2995

Panaji, 21st February, 2019 (Phalguna 2, 1940)

SERIES I No. 47

Reg. No. G-2/RNP/GOA/32/2018-20

RNI No. GOAENG/2002/6410

PUBLISHED BY AUTHORITY

Suggestions are welcomed on e-mail: dir–[email protected]

GOVERNMENT OF GOA

Department of Agriculture

Directorate of Agriculture

Notification

3/1/Agri.Mech/AD(AE)/2018-19/D.Agri/275

Read Notification: No. 3/1/AD (AE)/2017-18/D.Agri/119 dated 07-09-2017, Series I No. 23.

NOTE

There is one Extraordinary and one Supplement issue to Official Gazette, Series I No. 46 dated 14-2-2019, namely:

(1) Extraordinary dated 14-2-2019 from pages 2649 to 2652, Notification No. 38/1/2012-Fin(R&C)/2252 regarding Goa

Goods and Services Tax (Removal of Difficulties) Order, 2019 and Not. No. 5-5-2018-Fin (DMU) Market Borrowing Programme

from Department of Finance (Debt Management Division).

(2) Supplement dated 14-2-2019 from pages 2653 to 2994 regarding Translation of the Portuguese Code of Civil Procedure, 1939.

INDEX

Department

Notification/Order

Subject

Pages

1. Agriculture

Not.- 3/1/Agri.-Mech/AD(AE)/

Amendment to the Modified Scheme for Custom 2995

Dir. & ex officio Jt. Secretary

/2018-19/D.Agri/275

Hiring Service in Agriculture.

2. a. Civil Supplies & Consumer Ord.- DCS/EST/Dept-Strength/ Final sanctioned staff strength.

2996

Affairs

/18-19/437

Dir. & ex officio Jt. Secretary

b. —do—

Ord.- DCS/EST/Creation-New

Creation of posts.

2998

Post/18-19/438

3. Forest

Not.- 19-3-2018/FOR/75

Establishment of Compensatory Afforestation

3000

Under Secretary

Fund Goa.

4. Mines

Not.- DMG/MMDR/DMF/01/

Modification of Notification dated 8-1-2019.

3000

Director

/2016/8040

5. a. Panchayats

Not.- 19/105/DP/PAN/HON/

Goa Panchayat (Payment of salaries and allo-

3002

Dir. & ex officio Jt. Secretary 2017/1361

wances to the Sarpanch, Deputy Sarpanch,

elected and co-opted members of Village

Panchayat) (Third Amendment) Rules, 2019.

b. —do—

Not.- 22/4/DP/2017/1362

The Zilla Panchayat (Payment of salaries and allo-

3003

wances to the Adhyaksha, Upadhyaksha,

elected and co-opted members of the Zilla Pan-

chayat) (Fourth Amendment) Rules, 2019.

c. —do—

Not.- 22/4/DP/2010/1360

The Goa (Grant of financial assistance to Pan-

3004

chayats for payment of salaries and allowances

to Sarpanch, Deputy Sarpanch and co-opted

Members of the Village Panchayat) Scheme, 2002.

6. Personnel

Not.- 1/8/89-PER

RR.– Directorate of Health Services.

3005

Special Secretary

7. Power

Not.- 150/01/CEE/Tech

Electricity Supply Code, 2018.

3007

Office of the Chief Ele. Eng.

Chief Electrical Engineer &

ex officio Additional Secretary.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

2996

Short title and commencement.— The scheme shall be called “Modified Scheme for Custom

Hiring Service in Agriculture”.

AMENDMENT

The pattern of assistance at clause 3(iv), Sr. No. (a) to (d), the standard hire charges of

machineries in the above read Notification is revised and amended as shown below:–

Pattern of Assistance:-

Existing

Amended

Sr.

Type of

Existing

Sr.

Type of machinery

Hire charge/

No.

machinery

hire charge/

No.

hr (Rs.)

3(iv) (a)

Tractor (30hp

500/-

3(iv) (a)

Tractor (30hp & above)

700/-

& above)

with implements

excluding Rotovator

3(iv) (b)

Tractor (30 hp & above)

800/-

with Rotovator

3(iv) (b)

Tractor below

200/-

3(iv) (c)

Mini Tractor

500/-

30hp

3(iv) (c)

Power tiller

200/-

3(iv) (d)

Power tiller

400/-

3(iv) (d)

Paddy combine

2000/-

3(iv) (e)

Paddy combine

2400/-

harvester

Other contents of the Notification remains the same.

This issues with the approval of the Government and concurrence of the Finance (Expenditure)

Department, Government of Goa vide U.O No. 1400038300 dated 22-01-2019.

By order and in the name of the Governor of Goa.

Madhav B. Kelkar, Director & ex officio Joint Secretary (Agriculture).

Tonca-Caranzalem, 12th February, 2019.

———ttt———

Department of Civil Supplies & Consumer Affairs

Order

DCS/EST/Dept-Strength/18-19/437

The supersession of all the previous orders for creation/revival/redesignation/upgradation

of the various posts, Government is pleased to indicate the final sanctioned staff strength of the

Department as under for the next five years:–

Sanction of the Government is hereby accorded for creation of the following posts as per the

details shown below:–

Sr. No.

Designation of the Post

Pay Scale

Sanctioned Strength

Non Ministerial (Non Lapsable) Posts

Director

Level-11

Dy. Director

Level-10

Assistant Director

Level-7

Assistant Accounts Officer

Level-7

Registrar

Level-6

Accountant

Level-6

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

2997

Assistant Registrar

Level-5

Technical Assistant

Level-6

Inspector

Level-5

10.

Sub-Inspector

Level-4

Ministerial (Lapsable posts)

11.

Office Superintendent

Level-7

12.

Head Clerk

Level-6

13.

Senior Stenographer

Level-5

14.

Junior Stenographer

Level-4

15.

U.D.C.

Level-4

16.

L.D.C.

Level-4

17.

Driver

Level-2

18.

Bailiff

Level-1

19.

MTS

Level-1

20.

Court Master

Level-1

21.

Labourer

Level-1

22.

Watchman

Level-1

23.

Sweeper

Level-1

Total

244

As per the recommendation and approval of the High Level Empowered Committe (H.L.E.C),

the following posts shall stand abolished, upon superannuation/retirement of the incumbent

or upon the post falling vacant (for whatever reasons).

Sr.

Designation of the post

Name of the Official

Remarks

No.

[Ministerial (Lapsable)

holding the post

posts]

Labourer

1. Anant Parwar

Posts shall stand abolished,

2. Krishna Phaldessai

upon superannuation/retire-

3. Datta P. Naik

ment of the incumbents

4. Joaquim Fernandes

5. Navnath Zoro

6. Ganesh Velip

Watchman

1. Damiao Fernandes

Posts shall stand abolished

2. Vithoba Gawas

upon superannuation/retire-

3. Diogo D’Silva

ment of the incumbents

4. Pradeep Kamat

5. Subhash Parab

6. Pradeep Naik

Sweeper

1. Shankar Naik

Posts shall stand abolished

2. Prakash Parwar

upon superannuation/retire-

3. Gopi Tariyal

ment of the incumbents

4. Reshma Kanconkar

Note:- The existing strength of Drivers shall be continued, until further assessment of the vehicle fleet and

requirement of the department, and any vacancies arising during the interim period shall not be filled up on regular

basis.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

2998

This issues with the approval of the High Level Empowered Committee (H.L.E.C) constituted

with the approval of the Council of Ministers in the XXth meeting held on 8-11-2017 vide Order

No. 1-1-2017-Addl. Secy (PER) dated 22-11-2017 issued by Department of Personnel.

Approval of the High Level Empowered Committee (H.L.E.C.) is conveyed vide letter No.

9/29/IDCO/2018-ARD/17 dated 10-01-2019 issued by the Department of Administrative Reforms,

Secretariat.

By order and in the name of the Governor of Goa.

Sandhya Kamat, Director & ex officio Joint Secretary (CS&CA).

Panaji, 12th February, 2019.

Order

DCS/EST/Creation-New Post/18-19/438

Sanction of the Government is hereby accorded for creation of the following posts as per the

details shown below:-

Sr. No.

Designation of the Post

Pay Scale

No. of posts created

Non Ministerial (Non Lapsable) Posts

Dy. Director

Level-10

Technical Assistant

Level-6

Sub-Inspector

Level-4

8 (as Godown

Incharge)

Ministerial (Lapsable posts)

Head Clerk

Level-6

Senior Stenographer

Level-5

Junior Stenographer

Level-4

L.D.C

Level-2

Bailiff

Level-1

Court Master

Level-1

Total

2. The expenditure on the creation of above posts would be met from the Budget Head

mentioned against the posts:–

Dy. Director

3456 —Civil Supplies;

Technical Assistant

00 —;

Head Clerk

001—Direction & Administration;

Senior Stenographer

01—Civil Supplies Department (NP);

Junior Stenographer

01— Salaries.

LDC

Sub-Inspector

3456 — Civil Supplies;

00 —;

001 — Direction & Administration;

02— Civil Supplies Inspectorate;

01— Salaries.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

2999

Bailiff

3456 — Civil Supplies;

Court Master

00 —;

001 — Direction & Administration;

04 — Consumer Disputes Redressal Commission (NP);

01 — Salaries.

3. As per the recommendation and approval of the High Level Empowered Committee

(H.L.E.C.), the following posts shall stand abolished, upon superannuation/retirement of the

incumbent or upon the post falling vacant (for whatever reasons).

Sr. No.

Designation of the

Name of the official holding

Remarks

post [Ministerial

the post

(Lapsable) Posts]

Labourer

1. Anant Parwar

Posts shall stand abolished,

2. Krishna Phaldessai

upon superannuation/retirement

3. Datta P. Naik

of the incumbents

4. Joaquim Fernandes

5. Navnath Zoro

6. Ganesh Velip

Watchman

1. Damiao Fernandes

Posts shall stand abolished,

2. Vithoba Gawas

upon superannuation/retirement

3. Diogo D’Silva

of the incumbents

4. Pradeep Kamat

5. Subhash Parab

6. Pradeep Naik

Sweeper

1. Shankar Naik

Posts shall stand abolished upon,

2. Prakash Parwar

superannuation/retirement of the

3. Gopi Tariyal

incumbents

4. Reshma Kanconkar

Note :- The existing strength of Drivers shall be continued, until further assessment of the vehicle fleet and

requirement of the department, and any vacancies arising during the interim period shall not be filled up on

regular basis.

4. This issues with the approval of the High Level Empowered Committee (H.L.E.C)

constituted with the approval of the Council of Ministers in the XXth meeting held on 8-11-2017

vide Order No. 1/1/2017-Addl. Secy(PER) dated 22-11-2017 issued by Department of Personnel.

5. Approval of the High Level Empowered Committee (H.L.E.C) is conveyed vide letter

No. 9/29/IDCO/2018-ARD/17 dated 10-01-2019 issued by the Department of Administrative

Reforms, Secretariat.

By order and in the name of the Governor of Goa.

Sandhya Kamat, Director & ex officio Joint Secretary (CS&CA).

Panaji, 12th February, 2019.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3000

Department of Forest

Notification

19-3-2018/FOR/75

In exercise of the powers conferred by sub-section (1) of section 4 of the Compensatory

Afforestation Fund Act, 2016 (Central Act 38 of 2016), the Government of Goa hereby establishes,

with effect for the date of publication of this Notification in the Official Gazette, the State

Compensatory Afforestation Fund Goa for the purposes of the said Act under a distinct Minor

Head 129—State Compensatory Afforestation Fund—Goa (SCAF) below the Major Head 8121—

General and other Reserve Funds.

By order and in the name of the Governor of Goa.

Shaila G. Bhosle, Under Secretary (Forest).

Porvorim, 18th February, 2019.

———ttt———

Department of Mines

Directorate of Mines & Geology

Notification

DMG/MMDR/DMF/01/2015/8040

Read:- Government Notification No. DMG/MMDR/DMF/01/2015/7633 dated 08-01-2019

published in Official Gazette No. 41, Series I dated 10th January, 2019.

In partial modification of Notification read at preamble, the section 4 of Chapter II, in the

Governing Council at Sr. No. 2 and 14 shall be read as follows:–

4. Composition of District Mineral Foundation/Trust.— (a) Every District Mineral Foundation

(Trust) as established under sub-section (1) of section 9B of the Act and as guided by provisions

of sub-section (2) (3) and (4) of section 9B shall consist of a Governing Council and Managing

Committee.

(b) The Office of the District Mineral Foundation shall be situated at the Directorate of Mines

and Geology, Government of Goa, Ground Floor, Menezes Braganza Building, Panaji, Goa or at

the District Head Quarters or as may be determined by the Governing Council.

purposes of coordination, planning monitoring accounting and public disclosure of information.

The Governing Council shall ratify the appointment of staff members of District Mineral

Foundation office with prior approval from the State Government.

(d) The Governing Council shall consist of the following members:–

Sr. No.

Name and Designation

Designation in the Governing Council

Collector/District Magistrate

Chairperson/Trustee

Representatives from amongst the Member of Legislative

Member/Trustee

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3001

Assembly from the District preferably among the directly

affected areas shall be recommended by Mines Minister

not exceeding three.

Deputy Director of Mines

Member Secretary/Trustee

The Executive/Assistant Engineer, Public Works

Ex Officio Member/Trustee

Department

The Deputy Director, Directorate of Health

Ex Officio Member/Trustee

The Deputy Director, Directorate of Education or any

Ex Officio Member/Trustee

Officer not below the rank of Assistant Director/Deputy

Director nominated by the Department.

The Assistant Director, Directorate of Social Welfare or

Ex Officio Member/Trustee

any Officer not below the rank of Assistant Director/

/Deputy Director nominated by the Department.

The Deputy Director, Directorate of Women & Child

Ex Officio Member/Trustee

Development or any Officer not below the rank of

Assistant Director/Deputy Director nominated by the

Department.

The Deputy Director, Directorate of Agriculture

Ex Officio Member/Trustee

10.

The Executive/Assistant Engineer, Water Resources

Ex Officio Member/Trustee

11.

The Executive/Assistant Engineer, Department of Electricity

Ex Officio Member/Trustee

12.

The Representative of Finance Department (Budget), not

Ex Officio Member/Trustee

below the rank of Under Secretary.

13.

The Director/Deputy Director, Directorate of Panchayats

Member/Trustee

14.

Representatives of the Mineral Foundation of Goa (or any

Member/Trustee

other Non-Government Organizations/Civil Society/Public

which have worked at the ground level in mines affected

areas for providing relief including undertaking activities

under Corporate Social Responsibility) to be nominated

by the State Government not exceeding three.

15.

Two Representatives shall be recommended by Mines

Member/Trustee

Minister and to be finally nominated by the State

Government amongst the mineral concession holder/

/industry representative/Goa Mineral Ore Exporters

Association

16.

Any other Officials/person nominated by the State

Member/Trustee

Government

By order and in the name of the Governor of Goa.

Ameya Abhyankar, IAS, Director (Mines & Geology).

Panaji, 13th February, 2019.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3002

Department of Panchayati Raj and

Community Development

Directorate of Panchayats

—

Notification

19/105/DP/PAN/HON/2017/1361

Read: (1) Notification No. 19/105/DP/PAN/

HON/2002 dated 1st January,

2003, published in the Official

Gazette, Extraordinary, Series I

No. 40 dated 3rd January, 2003.

(2) Notification No. 19/105/DP/PAN/

/2003 dated 11th February,

2004, published in the Official

Gazette, Extraordinary No. 3,

Series I No. 46, dated 17th

February, 2004.

(3) Notification No. 19/105/DP/PAN/

HON/2011 dated 09th October,

2012 published in the Official

Gazette, Extraordinary, Series I

No. 27, dated 09th October, 2012.

Whereas the draft of the Goa Panchayat

(Payment of salaries and allowances to the

Sarpanch, Deputy Sarpanch, elected and

co-opted members of Village Panchayat) Rules,

2017, was pre-published as required by

sub-section (1) of section 240 of the Goa

Panchayat Raj Act, 1994 (Act 14 of 1994) in

the Official Gazette, Series I No. 44 dated

31-01-2019 under notification No.19/105/DP/

PAN/HON/2017 dated 29-01-2019 of the

Department of Panchayat Raj and Community

Development, inviting objections and

suggestions from all persons likely to be

affected thereby before the expiry of 15 days

from the date of publication of the Notification

in the Official Gazette.

And whereas the said Gazette was made

available to the public on 31-01-2019.

And whereas no objections/suggestions

have been received from the public on the said

draft by the Government.

Now, therefore, in exercise of the powers

conferred by sub-section (2) of section 48

read with sub-section (2) of section 162 and

sub-section (1) of section 240 of the Goa

Panchayat Raj Act, 1994 (Goa Act 14 of 1994),

the Government of Goa hereby makes the

following rules so as to further amend the Goa

Panchayat (Payment of salaries and allowances

to the Sarpanch, Deputy Sarpanch, elected and

co-opted members of Village Panchayat) Rules,

2002, namely:—

1. Short title and commencement.— (1)

These rules may be called the Goa Panchayat

(Payment of salaries and allowances to the

Sarpanch, Deputy Sarpanch, elected and

co-opted members of Village Panchayat) (Third

Amendment) Rules, 2019.

(2) They shall come into force from the date

of their publication in the Official Gazette.

2. Amendment of rule 3.— In rule 3 of the

Goa Panchayat (Payment of salaries and

allowances to the Sarpanch, Deputy Sarpanch,

elected and co-opted members of Village

Panchayat) Rules, 2002 (hereinafter referred

to as the “principal Rules”),

(i) in sub-rule (1), for the words “rupees two

thousand”, the words “rupees three

thousand” shall be substituted;

(ii) in sub-rule (2), for the words “rupees two

thousand”, the words “rupees three

thousand” shall be substituted;

(iii) in sub-rule (3), for the words “rupees

two thousand”, the words “rupees three

thousand” shall be substituted.

3. Amendment of rule 4.— In rule 4 of the

principal Rules,—

(i) in sub-rule (1), for the words “rupees two

thousand”, the words “rupees three

thousand” shall be substituted;

(ii) in sub-rule (2), for the words “rupees one

thousand and five hundred”, the words

“rupees two thousand two hundred and fifty”

shall be substituted;

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3003

(iii) in sub-rule (3), for the words “rupees

one thousand”, the words “rupees one

thousand and five hundred” shall be

substituted.

By order and in the name of the Governor

of Goa.

Rajan Satardekar, Director and ex officio

Joint Secretary (Panchayats).

Panaji, 21st February, 2019.

________

Notification

22/4/DP/2017/1362

Read: (1) Notification No. 35/DP/PAN/ZP/

99 dated 24th March, 2000,

published in the Official Gazette,

Extraordinary, Series I No. 53,

dated 30th March, 2000.

(2) Notification No. 35/DP/PAN/ZP/

99 dated 1st January, 2003

published in the Official Gazette,

Extraordinary, Series I No. 40,

dated 3rd January, 2003.

(3) Notification No. 35/DP/PAN/ZP/

2004 dated 1st March, 2004

published in the Official Gazette,

Extraordinary, Series I No. 48

dated 2nd March, 2004.

(4) Notification No. 22/4/DP/2011

dated

9th

October,

2012,

published in the Official Gazette,

Extraordinary, Series I No. 27,

dated 9th October, 2012.

Whereas the draft of the Goa Zilla Panchayat

(Payment of salaries and allowances to

the Adhyaksha, Upadhyaksha, elected and

co-opted members of the Zilla Panchayat)

Rules, 2000, was pre-published as required by

sub-section (1) of section 240 of the Goa

Panchayat Raj Act, 1994 (Act 14 of 1994) in

the Official Gazette, Series I No. 44 dated

31-01-2019 under Notification No. 22/4/DP/

2017 dated 29-01-2019 of the Department of

Panchayat Raj and Community Development,

inviting objections and suggestions from all

persons likely to be affected thereby before the

expiry of 15 days from the date of publication

of the said Notification in the Official Gazette.

And Whereas the said Gazette was made

available to the public on 31-01-2019.

And Whereas no objections/suggestions

have been received from the public on the said

draft by the Government.

