aggregator ensuing an electronic feed from vehicle location

tracking device system available at integrated command and control centre established by the

Government of Maharashtra ;

(l) Every motor vehicle, other than a motorcycle, shall be equipped with a fire extinguisher

of suitable capacity placed inside the vehicle ;

(m) Every motor vehicle, other than a three-wheeler, motorcycle or bus, shall have the child

lock mechanism disabled, in accordance with the applicable law;

(n) Every motor vehicle, other than a three-wheeler, motorcycle or bus, shall be provided with

an enabled manual override for the central locking system, in accordance with the applicable law;

(o) A copy of the driver’s licence and the motor vehicle permit, if applicable, shall be displayed

inside every motor vehicle, other than a motorcycle, in such manner that the said documents

are affixed on the back side of the front seat adjacent to the driver and are clearly visible to the

passengers ;

(p) Every motor vehicle shall be provided with a first-aid kit placed inside the vehicle;

(q) No motor vehicle shall be on-boarded by an Aggregator unless,-(i) in the case of auto

rickshaws and motor cabs holding a valid permit, the age of the vehicle does not exceed nine

years from the date of its registratio n; and

(ii) in the case of rider buses holding a valid permit, the age of the vehicle does not exceed

eight years from the date of its registration.

(r) Every Aggregator shall verify and maintain the following documents and records of all

motor vehicles on-boarded by it, and shall authenticate such data on a real-time basis on the

VAHAN portal, namely :–

(i) Certificate of Registration ;

(ii) Certificate of Fitness ;

(iii) Permit of the vehicle ;

(iv) Chassis number and engine number ;

(v) Commercial insurance policy covering third party risks as prescribed under the Act ;

(vi) Pollution Under Control Certificate ;

(vii) Details of pending e-challans prior to on-boarding and proof of their clearance

before on-boarding :

(viii) Proof of payment of valid motor vehicle tax, environment tax and road safety

cess, as applicable.

(2) Every motor vehicle utilized for ride-hailing services may be equipped with a suitable luggage

carrier for the convenience of riders, and the availability of such luggage carrier shall be clearly

displayed on the ride-booking application at the time of booking.

(3) Every Aggregator shall provide, through its application, the facility for the rider to select

an air-conditioned or non-air-conditioned ride, and where a rider books an air-conditioned ride, it

shall be the duty of the Aggregator to ensure that the cab driver provides air-conditioned service to

the passenger.

14. Compliances with regard to the Aggregator’s App and Website.- (1) Every Aggregator shall

develop and maintain a website disclosing details of its ownership, registered address, fare structure,

contact information for customer services, e-mail address, services offered by it and other relevant

details.

(2) The mobile application of the Aggregator shall be developed and maintained in compliance

with all applicable laws for the time being in force.

(3) The App shall be accessible in Marathi, Hindi and English as the primary languages for both

riders and drivers; and be designed in such a manner that the destination of the rider shall not be

disclosed to the driver until the ride has been accepted.

(4) The vulnerabilities and cyber security of the App shall be certified by a cyber security firm

duly recognised and empanelled by the Indian Computer Emergency Response Team (CERT-In).

(5) The App shall generate and store data relating to journeys, passengers, fares and such other

particulars as may be necessary, in accordance with applicable laws, including the provisions of the

Digital Personal Data Protection Act, 2023.

(6) The Aggregator shall disclose, on its website and in the App upto date particulars relating to-

(a) the share of the fare payable to the driver ;

(b) incentives, if any, provided to the driver ;

(d) such other information as may be notified by the Government of Maharashtra.

(7) The App shall include a feature enabling passengers to share their live location and journey

status until completion of the ride, whereupon such feature shall automatically be disabled.

(8) The App shall include special features to ensure accessibility for Divyangjans.

(9) The App shall display a clear and high-resolution picture of the driver on-boarded on the

App of the aggregator.

