GOVERNMENT OF PUDUCHERRY

DIRECTORATE OF INFORMATION TECHNOLOGY

(G.O. Ms. No. 1/DIT/2017/040, Puducherry, dated 20th April 2017)

ORDER

Whereas, the National e-Governance Plan (NeGP) of the Government of India aims to make all Government

services accessible to the common man in his locality, through common services, delivery outlets and to ensure

efficiency, transparency and reliability of such services at affordable costs to realize the basic needs of the common

man;

And whereas, e-District project envisages integrated and seamless delivery of citizen services by the Mission

Mode Project(MMP) envisages leveraging and utilizing the four pillars of e-infrastructure namely, State Data Centre

(SDCs), State Wide Area Network (SWANs), State Service Delivery Gateways (SSDGs) and Common Service Centres

(CSCs), optimally to deliver public services electronically to citizens at their door steps.

And whereas, the Government of Puducherry by implementing e-District project desires to create a mechanism

to deliver public services by also utilizing the network of the Common Services Centre (CSCs) which would be

primary front end channels as envisaged in the project.

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26 {

No.

Poudouchéry

Mercredi

Avril

2017 (6 Vaisakha 1939)

No.

Puducherry

Wednesday

26th

April

2017

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And whereas, earlier the application for various Government Services were parallely received through online

mode (e-forms developed under SSDG project) facilitating the citizens to upload their application from anywhere

through internet and thereafter the respective field officer of the concerned department will download the application

and process, deliver the services to the citizens from their departments .

And whereas, the State Apex Committee in the meeting held on 7-2-2017 upon considering the above

advantages, and to overcome difficulties faced by citizens, increasing accessibility, enabling faster service delivery,

the e-District project has been launched, wherein multiple services of different Departments are provided under a

single roof. Thus, the e-forms already developed through SSDG project have been integrated in the e-District Project

envisaging automation of work flow and backend computerization to enable the delivery of the services of 11 Line

Department (72 Services) through uniform application of rules in the First in First Out (FIFO) method. In this

connection M/s. CMS computers has been appointed as System Integrator (SI) for the project, who has developed

e-Forms along with workflow automation for line departments.

And whereas, the Payment Gateway has been integrated with e-Forms, to enable the citizens to remit the fee.

Now, therefore, it is hereby notified that the process of delivery of 72 Nos. of services of 11 Departments,

herein called as scheduled services being automated, the Government would now onwards accept and process the

service requests through electronic channel only. In order to ensure smooth continuity of service to the public

during the transition/switch over period, the present manual system will also be parallelly adopted along with online

mechanism until 30-4-2017 from 23-3-2017 (i.e.,), date of Go-Live of e-District application. Thereafter i.e., from 1-5-2017,

the present manual process will be completely discontinued and 72 Nos. of scheduled services would be rendered

through online/ Common Services Centres only.

The purpose of this Government Order is to ensure that defined process of service delivery is followed as

per the instructions and guidelines in the following sections of the Government Order. The important components

of service delivery process are being listed below:

1. Process for Registering service request :

The request related to the services identified in schedule of services can be accepted at the Common

Services Centres established under CSC 2.0 scheme by Puducherry e-Governance Society or through online mode

or any other arrangement made by the Government, for accepting the request without discretion of any kind. The

Government Official should now onwards accept the service request through electronic channel only. The applicant

has option to submit a service request through any of the below mentioned procedures:

Application at Common Service Centre Scheme

Application through internet

Request for any of the scheduled service from citizen

Any citizen will be able to apply for any of the

should be acceptable in electronic form through any

scheduled services through internet. The systematic

of the CCS. The systematic procedure for applying at

procedure for applying through internet will be as

CSC will be as follows:

follows:

1. The applicant will submit his request for a

The citizen is accessing the e-District application

scheduled service to the authorized CSC operator

for the first time will have to register and provide

by providing him required details/filling

all required details other than he/she would be

pre defined service request form along with

issued a user ID and password.

required supporting documents.

2. The applicant will have to prove his identity to

The applicant will login into the e-District

the Authorized operator using any Government

application using the user ID and password and

issued id proof.

will select and open the required service on the

e-district application and fill in the required details.