Now, therefore in exercise of the powers

conferred by section 134 read with sub-section

(2) of section 168 and sub-section (1) of section

240 of the Goa Panchayat Raj Act, 1994

(Goa Act 14 of 1994), the Government of Goa

hereby makes the following rules so as to

further amend the Goa Zilla Panchayat

(Payment of salaries and allowances to

the Adhyaksha, Upadhyaksha, elected and

co-opted members of the Zilla Panchayat)

Rules, 2000, namely:—

1. Short title and commencement.— (1)

These rules may be called the Zilla Panchayat

(Payment of salaries and allowances to

the Adhyaksha, Upadhyaksha, elected and

co-opted members of the Zilla Panchayat)

(Fourth Amendment) Rules, 2019.

(2) They shall come into force on the

date of their publication in the Official

Gazette.

2. Amendment of rule 3.— In rule 3 of the

Goa Zilla Panchayat (Payment of salaries and

allowances to the Adhyaksha, Upadhyaksha,

elected and co-opted members of the Zilla

Panchayat) Rules, 2000 (hereinafter referred

to as the “principal Rules”),—

(i) in sub-rule (1), for the words “rupees six

thousand”, the words “rupees nine thousand”

shall be substituted;

(ii) in sub-rule (2), for the words “rupees six

thousand”, the words “rupees nine thousand”

shall be substituted;

(iii) in sub-rule (3), for the words “rupees

six thousand”, the words “rupees nine

thousand” shall be substituted;

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3004

TABLE

Sr.

Amount of

Total Amount

No.

Designation

monthly salary

allowance

(in Rupees)

Sarpanch

Rs. 3000/-

Rs. 6000/-

Deputy Sarpanch

Rs. 3000/-

Rs. 2250/-

Rs. 5250/-

Elected Panchayat Member

Rs. 3000/-

Rs. 1500/-

Rs. 4500/-

Co-opted Member

Rs. 3000/-

Rs. 1500/-

Rs. 4500/-

This Notification shall come into force from the date of its publication in the Official Gazette.

By order and in the name of the Governor of Goa.

Rajan Satardekar, Director and ex officio Joint Secretary (Panchayats).

Panaji, 21st February, 2019.

3. Amendment of rule 3A.— In rule 3A of

the principal Rules,—

(i) in sub-rule (1), for the words “rupees six

thousand”, the words “rupees nine thousand”

shall be substituted;

(ii) in sub-rule (2), for the words “rupees

five thousand”, the words “rupees seven

thousand and five hundred” shall be

substituted;

(iii) in sub-rule (3), for the words “rupees

four thousand”, the words “rupees six

thousand” shall be substituted.

By order and in the name of the Governor

of Goa.

Rajan Satardekar, Director and ex officio

Joint Secretary (Panchayats).

Panaji, 21st February, 2019.

________

Notification

22/4/DP/2010/1360

Read: (1) Notification No. 22/4/DP/2002

dated 02-07-2002 published in

the Official Gazette, Series I No.15

dated 11-07-2002.

(2) Notification No. 22/4/DP/2010

dated 14-09-2012 published in

the Official Gazette, (Extraordi-

nary No. 3), Series I No. 24 dated

14-09-2012.

The Government of Goa is hereby pleased

to amend the Goa (Grant of financial assistance

to Panchayats for payment of salaries and

allowances to the Sarpanch, Deputy Sarpanch,

elected and co-opted members of the Village

Panchayats) Scheme, 2002 (hereinafter

referred to as the “said Scheme”) published

in the Official Gazette, Series I No. 15 dated

11th July, 2002 vide Notification No. 22/4/DP/

/2002 dated 02-07-2002 of the Department of

Panchayat Raj and Community Development,

as follows, namely:—

1. Amendment of clause 4.— In the said

scheme, for clause 4, the following clause shall

be substituted, namely:—

“4. Amount of financial assistance.— The

financial assistance will be released to

the Village Panchayats every year to cover

the costs of payment of salaries and

allowances to the Sarpanch, Deputy

Sarpanch, elected and co-opted members

of the Village Panchayats as per the

following pattern of assistance indicated in

Table below:—

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3005

Department of Personnel

—

Notification

1/8/89-PER

In exercise of the powers conferred by the

proviso to Article 309 of the Constitution of

India and in supersession of the existing

Recruitment

Rules,

for

the

post

Multipurpose

Health

Worker

(Male)/

/Multipurpose Health Worker (Female/

/Midwife)

notified

vide

Government

Notification No. 1/3/90-PER dated 20-8-1993,

published in the Official Gazette, Series I

No. 24 dated 9-9-1993, the Governor of Goa

hereby makes the following rules to regulate

the recruitment to the Group ‘C’, Non-

-Ministerial, Non-Gazetted post, in the

Directorate of Health Services, Government

of Goa, namely:—

1. Short title, application and commence-

ment.— (1) These rules may be called

the Government of Goa, Directorate of Health

Services, Group ‘C’, Non-Ministerial, Non-

-Gazetted post, Recruitment Rules, 2019.

(2) They shall apply to the post specified

in column (1) of the Schedule to these

rules (hereinafter called as the “said

Schedule”).

(3) They shall come into force from the

date of their publication in the Official

Gazette.

2. Number, classification and the level in

the pay matrix.— The number of posts,

classification of the said post and the level in

the pay matrix attached thereto shall be as

specified in columns (2) to (4) of the said

Schedule:

Provided that the Government may vary

the number of posts specified in column (2)

of the said Schedule from time to time subject

to exigencies of work.

3. Method of recruitment, age limit and

other qualifications.— The method of

recruitment to the said post, age limit,

qualifications and other matters connected

therewith shall be as specified in columns

(5) to (13) of the said Schedule.

4. Disqualification.— No person who has

entered into or contracted a marriage with a

person having a spouse living or who, having

a spouse living, has entered into or contracted

a marriage with any person, shall be eligible

for appointment to the service:

Provided that the Government may, if

satisfied that such marriage is permissible

under the personal law applicable to such

person and the other party to the marriage

and that there are other grounds for so doing,

exempt any person from the operation of this

rule.

5. Power to relax.— Where, the Government

is of the opinion that it is necessary or

expedient so to do, it may, by order, for

reasons to be recorded in writing, relax any

of the provisions of these rules with respect

to any class or category of persons.

6. Saving.— Nothing in these rules shall

affect reservation, relaxation of age limit and

other concessions required to be provided

for scheduled castes and other special

categories of persons in accordance with the

orders issued by the Government from time

to time in that regard.

By order and in the name of the Governor

of Goa.

Anjali Sehrawat, IAS, Special Secretary

(Personnel).

Porvorim, 11th February, 2019.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3006

SCHEDULE

Name/

/desig-

nation of

the post

Age limit

for direct

recruits

Period of

probation, if

any

Method of

recruitment,

whether by direct

recruitment or

by promotion

or by deputation/

/transfer/contract

and percentage

of the vacancies

to be filled by

various methods

In case of recruit-

ment by promotion/

/deputation/

/transfer, grades

from which

promotion/

/deputation/

/transfer is

to be made

Educational

and other qualifications

required for

direct recruits

Classifi-

cation

Whether age & educational

qualifications prescribed for the

direct recruits will apply in the

case of promotees

Number

posts

Level in

the Pay

Matrix

If a

D.S.C./

/D.P.C.

exists,

what is its

compo-

sition

Circum-

stances in

which the

Goa Public

Service

Commission

is to be

consulted in

making

recruitment

471

(2019)

(Subject

variation

depen-

dent on

workload).

N. A.

Group

‘C’

Non-Mini-

sterial

Non-

Gazetted.

L-2.

Not exceed-

ing 45 years

(Relaxable for

Government

servants upto

five years in

accordance

with the

instructions

or orders

issued by the

Government

from time to

time).

N. A.

Two years.

Direct

Recruitment.

Multipur-

pose

Health

Worker

(Male)/

Multipur-

pose

Health

Worker

(Female)/

Auxiliary

Nurse

Midwife.

(Note:

For the

Multi

Purpose

Health

Workers,

in case of

non-

availabil-

ity of male

candi-

dates, the

posts will

be filled

from

female

candi-

dates).

N. A.

Essential:

(1) Higher Secondary

School Certificate or All

India Council for Techni-

cal Education approved

Diploma awarded by a

recognized State Board

of Technical Education

or equivalent quali-

fication from a reco-

gnized Institution.

(2) One and half year

training (Course) as

Multipurpose Health

Workers or two years

training (Course) as

Auxiliary Nurse Mid-

wife from Government

Institute or any Institu-

tion recognized by the

Indian Nursing Council.

(3) Registration with

State Nursing Council.

(4)

Knowledge

Konkani.

Desirable:

Knowledge of Marathi.

Whether

selection

post or

non-

-selection

post

Group

‘C’,

D.S.C/

/D.P.C.

N. A.

2 3

4 5

8 9 10 11 12 13

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SERIES I No. 47

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3007

Department of Power

Office of the Chief Electrical Engineer

—

Notification

150/01/CEE/Tech

Electricity Supply Code, 2018

In exercise of the powers conferred under

various sections of the Electricity Act, 2003,

the Hon’ble J.E.R.C. for the State of Goa and

Union Territories vide notification No.

JERC:23/2018 dated 26th November, 2018 has

notified the Electricity Supply Code, 2018 in

the Gazette of India.

The Notification is brought to the notice of

the general public by order and in the name

of Government of Goa.

Reshma Mathew, Chief Electrical Engineer

& ex officio Additional Secretary (Power).

Panaji, January, 2019.

—————

JOINT ELECTRICITY REGULATORY

COMMISSION FOR THE STATE OF GOA

AND UNION TERRITORIES (ELECTRICITY

SUPPLY CODE) REGULATIONS, 2018

In exercise of the powers conferred under

Section 181 read with Section 50, of the

Electricity Act, 2003 (Act No. 36 of 2003)

(hereinafter referred to as ‘the Act’), and all

other powers enabling it in this behalf

including sub-ordinate legislation, rules,

statutory orders, resolutions, clarifications

issued by the Government in terms of the Act

relating to supply of electricity, the Joint

Electricity Regulatory Commission for the

State of Goa and Union Territories (UTs) hereby

makes this “Electricity Supply Code”

Regulations, 2018, hereinafter called the

Supply Code, 2018.

Short

title,

scope,

extent

and

commencement.— 1.1 This Supply Code, 2018

shall be called “Joint Electricity Regulatory

Commission for the State of Goa and UTs

(Electricity Supply Code) Regulations, 2018”

(hereinafter referred to as ‘the Supply Code,

2018’).

1.2 This Supply Code, 2018 details the

obligations of the Licensee and consumers

vis-à-vis each other and specifies the set of

practices that shall be adopted by the Licensee

to provide efficient, cost-effective and

consumer friendly service to the consumers.

It specifically details the following:

(1) The procedure for connection,

disconnection, reconnection, assessment of

load, changes in existing connections (load

modifications, change of name, change of

tariff category, etc.);

(2) Practices relating to consumer

metering, billing and payment.

(3) Method of assessment of electricity

charges payable in case of theft of electricity

pending adjudication by the appropriate

court or in case of unauthorized use of

electricity;

(4) Disconnection of supply in case of theft

or unauthorized use of electricity and

removal of meter, electric line, electrical

plant and all other apparatus; and

(5) Measures to prevent diversion of

electricity, theft or unauthorized use or

tampering, distress or damage to electrical

plant, electric line or meter.

1.3 All the forms and formats annexed to the

Supply Code, 2018 are integral part of this

Supply Code, 2018. The Licensee, if it feels

imperative, may approach the Commission to

seek suitable amendments in the forms/

/formats and such amended forms/formats

would be posted on the website of the

respective Licensees for use by consumers.

1.4 This Supply Code, 2018 shall be

applicable to:–

(1) All Distribution Licensees including

Deemed Licensees and all Consumers in the

State of Goa and Union Territories (except

Delhi).

(2) All other persons who are exempted

under Section 13 of the Act from obtaining

the Licence; and

(3)

Unauthorized supply, unauthorized

use, diversion and other means of unauthorized

use/abstraction of electricity.

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3008

1.5 The provisions of the Supply Code, 2018

shall be read in conjunction with the

Regulations made under the Joint Electricity

Regulatory Commission for the State of Goa

and UT’s (Standard of Performance for

Distribution Licensees) Regulations, 2015 and

other relevant Regulations and codes notified

by the Commission for the State of Goa and

UT’s and as amended from time to time:

Provided that in case the timelines and other

conditions specified in this Supply Code, 2018

are in variation with Joint Electricity

Regulatory Commission for the State of Goa

and UT’s (Standard of Performance for

Distribution Licensees) Regulations, 2015 (SOP

Regulations), the timelines and other

conditions as specified in this Supply Code,

2018 shall prevail and such timelines and other

conditions shall be deemed to have been

replaced in the existing SOP Regulations.

1.6 This Supply Code, 2018 shall come into

force from the date of its publication in the

Official Gazette.

1.7 The Supply Code, 2018 consists of 10

Chapters, as follows:–

(1) Chapter 1: Short Title, Scope, Extent

and Commencement.

(2) Chapter 2: Definitions.

(3) Chapter 3: Supply Code Review Panel.

(4) Chapter 4: System of Supply and

classification of Consumers.

(5) Chapter 5: Procedure for release of

new connections and modifications as per

existing connection.

(6) Chapter 6: Metering.

(7) Chapter 7: Billing.

(8) Chapter 8: Restrictions-Theft and

Unauthorized use of electricity.

(9) Chapter 9: Disconnection and

Reconnection.

(10) Chapter 10: General Provisions.

CHAPTER-2

2. Definitions and Interpretations.— 2.1

Words, terms and expressions defined in the

Electricity Act, 2003, as amended from time to

time and used in this Supply Code, 2018 shall

have and carry the same meaning as defined

and assigned in the said Act.

All other expressions used herein but not

specifically defined in the Act or Regulations

but defined under any law passed by a

competent legislature and applicable to the

electricity industry in the State of Goa and UTs

shall have the meaning assigned to them in

such law. Subject to the above, expressions

used herein but not specifically defined in the

Act or any law passed by a competent

legislature shall have the meaning as is

generally assigned in the electricity industry.

2.2 In the interpretation of this Supply Code,

2018, unless the context otherwise requires:–

(1) Words in the singular or plural term,

as the case may be, shall also be deemed to

include the plural or the singular term,

respectively;

(2) References to any statutes, Regu-

lations or guidelines shall be construed

as including all statutory provisions

consolidating, amending or replacing such

statutes, Regulations or guidelines, as the

case may be, referred to;

(3) Terms “include” or “including” shall

be deemed to be followed by “without

limitation” or “but not limited to” regardless

of whether such terms are followed by such

phrases or words of like import.

2.3 In this Supply Code, 2018, unless it is

repugnant to the context:–

(1) “Act” means the Electricity Act, 2003

and subsequent amendments thereof;

(2) “Agreement” means an agreement

entered into by the Distribution Licensee

and the consumer for the services including

supply of electricity by the Licensee to the

consumer;

(3) “Appellate Authority” means the

authority prescribed under sub-section (1)

of Section 127 of the Act;

(4) “Applicant” means an owner or

occupier of any land/premises who files an

OFFICIAL GAZETTE — GOVT. OF GOA

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3009

application form with a Licensee for supply

of electricity, increase or reduction in

sanctioned load/contract demand, change

in title, disconnection or restoration of supply

or termination of agreement or any other

services as specified in this Supply Code,

2018 as the case may be, in accordance with

the provisions of the Act and the Code, Rules

and Regulations made thereunder or other

services;

(5) “Application” means an application

form complete in all respects in the

appropriate format, as specified in this

Supply Code, 2018 along with documents

showing payment of necessary charges and

other compliances;

(6) “Application form” means an

application form complete in all respects in

the appropriate format, as required under

this Supply Code, 2018;

(7) “Apparatus” means electrical

apparatus and includes all machines,

fittings, accessories and appliances

connected to the electrical distribution

system;

(8) “Area of supply” means the area within

which a Distribution Licensee is authorized

by his licence to supply electricity;

(9) “Assessing Officer” means an officer

designated as Assessing Officer by the

concerned State/UTs Government under

provisions of Section 126 of the Act;

(10) “Authorized Officer” means an officer

designated as Authorized Officer by the

Appropriate Authority, under provisions of

Section 135 of the Act;

(11) “Authorized representative” of any

person/entity means all officers, staff,

representatives or persons discharging

functions under the general or specific

authority of the concerned person/entity;

(12) “Billing cycle or billing period”

means the period as approved by the

Commission for which regular electricity

bills are to be prepared by the Licensee for

different categories of consumers;

(13) “Breakdown” means an occurrence

relating to equipment of the distribution

system of the Licensee including electric

line up to the consumer meter that prevents

its normal functioning;

(14) “Calendar year” means the period

from the first day of January of a year to the

thirty first day of December, of the same

year;

(15) “Check meter” means a meter

connected to the same core of the Current

Transformer (CT) and Voltage Transformer

(VT) to which main meter is connected and

shall be used for accounting and billing of

electricity in case of failure of main meter;

(16) “Commission” means the Joint

Electricity Regulatory Commission for the

State of Goa and Union Territories (except

Delhi);

(17) “Conductor” means any wire, cable,

bar, tube, rail or plate used for conducting

electrical energy and so arranged as to be

electrically connected to a system;

(18) “Connected load” expressed in kilo

Watt (kW), kilo Volt Ampere (kVA) or Horse

Power (HP), means aggregate of the

manufacturer’s rated capacities of all energy

consuming devices or apparatus connected

with the Distribution Licensee’s service line

on the consumer’s premises, which can

be simultaneously used and shall be

determined as per the procedure laid down

in this Supply Code, 2018. This shall be

expressed in kW or kVA. If the rating is in

kVA, the same shall be converted to kW by

multiplying the kVA with a Power Factor of

0.9. If the same or any other apparatus is

rated in H.P., the H.P. shall be converted to

kW by multiplying it by 0.746;

(19) “Connection point” or “Interconne-

ction” means a point at which the

consumer’s installation and/or apparatus

are connected to Distribution Licensee’s

distribution system;

(20) “Consumer” means any person who

is supplied with electricity for his/her own

use by a Licensee or the Government or by

OFFICIAL GAZETTE — GOVT. OF GOA

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3010

any other person engaged in the business

of supplying electricity to the public under

the Act or any other law for the time being

in force and includes any person whose

premises are for the time being connected

for the purpose of receiving electricity with

the works of a Licensee, the Government or

such other person, as the case may be

including

temporarily

disconnected

premises. A consumer is specified as a:–

(a) ‘Low Tension Consumer (LT

Consumer)’ if the consumer obtains

supply from the Licensee at low or

medium voltage;

(b) ‘High Tension Consumer (HT

Consumer)’ if the consumer obtains

supply from the Licensee at High Voltage;

Consumer)’ if the consumer obtains

supply from the Licensee at Extra High

Voltage;

(21)

“Consumer

installation”

“Consumer’s installation” means any

composite portable or stationary electrical

unit including electric wires, fittings, motors

and apparatus erected and wired by or on

behalf of the consumer at the consumer’s

premises starting from the point of supply

and includes apparatus that is available on

his premises for being connected or

envisaged to be connected to the installation

but is for the time being not connected;

(22) “Consumer’s premises” means land,

building or structure or part or combination

thereof in respect of which a separate meter

or metering arrangements have been made

by the Licensee for supply of electricity.