(10) Every Aggregator shall formulate and implement a policy of zero tolerance towards

the use of drugs or alcohol by on-boarded drivers while on duty, and shall—

(a) publish such policy and the procedure for lodging complaints in this regard on its

website and App;

(b) immediately off-board any driver against whom a complaint of violation of the said

policy is received, pending inquiry ; and

investigation by the Aggregator.

15. Ride Pooling.- (1) An Aggregator may provide ride pooling facilities to riders, subject to

the following conditions, namely :—

(a) every rider availing such facility shall have completed the prescribed KYC procedure ;

(b) such riders shall be travelling along similar routes with varying stoppages; and

the App of the Aggregator.

(2) Every female rider availing ride pooling shall be provided with the option to pool exclusively

with other female riders, in order to ensure safety and comfort.

(3) The ride pooling facility shall operate only within a predefined radius of detour from the

original route, as may be determined by the Aggregator :

Provided that, such detour limit shall be clearly communicated to, and consented by, the

riders concerned, particularly the first rider specifying the destination.

16. Regulation of fares.- (1) The standard fare for motor cabs, auto rickshaws and passenger

buses, as determined by the Regional Transport Authority (RTA), shall be deemed to be the base

fare for customers availing aggregator services.

(2) The base fare chargeable shall be for a minimum distance of three kilometers, in order to

compensate for dead mileage, including the distance travelled without a passenger and the distance

and fuel consumed in picking up the passenger.

(3) (a) An Aggregator intending to implement surge pricing, as specified in Form I, may vary

the fare within a range of twenty-five per cent below to one and a half times above the base fare

specified in sub-rule (1).

(b) Where an Aggregator operates under a convenience fee model, as specified in Form 1

and as defined in clause (m) of rule 2, the rider shall pay a convenience fee, and the Aggregator

shall reimburse not less than ninety-five per cent. of the base fair to the driver :

Provided that the total fare, exclusive of convenience fee, tolls, parking charges and

goods and services tax (GST), shall not exceed the base fare fixed by the respective Regional

Transport Authority(RTA);

Provided further that the fare receipt shall itemize government levies, tolls, parking

fees, trip particulars including origin, destination, distance, date and time, base fare, surge

pricing factor, and the final amount payable to the driver or permit holder.

(4) Under the surge pricing model, the driver shall receive not less than eighty per cent of the

total fare, calculated on the basis of the distance travelled. The share of the Aggregator, excluding

tolls, parking charges and goods and services tax (GST), shall be clearly specified in the fare receipt

along with all other mandatory particulars.

(5) The State Government may, by notification, levy an additional charge not exceeding two per

cent. of the base fare towards the welfare fund for drivers, as and when such fund is constituted, for

the provision of amenities and programmes relating to Aggregator-operated vehicles, which contribute

to the reduction of traffic congestion and pollution :

Provided that such amenities and programmes may include, but shall not be limited to,

state-sponsored driver welfare schemes, road safety awareness programmes, pollution control

initiatives, allotment of parking spaces in proportion in large parking areas for vehicles integrated

with Aggregators, provision of electric charging infrastructure, and other related matters.

(6) Where the Regional Transport Authority (RTA) has not fixed the fare for city metered

taxis or auto rickshaws, the same shall be fixed by the respective RTA within one month from the

commencement of these rules :

Provided that, for fixation of fares of different types of taxi cabs, including luxury cabs and

All India Tourist Permit cabs, the respective RTA shall fix fares separately based on engine

capacity, in three tiers, namely :—

(i) vehicles having engine capacity up to 1250 cc shall be charged at the base fare of

city metered taxis ;

(ii) vehicles having engine capacity exceeding 1250 cc but not exceeding 2000 cc shall

be charged at 1.15 times the base fare;

(iii) vehicles having engine capacity exceeding 2000 cc but not exceeding 2800 cc shall

be charged at 1.30 times the base fare.

Provided further that, in the case of high-premium vehicles costing above rupees thirty

lakhs, the fare shall be mutually determined between the Aggregator and the customer,

irrespective of engine capacity.