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3. The authorised CSC operator will login into the

The applicant will scan and attach the supporting

e-District application using his User ID and

documents, if any and will pay the fee using the

password.

payment gateway upon successful payment of

fee his request will be submitted on the e-district

application.

4. The authorized CSC operator after receiving his

Applicant will take a print of the acknowledgement

request will upload the form with the details

receipt generated by the e-District applicant

provided by the applicant.

after submitting the service request.

5. The authorized CSC operator should scan (from

The unique acknowledgement number is to be

original document) any supporting document

quoted by the applicant for any future reference

provided by the applicant and upload wherever

regarding his service request.

mandatory.

6. The applicant will check the details in the

uploaded application form and if found correct

will sign the application form using a electronic

pad or put his thumb impression using biometric

device. Applicant will then pay the specified

Government fees and facilitation charges, to the

authorised CSC operator.

7. The authorized CSC operator should then print

the Acknowledgement Receipt carrying unique

acknowledgement number generated automatically

by the e-District application, signs it and hand

it over to the applicant.

8. The unique acknowledgement number is to be

quoted by the applicant for any future reference

regarding his service request.

9. The authorised CSC operator should then prepare

application case file, containing the supporting

d o cuments (attested co p y) sub mitted b y

application.

(a) Supporting documents:

The applicant needs to upload a copy of any of the following documents according to the criteria

specified by concerned Departments. In the e-District application

Ration Card

Voter Card

Aadhaar Card

Date of Birth

Residence Certificate

School Certificate

Any other relevant documents specified in the application

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2. Process of rendering of the Scheduled services:

All Government officers, directly or indirectly accountable for processing of service request will have

level of authentication varies according to the services rendered by the Line Departments . The general procedure

for processing the application will as follows:

(1) The dealing clerk will log into his/her account daily and receives the service requests. He/She

examines the complete application details and process it, enter his remarks submits it to next level of

Authority.

(2) The next level authority/Competent Authority log into his/her account daily and receives the service

requests and examines the complete application details and remarks made by dealing assistant. Based on

which he can take the following three actions.

(a) If he is satisfied with the details he will approve the request.

(b) If he is dissatisfied he may reject the service request giving reason for rejection.

of the application or call for further clarification.

(3) If the Competent Authority approves the request the e-District application will generate the request

service digitally signed to the applicant and will store into the e-District data base.

(4) If the competent Authority rejects the application he must provide a reason for the same and digitally

sign his response.. During all the steps mentioned above, the Dealing Assistant/Competent Authority will have

an access to various other electronic databases which they could refer to verify the credentials

of the applicant.

3. Process for delivery of the service request:

(i) To receive the service request the applicant should visit any of the CSC Centre and provide

the Acknowledgement receipt carrying the acknowledgement number.

(ii) The Authorized CSC operator should login into the e-District application and type the

acknowledgement number and retrieve the digitally signed certificate.

(iii) The certificate print out should be duly stamped and signed by the operator.

(iv) The applicant can also download the digitally signed certificate through online mode by loging

in and providing in the acknowledgement number.

4. Service Level for processing of service requests:

Service levels for all the intermediate process activities have been clearly defined in the citizen charter

of the Line Departments. It is preferable for all the concerned process actors to observe them. However these service

levels are for internal reference of the department and cannot be pursued to the Court of Law.

5. MIS reports format for monitoring of issuance of service requests:

The e-District application is capable of generating MIS reports on various parameters. These computer

generated reports should be referred by the concerned official for various purposes.

6. Escalation Matrix:

Escalation matrix for the critical process activities has been clearly defined in the e-District application

and it is mandatory for all the concerned officials to take action on the computer generated escalations so as to

meet the predefined service levels.

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SCHEDULE OF SERVICES OFFERED BY THE DEPARTMENTS

Sl.

Department

Sl. No. of

List of Services

No.

Services

(1)

(2)

(3)

(4)

Backend Subsidy for Paddy/Natural Calamities/Sugarcane Nursery

Premium.