(23) “Consumption Charges” means the

consumption of electrical energy in kWh or

kVAh multiplied by applicable energy

charges and demand charges/fixed

charges, fuel surcharge adjustment (FSA),

peak load exemption charges, whichever

applicable. These exclude all types of duties

and taxes, service charge and rentals;

(24) “Contracted load” or “Contract

demand” means the maximum demand in

kW, kVA or HP, agreed to be supplied by the

Licensee and indicated in the agreement

executed between the Licensee and the

consumer;

(25) “Cut-out” means any appliance or

device for automatically interrupting the

conduction of electricity through any

conductor when the current rises above a

pre-determined quantum and shall also

include fusible devices;

(26) “Date of commencement of supply”

is the date when the Licensee energizes the

installation of the consumer by connecting

it to the Distribution main;

(27) “Demand charge” for a billing period

refers to a charge levied on the consumer

based on the contracted/sanctioned load or

maximum demand (reference to sub clause

2.3(50) of this Supply Code, 2018) whichever

is higher, and shall be calculated as per the

procedure laid down in the Tariff;

Order approved by the Commission;

(28) “Developer” means a person or

company or organization or authority that

undertakes development of an area for

residential, commercial or industrial use and

includes development agencies, colonizers,

co-operative group housing societies,

associations, etc.;

(29) “Disconnection” means the physical

separation of user or consumer from the

Licensee’s system;

(30) “Distribution mains” means the

portion of any main with which a service

line is, or is intended to be, immediately

connected;

(31) “Distribution system” means the

system of wires and associated facilities

between the delivery points on the

transmission lines or the generating station

connection and the point of connection to

the installation of the consumers;

Explanation: Any system consisting

mainly of overhead lines, underground

cables, service lines, electrical plant, control

switchgear and meters having design

OFFICIAL GAZETTE — GOVT. OF GOA

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3011

voltage of 33 kV and below and shall also

include any other system of higher voltage

as the Commission may specifically

recognize. The Distribution System shall not

include any part of the Transmission System

except the terminal equipment (metering

system, CT and PT) connected at consumer

end and used for the supply of electricity to

extra high voltage (66 kV and above)

consumers;

(32) “Earthed” means connected with

the general mass of earth in such manner

as to ensure at all times an immediate

discharge of energy without danger;

(33) “Electric line” means any line which

is used for carrying electricity for any

purpose and includes;

(a) any support for any such line, that

is to say, any structure, tower, pole or

other thing in, on, by or from which any

such line is, or may be, supported, carried

or suspended; and

(b) any apparatus connected to any

such line for the purpose of carrying

electricity;

(34) “Emergency Rostering” means load

shedding carried out by disconnecting at

short notice or no notice for safety of

personnel and equipment;

(35) “Energy Charge” refers to a charge

levied on the consumer based on the

quantity of electricity (units in kWh or

kVAh as per tariff) consumed by the

consumer;

(36) “Extra High Voltage (EHV)” or “Extra

High Tension (EHT)” means a voltage

exceeding 33000 Volts;

(37) “Electrical Inspector” means a

person appointed as such by the

appropriate Government under sub-section

(1) of Section 162 of the Act and also includes

the Chief Electrical Inspector;

(38) “Financial Year” means the period

beginning from first of April in an English

calendar year and ending with the thirty first

of the March of the next calendar year;

(39) “Feeder” means an LT, HT or EHT line,

emanating from a sub-station, to which a

distribution sub-station or LT, HT or EHT

consumers are connected;

(40) “Fixed Charges” shall be as per the

provisions of the prevailing Tariff Order

issued for the Licensee by the Commission;

(41) “High Voltage (HV)” or “High Tension

(HT)” means a voltage level above 440 Volts

and up to and including 33000 Volts;

(42) “Independent feeder” means a

feeder constructed at the cost of a consumer

or a group of consumers and supplying

electricity to only that consumer or group

of consumers;

(43) “Island area” means Andaman and

Nicobar and Lakshadweep Islands;

(44) “Licence” means a licence granted

under Section 14 of the Act;

(45) “Licensed Electrical Contractor

(LEC)” means a contractor licensed under

Regulation 29 of the Central Electricity

Authority (Measures relating to Safety and

Electric Supply) Regulations, 2010 and as

amended from time to time;

(46)

“Licensee”

“Distribution

Licensee” means a person who has been

granted a licence under Section 14 of the

Act, to operate and maintain a distribution

system for supplying electricity to the

consumers in his area of supply and

includes Deemed Licensee;

(47) “Load factor” is the ratio of the total

number of units consumed during a given

period to the total number of units which

have been consumed had the load been

maintained throughout the same period and

shall usually be expressed as the following

percentage:

Load factor in percentage = Actual units

consumed in a given period (kWh/

/kVAh)*100/(Contracted load in kW/kVAx

No. of hours in the period);

(48) “Low Tension (LT)” means the

voltage of 230 volts between the phase and

neutral or 440 volts between any two phases

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under normal conditions subject to the

percentage variation permissible from time

to time;

(49) “Mainland area” means all areas

other than Island areas falling under the

jurisdiction of JERC;

(50) “Maximum Demand” means the

highest load measured in average kVA or

kW at the point of supply of a consumer

during any consecutive period of 30 (thirty)

minutes or as provided by the Commission,

during the billing period;

(51) “Meter” means an equipment used

for measuring, indicating and recording

electrical quantities like energy in kWh or

kVAh, maximum demand in kW or kVA,

reactive energy in kVAR hours, etc.,

including

accessories

Current

Transformer (CT), Voltage Transformer (VT)/

/Potential Transformer (PT)/Capacitor

Voltage Transformer (CVT), etc., where used

in conjunction with such meter.

It shall also include any seal or sealing

arrangement and other measures provided

by the Licensee for sealing, reliability and

for preventing theft/unauthorized use of

electricity;

(52) “Occupier” means the owner or

person in occupation of the premises where

energy is used or proposed to be used;

(53) “Overhead line” means any electric

supply-line, which is placed above ground

and in the open air but excluding live rails

of traction system;

(54) “Outstanding Dues” means all

electricity dues pending on said premises

(i.e., amount billed but not paid by the

consumer) at the time of disconnection plus

late payment surcharge subject to Section

56 (2) of the Act;

(55) “Phased contract demand” means

contract demand agreed to be availed in a

phased manner;

(56) “Point of supply” means the point at

the incoming terminals of switchgear

installed by the consumer;

(57) “Power factor” means, the average

monthly power factor and shall be the ratio

expressed as a percentage of the total

kilowatt hours to the total kilovolt ampere

hours supplied during the month; the ratio

being rounded off to two decimal figures;

(58) “Premises” means land, building or

infrastructure or part or combination

thereof in respect of which a separate meter

or metering arrangements have been made

by the Licensee for supply of electricity;

(59) “Prosumer” means a Consumer who

is also injecting the power in the grid;

(60) “Rural areas” means all areas other

than urban areas;

(61) “Sanctioned Load” means the load

in kW, kVA or HP, which the Licensee has

agreed to supply from time to time subject

to the governing terms and conditions in the

absence of an Agreement between the

Distribution Licensee and the consumer;

(62) “Service Line” means any electric

supply line through which electricity is, or

is intended to be, supplied:

(a) to a single consumer either from a

distributing main or immediately from the

Distribution Licensee’s premises; or

(b) from a distributing main to a group

of consumers on the same premises or on

contiguous premises supplied from the

same point of the distributing main;

(63) “Standby Meter” means a meter

connected to CT and VT, other than those

used for main meter and check meter and

shall be used for accounting and billing of

electricity in case of failure of main meter

for all new connections at voltage level of

33 kV and above to be issued after

notification of these Regulations;

(64) “Supplier” means any entity

authorized to supply electricity to consumer

under the provisions of the Act;

(65) “Tariff Order” in respect of a Licensee

means the most recent order in force issued

by the Commission for that Licensee

indicating the rates to be charged by the

OFFICIAL GAZETTE — GOVT. OF GOA

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Licensee from various categories of

consumers for supply of electrical energy

and services;

(66) “Temporary Supply” shall mean the

supply available to any person requiring

power supply for a purpose temporary in

nature for a period up to one year, which

may be extended further after completion

of formalities;

(67) “Tariff Schedule” means the latest

schedule of charges for supply of electricity

and services issued by the Licensee as per

the provisions of the Tariff order for that

Licensee;

(68) “Theft” shall mean theft of electricity

as defined in Section 135 of the Act;

(69) “Transmission Licensee” means a

person who has been granted a licence

under Section 14 of the Act authorizing him

to establish or operate transmission lines;

(70) “Transmission System” means the

system consisting of EHV electric lines being

operated at EHV (excluding generator

interconnection facilities) owned and/or

operated by the Transmission Licensee for

the purposes of transmission of electricity

from one power station to a sub-station or

to another power station or between sub-

-stations or to or from any external

interconnection equipment up to the

interconnection with the distribution system

and includes the plant and apparatus and

meters owned or used by the Transmission

Licensee

connection

with

the

transmission of electricity, but shall not

include any part of any Licensee’s

distribution system;

(71) “Urban Areas” means the areas

covered by all Municipal Corporations

and other Municipalities including the

areas falling under the various Urban

Development Authorities, Cantonment

Authorities and industrial estates or

townships including the areas covered

under class I cities;

(72) “User” means any person having

electrical interface with, or using the

distribution system of the Distribution

Licensee to whom this Supply Code, 2018 is

applicable.

Explanation: Any Distribution Licensee,

Transmission Licensee and generating

Units connected to the distribution system

and the person availing open access in

transmission or distribution system are also

included in this term.

CHAPTER-3

3. Electricity supply code review panel.— 3.1

The Commission shall constitute an Electricity

Supply Code Review Panel to review this

Supply Code, 2018 on periodic basis. The

Review Panel shall consist of such number of

members from the State of Goa and Union

Territories (except Delhi), as the Commission

may consider necessary.

The Review Panel shall consist of the

following:–

(1) Secretary of the Commission;

(2) One member from each of the

Distribution Licensees of the State of Goa

and Union Territories;

(3) One member to represent State

Transmission Utility (STU);

(4) Three representatives of Industrial

consumers to be nominated by the

Commission. They shall be from duly

registered organization or Association of

Industries/Chambers of Commerce. Of

these, two representatives shall be from HT/

/EHT consumers and one from LT industrial

consumers;

(5) Two representatives, to be nominated

by the Commission. They shall be from

registered consumer organizations/bodies

to represent domestic and commercial

categories of consumers;

(6) Two representatives from the

Consumer Grievance Redressal Forum

(CGRF) on a rotational basis as nominated

by the Commission from time to time; one of

the CGRF representatives shall represent the

Island area and the other shall represent

mainland area;

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(7) Ombudsman of the Joint Electricity

Regulatory Commission (JERC) shall be a

permanent member of the Review Panel;

(8) One member, to be nominated by the

Commission, shall be from registered bodies

representing interest of agricultural

consumers;

(9) The Commission may further add any

other member(s) or experts to the Review

Panel from any sector/profession as it may

deem necessary.

3.2 The Secretary of the Joint Electricity

Regulatory Commission (JERC) shall be the

Chairperson of the Review Panel.

3.3 The Member-Secretary of the Review

Panel shall be an Officer of the Commission to

be appointed by the Chairperson of the Panel.

3.4 All members of the Review Panel shall

be appointed for a period of three years unless

they cease to hold their office. The new

member in replacement shall be from the same

category and for the unexpired period of the

term.

3.5 The existing members of the Review

Panel shall continue to be members of the

Review Panel till the expiry of their term or till

the new members are appointed, whichever

is later.

3.6 The Review Panel shall meet at least

once in every twelve (12) months. The

Member-Secretary of Review panel shall

convene meetings with the approval of the

Chairperson in consultation with the

Commission. The Chairperson shall send

meeting notice along with agenda to all the

members ten days in advance.

3.7 The Chairperson, Member-Secretary

and all members shall be part-time members

of the Review Panel. They shall draw their

salaries, allowances and perquisites from their

respective parent organizations.

3.8 It will be incumbent upon the members

of the CGRF attending the meetings of the

Review panel to consult with CGRF’s of

other utilities and raise their issues in the

meetings.

3.9 The Member-Secretary of the Review

Panel shall send the proceedings of the

meetings to all the members and to the

Commission within 15 days from the date of

the meetings.

3.10 Any Licensee, generating company,

consumer, industry or any interested parties

or business organization may send their

suggestions in writing for revision of this

Supply Code, 2018 to the Member-Secretary

of the Review Panel. All these representations

or suggestions shall be recorded and

discussed in the meetings. The Member-

-Secretary shall maintain the entire

correspondence relating to the Review

Panel.

3.11 The Commission may amend the

Supply Code, 2018 suo-moto or on the

recommendations of the Review Panel

committee. However, before any amendment

is issued, procedure as specified in the Joint

Electricity Regulatory Commission (Conduct

of Business) Regulations, 2009 as amended

from time to time, shall be followed.

3.12 A notice of the gist of amendments made

in the Supply Code, 2018 shall be published

by the Licensees in at least two newspapers

having wide circulation in the areas/regions

of supply stating that copies of the amended

Electricity Supply Code are available for

purchase in the offices as mentioned at 3.13

below.

3.13 Copies of this Supply Code, 2018, as

duly amended from time to time, shall be kept

at areas offices, regional offices, circle offices,

division and subdivision offices of the

Licensees and such other offices as may be

specified by the Commission. The Licensees

shall also post the copy of this Supply Code,

2018 on their respective websites.

CHAPTER-4

4. System of supply and classification of

consumers.

System of supply.— 4.1 The Licensee shall

supply power within the frequency band

specified in the Central Electricity Regulatory

Commission (Indian Electricity Grid Code)

Regulations, 2010 including amendments

thereof, if any, and JERC (State Grid Code)

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Regulations, 2010 including amendments

thereof, if any. At the point of commencement

of supply, except with the written consent of

the consumer or with the previous sanction of

the Commission, a supplier shall not permit the

voltage to vary from the declared voltage more

than the limit specified by Central Electricity

Authority from time to time.

Classification of supply.— 4.2 The

classification of supply depends upon the

network in the State and Union Territories and

has been customized based on the prevailing

voltage levels in the State and Union

Territories.

4.3 The supply shall generally be given at

the following voltages on the basis of

contracted load for the States and Union

Territories as per the tables given below:

Table 1: Standard Voltage of Supply:–

Category

System of Supply

Low Tension

All installations (other than

Single phase at

irrigation pumping and

220 V/230 V

agricultural services) with

a contracted load up to and

including 5 kW.

Irrigation pumping and

3 Phase, 4 wire

agricultural services and

at 440 V

all installations with a

contracted load exceeding

5 kW and up to and including

100 kVA of contracted load

High Tension

Contracted load exceeding

6.6 kV/11kV/

100 kVA and up to and

/22kV/33kV

including 5000 kVA

Extra High Tension

Contracted load exceeding

66 kV and above

5000 kVA

Notwithstanding above, the consumer may

opt for supply at higher voltage even though

the contracted load is less than the specified

limit, if the consumer so desires:

Provided that such supply shall be provided

only in case it is found technically feasible:

Provided further that the cost of such supply

at higher voltage shall be borne by the

consumer seeking such supply.

The Licensee may, depending upon the

technical constraints of the distribution system,

offer supply at a higher voltage than that

specified above, however, the differential cost

for supplying at higher voltage shall be borne

by the Licensee.

Supply to existing consumers at voltage

lower than the limit specified above, shall

continue and in case their load requirement

increases, the above specified limit will be

applicable and the consumer has to opt for

supply at higher voltage.

Further, the Licensee wise specific details

regarding voltage of supply at various Contract

Loads shall be as per the Conditions of Supply

and the provisions of Supply Code, 2018 in this

regard shall be read in conjunction with

Conditions of Supply.

4.4 The Voltage Rebate for availing the

supply at higher voltage level than the voltage

level prescribed in this Supply Code, 2018 shall

be as specified by the Commission in the Tariff

Orders.

4.5 Load for energy intensive consumers

such as arc/induction furnaces, rolling mills,

re-rolling mills and mini steel plants shall be

released only through an independent feeder

wherever feasible and all necessary charges

shall be paid by the consumer. Supply may be

given through independent feeder in other

cases at the request of the consumer if the

consumer is willing to bear all applicable

charges.

4.6 The Licensee may, depending upon the

technical conditions of the distribution system,

give supply at a voltage and phase other than

the classification of supply in Regulation 4.3

of this Supply Code, 2018, subject to the

Commission’s approval. Adequacy of Power

Factor & Installation of Shunt Capacitors.

4.7 Consumers having a contracted demand

of 20 kW and above shall have to install a PF

correction device such as Shunt Capacitor.

The consumer shall ensure such devices if not

already installed shall be installed as per the

following timeline from the date of notification

of this Supply Code, 2018:

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(a) Contract demand of 50 kW and above

except domestic consumers: PF correction

device to be installed within a period of six

months (06) months.

(b) Contract demand of 20 kW to 50 kW

and domestic consumers with contract

demand above 25 kW: PF correction device

to be installed within a period of twelve (12)

months.

4.8 All LT consumers as specified in

Regulation 4.7 above obtaining 3 phase supply

have to maintain Power Factor (lagging) of not

less than 0.85 in respect of their installation.

All HT/EHT consumers should maintain a

Power Factor (lagging) of 0.95 and above. The

meters installed by the Licensee shall have

Power Factor measuring feature and actual

Power Factor shall also be indicated in the bills

of the consumers.

4.9 If Power Factor is not maintained at 0.85

(lagging) by LT consumers except domestic

consumers up to 25 kW and 0.95 (lagging) by

HT/EHT consumers, a penalty shall be

imposed as specified by the Commission in the

Tariff Order. If Power Factor reduces below 0.80

(lagging) in case of LT consumers except

domestic consumers up to 25 kW and 0.90

(lagging) in case of HT/EHT consumers, then

60 days’ notice will be served by the Licensee

for rectification of the Power Factor. Even after

60 days’ notice period, if the Power Factor

is not improved, the Licensee can serve

disconnection notice mentioning that if the

Power Factor is not improved within 30 days,

the Licensee may disconnect the supply.

4.10 The Power Factor Penalty and Incentive

shall be specified by the Commission in the

Tariff Orders.

4.11 The Power Factor Penalty/Incentive as

well as notice for improvement of Power Factor

and disconnection of supply on account of not

maintaining the minimum prescribed Power

Factor shall only be applicable based on actual

Power Factor measured by the Licensee and

indicated in the bill of the consumer.

4.12 The Distribution Licensee shall not

commence power supply to any applicant

requiring power load exceeding the limits as

specified in Regulation 4.7 unless the

consumer installation is provided with a

suitable and adequate Power Factor corrective

equipment.

4.13 The consumer shall procure his own

shunt capacitor of any make from the list of

manufacturers empanelled by the Distribution

Licensee (according to IS Standards) of

adequate rating at his cost. The consumer shall

install it after providing manufacturer’s test

certificate to the Distribution Licensee. The

consumer may also alternatively request the

Distribution Licensee to install the shunt

capacitor for his installation subject to

necessary payment and the Distribution

Licensee shall install shunt capacitor of

adequate rating if available with it. The

Distribution Licensee shall provide, upon

request from consumers, guidance for suitable

rating of the shunt capacitors and name of the

suppliers empanelled by the Distribution

Licensee.

4.14 The shunt capacitor installed by the

Distribution Licensee at the cost of the

Applicant/Consumer shall be the property of

the Applicant/Consumer by whom it shall be

maintained. In case the capacitor installed is

damaged or found missing, it shall be replaced

by the consumer at his cost or the Distribution

Licensee may replace it at the cost of the

consumer if the capacitors of the adequate

ratings are available with the Licensee.

Parallel Operation with Distribution

Licensee’s System.— 4.15 The consumer shall

submit necessary technical and operational

details as may be needed to co-ordinate with

the Distribution Licensee before installing any

generating unit in any premises, in case it is

to be connected with the Distribution System.

Further, the consumer shall take approval

of concerned agencies including Chief

Electrical Inspector or Electrical Inspector in

accordance with the Central Electricity

Authority (Measures Relating to Safety and

Electric Supply) Regulations, 2010 including

amendments thereof and the relevant

Government’s Notification, if any, in force from

time to time before energization of such

generating unit.

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4.16 Operation of generating unit in

consumer’s installation in parallel with the

Licensee’s system is permissible only with the

written consent of the Licensee. However, the

consumer may install generator, inverter, solar

generating plant only after the consumer has

installed automatic 4 pole changer and a

manual double link switch changer so that the

current of generator/inverter may not be

injected in the Licensee’s distribution system

under any circumstances. The capacity of the

generator/inverter shall not be taken into

account for calculation of connected load.

4.17 Where consent has been given for

parallel operation, the consumer shall arrange

to protect his installation from disturbances in

the Licensee’s system. The consumer should

also ensure that his supply does not get

connected to the Licensee’s system. The

Licensee shall not be liable for any damage

caused to the consumer’s plant, machinery

and apparatus on account of such parallel

operation, or any adverse consequence arising

thereof. For parallel operation with the grid,

the consumer shall have to follow the

provisions of the Electricity Grid Code as

specified by Joint Electricity Regulatory

Commission for the State of Goa and UTs and

other relevant Regulations. The actual

operations shall be carried out in coordination

with both the State Transmission Utility and

the Licensee.