Provided also that, in the case of electric vehicles, the fare shall be fixed on the basis

of the cost of the vehicle as follows :—

(i) vehicles costing less than rupees ten lakhs shall be charged at the base fare

applicable to city taxis with engine capacity up to 1250 cc;

(ii) vehicles costing above rupees ten lakhs and less than rupees twenty lakhs

shall be charged at 1.15 times the base fare;

(iii) vehicles costing between above rupees twenty lakhs and less than rupees

thirty lakhs shall be charged at 1.30 times the base fare;

(iv) vehicles costing above rupees thirty lakhs shall be charged at a fare mutually

determined between the Aggregator and the customer.

Explanation.—For the purposes of this rule, the expression “cost of the vehicle”

shall have the meaning assigned to it under the Maharashtra Motor Vehicle Tax Act

(LXV of 1958), as applicable in the State of Maharashtra, and the cost specified on the

VAHAN 4.0 portal shall be the basis for all relevant considerations.

(7) No Aggregator shall compulsorily mandate any other service, including insurance, with a

ride. Any such service shall be optional and shall be separately and transparently charged.

17. Cancellation of Rides.- (a) Where a driver cancels a booking subsequent to accepting a ride

on the App, a penalty equivalent to ten per cent. of the total fare, not exceeding rupees one hundred,

shall be imposed, and the said amount shall be credited to the user account of the rider on the App.

(b) Where a ride is cancelled by a rider on account of non-reporting of the vehicle within ten

minutes after the expected reporting time of the vehicle, or where the driver has not reported within

ten minutes from the expected scheduled time of arrival, such cancellation shall be deemed to be a

cancellation of the ride by the driver. In such case, a penalty of rupees one hundred shall be levied on

the driver, and the said amount shall be credited instantly to the user account of the rider on the App :

Provided that, where such dispute is resolved mutually, the complaint shall be deemed to

be resolved and no further action shall be required.

Provided further that, this condition shall be prominently displayed by the Aggregator on

its website and on the App for the benefit of users.

reason, a penalty equivalent to five per cent. of the total fare, not exceeding rupees one hundred,

shall be imposed, and the said amount shall be credited to the user account of the driver on the App :

Provided that, where such dispute is resolved mutually, the complaint shall be deemed to

be resolved and no further action shall be required.

Provided further that, this condition shall be prominently displayed by the Aggregator on

its website and on the App for the benefit of users.

(d) In the event of a breakdown of a motor vehicle during the course of a ride, the Aggregator

shall arrange for an alternative vehicle, within—

(i) thirty minutes, where the ride originates or terminates within municipal corporation

or council limits; or

(ii) sixty minutes, where the ride is an intercity journey exceeding one hundred kilometers,

from the time such breakdown is reported either by the rider or the driver, and the fare chargeable

for such alternative arrangement shall be the same as agreed upon at the time of the original

booking :

Provided that, failure to comply with this sub-rule shall attract a penalty in accordance

with Rule 20.

(e) The aggregator shall incorporate appropriate functionalities in its App to prevent cancellation

of rides by drivers for trips to airports, railway stations and hospitals. Where a driver cancels, or is

deemed to have cancelled, a ride to any of the aforesaid locations, a penalty equivalent to five times

the penalty specified in clauses (a) and (b) of this rule shall be imposed.

18. Sustainable Fleet Management by aggregators.- Every aggregator shall progressively

increase, on a yearly basis, the percentage of electric vehicles and vehicles operating on alternative

fuels in its fleet, in such manner as may be specified by the Government. The directives issued by

the Government in this regard shall be binding and mandatory upon every Aggregator.

19. Inclusion of Divyangjan Fleet.- Every aggregator shall include in its fleet such number of

motor vehicles adapted for use by persons with disabilities, at such time and in such proportion as

the State Government may, by order, direct.

