PART I]

PUNJAB GOVT. GAZ., OCTOBER 2, 2026 (ASVN 10, 1948 SAKA)

1929

Published by Authority

No. 40]

CHANDIGARH, FRIDAY, OCTOBER 2, 2026 (ASVINA 10, 1948 SAKA)

PART I

Punjab Government Notifications and Orders

( 1929 )

GOVERNMENT OF PUNJAB

DEPARTMENT OF GOOD GOVERNANCE AND INFORMATION TECHNOLOGY

(Good Governance and Information Technology Branch-1)

NOTIFICATION

The 7th September, 2026

No.1154928: DGRPG-GR10MISC/44/2026-GR-1/I/1495107/2026.-In exercise of the powers

conferred upon the Government of Punjab and in pursuance of its commitment towards providing transparent,

efficient, accessible and citizen-centric public services through digital governance initiatives, the Governor of

Punjab is pleased to notify the launch of the Unified Citizen Service Portal, accessible at Digi.Punjab.gov.in,

as the common platform for delivery of citizen services in the State of Punjab.

1.

The Unified Citizen Service Portal has been established as an integrated digital platform to facilitate

citizens in accessing government services through a single interface. The portal shall provide facilities for

online service applications, payment of prescribed fees, status tracking, communication with applicants,

processing of applications by concerned departments, and issuance of digitally signed certificates,

approvals, permissions, licenses and other service outputs, as applicable. The portal has been

envisaged to serve as a unified interface for services offered by various Departments, Boards,

Corporations and Autonomous Bodies of the Government of Punjab.

2.

The Unified Citizen Service Portal is a citizen-centric digital platform of the Government of Punjab aimed

at providing a single point of access for availing government services through online mode, Sewa Kendras

and Door Step Delivery.

3.

All Administrative Departments, Heads of Departments, Boards, Corporations, Field Offices and

Authorities concerned shall take necessary measures for adoption and implementation of the Unified

Citizen Service Portal for their citizen services and shall extend all necessary administrative and technical

support to ensure smooth delivery of services through the aforesaid channels.

4.

Now, therefore, with the approval of the Competent Authority, it is hereby notified for strict compliance by

all Administrative Departments, Heads of Departments, Divisional Commissioners, Deputy

Commissioners, and Sub-Divisional Authorities that Digi.Punjab.gov.in shall be the official

unified state portal for service delivery with immediate effect and services offered on this portal shall

be processed online only.

1930

PUNJAB GOVT. GAZ., OCTOBER 2, 2026 (ASVN 10, 1948 SAKA)

PART I]

5.

Services across departments shall be onboarded and launched on Digi.Punjab.gov.in in a structured,

phased manner. Departments shall transition their respective notified services onto the portal according to

the officially released deployment schedules, replacing legacy systems progressively. This exercise shall

be completed within 1 year from the date of this notification.

6.

All designated processing officials, branch in-charges, tehsildars, and departmental approvers across all

districts and tehsils must process, verify, and clear applications strictly within the workflows configured on

the portal.

7.

The portal features built-in analytics dashboards for monitoring application lifecycles. All Administrative

Secretaries and Deputy Commissioners are directed to actively track overall pendency, stage-wise

bottlenecks, and actor-wise pendency (tracking individual official processing delays) to ensure strict

adherence to stipulated service delivery timelines.

8.

All departments are directed to immediately transition their existing online service links to point directly to

Digi.Punjab.gov.in and ensure that all internal processing staff are fully aligned with this directive.

9.

The Department of Good Governance & Information Technology shall be the nodal department for overall

coordination, implementation, monitoring, enhancement and governance of the Unified Citizen Service

Portal and may issue such operational instructions, guidelines and procedures as may be necessary for

effective implementation of this notification.

D.K. TIWARI

Chandigarh

Additional Chief Secretary to Government of Punjab

The 6th September, 2026

Department of Good Governance and Information Technology

3843$9-2022/Pb. Govt. Press, S.A.S. Nagar