4.18 Where no such consent has been given,

the consumer shall arrange the plant,

machinery and apparatus of his generating

units, including an extension of or addition to

the same, to operate in an isolated mode and

the generating unit, in no case, should get

connected to the Licensee’s system. The

Licensee, on intimating the consumer, can

enter the premises and inspect the

arrangement to ensure that at no time the

generator gets connected to his system.

4.19 In case the consumer’s supply gets

extended to the Licensee’s system from a

generator or inverter or from any other source,

without appropriate approval from the

Licensee, causing damage to the Licensee’s

apparatus or to human life, the consumer shall

be made responsible for the same and shall

be liable to fully compensate the Licensee for

all losses caused to the Licensee or to the

Licensee’s other consumers/persons and shall

also be fully liable for civil and criminal

offences.

Classification of Consumers/Prosumers.—

4.20 The Commission may classify and

reclassify consumers/prosumers into various

tariff categories including sub-categories and

slabs from time to time. No additional category

including sub-category or slab other than

those approved by the Commission shall be

created by the Licensee.

Charges for Supply.— 4.21 Charges for

supply of electricity shall be as per the tariff

schedule approved by the Commission from

time to time. The charges may include:

(1) Charges for supply of energy (fixed

charges, energy charges, etc.) as

determined for the Licensee by the

Commission in the latest tariff order for the

Licensee;

(2) Wheeling charges and/or cross-

subsidy

surcharge

and

additional

surcharge, if any, as determined by the

Commission;

(3) Rental, if any, towards meters and

other electric plant and equipment of

the Licensee, as approved by the

Commission;

(4) Miscellaneous charges such as penal

charges for exceeding contract demand, late

payment surcharge, and any other charges

applicable as approved by the Commission

from time to time.

In addition to the Charges as approved by

the Commission, Licensee can charge the

statutory levies such as electricity duty, taxes

or any other taxes/duties payable by the

consumer as per law of the relevant

Government of the State and UTs;

In addition to the Charges as approved by

the Commission, Security Deposit shall be

deposited by the consumer with the

Distribution Licensee as per Regulation 5.130

of this Supply Code, 2018.

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4.22 The Licensee shall publish the tariff

schedule on its website immediately after the

Commission has approved it. The Licensee

shall also make available copies of the tariff

schedule to consumers at a reasonable price.

Supply through Independent feeders.— 4.23

Due to extensive urbanization, it has become

difficult to lay distribution/transmission lines,

especially in urban areas, because of right of

way problem. Henceforth, before allowing

supply to an applicant through independent

feeder, technical feasibility including right of

way to lay the line, space for placing/erecting

controlling breaker in the control room/

/switchyard, creation of additional line bay

shall be examined. The same shall be allowed

only in cases where it is technically feasible to

lay an independent feeder.

4.24 The Licensee shall not be held

responsible for the delay in giving supply if the

same is on account of problems relating to

statutory clearances, right of way, acquisition

of land, or the delay in consumer’s obligation

to obtain approval of Chief Electrical Inspector

for High Tension installations, over which the

Licensee has no reasonable control.

4.25 The charges of controlling equipment

including Circuit Breaker, Bay (if to be

erected), CTs & PTs, Isolators, Line and Earth

switch, Meter required at the feeding sub-

station, Electric Line up to the consumer end

and the meter at consumer end shall be borne

by the applicant.

4.26 Such consumer, who on his own,

requests for supply of electricity through an

independent feeder, will be billed as per the

meter reading taken jointly by consumer and

the Licensee, of the meter installed as per the

CEA (Installation and Operation of Meters)

Regulations, 2006. The Licensee will inform the

consumer through phone/SMS to be present

for joint reading of meter. In case the consumer

fails to be present, it will be treated as deemed

to be present for meter reading. However, in

case the Automatic Meter Reading (AMR)

meters are installed for meter-reading, the

billing shall be done as per the meter reading

by the Licensee and joint meter reading will

not be applicable.

4.27 If more than one applicant/consumer(s)

are required to be fed from the existing

independent feeder due to right of way or other

similar problems, the utility shall connect such

consumer(s) to an existing independent feeder

provided they are of the same category, i.e.,

HT Industrial, HT Non-Domestic Supply/Bulk

Supply consumers and subject to the

concurrence of the original consumer who has

paid for the independent feeder. In such cases,

metering arrangement at the consumer end

would be mandatory.

The billing of such consumers shall be done

as per Regulation, 4.26 on the basis of the meter

reading, in proportion of the consumption

recorded by the meters installed as per CEA

(Installation and Operation of Meters)

Regulations, 2006. The metering arrangement

at both ends (sub-station as well as the

consumer end) would be of the same

specifications and accuracy class conforming

to CEA Metering Regulations.

4.28 Independent feeder shall be considered

independent as long as the number of

consumers connected on an independent

feeder are five or less subject to technical

limitations.

Where more than five consumers are

connected on an independent feeder, that

feeder shall be considered as general feeder

and the billing to the consumers shall be done

based on the consumption recorded by the

meters installed for the respective consumer.

4.29 The additional consumer required to be

connected on such general feeder, shall

deposit the service connection charges as

approved by the Commission from time to time.

4.30 As long as the status of the feeder

remains independent, the meters installed at

the sub-station and at the consumer end shall

be read by the Licensee on the same day in

the shortest possible time in the presence

of the consumer’s representative. The

apportionment of the feeder losses among the

consumers on the independent feeder shall be

done in proportion of their consumption as per

the meters installed at their end irrespective

of the distance of the consumer on the feeder.

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The consumer shall thus, be billed as per

Regulation 4.26.

In case due to exigencies/unforeseen

reasons, any other consumer(s) of different

category are to be connected to the

independent feeder for some period to

maintain the continuity of supply, the same will

be connected only with the permission of the

appropriate authority of the Licensee. If such

consumers are required to be connected on

an independent feeder for more than 7 days,

the permission of the Director or appropriate

authority concerned shall be required and

during such period the independent feeder

will be deemed to be a general feeder.

The consumer(s) of the independent feeder

shall be informed prior to the connection/

/disconnection of consumer(s) of other

category on the independent feeder and the

reading of the meters installed at the consumer

end and the substation meter shall be taken

simultaneously in a shortest possible time in

the presence of the consumer(s) or their

representative. No apportionment of losses

shall be carried out during this period and the

billing for this period shall be done as per the

consumption recorded by the meters installed

at the consumer(s) end. For connecting second

or subsequent consumer on an independent

feeder, the consent of the original consumer(s)

shall be required:

Provided that, with the proposed addition

of load of the subsequent consumer(s), if the

total load on the independent feeder exceeds

its rated capacity, such consumer(s) shall not

be connected until the capacity of the feeder

is augmented.

4.31 When additional consumer(s) are

connected on an independent feeder, the

original cost of the common portion of the

independent feeder shall be shared by the new

consumer(s) and the credit of the same will

be given to the original consumer in the

manner agreed between new consumer(s)

and original consumer.

4.32 In case an independent feeder has been

laid on common poles/structures or otherwise

and any case of misuse for abstraction of

power or unauthorized use of the independent

feeder for connecting any other load by the

line staff is noted, the same shall be dealt under

Section 142 of the Electricity Act for action

against the defaulting employee/person not

withstanding any actions that may be taken

against such employee/person under Section

138 of the Electricity Act by the appropriate

authority:

Provided that in case the connivance of the

consumer is proved, the issue will be dealt

under Section 135 of the Electricity Act for

dishonestly using electricity for the purpose

other than for which the usage of electricity

was authorized.

4.33 Supply to 33 kV and above rating

substations would be given through

independent radial lines, i.e., no tapping of 33

kV and above rating lines would be allowed.

4.34 The estimated cost involved for

extension of distribution system or laying an

independent feeder shall be calculated as per

the Schedule of Rates approved by the

Commission.

4.35 After deposit of requisite charges by

the applicant, the Licensee shall take

necessary steps for extension of distribution

system for supply of electricity within the

time limits as specified in this Supply Code,

2018.

4.36 All equipment except the meter (if

supplied by the applicant), notwithstanding

that whole or a portion thereof has been paid

by the consumer, upon energization, shall

become the property of the Licensee and the

Licensee shall maintain the same without

claiming any operation and maintenance

expenses, including replacement of defective/

/damaged material/equipment from the

consumer. Warranty/Guarantee of such

equipment shall also stand transferred to the

Licensee. The Distribution Licensee shall have

the right to use it for the supply of electricity

to any other person by tapping or otherwise

except if such supply is detrimental to the

supply to the consumer already connected

therewith and subject to the provision under

Regulation 4.27.

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4.37 The Licensee shall maintain a record

of expenditure incurred on extension of

distribution system consumer-wise in case of

consumers requiring supply on 11 kV and

above voltage. After execution of work, the

amount found excess, if any, shall be refunded

to the applicant by adjustment in future bills.

The Licensee shall be entitled to demand the

amount found short, if any, by giving a notice

and the applicant shall pay the same within

30 days from the date of dispatch of the notice.

The applicant shall pay interest @ 12% p.a. from

the date of dispatch of notice, on the amount

found short, if the applicant fails to pay the

same within the notice period and the

applicant shall be liable for disconnection in

case of default:

Provided that the Licensee shall complete

the finalization of accounts and present the

detailed statement of expenditure to the

consumer and refund the excess amount if any

within a period of one month from the date of

release of supply failing which the Licensee

shall pay interest to the applicant @ 12% per

annum from the date of completion of work,

on the excess amount.

Special Provisions in case the applicant opts

for execution of extension of distribution

system on his own and in case of single point

supply.— 4.38 In case the applicant opts to

carry out the work on his own, the applicant

shall get the same carried out through a

Licensed Electrical Contractor.

The work relating to electrification of Urban

Estates/Group Housing Societies/Employer’s

Colonies will be executed by the concerned

department/colonizer/society/employer after

the Licensee approves the electrification plan

and the estimates for such plans and the

applicant shall pay supervision charges to the

Licensee at the rate of 15% of the estimated

labour cost of such works. The Goods and

Services Tax (GST) on the Supervision

Charges, if any, shall be recovered from the

consumer. At the time of energization of the

system, the Licensee shall ensure that the

system has been laid as per the approved

electrification plan. The applicant applying for

connection in such area shall not pay service

connection charges to the Licensee as long as

his load is within the parameters of the

sanctioned plan:

Provided that if at the time of energization

of the system, it is noted that the concerned

department/colonizer/society

has

not

executed the complete electrification work as

per the electrification plan approved by the

Licensee, the colonizer/developer shall be

required to furnish the Bank Guarantee

equivalent to 1.5 times of the estimated cost of

the balance work to be executed as per the

approved plan. The Licensee shall not release

single point connection or individual

connections to the residents of such areas

without taking requisite Bank Guarantee.

CHAPTER-5

5. Procedure for release of new connection

and modification in existing connection

Licensee’s obligation to supply.— 5.1 The

Licensee shall, on an application by the owner

or occupier of any premises located in his area

of supply, give supply of electricity to such

premises within the time specified in this

Supply Code, 2018, provided that

(1) The supply of power is technically

feasible. Where it is found to be not feasible,

the Licensee shall endeavour to improve the

feasibility at the earliest and release

connection as per this Supply Code, 2018.

(2) The applicant has observed the

procedure specified in this Supply Code,

2018; and

(3) The applicant agrees to bear the cost

of supply and services as specified in this

Supply Code, 2018.

5.2 The system of supply and voltage shall

depend on the category of the consumer and

the load as per details given in Regulations 4.1

and 4.3, subject to Regulation 4.6 of this Supply

Code, 2018.

5.3 The Licensee shall examine the technical

feasibility of the connection applied for from

their distribution mains and conduct the

inspection within 5 working days of the

receipt of application.

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5.4 In case the connection is not found

technically feasible, the Licensee shall intimate

to the applicant in writing within 10 (ten) days

of receipt of application giving reason for the

same and estimated time that it will take to

provide the connection, which shall not

exceed the timelines specified under Supply

Code, 2018.

Provided that no connection up to 20 kW

from the existing network can be delayed only

on technical grounds for domestic and

commercial consumers and for such

connections, feasibility report will not be

required. However, for load exceeding 20 kW

Licensee shall provide connection after

augmentation (if required) of the existing

network as specified in Supply Code, 2018.

5.5 If the connection is delayed beyond the

timeline specified in this Supply Code, 2018,

the applicant can lodge complaint at the

centralized call centre/complaint centre at the

zonal/district offices of the Licensee or through

telephone or on website of the Licensee or

through post. The contact details of these

centres shall be printed on the electricity bill,

displayed at the bill collection centres and

uploaded on the Licensee’s website. The

Licensee shall create Call centre/complaint

centre within a period of 6 months from the

date of notification of these Regulations, in case

not already created.

5.6 The Licensee shall create necessary

online infrastructure within a period of one:

(1) year in order to make it easy for

consumers to apply online. Once the online

infrastructure is created by the Licensee,

the Licensee shall display the monthly

updated status of application for new

connections on its website.

5.7 Nothing contained under Regulation 5.1

above shall be taken as requiring a Distribution

Licensee to supply electricity to any premises

if it is prevented from doing so by cyclone,

floods, storm and other natural calamities

beyond its control.

Licensee’s obligation to extend the

distribution system and consumer’s share in

the cost.— 5.8 The Licensee shall have

obligation for ensuring that its distribution

system

upgraded,

extended

and

strengthened to meet the demand for

electricity in its area of supply. Wherever the

existing transformation capacity at sub-station

end is loaded up to 70% of its capacity, the

Licensee shall prepare a scheme for

augmentation of such transformation capacity

after factoring in (N-1) contingency. The

Licensee shall display the monthly updated

status of transformation capacity for each sub-

stations on its website.

5.9 The Licensee shall meet the cost for

strengthening/upgradation of the distribution

system to meet the demand of the existing

consumers as well as future growth in

demand through its annual revenues or funds

arranged by the Licensee and this cost shall

be allowed to be recovered from the

consumers through tariff by the Commission

subject to prudence check.

5.10 In all cases of new connections, the

consumer shall bear the Service Connection

Charges, that is the cost of service connection

from the Distribution Mains to the point of

supply, as approved by the Commission from

time to time.

5.11 For uniformity and simplification in

calculating the actual cost of extension, the

Licensee shall prepare a ready reckoner and

get the same approved by the Commission to

show the per-unit material cost of LT line, HT

line, substation of different capacities, etc.,

within 6 months from the date of notification

of these Regulations. The Licensee shall

update the ready reckoner every year, under

intimation to the Commission.

5.12 In case the connected/contracted load

of any new connection as submitted in

applicable forms is 100 kVA or more, a separate

transformer of adequate capacity shall be

installed at consumer’s cost. The space/room

required for housing the transformer,

substation, switch gears, meters and panels

shall be provided by the consumer, free of cost,

which is easily accessible to the Licensee:

Provided that for any new connection with

connected/contracted load lower than100 kVA

OFFICIAL GAZETTE — GOVT. OF GOA

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3022

also, Licensee may install a separate

transformer if requested by the consumer, at

consumer‘s cost.

5.13 The service connection/extension of

distribution mains, notwithstanding that it

has been paid for by the consumer shall be

the property of the Licensee. The Licensee

shall maintain it at its cost and shall also

have the right to use the same service

connection/extension for supply of energy

to any other person but such extension or

service connection should not adversely

affect the supply to the consumer who paid

for the extension of the distribution supply

network and shall be subject to the

concurrence of original consumer as per

Regulation 4.27.

5.14 When the Licensee completes the work

of extension of distribution mains and is ready

to give supply, the Licensee shall serve a

notice on the consumer to take power supply

within one month in case of LT and three

months in case of HT or EHT. If the consumer

fails to avail supply within the notice period,

the agreement shall come into force from the

day following the end of the notice period, and

thereafter the consumer shall be liable to pay

fixed charges and all other charges as

applicable, as per the agreement.

5.15 The applicant shall have an option to

get the work of drawing of service line from

Licensee’s distribution mains up to his

premises as per the estimates and layout

approved by the Licensee through an

appropriate class of licensed electrical

contractor, and the work of extension of EHT

and HT line, distribution or HT substation and

LT line through an appropriate class of

licensed electrical contractor, as per the

estimates and layout approved by the

Licensee. In such case, the consumer himself

shall procure the materials from the list of

empanelled manufacturers issued by the

Licensee. The Licensee will publish on its

website the list of empanelled manufacturers

within 3 months from the date of notification

of these Regulations. The Licensee may ask

for documentary evidence to verify the quality

of materials used.

5.16 In case the consumer is getting the

work done by itself, Licensee can charge

Supervision Charges on the labour component

of the work at the rate of 15%. The Goods and

Services Tax (GST) on the Supervision

Charges, if any shall be recovered from the

consumer.

5.17 The consumer shall get the work done

within the time frame provided under this

Supply Code, 2018 and if consumer needs

more time, the consumer shall represent to the

Licensee with reasonable ground for extension

of time and the Licensee shall communicate

his approval of the same to the Consumer.

Conditions for Grant of Connection.— 5.18

The Licensee shall prominently display on its

website and wherever feasible, in its offices,

the updated status of applications for new

connections in that area/circle, detailed

procedure for grant of new connection, and

the complete list of documents required to be

furnished along with such applications.

Normally no document, which has not been

so listed, will be required for processing

application forms for new connection. Security

amount and cost of service line to be deposited

by applicant in accordance with Annexure-

XVIII to this Supply Code, 2018 shall also be

prominently displayed.

5.19 Connection to any applicant residing

in unauthorized colonies/areas or disputed

property shall not be granted where a

restraining/prohibition order has been issued

by any Indian court and/or a restraining/

/prohibition order has been issued by any

competent authority.

Purchase of existing property.— 5.20 Where

the applicant has purchased an existing

property whose electricity connection has

been disconnected, it shall be the applicant’s

duty to verify that the previous owner has paid

all dues to the Licensee and obtained a

“no-dues certificate” from him. In case where

“no-dues certificate” has not been obtained

by the previous owner before change in

ownership of property, the new owner may

approach the Licensee for such a certificate.

The Licensee shall acknowledge receipt of

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3023

such request and shall either intimate in

writing the dues outstanding on the premises,

if any, or issue a “no-dues certificate” within

1 month from date of receipt of such

application.

5.21 In case the Licensee does not intimate

the outstanding dues or issue a “no dues

certificate” within this time, new connection

to the premises shall not be denied on grounds

of outstanding dues of the previous consumer.

In such an event, the Licensee shall have to

recover the dues if any, from previous

consumer as per provisions of law.

Sub-divided property.— 5.22 Where a

property has been legitimately sub-divided,

outstanding dues for consumption of energy

on such undivided property, if any, shall be

divided on pro-rata basis based on area of such

sub-divided property. A new connection to any

portion of such sub-divided premises shall be

given only after the share of outstanding dues

attributed to such legitimately sub-divided

premises is duly paid by the applicant. A

Licensee shall not refuse connection to an

applicant only on the ground that dues on the

other portion(s) of such premises have not

been paid, nor shall the Licensee demand

record of last paid bills of other portion(s) from

such applicants.

Reconstruction of existing property.— 5.23

In case of demolition and reconstruction of the

entire premises or building, the existing

consumer installation shall be surrendered,

meter and service line shall be removed and

the agreement shall be terminated. The

security deposit of the consumer shall be duly

returned by the Licensee. A new connection

shall be taken for the reconstructed building

after clearing all dues on the old premises.

Temporary power supply from existing

connection shall not be allowed for

construction purpose in such cases. For

availing temporary supply, the applicant shall

apply afresh as per the provisions of this

Supply Code, 2018.

Procedure for providing New Electricity

Service Connection Application Form.— 5.24

The applicant shall apply for release of new

connection in the following format as given in

the Annexure to this Supply Code, 2018:

Application form for release of new

connection (Low Tension) – Annexure-I.

Application form for release of new

connection (High Tension/Extra High Tension)

- Annexure –II

Format for declaration/undertaking to be

signed at the time of receiving electricity

supply – Annexure –III

5.25 Application forms shall be available at

the local office of the Licensee free of cost. The

Licensee shall also put up all application forms

on its website for free download. Legible

photocopies of a blank form may be made by

the applicant, which shall be accepted by the

Licensee. The Licensee shall clearly display

on its website; the address and telephone

numbers of offices where filled-up application

form can be submitted. The Licensee shall also

display in each office, the address and

telephone numbers of offices in the respective

area of supply where filled-up application form

pertaining to that particular area can be

submitted. Any assistance or information

required in filling up the form shall be provided

to applicants at the local office of the Licensee.