20. Conversion to Electric Mobility.- Every Aggregator shall mandatorily comply with the

targets prescribed for inclusion of electric vehicles in its fleet. Such targets shall be fixed either

by the appropriate Government organisation responsible for regulating air quality or by the State

Government, as the case may be.

21. Suspension of aggregator Licence.- (1) The Licence granted to an Aggregator may be

suspended, by an order in writing (hereinafter referred to as “Suspension Order”), issued by the

Competent Authority, either suo motu or upon receipt of a complaint against the Aggregator, after

conducting an inquiry.

(2) The period of suspension may extend up to three months.

(3) No Suspension Order shall be passed unless the Aggregator has been afforded an opportunity

of being heard within ten days from the date of receipt of such complaint or initiation of action.

(4) Without prejudice to the generality of the foregoing provisions, the following shall constitute

grounds for suspension of a Licence, namely :–

(i) failure of the Aggregator to ensure the safety of passengers and/or drivers, including

as revealed through reasoned analysis of quarterly rating parameters determined by the State

Government;

(ii) frequent instances of irregularities in fares charged to passengers, unjustified imposition

of dynamic pricing, non-compliance with guidelines for proportionate division of fare between

drivers and the Aggregator, or imposition of unsubstantiated charges on drivers;

(iii) failure of the Aggregator to comply with obligations contained in the contract with

drivers ;

(iv) failure of the Aggregator to comply with these rules ;

(v) jeopardising the safety of passengers or the well-being of drivers ;

(vi) violation of safety standards by the Aggregator resulting in road accidents ;

(vii) Commission of financial irregularities of a serious nature, as revealed through audit

of accounts of the Aggregator ; or

(viii) any other ground as the Competent Authority may consider fit and appropriate :

Provided that, where the Competent Authority is of the opinion that suspension of the

Licence may not be expedient or feasible, it may, instead of suspension, impose upon the

Aggregator a monetary penalty not exceeding rupees one crore but not less than rupees

one lakh, having regard to the quantum and severity of the infraction.

(5) Upon suspension of the Licence, the Aggregator shall immediately cease all operations under

the Licence until such suspension is revoked or the period of suspension has expired.

(i) Before the expiry of the period of suspension, the Aggregator shall submit to the

Competent Authority, an undertaking in writing, affirming that the grounds for suspension, as

specified in the Suspension Order, have been duly rectified.

(ii) Upon satisfaction, the Competent Authority shall pass an order acknowledging the

resolution of the grounds for suspension and the receipt of the undertaking by the Aggregator.

(iii) The Aggregator shall thereafter resume operations for a probationary period of not

less than two months and not exceeding six months, during which compliance with these rules

shall be ensured. Any infraction during the probationary period warranting suspension of the

Licence shall result in cancellation of the Licence under rule 22.

(6) Where an Aggregator, after obtaining a Licence, is found guilty of, or convicted in, any case

registered under the Bharatiya Nyaya Sanhita, 2023, or the Information Technology Act, 2000, the

Licence shall be forthwith suspended or cancelled, as the case may be.

22. Cancellation and Surrender of aggregator Licence.- (1) The Competent Authority may

initiate proceedings for cancellation of a Licence granted to an Aggregator where—

(i) the Aggregator, having had its Licence suspended within a period of three financial years,

commits another infraction under Rule 19 that warrants action for suspension; or

(ii) the Aggregator has committed, or caused to be committed, a violation of these rules of

such a grievous nature as to endanger the safety or security of passengers or drivers.

In such cases, the Competent Authority shall issue to the Aggregator a notice to show

cause as to why the Licence should not be cancelled.

(2) The Competent Authority shall, within ten days of issuing the show cause notice under

sub-rule (1), provide the Aggregator an opportunity of being heard and shall thereafter, by a reasoned

order, decide whether or not to cancel the Licence. A copy of the order of cancellation, where passed,

shall also be communicated to other States and to the Central Government.

भााग चाार-अ-४५६–३

(3) Where a Licence is cancelled, the Aggregator shall immediately cease all operations under

the Licence.