Backend Subsidy for Agricultural Machinery and Farm Implements

Backend Subsidy for Horticultural Crops

Back end Subsidy for irrigation(Sprinkler/Drip/Pipeline/Tube well/

Dug well and Motor) (New)

Issue of Farmers Identity Card (New)

Issue of Farm Inputs (New)

Assistance to Agricultural labourers through PAWWS, Puducherry

(New).

Issuance of Income Certificate

Issuance of Residence/Nativity Certificate

Issuance of Caste/Community Certificate

Issuance of Solvency Certificate

Issuance of Permanent Integrated Certificate

Rajiv Gandhi Social Security Scheme

Survey and Land Records

Patta Transfer

Department.

Quasi Judicial Authority

Status Tracking of Cases

1. Collector

Daily Cause List Preparation

2. Deputy Collector

Copy of Final Orders

3. Director (Survey and

Financial Assistance to disabled

Land Records Department).

Transport allowance to Physically Handicapped persons

Fuel Subsidy to Physically Handicapped persons

Funeral expenses to Physically Handicapped persons

Obtaining ID Card for Disabled persons

Issue of Motorized Tricycle to Ortho Handicapped persons

Marriage Incentive/Assistance to PH and Normal and both disabled

persons.

Fresh Scholarship for the Physically Handicapped students

Incentive to Eye Donors. (New)

Issue of Prosthetic appliance to the Differently Abled Persons

(New).

Issue of Bus Pass to the Differently Abled Persons (New)

Agriculture Department

Revenue Department

Social Welfare Department

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Training Programs under Development of Handicrafts

Advanced Training program under Development of Handicrafts

Training program for development of Coir Industries

Advanced training program for development of Coir Industries

Industries Department

In-Plant Training (Industries and Service Oriented)

Vocational Training (Institution Oriented)

Advanced/ High Skilled Training

Training program for Development of Silk Industries

Assistance under motivation for Unemployed person

Financial Assistance to mechanized boats during ban on fishing

Subsidy for Auto carriers, Boats, Brackish Water, Aquarium tank

Input Subsidy for inland fish culture

Old Age Pension for Fishermen

Cash awards to students

Subsidy of 75% towards reimbursement of annual premium paid for

insuring of mechanized boats (New).

Subsidy for Insulated icebox of the Fish Vendors (New)

Assistance for poor pregnant and lactating women

House Construction Subsidy

Assistance on construction of sanitary latrine

Funeral expenses for Adi Dravidar

Inter-caste Marriage

Marriage Assistance to poor bride marriage

Pre-metric Scholarship (including scholarship for children of parents

in unclean occupation)

Post-metric Scholarship

Retention Scholarship to SC girl students

Dr. Ambedkar Financial Assistance scheme for SC students studying

professional courses through CENTAC.

Perunthalaivar Kamaraj Financial Assistance

Issuance of duplicate copy of House Site Patta (New)

Name Transfer of House Site patta (within legal heirs) (New)

Grant of Financial Assistance to the patients suffering from

prolonged illness (New).

Admission into Government Boys’/Girls’ Hostel (New)

Fisheries Department

Adi Dravidar Welfare

Department.

(1)

(2)

(3)

(4)

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Grant of Financial Assistance for performance of marriage of poor bride.

Grant of Marriage Allowance towards marriage of daughter of

destitute widows.

Family having one/two girl child and parents who have undergone

family planning

Parents having one girl child studying between 8th and 10th

Financial Assistance for Pregnant and Lactating Women

(Kulavilakku-Aravanaippu).

Incentive for Widow remarriage

Pension for Old Age and Widow

Funeral Assistance for Old Age Pensioners (new)

Animal Husbandry

Sheep/Goat Development Scheme

Department.

RKVY Elite-Three Dairy Farm Units

Incentive to students of Government Schools

Digitization and Printing of Transfer/Conduct/Identity Certificates (New)

Online application submission for Recognition of schools and its

renewal (New).

(By order)

Dr. A.S. SIVAKUMAR,

Joint Secretary to Government (IT).

online publication at “http://styandptg.puducherry.gov.in”

Government Central Press

Directorate of Stationery and Printing

Puducherry - 605 009

Women and Child

Development Department.

Education Department

(1)

(2)

(3)

(4)