5.26 The Licensee shall also provide new

avenues for applying for new connection or

modification in existing connection through

website, call centres, etc., which minimize the

applicant’s interface with the utility during the

process.

5.27 Application forms for new connection

must be accompanied with a photograph of

the applicant, identity proof of the applicant,

proof of applicant’s ownership or occupancy

over the premises for which new connection

is being sought, proof of applicant’s current

address, and in specific cases, certain other

documents as detailed in Regulation 5.29 - 5.34

of this Supply Code, 2018.

5.28 Non-Refundable Registration-cum-

-processing fees of Rs. 20,000/- for HT and

Rs. 1,00,000/- for EHT shall be levied while

applying for new connection. These charges

shall be adjusted by the Licensee while issuing

the demand note.

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5.29 Any of the following documents shall

be considered as acceptable proof of identity:

If the applicant is an individual:

(1) Electoral Identity Card.

(2) Passport.

(3) Driving Licence.

(4) Photo Identity card issued by

Government agency.

(5) PAN Card.

(6) Photo Certificate from village Pradhan

or any village level Government functionary

like Patwari/Lekhpal/village level worker/

/village chowkidar/Primary school teacher/

/in-charge of primary health centre, etc.

(7) Aadhaar Card.

5.30 Any of the following documents shall

be considered as acceptable proof of

ownership or occupancy of premises:

(1) Copy of the registered sale deed or

lease deed or rent agreement and in the case

of agricultural connections, a copy of khasra/

/khatauni/khata nakal;

(2) Registered General Power of Attorney;

(3) Municipal/Panchayat tax receipt or

Demand notice or any other related

document;

(4) Letter of allotment;

(5) Copy of the house registration

certificate issued by the Panchayat/

/ownership certificate issued by Revenue

Authorities;

(6) Any other ownership related

document issued by local Government

Authority.

(7) An applicant who is not an owner but

an occupier of the premises shall, along with

any one of the documents listed at (1) to (6)

above, also furnish a No Objection

Certificate from owner of the premises:

Provided that where an applicant, who is

lawful occupier of the premises, is a tenant or

a leaseholder and is unable to produce the No

Objection Certificate from owner for obtaining

a connection, a separate Indemnity Bond shall

be executed in favour of the Distribution

Licensee in the form prescribed by the

Distribution Licensee.

(8) For bonafide consumers residing in JJ

clusters or in other areas with no specific

municipal address, the Licensee may accept

either ration card or electoral identity card

mandatorily having the same address as a

proof of occupancy of the premises only for

the purpose of releasing electricity

connection and not for any other purpose:

Provided further that the electricity bill

shall be only for electricity supply to the

premises occupied by the consumer and

shall not be treated as having rights or title

over the premises.

5.31 All communications shall be sent at the

address where the connection has been

released. However, till release of connection,

communication may be sent at the address

provided by the applicant for this purpose.

5.32 In case of a partnership firm - The

applicant shall furnish the partnership deed

and an authorization in the name of the

applicant for signing the requisition form and

agreement.

5.33 In case of Public and/or Private Limited

Company - The applicant shall furnish the

Certificate of Incorporation, Memorandum and

Articles of Association and Board Resolution

for authorization in the name of the applicant

for signing the requisition form and

agreement.

5.34 Other documents applicable only for

select consumer categories:

(1) Industrial consumers: Valid Industrial

Licence, if applicable, along with approval

of the use of land for non-agricultural

purposes (Not required for industrial

consumers in notified Industrial Areas).

(2) Agricultural consumers: No Objection

Certificate from competent Government

authority;

(3)

Non-Domestic

Khokhas

and

Temporary Structure: No Objection

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3025

Certificate for khokha or temporary

structure from the Nagar Nigam/Nagar

Palika/Nagar Panchayat/Gram Sabha/Gram

Panchayat/Land Development Authority/

/Land Owning Agency.

(4) Where new industrial connection or

addition to the load of existing connection

needs clearance from pollution or

environmental angle, the applicant shall

submit “no objection certificate” from the

competent authority to the Distribution

Licensee.

Processing Application Forms.— 5.35 For all

application forms pertaining to release of

supply of new connections, the Licensee shall

verify the application form along with enclosed

documents and if found deficient, shall issue

a written note on the spot regarding

shortcomings in the application form. If the

application form is complete, the Licensee shall

acknowledge its receipt on the spot. In case

the application is submitted online, the

Licensee shall issue a written note regarding

shortcomings in the application within 3

working days from the date of submission of

application.

5.36 The Licensee shall maintain a

permanent record of all application forms

received in an Application Register/Database.

Each application form shall be allotted

a permanent application number (for

identification) serially in the order in which it

was received. Separate registers/databases for

different category of consumers may be

maintained. The Licensee shall keep the

registers/databases updated with stage-wise

status of disposal of each application form. The

above information should also be maintained

and uploaded on the Licensee website where

applicant can check the status of application.

5.37 The Licensee shall deal with application

forms in each tariff category on the broad

principle of “first come, first served” basis as

per serial priority in the Application Register/

/Database. The Licensee shall maintain a

waiting list of applicants seeking new

connections, area-wise information about new

connections released, and updated status of

the waiting list shall be displayed on the

Licensee’s website or the Notice Board at the

local office of the Licensee, to be updated

weekly.

5.38 An application form shall be deemed

to be received on the date of receipt of

consumer’s application in the prescribed

format of the application form, complete in all

respects and attached with all relevant

documents.

5.39 An application shall be deemed to be

received on the date of receipt of all applicable

charges including the security deposit in

accordance with Annexure XVIII of this Supply

Code, 2018, after receipt of the application

form.

5.40 The Licensee shall, at the time of receipt

of application form, specify a date for

inspection of applicant’s premises in mutual

consultation with the applicant, under written

acknowledgment. The date of inspection must

be scheduled within 3 working days in urban

areas and 5 working days in rural areas from

the date of receipt of application form. If the

applicant wishes, the inspection can be

scheduled on a non-working day for the

Licensee (i.e., Sunday, gazetted holidays, etc.)

on payment of inspection fee of Rs. 500.

5.41 If inspection is required to be carried

out, the Licensee shall inspect and test the

applicant’s consumer installation as required

of him under Regulation 31 of the Central

Electricity Authority (Measures relating to

Safety and Electric Supply) Regulations, 2010

and as amended from time to time, in the

presence of the applicant or his Licensed

Electrical Contractor or his authorized

representative. The Licensee shall maintain a

record of test results in the format given in

Annexure-IX as required of him under

Regulation 31 of the Central Electricity

Authority (Measures relating to Safety and

Electric Supply) Regulations, 2010 and as

amended from time to time.

5.42 During the inspection, the Licensee

shall:

(1) Fix the point of supply and the place

where the meter and the MCB, etc., shall

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3026

be installed in consultation with the

consumer:

Provided that the service line shall be laid

at an accessible location and the meter shall

be fixed at location in conformity with Central

Electricity Authority (Installation and

Operation of Meters) Regulations, 2006, in

such a manner that it is protected from

elements like rain, etc., and is easily accessible

without getting the premises unlocked or

opened for this purpose;

In no case, the Distribution Licensee shall

fix its apparatus, meter or any of its property

in a place, which requires entry by its

employee into private premises.

(2) Record the correct full address of the

premises, if not provided in the application

form, and note down landmarks near the

property and the pole number from where

service connection is proposed to be given;

and

(3) Verify all other particulars mentioned

in the application form, as required;

If on inspection, the Licensee finds any

defect (e.g. consumer’s installation not

completed, bare ends of conductor/joints not

properly covered with insulating tape,

wiring of such nature that it is dangerous to

life/property, etc.) the Licensee shall

intimate the defects to the applicant on the

spot under proper receipt in the format

given at Annexure–IX.

5.43 The applicant shall get all defects

removed within 30 working days from receipt

of intimation of defects as specified in

Regulation 5.42 of this Supply Code, 2018 and

inform the Licensee in writing under

acknowledgement. In case the applicant fails

to remove such defects or fails to inform the

Licensee about removal of defects, the

application form shall stand lapsed and the

applicant will have to apply afresh. The

Licensee may grant additional time to the

applicant for completion of works, in case the

applicant submits a written request for the

same within 10 working days from receipt of

intimation of defects.

5.44 On receipt of information from the

applicant about removal of defects, the

Licensee shall stipulate a date for re-inspection

of applicant’s premises in mutual consultation

with

the

applicant,

under

written

acknowledgment. The date of reinspection

must be scheduled within 3 working days in

urban areas and 5 working days in rural areas

from the date of receipt of such information.

5.45 If on re-inspection, the defects pointed

out earlier are found to persist, the Licensee

shall again record the same in the format given

in Annexure-IX to this Supply Code, 2018 and

hand over a copy of the same to the applicant

or his authorized representative available on

site. The application form shall then stand

lapsed and the applicant shall be informed

accordingly in writing under acknowled-

gement:

Provided that if the applicant feels aggrieved

by the Licensee’s action or omission, the

applicant may file a representation to the

concerned Consumer Grievance Redressal

Forum (CGRF) for redressal of grievance:

5.46 If on inspection, there are no defects

found, or on re-inspection the defects noticed

earlier are found to have been removed, the

Licensee shall sanction the load determined

in accordance with Annexure-VIII to this

Supply Code, 2018 or the load applied for,

whichever is higher, and issue a demand note

in writing, under acknowledgment, within the

timeline specified below:–

Table 2: Timeline for issue of demand note:

Particulars

No. of working days from

receipt of application

Urban Areas

Rural Areas

Extension of

Within 7

Within10

distribution mains

working

not required

days

Extension of distribution mains/system required

1. In case of LT

Within 7

Within 10

service

working

connections

days

2. In case of HT

Within15

Within 20

service

working

connections

days

3. In case of EHT

Within 30

service

working

connections

days

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Provided that the time taken by applicant

in rectifying the defects/deficiencies found at

the applicant’s premises shall not be included

in the timeline specified above:

Provided further that wherever the

Transmission Licensee’s involvement is

required in the process for time and cost

estimation, the time taken by the Transmission

Licensee shall not be included in the timeline

specified above.

5.47 The demand note shall contain the

following details:

(1) Details of the works (including service

line) to be undertaken for providing

electricity supply;

(2) Charges for the abovementioned

works to be paid by the applicant in

accordance with the schedule of charges

specified by the Licensee as approved by

the Commission:

Provided that if the applicant wishes to carry

out the works himself, the same shall be

permitted under supervision by the Licensee’s

official.

Adhering to the estimate and layout

approved by the Licensee, the applicant can

get the work of drawing of service line from

the Licensee’s distribution mains up to his

premises through a ‘C’ or higher-class

Licensed Electrical Contractor (LEC), and the

work of extension of HT/EHT line, Distribution

or HT substation and LT line only through an

‘A’ class LEC. In such case the consumer shall

procure the materials. The Licensee will issue

a list of empanelled manufacturers for

procuring material to be used by the

consumer. The consumers can purchase

materials of any make from the list of

empanelled manufacturers. The Licensee may

ask for documentary evidence to verify the

quality of materials used:

Provided further that if the applicant is

getting the work done by himself, Licensee

can charge Supervision Charges on the labour

component of the work at the rate of 15%. The

Goods and Services Tax (GST) on the

Supervision Charges, if any, shall be recovered

from the applicant:

Provided also that if the applicant chooses

to get the extension work done on his own,

the applicant shall get the work done within

the timeframe specified in Regulation 5.52 of

this Supply Code, 2018, failing which the

Licensee may, on giving 15 days’ notice, treat

the application form for supply as cancelled.

(3) Amount of security deposit as specified

in Annexure-XVIII to this Supply Code, 2018.

5.48 The applicant shall make the payment

within 15 days of receipt of demand note,

failing which the application form shall stand

lapsed and the applicant shall be informed

accordingly in writing under acknowled-

gement. The Licensee’s obligation to energize

the connection shall arise only after receipt

of full payment. The Licensee may grant

additional time to the applicant for payment of

charges in case the applicant submits a

written request for the same, within the 15-

day payment period.

5.49 The demand note shall be prepared as

per the provisions of this Supply Code, 2018

and on the basis of charges specified by the

Licensee with the prior approval of the

Commission from time to time. The Licensee

shall submit a proposal to the Commission

along with the Tariff Petition for approval of

various charges to be charged by the Licensee

in demand notes. The demand note, once

made for an applicant, shall be valid for two

months.

5.50 Any excess/deficient payment made by

the consumer shall be adjusted in the

subsequent two bills.

5.51 If as per this Supply Code, 2018,

provision of supply requires installation of a

distribution transformer within the applicant’s

premises, the applicant shall make available

to the Licensee a suitable room or portion of

land within his premises for the period of

supply for installation of the distribution

transformer.

5.52 The overall timeline for releasing new

electricity connection, from the date of receipt

of application, shall be as under:

Table 3: Timeline for releasing new

electricity connection (energization):

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Activity

Island areas

Mainland areas

New connection/additional

Urban area: 30 days from receipt

Urban area: 16 days from receipt

load where supply can be

of complete application

provided from existing

network

Rural area: 30 days from receipt

Rural area: 24 days from receipt

of complete application

Extension work or

Urban area:

Rural area:

Urban area:

Rural area:

enhancement of

(a) LT-60 days

(a) LT-90 days

(a) LT-30 days

(a) LT-45 days

transformer capacity is

(b) HT-120 days

(b) HT-90 days

required

Erection of substation to

On case to case basis as per

extend supply

approval of the Commission

Provided that the Licensee may approach

the Commission for extension of time specified

above, in specific cases where extension of

distribution mains requires more time, along

with details. In such cases, the Licensee shall

inform the consumer about the likely time of

completion of works.

5.53 Where extension of supply requires

erection and commissioning of new substation,

the Licensee shall submit to the Commission

within 15 days of site inspection, a proposal

for erection of such substation along with the

time required for erection and commissioning

of the same, and get the Commission’s

approval. The Licensee shall commence

electricity supply to the applicant within the

time period approved by the Commission:

Provided that where such substation is

covered in the investment plan approved by

the Commission, the Licensee shall not be

required to take any further approval from the

Commission and shall complete erection of

such substation within the time period

specified in such investment plan:

Provided further that in cases where the

substation is meant to extend supply to an

individual consumer, the Licensee shall

commence erection of the substation only after

receipt of necessary payment against demand

note from the applicant.

5.54 The Licensee shall not be held

responsible for delay, if any, in extending

supply if the same is on account of problems

relating to right of way, acquisition of land, or

delay in consumer’s obligation over which

Licensee has no reasonable control.

5.55 In case the applicant had opted to get

the extension work done himself, the applicant

shall follow the procedure of self-certification

or testing as per the provisions of the Central

Electricity Authority (Measures relating to

Safety and Electric Supply) Regulations, 2010

as amended from time to time:

Provided that if the electric installation

exceeds 11 kV, it will require to be inspected

the

Electrical

Inspector

before

commencement of supply.

Procedure for Supply to Multi-Consumer

Complex.— 5.56 In case of multi-consumer

complexes, such as Group Housing, etc., the

new connection sought shall preferably be

provided at single point with single meter on

LT if load is up to 100 kVA and on HT if load

exceeds 100 kVA. A new connection will not

be granted until the entire electrical

infrastructure is completed. The Licensee shall

ensure energization of new connection only

after physically verifying the entire internal

electrical infrastructure and fulfilment of

Regulation 5.35. However, this shall not restrict

the individual owner or occupier of any

premises for applying for individual connection

and the Licensee shall sanction such

individual connections. The choice of having

single LT/HT connection or individual

connections, once exercised before release of

connection, cannot be revoked due to

operational problem.

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In case the connected/contracted load of

any connection is projected to be more than

100 kVA, a separate transformer of adequate

capacity shall be installed at consumer’s cost.

The space/room required for housing the

transformer, substation, switch gears, meters

and panels shall be provided by the consumer,

free of cost, which is easily accessible to the

Licensee.

For any new connection with connected/

contracted load lower that 100 kVA also,

License may install a separate transformer if

requested by the consumers, at consumer‘s

cost.

In case the consumers in Multi-consumer

complex have availed individual connections,

separate connection shall be provided for

consumption of energy for common services

such as lifts, pumps for pumping water, etc.,

and such consumption of such connection shall

be billed at highest slab of respective tariff

category.

For all the connections exceeding 11 kV for

multi-storeyed building of more than fifteen

metre in height, the connection shall be

released after obtaining the certificate from

Electrical Inspector in accordance with the

provisions of Central Electricity Authority

(Measures relating to Safety and Electric

Supply) Regulations, 2010 as amended from

time to time.

5.57 For such Multi Consumer complexes,

the

builder/developer/society/Owners

Association shall be liable to pay service

connection charges, i.e., cost of service

connection from the existing network of the

Distribution/Transmission Licensee to the

point of supply, as approved by the Commission

from time to time.

Note: The developer/builder/society/Owners

Association includes any agency whether

Government, local body or private that constructs

the Multi-consumer Complex.

(1) Location for installation of meter

should be decided in consultation with the

consumer in accordance with the

procedures detailed in Chapter-6 of this

Supply Code, 2018.

(2) Connections for common facilities like

lift, water pumps, etc., shall be given in the

name of the builder/developer/society/

/Owners Association.

(3) In case the original approved plan is

for a multi-consumer complex, but the

builder/developer/society/consumer

desires to avail connection for a portion of

it, the connection shall be provided treating

it as multiconsumer complex.

(4) If a building comes under the category

of multi-consumer complex and if a separate

distribution transformer of sufficient

capacity is necessary for giving supply to

such building which was not provided

earlier, it will be provided at the cost of

the builder/developer/society consumer.

Alternatively, the builder/developer/society/

/consumer shall bear the additional cost to

augment the capacity of the existing 11/0.4

kV substation, if found necessary by the

Licensee.

(5) On receipt of requisition from the

builder/developer/society consumer for

supply of electricity to multi-consumer

complexes, the Licensee shall extend the

supply as per this Supply Code, 2018.

5.58 Procedure for Supply for Agriculture/

/Irrigation Pump sets.

(1) The procedure laid down in Clauses

5.29 to 5.52 as applicable, shall be followed

for giving supply to agriculture/irrigation

pump sets where extension of distribution

mains and/or augmentation of distribution

transformer is not required.

(2) Supply for agriculture/irrigation pump

set, at one point, may also be given to a

registered co-operative society or to a group

of famers recognized by the Licensee.

(3) If, on inspection of the premises, it is

found that extension of distribution mains

or augmentation of distribution transformer

capacity or providing of additional

distribution transformer, etc., are required,

necessary estimate as per the cost-data shall

be prepared and got approved by

competent authority. The Distribution

Licensee shall be responsible to develop,

construct, augment and maintain the entire

infrastructure required for distribution

system, including 33/11 kV, at its own cost.

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The work of electrification of pump set(s),

will be taken up and completed within the

period as laid down in this Supply Code,

2018 after the amount as intimated is

deposited by the consumer(s). New

connection shall be given on the broad

principle of first-come first serve basis.

Within 7 working days of completion of work,

the Licensee shall intimate the date of

testing of the installation of the consumer

and inspect the wiring in the premises of

the consumer. In case the Licensee is

satisfied, the connection shall be served

within 3 working days of the inspection.

(4) An agricultural consumer, if so desires,

may shift the location of his connection

within his premises, with the approval of the

Licensee, after payment of charges, if any.

5.59 Procedure for supply to Public Street

Lightings

(1) Requisition for power supply to new

or additional public street lights shall be

submitted to the local office of the Licensee

the

Municipal

Corporation

Municipality or Municipal Board or Gram

Panchayat or Local Body or the Government

Department or any other organization

responsible for maintaining public street

lights (in context of public street lights

herein after called ‘local body’).

(2) The requisition for public lights shall

be accompanied by resolution of the local

body and the sketch indicating the number

of poles, existing or new, where streetlights

are required.