(4) Upon cancellation of a Licence under sub-rule (2), the Security Deposit furnished by the

Aggregator shall stand forfeited.

(5) An Aggregator may, at any time, voluntarily surrender its Licence, and upon such surrender,

the Security Deposit shall be refunded to the Aggregator after deducting any outstanding dues, if any.

23. Appeal.–(1) Any Aggregator aggrieved by an order of suspension, cancellation or rejection

passed by the Competent Authority may, within thirty days from the date of receipt of such order,

prefer an appeal to the State Transport Appellate Tribunal, 9, Hazarimal Somani Marg, Mumbai

400 001, against such order.

(2) Every appeal shall be filed in the form of a memorandum setting forth concisely the grounds

of appeal and shall be accompanied by—

(i) the prescribed fee for appeal as specified in rule 24; and

(ii) a copy of the order passed by the Competent Authority.

(3) The Appellate Authority shall provide the Aggregator an opportunity of being heard and

shall dispose of the appeal within a period of sixty days from the date of filing of the appeal.

(4) The Appellate Authority may, while deciding the appeal, pass such order as it deems fit.

24. Powers and Duties of the Transport Commissioner and Competent Authorities.- (1) The

Transport Commissioner, Regional Transport Authority (RTA), or Competent Authority shall have

the power to call for such information and documents from Aggregators as may be necessary to ensure

compliance with these rules. Such power shall include the authority to investigate drivers who have

been off-boarded on multiple occasions, after giving prior written notice.

(2) The authorities referred to in sub-rule (1) shall also have the power to conduct investigations

of the Aggregator in the manner prescribed in Form I of these rules, for the purpose of effective

enforcement thereof.

(3) The said authorities shall provide Aggregators access to the VAHAN and SARATHI portals

operated by the Ministry of Road Transport and Highways, Government of India, for the purpose of

enabling Aggregators to maintain updated records of vehicles and drivers associated with their App.

(4) It shall be the duty of the Transport Commissioner, RTA, or Competent Authority to

maintain strict confidentiality and secrecy in respect of any documents and information obtained

from Aggregators under sub-rule (1) of rule 20, or any other information so requested.

(5) The Transport Commissioner, RTA, or Competent Authority may, from time to time, issue

such advisories, directions or orders as may be necessary for the proper implementation of these rules.

25. Mandatory Reporting by Aggregators.– Every licensed aggregator shall submit to the

Competent Authority such annual or periodic reports as may be required, in electronic form, through

a secure portal designated by the Competent Authority, in such format as may be prescribed and

duly certified by the Competent Authority.

26. Repeals and Savings.- (1) On the commencement of these rules, all notifications and

guidelines issued under section 93 of the Motor Vehicles Act, 1988 shall stand repealed.

(2) Notwithstanding such repeal, anything done or any action taken under any of the notifications

or guidelines so repealed shall be deemed to have been done or taken under the corresponding

provisions of these rules, unless such thing or action is inconsistent with the provisions of these rules.

(3) The licences granted to App Aggregators under the repealed provisions shall continue to

remain valid for a period of sixty days from the date of commencement of these rules or until such time

an application made under these rules is decided by the Competent Authority, whichever is earlier.

(4) A pro-rata adjustment of the fees paid for obtaining the earlier licence shall be admissible

to the applicant under these rules.

27. Penalties for Contravention of Rules.–Any Aggregator who contravenes the provisions of

these rules or any regulation or notification made thereunder shall be punishable in accordance with

the provisions of section 193 of the Act.

28. Facilitating Implementation of Electric/Alternative fuel (Such as bio-ethanol) vehicles.–

(i) Every Aggregator shall on-board, in its fleet, motor vehicles operating on alternative fuels,

including but not limited to electric and bio-ethanol, in such proportion as may be specified by the

Government of Maharashtra.

(ii) The effective date for compliance with this requirement shall be such date as may be notified

by the Government of Maharashtra, and the same may be revised or updated from time to time by

notification.

CHAPTER - III

Aggregation of Private (Non-Transport) Cars for Carpooling

29. Aggregation of Private cars by Aggregators for Car Pooling.- (1) An Aggregator may

aggregate private (non-transport) motor cars for the purpose of providing carpooling services, with

a view to reducing traffic congestion, easing the burden on public transportation systems, and

mitigating vehicular pollution.

(2) The on-boarding of drivers by an Aggregator under this rule shall be subject to compliance

with the provisions and requirements stipulated under these rules.

30. Rules applicable for aggregation of (Non-Transport) cars for Carpooling.- Provisions of

the rules 2, 4, 5, 6, 7, sub-rules (b),(c),(d),(e),(f),(g),(i),(j) of rule 8, sub-rule (4) of rule 9, sub-rule (1)

except clause (vii) and clauses (ii), (iii), (iv), (v), (vi) and (vii) of sub-rule (2) of rule 10, rules 11, clauses

(a),(d),(e),(f),(g),(h),(i),(j),(p) and (r) of sub-rule (1) and sub-rule (3) of rule 13, rule 14, sub-rule (5) of

rule 16, clauses (a), (b) and (c) of rule 17, 18, 20, 21, 22, 23, 24, 25, 26, 27 and 28 shall apply mutatis

mutandis for this Chapter.

31. Conditions for operating as a Carpooling Intermediary.–

An entity desirous of operating as a Carpooling Intermediary shall comply with the following

conditions, namely :—

(a) it shall ensure that every Driver-User listing on the Carpooling Intermediary Platform

furnishes a valid identification document prior to undertaking any Carpooling Arrangement ;

(b) it shall ensure that every User registered on the Carpooling Intermediary Platform has

a profile linked to a verified mobile phone number or e-mail address ;

User, and in the case of a Driver-User, the origin and destination of the journey ordinarily

undertaken by him in the usual course of his profession or business ;

(d) it shall ensure that no User undertakes more than fourteen Carpooling Arrangements

in any period of seven days as a Driver-User ;

(e) it shall display on the Carpooling Intermediary Platform the details of its registered

office, service offerings, customer service contact details, and such other information as may be

relevant for the facilitation of a Carpooling Arrangement between Users ;

(f) it shall ensure that the terms and conditions governing the use of the Carpooling

Intermediary Platform are easily accessible to all Users ;

(g) it shall establish a mechanism to block any User reported to have violated the terms

and conditions displayed on the Carpooling Intermediary Platform ;

(h) it shall enable the Traveler-User and the Driver-User to exchange messages on the

Carpooling Intermediary Platform in relation to a proposed journey, prior to finalization of a

Carpooling Arrangement ;

(i) notwithstanding anything contained in these rules, the Carpooling Intermediary shall

not be responsible for the operation or use of the motor car by Users during a Carpooling

Arrangement, and no liability shall attach to the Carpooling Intermediary in respect of any non-

compliance by Users, including any accident or violation of the terms and conditions prescribed

by the Carpooling Intermediary.

32. Conditions for Listing.- (a) A Driver-User shall ensure that a valid third-party insurance

certificate and a comprehensive insurance policy certificate, including add-on cover for the motor

car, have been obtained for the purpose of undertaking a Carpooling Arrangement.

(b) A Driver-User shall ensure that no transport vehicle is used for any Listed Journey.

purpose of commercial transportation.

(d) A Driver-User shall ensure that the Carpooling Intermediary Platform is not used for

undertaking journeys requiring special permits under the Act.

33. Conditions for a Carpooling Arrangement.- (a) Conditions of Carpooling Arrangement

and Cost of Ride.- A journey undertaken by a Driver-User in a motor car accompanied by one or more

Traveler-Users shall be classified as a Carpooling Arrangement if, and only if,–

(i) such arrangement is facilitated exclusively through a registered Carpooling Intermediary

Platform and does not originate from any form of solicitation by the Driver-User or any other

person for hire on roads, parking areas, or public stands designated for public service vehicles

under Part V of the Act; and

(ii) the remuneration, if any, provided by the Traveler-User or Users to the Driver-User is

solely by way of reimbursement of expenses incurred during the journey, without any element

of profit.