(3) The fittings, brackets or any special

fittings shall be in accordance with the

relevant BIS specifications or its equivalent,

and shall maintain required clearances as

per prevailing rules and regulations. The

local body shall bear the full cost of

arranging of power supply to public

streetlights including complete fittings and

brackets. In case, any special fittings are to

be provided, the local body shall arrange for it.

(4) The Licensee shall intimate the cost of

extension in writing within 20 days from the

date of application. The work shall be taken

up only after deposit of the amount

and execution of agreement by the local

body.

(5) A suitable double compartment

weather proof metal box to house the energy

meter and streetlight switch/MCB/timers

shall be provided by the Licensee.

(6) It shall be the responsibility of the

municipal body/local body to maintain and

replace streetlight fittings and also switch

on and switch off the streetlight. However,

the

Licensee

may

carry

out

the

maintenance of streetlight fixtures on

payment basis. Such maintenance charges

shall be included in the schedule of

miscellaneous charges

(7) All the new installation for Public

Street Lightings, which shall be installed

after 3 months from the date of notification

of these Regulations shall be mandatorily

energy efficient type lamps.

Procedure for Providing Temporary

Supply.— 5.60 Temporary connection shall

be granted for a period of maximum one (1)

year at a time, which may be further

extended, if required:

Provided that in case of construction of

buildings (both residential and nonresidential),

where it would take longer time for completion

of the same or other such projects, the

temporary supply connection shall be given

for a period of two years, which may be further

extended, if required:

Provided further that when any part of the

building/project has been effectively

completed and possession offered to a

prospective occupant, then the developer/

/occupant of such building/portion shall apply

for a permanent connection to the Licensee

within one month from the date of such

effective completion/offer of possession. The

temporary connection shall be removed within

three months after the date of such effective

completion/offer of possession.

5.61 For LT connections, temporary

connection may be granted through prepaid

meters wherever technically feasible.

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5.62 The Licensee may give temporary

supply within a period of 24 hours, subject to

the following conditions:

(1) If it is technically feasible;

(2) On payment of an additional fee as

fixed by the Licensee and approved by the

Commission.

5.63 The applicant shall apply for temporary

supply in the format prescribed in Annexure I

or II (as applicable) to this Supply Code, 2018

along with the documents prescribed in

Regulations 5.29 to 5.34 of this Supply Code,

2018 as well as a No Objection Certificate

(NOC) from the local authority if the supply is

required at a place owned by the local authority

along with an advance amount as approved

by the Commission as a part of Miscellaneous

Charges. This advance shall be adjusted

against the estimated cost of works:

Provided that in case temporary supply is

required in premises/place where 100 or more

persons are likely to assemble, applicant shall

comply with the provisions of Section 54 of the

Act:

Provided further that in case any permit/

/NOC is withdrawn by the competent

authority after energization of connection,

supply shall be disconnected forthwith and

shall be reconnected only after the permit/

/NOC is restored.

5.64 The Licensee shall process the

application form as per the procedure given

in Regulations 5.35 to 5.45 of this Supply Code,

2018.

5.65 During the inspection, the Licensee

shall examine the technical feasibility of the

connection applied for. If the connection is not

found technically feasible, the Licensee shall

inform the applicant in writing within 7

working days for LT and 15 working days

for HT/EHT connections after receipt of

application form, giving reason(s) for the same.

However, no connection up to 20 kW shall be

delayed on technical grounds.

5.66 If on inspection/re-inspection, the

connection is found feasible, the Licensee shall

sanction the load applied for and issue a

demand note in accordance with Regulation

5.47 of this Supply Code, 2018, inclusive of an

estimate of advance charges for electricity,

within the timeline specified in Regulation 5.46

of this Supply Code, 2018.

5.67 The applicant or his authorized

representative shall be present during testing

along with the Licensed Electrical Contractor

or his authorized representative who had

undertaken the installation. If the Licensee is

satisfied, the Licensee shall issue a written

acknowledgment on the spot.

5.68 If the Licensee is not satisfied, the

applicant shall be intimated on the spot in

writing, under acknowledgment, of the faults/

/shortcoming in the consumer installation. The

applicant, after rectification of the defects, shall

intimate to the Licensee in writing after which

the Licensee shall again follow the procedure

as laid down in Regulation 5.55 of this Supply

Code, 2018.

5.69 After re-testing of the consumer

installation and payment of prescribed fee (no

fee shall be charged by the Licensee for the

first test but subsequent tests due to faults/

/shortcomings found in the initial test shall be

charged), if the consumer installation is found

satisfactory by the Licensee, the Licensee shall

issue a written acknowledgment on the spot.

5.70 After deposit of estimated cost and

advance charges for temporary electricity

connection by the applicant, and satisfactory

testing of the consumer installation, the

temporary connection shall be released by the

date of requirement as indicated in the

application form, or as per the timelines given

below, whichever is later.

Table 4: Timeline for release of temporary connection:

Activity

Island areas

Mainland areas

Where supply can be provided from

Urban area: 6 days

Urban area: 3 days

existing network

Rural area: 14 days

Rural area: 7 days

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Where supply can be provided after

Urban and Rural areas

Urban and Rural areas:

extension/augmentation of network

(a) LT-60 days

(a) LT-30 days

(b) HT-90 days

5.71 If there are outstanding dues on the

premises, temporary connection shall not be

given till such dues are paid by the consumer.

5.72 After the period of temporary supply is

over and supply has been disconnected, the

Licensee shall prepare the final bill on the

basis of actual consumption. Consumption

security, after adjusting unpaid dues, shall be

refunded by the Licensee. Material security

shall also be refunded after deducting any

damage to material (meter, transformer,

isolator, etc.) and dismantling charges, which

shall not be more than 10% of the material

security. Refund of these securities shall be

made within 15 days from the date of

disconnection, failing which the Licensee shall

be liable to pay interest at a rate equivalent to

the late payment surcharge as per the

prevalent Tariff Order issued by the

Commission.

5.73 For extension of the period of temporary

supply, the consumer shall apply to the

Licensee in writing at least 7 working days

before the date of expiry of temporary supply.

The Licensee may grant extension and send

to the consumer a demand note of advance

electricity charges for the period of extension

within 7 working days of receiving the written

request. For extension of the period of

temporary supply for the same load, no fresh

feasibility report will be required.

5.74 The applicant may get the date of

availing temporary supply extended to a date

not later than 90 days from the date of original

sanction, by applying to the Licensee at least

4 days before the originally sanctioned date of

commencement of supply in Urban Areas, and

at least 8 days in advance in Rural Areas.

5.75 The grant of temporary connection does

not create a right in favour of the applicant for

claiming a permanent connection, which shall

be governed by provisions of the Act and this

Supply Code, 2018.

Procedure for Modification in Existing

Connections Application Form.— 5.76 The

applicant shall apply for modification in

existing connection in the following format as

given in the Annexure to this Supply Code,

2018:

(1) Application format for change in name

of registered customer due to change in

ownership/occupancy - Annexure IV.

(2) Application format for transfer of

ownership to legal heir - Annexure V.

(3) Application format for Conversion of

Services/Change of Consumer Category/

/Shifting of Premises - Annexure VI.

(4)

Application

format

for

load

enhancement/reduction - Annexure VII.

5.77 Application forms in English and Hindi

shall be made available at the local office of

the Licensee free of cost. The Licensee shall

also put up all application forms on its website

for free download. Legible photocopies of a

blank form may be made by the consumer and

shall be accepted by the Licensee. The

Licensee shall clearly display on its website

the address and telephone numbers of offices

where filled-up application form can be

submitted. The Licensee shall also display in

each office the address and telephone

numbers of offices in the respective area of

supply where filled-up application form

pertaining to that particular area can be

submitted. Any assistance or information

required in filling up the form shall be provided

to applicants at the local office of the Licensee.

5.78 The Licensee shall facilitate or provide

such avenues for applying for new connection

or modification in existing connection through

website, call centres, etc., which minimize the

applicant’s interface with the utility during the

process.

5.79 All application forms for change in

existing connection must be accompanied

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with an identity proof of the applicant in

accordance with Regulation 5.29 of this Supply

Code, 2018, if the connection is registered in

the name of the applicant; or a No-Objection

Certificate (NOC) from the person in whose

name the connection is registered, if the

connection is not registered in the name of the

applicant.

Processing Application Forms.— 5.80 The

Licensee shall verify the application form along

with enclosed documents and if found

deficient, shall issue a written note on the spot

regarding shortcomings in the application

form. If the application form is complete, the

Licensee shall acknowledge its receipt on the

spot.

5.81 The Licensee shall maintain a

permanent record of all application forms

received in an Application Register/Database.

Each application form shall be allotted

a permanent application number (for

identification) serially in the order in which it

was received. The Licensee shall keep the

registers/databases updated with stage-wise

status of disposal of each application form. The

Licensee shall deal with application forms on

the broad principle of “first come, first served”

basis as per serial priority in the Application

5.82 An application form shall be deemed

to be received on the date of receipt of

consumer’s requisition of supply in the

prescribed format of the application form,

complete in all respects and attached with all

relevant documents.

5.83 An application shall be deemed to be

received on the date of receipt of all applicable

charges including the security deposit in

accordance with Annexure XVIII of this Supply

Code, 2018, after receipt of the application

form.

5.84 The Licensee shall process application

forms for change in existing connections as

detailed below.

Transfer of Connection

5.85 The consumer shall not without prior

consent in writing of the Distribution Licensee

assign, transfer or part with the benefit of the

Agreement executed with the Distribution

Licensee nor shall part with or create any

partial or separate interest thereunder in any

manner.

5.86 A connection may be transferred in the

name of another person upon death of the

consumer or in case of transfer of the

ownership or occupancy of the premises, upon

filing an application form in the prescribed

format given in either Annexure IV or V (as

applicable) for change of name by the new

owner or occupier:

Provided that such change of name shall not

entitle the applicant to require shifting of the

connection from the present location.

5.87 The Licensee shall deal with

applications relating to change of consumer’s

name due to change in ownership/occupancy

of property in accordance with the procedure

detailed below.

(1) The applicant shall apply for change

of consumer’s name in the format prescribed

in Annexure IV to this Supply Code, 2018,

along with a copy of the latest bill duly paid.

The request for transfer of connection shall

not be accepted unless all dues recoverable

against the concerned connection are

settled. The application form shall be

accepted on showing proof of ownership/

/occupancy of property. A “No Objection

Certificate” from the registered consumer/

/authorized person/previous occupant of

the premises shall be required for cases

involving transfer of security deposit in the

name of applicant. The Licensee shall

process the application form in accordance

with Regulations 5.80 to 5.83 of this Supply

Code, 2018.

(2) In case the No Objection Certificate

from the registered consumer/authorized

person/previous occupant is not submitted,

an application form for change of name shall

be entertained only if security deposit as

stipulated in this Supply Code, 2018 is paid

afresh. However, the original security

deposit shall be refunded to the claimant as

and when a claim is preferred by the

concerned person.

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(3) Change of consumer’s name shall be

in effect within two billing cycles after

acceptance of application form.

5.88 The Licensee shall deal with

applications relating to transfer of

consumer’s name to legal heir in accordance

with the procedure detailed below:

(1) The applicant shall apply for change

of consumer’s name in the format prescribed

in Annexure V to this Supply Code, 2018,

with a copy of the latest bill duly paid. The

application form shall be accepted on

showing the Registered Will/Deed,

Succession/Legal Heir Certificate, Mutation

in Municipal/land records or any other proof

of legal heirship. The Licensee shall process

the application form in accordance with

Regulations 5.79 to 5.83 of this Supply Code,

2018.

(2) Security deposit lying with the

Licensee in the name of original consumer

shall be transferred to its legal heir to whom

the connection is to be transferred and the

shortfall in security deposit calculated as

specified in Annexure XVIII of this Supply

Code, 2018, if any, shall be payable by the

applicant.

(3) The change of consumer’s name shall

be effected within two billing cycles after

acceptance of application.

(4) Any charge for electricity or any sum

other than charge for electricity as due and

payable to Licensee, which remains unpaid

by a deceased consumer or the erstwhile

owner/occupier of any land/premises as the

case may be, shall be a charge on the

premise

transmitted

the

legal

representative/successors-in-law

transferred to the new owner of the premise

as the case may be, and same shall be

recoverable by the Licensee as due from

such legal representative or successor-in-

law or new owner/occupier of the premises

as the case may be.

Conversion of Services.— 5.89 The applicant

shall apply for conversion of the nature of his

existing connection in the format given in

Annexure VI to this Supply Code, 2018. The

Licensee shall process the application form in

accordance with Regulations 5.80 to 5.83 of

this Supply Code, 2018. For site inspection and

issuance and payment of demand note for the

estimated cost of works, both the Licensee and

applicant shall follow the procedure and

timelines as laid down in Regulations 5.40 to

5.51 of this Supply Code, 2018. After payment

of requisite charges by the applicant, the

Licensee shall give effect to applications for

conversion of existing services from Low

Tension to High Tension or vice-versa, and

from single-phase to threephase or vice-versa,

within the following time limits:

Table 5: Timeline for conversion of services:

Urban Areas

Rural Areas

Conversion

Within two

from LT singer

billing cycles

Billing cycles

phase to LT 3

from payment

phase or vice-

of necessary

versa

charges by

consumer

Conversion

Within two

from LT singer

billing cycles

Billing cycles

phase to LT to

from payment

HT or vice-

of necessary

versa

charges by

consumer

Conversion

Within four

from HT to EHT

billing cycles

Billing cycles

or vice-versa

from payment

of necessary

charges by

consumer

5.90 The Licensee shall, within the specified

period, seek the Commission’s approval for

extension of time limit whenever the above

schedule cannot be met.

Shifting of Meter/Existing Connection.—

5.91 The applicant shall apply for shifting the

service connection in existing premises or for

deviation of existing lines in the format

prescribed in Annexure VI to this Supply Code,

2018. The Licensee shall process the

application form in accordance with

Regulations 5.79 to 5.83 of this Supply Code,

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2018. For site inspection and issuance and

payment of demand note for the estimated cost

of works, both the Licensee and applicant shall

follow the procedure and timelines as laid

down in Regulations 5.40 to 5.51 of this Supply

Code, 2018.

5.92 The following time schedule shall be

observed for giving the estimated amount by

the Licensee and completing the works:

(1) Shifting of meter/service line/LT/HT

lines/Transformer: within 30 days for giving

the estimated amount to the consumer for

shifting and within 30 days of the consumer

depositing the amount;

5.93 Any excess/deficient payment made by

the consumer shall be adjusted in the

subsequent two bills.

Reclassification of Consumer Category.—

5.94 If it is found that a consumer has been

wrongly classified in a particular category, or

the purpose of supply as mentioned in

Agreement has changed to other Tariff

Category, or the consumption of power has

exceeded the limit of that category as per the

Commission’s Order, the Licensee may

consider reclassifying the consumer under

appropriate category. The consumer shall be

informed of the proposed reclassification

through a notice and duly given a 30-day

notice period to file objections, if any. The

Licensee, after due consideration of the

consumer’s reply, if any, may alter the

classification within 10 days from the date of

receipt of reply. In case of any dispute, the

consumer may approach the Consumer

Grievance Redressal Forum.

5.95 If a consumer wishes to change his

consumer category, the consumer shall submit

an application form to the Licensee in the

format given in Annexure VI to this Supply

Code, 2018. The Licensee shall process the

application form in accordance with

Regulations 5.79 to 5.83 of this Supply Code,

2018. For site inspection and issuance and

payment of demand note for the estimated cost

of works, both the Licensee and applicant shall

follow the procedure and timelines as laid

down in Regulations 5.40 to 5.51 of this Supply

Code, 2018. The Licensee shall also note down

the meter reading at the time of inspection. If

on inspection, the consumer’s request for

reclassification is found valid, the Licensee

shall change the category within 10 days of

receipt of the application.

5.96 If the Licensee does not find the request

for reclassification valid, it shall inform the

applicant in writing, giving reason(s) for the

same, within 10 days from date of inspection.

5.97 For the period in which the consumer’s

application for reclassification is pending, the

consumer shall not be liable for any action on

grounds of unauthorized use of electricity.

Load Enhancement.— 5.98 Applicants shall

apply for load enhancement to the Licensee

in the format prescribed in Annexure VII to

this Supply Code, 2018. The Licensee shall

process the application form in accordance

with Regulations 5.79 to 5.83 of this Supply

Code, 2018. For site inspection, issuance and

payment of demand note for the estimated cost

of works, both the Licensee and applicant shall

follow the procedure and timelines as laid

down in Regulations 5.40 to 5.51 of this Supply

Code, 2018. Consumer can retrieve the self-

declaration Forms from the website of the

Licensee or collect the same from the office of

Licensee, if the consumer has to increase/

decrease load at any time.

5.99 If on inspection, there are no defects

found, or on re-inspection, the defects noticed

earlier are found to have been removed, the

Licensee shall sanction the additional load

applied for, and issue a demand note in writing

under acknowledgment, within the timeline

specified below:

Table 6: Timeline for raising Demand Note

for Additional Load

Sr. No.

Item

Time limit (within)

1. Aggregate Loads up

10 days of receipt of

to 100 KVA

Application

2. Aggregate Loads above

15 days of receipt of

100 KVA and up to 4000

Application

KVA

3. Aggregate Loads above

30 days of receipt of

4000 KVA

Application

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Provided that the time taken by applicant

in removing the defects/deficiencies found at

the applicant’s premises shall not be included

in the timeline specified above. The timeline

shall not include the time taken by the

Licensee to augment the infrastructure subject

to ceiling limit as specified in Regulation 5.52

of this Supply Code, 2018.

5.100 The Licensee’s written intimation sent

along with the demand note to the consumer

shall cover the following:

(1) Whether the additional power can be

supplied at existing voltage or at a higher

voltage;

(2) Addition or alterations, if any, required

to be made to the system and the cost to be

borne by the consumer;

(3) Amount of additional security deposit,

cost of additional infrastructure and the

system strengthening charges or capacity

building charges, if any, to be deposited; and

(4) Change in classification of the

consumer and applicability of tariff, if

required.

5.101 The application form for enhancement

of load shall not be accepted if the consumer

is in arrears of payment of the Licensee’s dues.

However, the application form may be

accepted if such payment of arrears has been

stayed by a Court of law, or the Commission

or an authority appointed by the Commission.

5.102 If supply of enhanced load is feasible,

the consumer shall:

(1) Pay additional security deposit, cost

of addition or alteration required to be made

to the system, if any, and system

strengthening charges/capacity building

charges, if any, within 15 working days of

receipt of the demand note, and;

(2) Execute a Supplementary Agreement.

5.103 Supply of enhanced load shall be

provided in adherence to the timeline specified

in Regulation 5.52 of this Supply Code, 2018.

5.104 If the consumer feels aggrieved by the

Licensee’s action or omission, the consumer

may file his representation to the concerned

Consumer Grievance Redressal Forum (CGRF)

for redressal of his grievance.

5.105 If the application is not decided by the

Licensee within the period mentioned in Table

6 above, the applicant may, by a written notice

to the Licensee, draw its attention to the matter

and yet if no decision is communicated to him

within a further period of 15 days, the

permission for enhancement of contract

demand shall be deemed to have been

granted.

5.106 The enhancement of load shall be

effective from the date on which the enhanced

load is released by the Licensee or deemed

permission is granted.

Load Reduction.— 5.107 The Application for

load reduction shall be accepted only after six

months from original energisation for

connections up to 100 kVA, and 1 (one) year

from original energisation for connections

above 100 kVA.

5.108 The applicant shall apply for load

reduction to the Licensee in the format

prescribed in Annexure VII to this Supply

Code, 2018, along with the following

documents:

(1) Details of alteration/modification/

/removal of electrical installation with work

completion certificate and test report from

a Licensed Electrical Contractor where

alteration of installation is involved;

(2) Any other reason(s) for reduction of

contract demand.

5.109 The Licensee shall process the

application form in accordance with

Regulations 5.79 to 5.83 of this Supply Code,

2018. For site inspection, both the Licensee and

applicant shall follow the procedure and

timelines as laid down in Regulations 5.40 to

5.45 of this Supply Code, 2018.

5.110 The Licensee shall consider the

grounds for load reduction stated in the

application, verify the same during inspection

and decide the application within a period of

10 working days from inspection. If the

consumer feels aggrieved by the Licensee’s

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action or omission, the consumer may file his

representation to the concerned Consumer

Grievance Redressal Forum (CGRF).