(b) Equitable Allocation of Travel Expenses.–

(i) No Carpooling Intermediary shall implement surge pricing in respect of a Carpooling

Arrangement.

(ii) The share of the cost of the ride payable by each individual Traveler-User shall not

exceed twenty-five per cent of the cost of the ride, and where there are multiple Traveler-Users,

the aggregate contribution shall not exceed fifty per cent of the cost of the ride, as defined in

rule 2(c) of these rules.

independent, and shall not form part of, or be incidental to, any other commercial arrangement, so

as to preserve its non-commercial nature.

34. Determination of cost under a Carpooling Arrangement.–

(a) A Driver-User shall not derive any profit from a Carpooling Arrangement and may only

be defrayed for a part of the cost of such Carpooling Arrangement.

(b) An Aggregator or Carpooling Intermediary Platform may charge a service fee for

facilitating a Carpooling Arrangement :

Provided that, such service fee shall be disclosed as a separate component, in addition

to the cost of each journey, on the Carpooling Intermediary Platform prior to the Traveler-

User and Driver-User entering into a Carpooling Arrangement.

35. Non-Compliance of the Rules by the aggregator or Carpooling Intermediary.- (a) Where

any Aggregator or Carpooling Intermediary fails to comply with the provisions of these rules, the

Competent Authority shall serve upon such Aggregator or Carpooling Intermediary a notice specifying

the violation.

(b) Where the Aggregator or Carpooling Intermediary fails to rectify the violation within thirty

days from the date of receipt of such notice, it shall be punishable in accordance with the provisions

of section 193 of the Motor Vehicles Act, 1988.

भााग चाार-अ-४५६–४

FORM I

[See Rule 5(1)]

Application for Grant of License for Aggregator

To,

The [ Designation],

[ Name of State ] Competent Authority,

[ Name of City ]

I, the undersigned hereby apply for grant of a License for operation as an Aggregator under the

Maharashtra Motor Vehicle Aggregator Rules, 2025, for

A. Based on surge pricing or,

B. Based on convenience fee

C. Private Car Pooling

(Tick which is applicable)

Name in full

Address of the registered office in Maharashtra

Number of branches and addresses, if any

a. If a registered company, enclose a copy of

certificate of incorporation / registration along

with a copy of memorandum of association.

b. If a firm, enclose a copy of certificate of

registration of the firm.

Name and contact details of Key Managerial

Personnel or Authorized Signatory

Telephone number, website address and Email ID

Number of (type of vehicle} proposed to be

operated. (Enclose a separate list containing vehicle

numbers and permit particulars of each vehicle)

Details of GPS/ GPRS facility

Details of other infrastructure

10.

Details of returns filed in the last three years.

Enclose copies of financial statements of last three

years

11.

Details of fee paid

12.

Details of Security Deposit by wayof Bank Guarantee

in favour of Competent Authority

I hereby declare that the information given above and other documents enclosed herewith are

true to the best of my knowledge. I understand that if any information is found to be incorrect at

any point of time, the Licence granted to me is liable to be cancelled, besides initiating other legal

action/actions against me. I have gone through the provisions of the Maharashtra Motor Vehicle

Aggregator Rules 2025, I accept and agree to abide by the same and the reference statues and rules

mentioned herein.

Place :

Date :

Signature of the Applicant

/Authorized Signatory

(along with company seal,

as applicable)

भााग चाार-अ-४५६–४अ

FORM II

[See Rule 5(7)]

Application for the Renewal of License for Aggregator

To,

The [ Designation ],

[ Name of State ] Competent Authority,

[ Name of City ]

I, the undersigned hereby apply for grant of a License for operation as an Aggregator under the

Maharashtra Motor Vehicle Aggregator Rules, 2025.