5.111 The Licensee shall issue a demand

note to the consumer in writing, under

acknowledgment, in accordance with the

timeline specified in Regulation 5.46, and

thereafter, both the Licensee and applicant

shall follow the procedure and timelines as laid

down in Regulations 5.47 to 5.51 of this Supply

Code, 2018.

5.112 If the application is not decided by the

Licensee within the above-mentioned period

of 10 days from inspection, the applicant may,

by a written notice to the Licensee, draw its

attention to the matter. If no decision is

communicated to the consumer within a

further period of 15 days, permission for

reduction of contract demand shall be deemed

to have been granted.

5.113 Any difference in security deposit

arising out of load reduction shall be adjusted

in the subsequent two bills of the consumer.

5.114 The reduction of load shall be effective

from the first day of the month following the

month in which the sanction is communicated

or deemed permission is granted.

Annual Review of Contract Demand.— 5.115

In case of HT and EHT connections, if the

maximum demand was recorded to be in

excess of contract demand by 5% or more for

at least four times during the last financial year,

the Licensee shall issue a 30-day notice to the

consumer for submitting an application form

for enhancement of load. If there is no response

from the consumer by the end of the notice

period, the Licensee shall start the procedure

for enhancing the consumer’s contract

demand to the average of four recordings of

maximum demand shown by the consumer’s

Maximum Demand Indicators (MDI) meter in

the last financial year. In case of LT

connections, similar review shall be carried

out for connections equipped with an MDI

meter.

5.116 Energy meters with MDI facility are

to be installed by all the Distribution Licensees

for all new HT and EHT connections. In case,

the Maximum Demand Indicator of the meter

at the consumer’s installation is found to be

faulty or not recording at all (unless tampered),

the Demand Charges shall be calculated based

on maximum demand during corresponding

months/billing cycle of previous year, when

the meter was functional and recording

correctly. In case the recorded maximum

demand of corresponding month/billing cycle

of past year is also not available, the maximum

demand needs to be computed by applying

the Load Factor as per Annexure XVIII of the

Supply Code, 2018.

5.117 The Licensee and applicant shall

follow the procedure and timelines with

respect to acceptance of application form, site

inspection and issuance of demand note for

the estimated cost of works in accordance with

Regulations 5.35 to 5.50 of this Supply Code,

2018. Enhanced supply shall be released in

accordance with Regulation 5.52 of this Supply

Code, 2018.

5.118 If the consumer feels aggrieved by the

Licensee’s action or omission, the consumer

may file his representation to the concerned

Consumer Grievance Redressal Forum (CGRF)

for redressal of his grievance.

Execution of Agreement.— 5.119 The

Licensee may require the applicant to execute

an Agreement for obtaining new connection,

for change of name, and for enhancement or

reduction of sanctioned load before

commencement of supply.

5.120 The Agreement form shall be supplied

by the Licensee along with application form

and shall also be available on the Licensee’s

website for download.

The Agreement shall include the following:

(1) Name and address of the consumer/

/applicant;

(2) Address of the premises for which

electricity supply has been requisitioned

and for which the agreement is being

executed;

(3) Sanctioned load/contract demand;

(4) Purpose of usage of electricity;

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(5) Declaration by the applicant/

/consumer:

(a) To abide by provisions of Act and this

Supply Code, 2018;

(b) To pay for the supply of electricity

based on the prevailing tariff rates;

accordance with this Supply Code, 2018 and

the Schedule of Miscellaneous Charges of

the Licensee approved by the Commission

from time to time;

(d) To deposit such security money as the

Licensee may be entitled to recover from

him under the Act and this Supply Code,

2018;

5.121 If there is no separate written

Agreement between the Distribution Licensee

and the consumer, after the supply of

electricity has commenced, the consumer shall

be deemed to be bound by terms and

conditions of the Supply Code, 2018. The

consumer shall not refuse to tender an

Agreement if so required by the Distribution

Licensee within thirty days of commencement

of the supply. Upon failure of the consumer to

sign the Agreement, it shall be open to the

Distribution Licensee after giving due notice

and opportunity of representation to

disconnect the supply to such Premises.

However, the Distribution Licensee shall

restore the supply immediately upon execution

of the Agreement by such consumer.

5.122 If any Consumer terminates his

Agreement within period of 2 years of the

commencement of new or additional supply

(or where no formal Agreement is tendered, if

the supply is not utilized for the period of 2

years, which would have been applicable if

an Agreement has been tendered), the

consumer shall be liable to pay the Fixed/

/Minimum charges for each month short of the

period of 2 years.

5.123 A copy of the Agreement executed

shall be given to the consumer/applicant.

General

Conditions

Supply

for

determination of Connected Load.— 5.124 The

method of determination of connected load

shall be as per Annexure VIII to this Supply

Code, 2018.

Point of Supply.— 5.125 Supply shall be

given at a single point in the premises of the

consumer. The point of supply shall be

determined by the Licensee such that meters

and other equipment are always accessible to

the Licensee for inspection without infringing

upon the consumer’s privacy. All HT and EHT

consumers shall provide independent entry to

the meter or metering cubicle. However, in

special cases, the Licensee may agree to give

supply at more than one point in the

consumer’s installation on account of the

separate physical layout and wiring of the

installation and the requirements of the

consumer.

5.126 At the point of commencement of

supply, the consumer shall provide a main

switch/circuit breaker. In addition, HT and

EHT consumers shall also provide suitable

protective devices as per the provisions of

Central Electricity Authority (Measures

relating to Safety and Electric Supply)

Regulations, 2010 as amended from time to

time. The system of protection shall have to

be approved by the Licensee before

commencement of supply. Meters, MCBs/CBs

and associated equipment shall be installed

by the Licensee at the point(s) of supply.

5.127 HT and EHT consumers shall install

step-down transformers with a vector group

with delta winding on the high voltage side

and star winding on the low voltage side, with

the neutral terminal brought out and solidly

earthed as per Central Electricity Authority

(Measures relating to Safety and Electric

Supply) Regulations, 2010 and as amended

from time to time.

5.128 The meter, meter boards, service

mains, MCB/CB, load limiters, etc., must on no

account be handled or removed by anyone

who is not an authorized employee/

/representative of the Licensee. Seals, which

are fixed on the meters/metering equipment,

load limiters and the Licensee’s apparatus,

must on no account be tampered with,

damaged or broken. It is the consumer’s

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3039

responsibility to keep in safe custody, the

Licensee’s equipment and seals on the meters/

/metering equipment within the consumer’s

premises.

5.129 In the event of any damage caused

to the Licensee’s equipment within the

consumer’s premises by reason of any act,

neglect or default of the consumer or his

employees, the cost thereof as claimed by the

Licensee shall be payable by the consumer. If

the consumer fails to do so after demand, it

shall be treated as a contravention of the terms

and conditions of supply agreement and the

electricity.

Security Deposit.— 5.130 A security deposit

shall be deposited by all the consumers to

cover:

(1) The estimated amount of bill

corresponding to the billing cycle period

plus one month; and

(2) Payment due to the Licensee for any

electric line or electrical plant or electric

meter that is to be provided for supplying

electricity to the consumer.

The estimated security deposit amount for

different categories while releasing new

connections shall be calculated as per the

methodology given in Annexure XVIII to this

Supply Code, 2018. In case of enhancement of

load, only additional security to cover the

additional consumption shall need to be

deposited, estimated as per the methodology

given:

Provided that for consumers who have

opted for availing phased contract demand,

revision of security deposit for the existing load

shall be based on actual consumption of the

previous financial year, while security deposit

for additional load released during the year

shall be estimated on the basis of the

methodology given in Annexure XVIII to this

Supply Code, 2018.

5.131 Subsequently, the security deposit

shall be revised annually as per the procedure

defined in Regulation 5.136 of this Supply

Code, 2018. For deficient amount of Security

Deposit, the Licensee shall serve the notice to

consumer for Additional Security Deposit to be

deposited by consumer within 30 Days. In

case, the consumer does not deposit additional

Security Deposit within 30 days of notice by

Licensee, the additional Security Deposit shall

be included in two subsequent bills of the

consumer. Any excess amount of Security

Deposit shall be adjusted within two

subsequent bills of the consumer.

5.132 If the security deposit is reduced due

to adjustment of outstanding dues, the same

shall be adjusted within the subsequent two

bills of the consumer.

5.133 The security deposit shall be returned

to consumer upon termination of Agreement

within 30 days of adjustment of all dues. In case

of delay, interest st of April of that year

equivalent to the State Bank of India Base Rate

on the 1 shall be payable to the consumer.

5.134 The LT consumers can provide the

security deposit in the form of cash (applicable

for deposits up to Rs 10,000), cheque or

demand draft. The HT/EHT and industrial

consumers can provide the security deposit

through cash/demand draft/banker’s cheque,

Bank Guarantee as per the format specified in

Annexure XXI or by providing lien against fixed

deposits. If the Security Deposit is submitted

in the form of Bank Guarantee or by providing

lien against fixed deposits, no interest shall be

payable to the consumer.

Interest on Security Deposit.— 5.135 The

Licensee shall pay interest to the consumer at

the State Bank of India Base st of April for the

year, payable annually on the Rate prevailing

on the 1 consumer’s security deposit with

effect from date of such deposit in case of new

connections energized after the date of this

notification, or in other cases, from the date of

notification of this Supply Code, 2018. The

interest accrued during the year shall be

adjusted in the consumer’s bill for the first

billing cycle of the ensuing financial year. If

the Security Deposit is submitted in the form

of Bank Guarantee or by providing lien against

fixed deposits, no interest shall be payable to

the consumer.

Review of Security Deposit.— 5.136 At the

beginning of the financial year, the Licensee

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shall review the consumption pattern of the

consumer for the adequacy of the security

deposit from April to March of the previous

year. Consumer is required to maintain a sum

equivalent to his average payment for the

period of one billing cycle plus one month,

where ‘average payment’ shall be equal to the

average of actual bills paid in the last financial

year:

Provided that for a consumer whose

electricity connection is less than 1 year old,

the security deposit shall not be revised at the

beginning of the financial year.

5.137 The security deposit available with the

Licensee in respect of each consumer shall be

shown in the bill issued to the consumer.

Refund of security to the consumer by the

Licensee, as and when arises, shall be made

through maximum of two electricity bills.

Cost of Servicing New Connection/

/Enhancement of Load.— 5.138 The consumer

shall pay the cost of service line, etc., and other

applicable charges. These charges shall be

either on the basis of the schedule of standard

charges approved by the Commission.

General Provisions Regarding Service Line

and Apparatus.— 5.139 The consumer shall

provide space of requisite dimensions and at

convenient location as mutually agreed

between the consumer and the Licensee, free

of charge, for erection/installation of that part

of service line that falls within his premises,

transformers, switch gear, meter and all other

apparatus up to the point of commencement

of supply. The whole of service line and other

apparatus shall be deemed to be the property

of the Licensee and shall remain under its

control.

5.140 The Licensee may use the service line

and other apparatus to give supply to other

consumers provided that the supply to the

consumer who has paid for these is not affected

adversely. Further, even if the supply to the

consumer who has paid for the line/apparatus

is disconnected for whatever reason, the

consumer shall permit the Licensee continued

access to the service line and other apparatus

if they are required to give supply to other

consumers, and no payment shall be due to

the consumer for such access/facility, until

alternate arrangements are made. However,

it is expressly provided that the Licensee shall

make all possible efforts to make alternate

arrangements within 6 months. For this

purpose, the Licensee may explore a mutually

acceptable arrangement for continuation of

the installation at the existing place.

Resale of Energy.— 5.141 The consumer

shall not supply any energy supplied to him

by the Licensee to another person or other

premises unless the consumer holds a suitable

sanction or licence for distribution and sale of

energy granted by the Commission or has

been exempted from obtaining the licence or

has been appointed as a franchisee of the

Distribution Licensee.

Access to Consumer’s Premises.— 5.142 The

Distribution Licensee or any person duly

authorized by Distribution Licensee shall have

access to consumer’s premises in accordance

with the provisions of Section 163 of the

Electricity Act, 2003.

Failure of Supply due to Fuse Failure.— 5.143

Should at any time the Licensee’s service fuse

or fuses fail, complaint should be registered at

the Licensee’s local office or call centre or if

there are sub-stations, at the nearest sub-

-station. Only authorized representatives of the

Licensee are permitted to replace these fuses

in the Licensee’s cut-outs. Consumers are not

allowed to replace these fuses and they will

render themselves liable to penalty if the

Licensee’s fuse placed to protect the

Licensee’s apparatus are changed.

CHAPTER 6

6. Metering.— 6.1 No installation shall be

serviced without a meter. All meters and

installation of meters shall conform to

requirements as laid down in the Central

Electricity Authority (Installation & Operation

of Meters) Regulations, 2006 issued under

Section 55 of the Act, and as amended from

time to time. Notwithstanding this, the

Licensee may consider installing upgraded

technology meter becoming available in the

market if it meets the requirements over and

above the requirements of CEA.

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6.2 For LT loads, Miniature Circuit Breakers

(MCBs) and for HT/EHT loads, Circuit Breakers

(CBs) of appropriate rating and specifications

shall be installed along with the meter.

6.3 At the time of seeking a new connection

the consumer shall have the option to either:

(1) Purchase the meter, MCB/CB and

associated equipment himself as per

specifications issued by the Licensee from

time-to-time; or

(2) Require that the meter, MCB/CB and

associated equipment be supplied by the

Licensee.

The consumer shall indicate this option in

the application form and Licensee shall supply

him with the meter specifications. Once the

consumer has procured the meter as per the

specifications, the Licensee shall test, install

and seal the meter.

The Licensee shall make available on its

website, specifications of meters and other

equipment.

6.4

The Licensee is authorized to review

the status of meters already installed in the

context of upgraded technology becoming

available and suitability of the site where meter

is placed in the consumer’s premises.

6.5 If supply is provided by the Licensee to

different categories of consumers in the same

premises, separate meter(s) shall be installed

for measurement of energy for each such

category.

6.6 The Distribution Licensee shall make out

a plan for introduction and adoption of new

technologies such as pre-paid meters, smart

meters, time of the day (TOD)/Frequency-

based tariff (FBT) meters, automatic remote

meter reading (AMR), Automatic Metering

Infrastructure

(AMI)

system

through

appropriate communication system.

6.7 All the meters to be installed after

notification of these Regulations including

replacement of meters shall be meters with

MDI facility.

6.8 If supply to an HT/EHT consumer is given

on an independent feeder for his exclusive

use, the metering arrangement shall be

installed at the sub-station of the Licensee.

Further, for all new connections availing

supply through independent feeder, Stand-by

meter will be installed at consumer’s premises

at consumer cost to carry out accounting in

case of failure of main meter.

6.9 Temporary Connections wherever

possible shall be released on pre-paid meters.

Supply and Installation of Meters and MCBs/

/CBs.— 6.10 LT, HT and EHT consumers, if they

opt for procurement of meter and related

apparatus, shall provide a locked and

weatherproof enclosure of a design approved

by the Licensee to house the metering

equipment including CTs and PTs. In other

cases, these shall be included in the estimate

and provided by the Licensee.

6.11 If the meter is supplied by the Licensee,

the Licensee shall be entitled to recover the

cost of meter and associated equipment as part

of the demand notice. Else, the Licensee shall

charge meter rent as approved by the

Commission. In case of connections where the

meter has been procured by the consumer, no

meter rent and meter cost shall be charged

from the consumer.

6.12 The installation of meter shall be

decided in consultation with the consumer.

The consumer shall provide suitable and

adequate space for installation of the meter in

such a manner that it is always accessible to

the Licensee or its representatives. In case of

multi-storied buildings, all the meters shall be

fixed preferably on the ground floor/rising

mains having proper air ventilation and

adequate illumination as per the standards and

codes specified.

6.13 Initial installation or replacement of the

meter shall be done by the Licensee’s

representative in the presence of the

consumer or his authorized representative,

after giving a notice of 3 days.

6.14 The Licensee shall evolve a format of

Meter Particulars Sheet for recording the

particulars of the meter at the time of initial

installation or replacement. The Licensee shall

retain one copy and the second copy, duly

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signed by the authorized representative of the

Licensee, shall be given to the consumer under

proper acknowledgment. The consumer or his

authorized representative shall also sign the

Meter Particulars sheet. Subsequently, details

of any faults in the meter, repairs,

replacements, etc., shall be entered into the

Meter Particulars Sheet by the Licensee or his

authorized representative.

6.15 Whenever a new meter is installed (for

a new connection or as a replacement) it shall

be sealed in the presence of the consumer. The

seal, name plates and distinguishing numbers

or marks affixed on the said equipment or

apparatus shall not in any way be broken,

erased or altered by the consumer. Treatment

of meter seals shall be in accordance with the

Central Electricity Authority (Installation and

Operation of Meters) Regulations, 2006 and all

subsequent amendments.

6.16 The consumer shall be responsible for

safe custody of meter(s), MCB/CB, etc., if the

same are installed within the consumer’s

premises. The consumer shall promptly notify

the Licensee about any fault, accident or

problem noticed with the meter.

6.17 All the unmetered connections

including agricultural and streetlights must be

metered by the Licensee within a period of six

(6) months from the issuance of this Supply

Code, 2018.

6.18 It shall be the responsibility of the

Licensee to maintain the meter and keep it in

working order at all times. The Licensee may

also have a provision for such metering system

where the display unit is at the consumer

premises and the metering unit is outside the

premises such as on a pole, etc. In such cases,

the responsibility of safe custody of the

metering unit shall lie with the Licensee.

6.19 The Licensee shall monitor the

consumption pattern of the consumer and get

the meter checked wherever considered

necessary to ensure that the meter is in proper

working condition.

6.20 A consumer may install a check meter

of appropriate make and conforming to the

technical specifications as laid down in

Central Electricity Authority (Installation and

Operation of Meters) Regulations, 2006. These

check meters may be calibrated by the

Licensee upon payment of prescribed fee as

specified by the Licensee with the approval of

the Commission. However, check meter

readings shall not be used for billing purpose

by the Licensee. Stand-by meter readings shall

be used for billing purposes by the Licensee

only when the main meter is faulty/burnt, etc.

Reading of Meters.— 6.21 The meter shall

be read once in every billing cycle and the

consumer shall extend all facilities to the

Licensee or his authorized representatives to

read the meter.

6.22 The meter shall be read by an

authorized representative of the Licensee. The

Licensee shall issue proper photo identity

cards to all meter readers and meter readers

shall carry the photo identity card during the

course of meter reading.

6.23 The meter reader may use hand held

instruments, Meter Reading Instrument (MRI)

or wireless equipment for recording meter

readings and for generation of bills on the spot.

6.24 It shall be the duty of the meter reader

to check the condition of LEDs (Light Emitting

devices) on electronic meters. In case the E/L

LED indicator provided on electronic meters

is found to be ‘ON’, the meter reader shall

inform the consumer that there is leakage in

the premises and advise the consumer to get

the wiring checked and leakage removed. The

meter reader shall also inform the concerned

officials of the Licensee about the leakage.

6.25 Status of the meter and/or its seal along

with the meter reading details for last six billing

cycles of each consumer shall be made

available on the Licensee’s website as well in

each bill to be raised by the Licensee.

6.26 If the meter is inaccessible on two

consecutive meter reading dates as per cycles,

a notice shall be issued to consumer to keep

the meter accessible for reading on the date

(at least 7 days after the date of notice) and

time specified in the notice.

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6.27 If meter is not made accessible even

on the specified date, a notice shall be served

on the consumer, if available, or affixed near

the main entrance of the premises, to inform

the meter reading to Licensee within the

next 7 days. Failing this, supply shall be

disconnected.

6.28 The provisions of Regulations 6.26 and

6.27 of this Supply Code, 2018 shall not apply

in case of a domestic consumer who has given

an advance intimation to the Licensee of the

inaccessibility of his meter for reading due

to the consumer being out of station and

has also deposited an amount in accordance

with Regulation 7.22 of this Supply Code,

2018.

6.29 When a domestic consumer gives prior

information in writing about inaccessibility of

the meter to the Licensee due to continued

absence from residence, the Licensee shall not

send any notice/provisional bill to the

consumer provided that the consumer pays

the fixed charges for such period in advance.