Name in full

Address of the registered office in Maharashtra

Number of branches and addresses, if any

If a registered company, enclose a copy of certificate

of incorporation / registration along with a copy of

memorandum of association.

If a firm, enclose a copy of certificate of registration

of the firm.

Name and contact details of Key Managerial

Personnel or Authorized Signatory

Telephone number, website address and Email ID

Number of (type of vehicle} proposed to be

operated. (Enclose a separate list containing

vehicle numbers and permit particulars of each

vehicle)

Details of GPS/ GPRS facility

Details of other infrastructure

10.

Details of returns filed in the last three years.

Enclose copies of financial statements of last

three years

11.

Details of license :

. License Number

. No. of suspensions, if any, and details thereof

12.

Details of fee paid

13.

Details of Security Deposit by way of Bank

Guarantee in favour of Competent Authority

I hereby declare that the information given above, and other documents enclosed herewith are

true to the best of my knowledge. I understand that if any information is found to be incorrect at

any point of time, the Licence granted to me is liable to be cancelled, besides initiating other legal

action/actions against me. I have gone through the provisions of the Maharashtra Motor Vehicle

Aggregator Rules 2025, I accept and agree to abide by the same and the reference statues and rules

mentioned herein.

Place :

Date :

Signature of the Applicant

/Authorized Signatory

(along with company seal,

as applicable)

FORM III

[ See Rule 5(5) ]

License for an Aggregator

Mr./Mrs./M/s. [ ] is hereby licensed to operate as an Aggregator under the Motor

Vehicles Act, 1988 in compliance with directions stipulated under the Maharashtra Motor Vehicle

Aggregator Rules 2025.

Name of the Aggregator (in full)

Address of the registered office in Maharashtra

Addresses of the branches

Telephone number, website address and

email id

Number of auto rickshaw / e-rickshaw/

motor cab/ motorcycle or bus (as per the list

enclosed by the Aggregator in Form I/II, as

maybe applicable)

Particulars of the manner in which the

Aggregator shall function

Details of fee paid

Details of bank guarantee

The Licensee shall observe all the conditions contained in the Maharashtra Motor Vehicle

Aggregator Rules 2025.

Place :

Date :

Signature of the Competent Authority.

Form IV

[See Rule 5(10)]

Application for the issue of Duplicate License

To,

The [ Designation ],

[ Name of State ] Competent Authority,

[ Name of City ]

Sir /Madam,

The Licence issued to [Name of the Licensee] under rule 5(5) of the Maharashtra Motor

Vehicle Aggregator Rules 2025 bearing No. [ ] has been lost/destroyed/completely written

off /soiled/torn/ mutilated in the following circumstances.

I / We hereby declare that to the best of my/our knowledge the Licence has not been suspended or

cancelled under the provisions of the Act or rules made thereunder and the circumstances explained

above are true.

I / We do hereby apply for the issue of a duplicate Licence.

The written off / soiled/ torn / mutilated Certificate of registration is enclosed/ Copy of the FIR

filed against the loss of the Licence is enclosed.

Place :

Date :

Signature of the Applicant

/Authorized Signatory

(along with company seal,

as applicable)

Signature of the Competent Authority

By order and in the name of the Governor of Maharashtra,

RAJENDRA HOLKAR,

Joint Secretary to Maharashtra.

ON BEHALF OF GOVERNMENT PRINTING, STATIONERY AND PUBLICATION, PRINTED AND PUBLISHED BY DIRECTOR,

RUPENDRA DINESH MORE, PRINTED AT GOVERNMENT CENTRAL PRESS, 21-A, NETAJI SUBHASH ROAD, CHARNI ROAD,

MUMBAI 400 004 AND PUBLISHED AT DIRECTORATE OF GOVERNMENT PRINTING, STATIONERY AND PUBLICATIONS,

21-A, NETAJI SUBHASH ROAD, CHARNI ROAD, MUMBAI 400 004. EDITOR : DIRECTOR, RUPENDRA DINESH MORE.