Whenever the meter is made accessible by the

consumer for taking the meter reading, the

entire consumption shall be taken as if the

consumption was for the period excluding the

intimated period of inaccessibility. This facility

shall be available to the consumer if the dues

have been up to date.

6.30 If the consumer desires to have a special

reading taken, the same shall be arranged by

the Licensee and the charge, as approved by

the Commission shall be included in the next

bill of the consumer.

Periodic Testing of Meters.— 6.31 It shall be

the Licensee’s responsibility to satisfy itself

regarding the accuracy of the meter before it

is installed and the Licensee may test them

for this purpose. The Licensee shall conduct

periodical inspection/testing and calibration

of the meters as specified by the Central

Electricity Authority (Installation & Operation

of Meters) Regulations, 2006 and as amended

from time to time.

6.32 The Licensee shall conduct periodical

inspection/testing of the meters as per the

following schedule:

(1) Single phase meters: Once every 5

years.

(2) LT 3-phase meters: Once every 3 years.

(3) HT/EHT meters including MDI: Yearly

Wherever applicable, CT and PT shall also

be tested along with meters.

6.33 Test results shall be maintained as per

the format given in Annexure IX to this Supply

Code, 2018.

Testing of Accuracy of Meters.— 6.34 The

Licensee shall have the right to test any meter

and related apparatus if there is a reasonable

doubt about accuracy of the meter. The

consumer shall provide the Licensee

necessary assistance in conduct of the test.

6.35 A consumer may request the Licensee

to test the meter on his premises if the

consumer doubts its accuracy, by applying to

the Licensee in the format given in Annexure

X to this Supply Code, 2018, along with the

requisite testing fee. On receipt of such

request, the Licensee shall follow the

procedure as detailed in Regulations 6.36 to

6.39 of this Supply Code, 2018.

6.36 The meter may be tested for accuracy

at a third-party facility, if so desired by the

consumer. The list of third-party agencies,

which are accredited by NABL (National

Accreditation Board for Testing and Calibration

Laboratories) shall be available on the website

of the Licensee:

Provided that in case of testing on the

consumer’s request, the consumer shall have

to pay the testing fee as per the cost specified

by the Licensee with the approval of the

Commission:

Provided further that if the meter is found

to be defective/burnt due to technical reasons

attributable to the Licensee, viz., voltage

fluctuation, transients, etc., the Licensee shall

refund the test fee to the consumer by

adjustment in the subsequent bill.

6.37 Before testing a consumer’s meter, the

Licensee shall give 7 days’ advance notice in

urban areas and 10 days’ advance notice in

rural areas intimating the date, time and place

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of testing so that the consumer or his

authorized representative may be present at

the time of testing. The Licensee shall inspect

and check the accuracy of the meter within

30 days of receiving the complaint both in

urban and rural areas. The Licensee, after

testing, if needed, shall replace the meter

within 15 days thereafter.

6.38 The consumer/authorized representative

present during testing will sign the test report

as a token of witness. In case the consumer/

/authorized representative is not present, the

Licensee’s representative and the testing

laboratory official shall sign on the test report.

6.39 The Licensee shall dispatch the test

report to the consumer, to be received under

acknowledgment, within 7 working days of

the date of testing. In case of faulty meter,

rectification for a maximum period of six

months or from the date of last testing,

whichever is later, on the basis of the test

report, shall be adjusted or accounted for in

the subsequent bill.

6.40 If a consumer disputes the results of

testing, the consumer may represent to the

Consumer Grievance Redressal Forum (CGRF).

Cost of Replacement of Defective/Burnt/

/Lost Meters.— 6.41 If, as a result of testing, it

is established that the meter became

defective/burnt due to technical reasons,

viz., voltage fluctuation, transients, etc.,

attributable to the Licensee, the cost of the

meter shall be borne by the Licensee.

6.42 If, as a result of testing, it is established

that the meter was rendered defective/burnt

due to reasons attributable to the consumer

such as defect in consumer installation,

connection of unauthorized load by the

consumer, etc., the cost of the meter shall be

borne by the consumer as specified below:

(1) If the meter was owned by the

consumer, the Licensee shall inform the

consumer to replace the meter and

associated equipment as per provisions of

Regulations 6.1 to 6.4 of this Supply Code,

2018 within 7 days, after which the Licensee

may be empowered to install a new meter

and seek additional security deposit and

start charging meter rent, if applicable;

(2) If the meter was owned by the

Licensee, the Licensee shall install a new

meter at its own cost and recover the cost

of the burnt meter from the consumer in

proportion of the remaining useful life of the

meter (useful life of the meter as per the

depreciation schedule of the Commission-

number of years after date of first instalment

of the aforesaid meter) that was rendered

defective/burnt:

Provided further that if, as a result of testing,

it is established that the meter was rendered

defective/burnt due to tampering or any other

deliberate act by the consumer to interfere

with the meter, the consumer shall be assessed

as per Regulation 8.50 of this Supply Code,

2018 and action as permissible under law shall

be taken against the consumer for pilferage

and tampering.

6.43 The meter may be tested at a third-party

facility, if so desired by the consumer. The list

of third-party agencies, which are accredited

by NABL (National Accreditation Board for

Testing and Calibration Laboratories) shall be

available on the website of the Licensee:

Provided that in case of testing on the

consumer’s request, the consumer shall have

to pay the testing fee as per the cost specified

by the Licensee with the approval of the

Commission.

6.44 In case of loss of meter, the cost of new

meter and other apparatus shall be borne by

the consumer unless the meter was installed

outside consumer premises. The Licensee

shall recover the cost of the meter from the

consumer in proportion of the remaining useful

life of the meter that was lost.

The Licensee shall attend the complaint of

consumers for defective/stuck meter within 15

days of receiving the complaint and after

testing, if needed, shall replace the meter

within 15 days thereafter.

Replacement of Meters (including MDI) Not

Recording.— 6.45 The consumer is expected

to intimate the Licensee as soon as it comes to

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the notice of the consumer that the meter has

stopped or is not recording.

6.46 If during periodic or other inspection

any meter is found to be not recording by the

Licensee, or a consumer makes a complaint

in this regard, the Licensee shall follow the

procedure detailed in Regulations 6.37 to 6.39

of this Supply Code, 2018.

6.47 If the meter is actually found to be not

recording, the Licensee shall replace the non-

working (stuck, running slow, fast or creeping)

meter within 15 working days.

Replacement of Burnt Meters.— 6.48 In case

a meter is found burnt either on consumer’s

complaint or upon inspection by the Licensee,

the Licensee shall restore the supply within 6

hours of receipt of the complaint or inspection

by the Licensee, bypassing the burnt meter

after ensuring that necessary preventive

action at site is taken to avoid future damage.

6.49 If the meter is burnt due to causes

attributable to the Licensee, the Licensee shall

replace the burnt meter within 5 working days

of receiving the complaint.

6.50 If the meter is burnt due to causes

attributable to the consumer such as

tampering, defect in consumer’s installation,

connecting unauthorized additional load, etc.,

the procedure laid down in Regulation 6.42

shall be followed with respect to replacement

of meter. The Licensee shall serve a notice to

the consumer for recovery of cost of the meter

within 7 working days of detection and shall

replace the meter within 15 working days of

receiving payment from the consumer and

after necessary corrective action is taken to

avoid future damage to the meter. In case the

consumer does not replace the meter or pay

within the stipulated time for replacement of

meter, the consumer shall be served notice for

disconnection within 7 days of expiry of the

specified period. Failure to comply with the

same shall lead to disconnection with

immediate effect.

Replacement of Lost Meters.— 6.51

Complaints regarding lost meters shall be

entertained by the Licensee only if they are

accompanied by a copy of the FIR lodged by

the consumer with police. In all such cases,

the Licensee shall also conduct an inquiry.

Supply in such cases shall be restored after

installation of a new meter, payment of

electricity charges for the period in which

meter was not available and any other

prescribed charges that may be approved by

the Commission. Electricity charges for the

period in which the meter was not available

shall be assessed as per Regulation 7.14 of this

Supply Code, 2018.

CHAPTER 7

7. Billing General.— 7.1 Tariff and charges

for supply of electricity shall be determined by

the Commission from time to time. The

Licensee shall intimate the consumer, in the

beginning of the financial year, the following:

(1) Billing cycle, which shall be monthly

for all categories of consumers except

agricultural consumers, i.e., pump set

connections, in which case, depending

upon the local conditions, the Licensee shall

specify the billing cycle separately with the

approval of the Commission.

In case of consumers with LT single phase

supply, if the Licensee experiences difficulty

in monthly billing of such a large number of

consumers, it may carry out the billing on

bi-monthly basis (i.e., once in two months)

with the approval of the Commission. The

Commission may consider the difficulties of the

Licensee and may approve the billing on bi-

monthly basis for a limited time period beyond

which the billing cycle shall be on monthly

basis.

(2) Probable week in which bill shall be

issued by the Licensee in every billing cycle;

(3) Probable due dates for payment of bill;

and

(4) Rebates applicable to consumers, if

any.

7.2 Provided that the due date for bill

payment through cheques shall be 3 working

days in advance of the normal due date for

cash payment. The Licensee shall also

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intimate the consumer of bill dispatch through

SMS and/or email, if the consumer has

furnished requisite details. The billing details

of last six bills (including the latest bill) for all

consumers shall also be made available on the

Licensee’s website along with payment

receipt details.

7.3 The Licensee may explore an option of

introducing Spot Billing to domestic and

commercial consumers in its area of supply.

7.4 The Licensee shall issue the first bill

within two billing cycles of energizing a new

connection. In case the consumer does not

receive the first bill within two billing cycles

from the date of energization of the connection,

the consumer shall complain, in writing, to the

Licensee’s office and the Licensee shall issue

the bill within the next 14 days.

7.5 The bill will be delivered to the

consumer immediately in case of spot billing

under acknowledgment by the consumer. In

all other cases, the Licensee shall ensure that

the bill is delivered to the consumer by hand/

/post/courier at least 15 days prior to the due

date of payment.

7.6 If a consumer does not receive the bill

within 7 days of the probable bill issue date,

the consumer may obtain a duplicate bill from

the concerned billing office of the Licensee or

download it from the website of the Licensee.

However, the responsibility of delivering the

bill to the consumer lies with the Licensee only.

The Licensee shall issue a duplicate bill

immediately if the consumer contacts the

Licensee’s office in person/telephonically, or

on the date of acknowledgement if received

by post.

7.7 The following information shall be

included in the bill:

(1) Address and telephone number of the

billing office/distribution centre;

(2) Service Connection Number;

(3) Bill Number and Period of Bill;

(4) Consumer Number, Name and

Address;

(5) Pole Number from which connection

is served/Name of sub-division or centre;

(6) Date of issue of Bill;

(7) Tariff category of consumer (i.e.,

domestic, commercial, etc.);

(8) Tariff, rate of electricity duty and cess

applicable;

(9) Status of meter (OK/defective/not

available);

(10) Billing Status (Regular/Assessed/

/Provisional Bill with reason);

(11) Supply details:

a) Type of supply (i.e., single phase, three-

phase LT or HT);

b) Contracted load/Connected load.

(12) Meter number and identification

details of meter (in case the meter was

replaced during the billing period, the bill

must indicate the meter numbers of new as

well as old meter, date of replacement, final

reading of old meter and initial reading of

new meter at the time of replacement of

meter);

(13) Initial meter reading with date;

(14) Final meter reading with date;

(15) Multiplying Factor of the meter, if any;

(16) Units consumed;

(17) Maximum Demand;

(18) Power Factor, if applicable;

(19) Due date of payment (separately

specified for payment by cash, cheque,

Credit/Debit Card, etc., if necessary) and

date of payment with prompt rebate;

(20) Security Deposit deposited by

consumer;

(21) Billing details: Item-wise details for

the current month as well as past arrears

shall be furnished in the bill. A representative

list is given below:

(a) Energy Charges;

(b) Fixed Charges;

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(d) Capacitor surcharges;

(e) Other Charges, if any;

(f) Electricity Duty;

(g) Fuel price purchase adjustment

charges;

(h) Power factor adjustment charges, if

any;

(i) Reactive Energy Charges, if any;

(j) Surcharge for delay, if any;

(k) Interest on instalments due;

(l) Total current month demand;

(m) Arrears (with details);

(n) Details of Subsidy, if any, under Section

65 of the Act;

(o) Others (with details);

(p) Total amount due;

(q) Adjustment;

(r) Net amount to be paid;

(s) Modes of payment accepted;

(t) In case of cheques and bank drafts,

the receiving authority in whose favour the

amount should be drawn;

(u) Amount of Security Deposit held and

required;

(v) Consumption details of last six

readings.

7.8 The following information shall be

provided on the reverse of the bill, if not

provided on the front or stamped on the bill or

be sent in an annexure accompanying the bill

at least twice a year:

(1) Address(es) of collection centre(s) and

working hours for collection of bill

payments, including the date and time of

presence of the mobile van, if any, at different

venues for collection of bill payments;

(2) Designation and address of the

authority with whom grievance/complaints

pertaining to bills can be lodged;

(3) Complete address(es) with telephone

number(s) of the complaint centres, if any;

(4) Addresses and telephone numbers of

CGRFs as well as that of the Ombudsman

constituted under Section 42 sub-clause 6

of the Act;

(5) Tariff Schedule applicable to the

consumer; and

(6) Information relating to safety, energy

conservation, prevention of theft, etc.

7.9 The bill may contain additional

information, if any, as desired by the Licensee.

7.10 The Licensee shall ensure adequate

publicity of the addresses/locations and

working hours of the collection centres

including those of banks wherein consumers

can make payments.

Procedure for Billing under Special

Circumstances/Billing when Meter Not

Accessible.

7.11 In all cases not covered by the Spot

Billing system, if the Licensee is not able to

read the meter, a provisional bill may be issued

on the basis of the consumption for the

corresponding period of the previous year

wherein the meter was functional. However,

the Licensee shall ensure that such provisional

billing does not extend to more than two billing

cycles at a stretch, and there are not more than

two provisional bills generated for a consumer

during one financial year. If the premises of

the consumer is inaccessible for more than

two billing cycle, a notice is to be affixed in

the premises of the consumer for temporary

disconnection. If within 30 days from the

affixation of such notice, if the consumer fails

to make arrangement for meter reading, the

supply shall be temporarily disconnected after

giving one-month notice. The provisional bills

shall be adjusted on the basis of the

subsequent actual meter reading.

In case of new connection for which one-

year data is not available, the consumption for

the purpose of provisional billing shall be

computed by considering the load factor as

specified for that category in Annexure XVIII

of these Regulations.

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Billing in case of defective/stuck/stopped/

/burnt meter.— 7.12 In case of defective/stuck/

/stopped/burnt meter, the consumer shall be

billed on the basis of higher of monthly

consumption of corresponding month of the

previous year and average monthly

consumption of immediately preceding three

months. These charges shall be leviable for a

maximum period of three months only during

which time the Licensee is expected to have

replaced the defective meter.

7.13 In case, the Maximum Demand

Indicator of the meter at the consumer’s

installation is found to be faulty or not

recording at all (unless tampered), the

Demand Charges shall be calculated based on

maximum demand during corresponding

months/billing cycle of previous year, when

the meter was functional and recording

correctly. In case, the recorded maximum

demand of corresponding month/billing cycle

of past year is also not available, the maximum

demand shall be calculated based on the load

factor as per the mechanism specified in

Annexure XIX of the Supply Code, 2018.

Billing in case of Lost Meters.— 7.14 In case

of meters reported as lost, electricity charges

for the period for which the meter was not

available shall be assessed as below:

(1) As per Regulation 8.50 of this Supply

Code, 2018, if it is established in the

Licensee’s enquiry that the loss of meter

was due to a deliberate act of the consumer

and/or with his connivance;

(2) As per Regulations 7.12 and 7.13 of this

Supply Code, 2018, in other cases.

Special Reading and Billing of Meters in

cases of Change of Occupancy or Vacancy of

Premises for Domestic Consumers.— 7.15 It

shall be the responsibility of the consumer to

get a special reading done by the Licensee at

the time of change of occupancy or on the

premises falling vacant and obtain a No-Dues

Certificate from the Licensee.

7.16 The consumer shall request in writing

to the Licensee for special reading to be taken

at least 15 days in advance of the said vacancy

of premises or change of the occupancy, as the

case may be. However, the Licensee may

accept a notice of shorter period.

7.17 The Licensee shall arrange to take a

special reading of the meter within 5 days of

receiving the consumer’s written request and

issue a final bill including all arrears till the

date of billing, at least 5 days before change of

occupancy/vacancy of premises. The final bill

thus raised shall mention that no other dues

are pending on the premises and the bill is final.

The final bill shall also include charges for the

period between the date of special reading and

date of vacancy of premises on a pro-rata basis.

7.18 Once the final bill is raised, the Licensee

shall not have any right to recover any

charge(s) other than those in the final bill, for

any period prior to the date of such bill. The

Licensee shall disconnect supply to the

premises on its vacancy. It shall be the

responsibility of the consumer to make the final

payment on vacating the premises and the

Licensee shall accordingly issue a No-Dues

Certificate on receiving such payment.

However, in case of change of occupancy, the

connection shall not be disconnected and after

completing the commercial formalities for

change of name, the same shall be affected.

Payment on Self-Assessment by the

Consumer.— 7.19 In case of non-receipt of bill,

the consumer may deposit self-assessed bill

in the format prescribed in Annexure XII to

this Supply Code, 2018 for the period for which

bill has not been received, provided that it is

not less than the average consumption during

the billing cycle over the last six months. The

excess/deficient payment so made by the

consumer shall be adjusted in the next bill.

7.20 In case of dispute regarding levy of

surcharges, the Licensee shall settle the

dispute within one billing cycle from the date

of protest by the consumer after giving him

an opportunity of being heard.

Advance Payment of Bills.— 7.21 In case a

consumer’s premises remains vacant for some

duration and the consumer intends to make

advance lump sum payments from which the

billed amount may be deducted periodically,

the consumer can apply to the Licensee in the

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format prescribed at Annexure XIII to this

Supply Code, 2018.

7.22 In such cases, the consumer shall

deposit an amount that covers the fixed

charges for the duration of the proposed

absence. Such provisional payment shall be

adjusted when subsequent bill is issued on the

basis of actual meter reading.

7.23 Bills of the consumers opting for this

arrangement shall be showing the amount

deposited by the consumer, amount adjusted

against the electricity dues after each billing

cycle and the balance left. On the amount

remaining outstanding from such advance

deposits, interest shall be paid at the State

Bank of India’s prevailing interest rate

for Savings Bank account. This interest

computation will be done quarterly.

Billing in case of Disputed Bills.— 7.24 On

receipt of the complaint in case of disputed

bills in person, the Licensee shall issue a

written/electronic acknowledgment on the

spot or within three days of receipt, if received

by post and give a complaint number for

reference.

7.25 If no additional information is required

from the consumer, the Licensee shall resolve

the consumer’s complaint and intimate the

result to the consumer within 7 days of receipt

of the complaint. In case, any additional

information is required, the same shall be

obtained, the issue resolved and result

intimated to the consumer within 7 days of

receipt of the additional information. However,

if the consumer does not provide information

on time, the Licensee shall not be held liable

for the consequent delay. Till the complaint on

the bill is resolved, the consumer shall pay the

amount based on average consumption of

corresponding period of the previous year

when the meter was functional. Amount so

recovered shall be subject to final adjustment

on resolution of the complaint.

7.26 If the complaint is found to be correct

by the Licensee, a revised bill shall be issued

within 5 working days of intimation of the same

to the consumer. The consumer shall make the

payment within 15 days after receipt of the

revised bill. The consumer shall not be

charged any late payment surcharge, if the

payment is made by the revised due date.

7.27 If the complaint was found to be

incorrect, the consumer shall be notified and

directed to make the payment as per the

original bill immediately and the consumer

shall be liable to pay late payment surcharge

if the payment is made after the due date of

the original bill.

7.28 Consumers, who intend to get the

special meter reading conducted, shall pay the

requisite fee for the same as approved by the

Commission from time to time.

Billing in case of Excess Load.— 7.29 The

billing for excess load shall be made as

approved by the Commission.

Payment of Bills.— 7.30 Consumer may pay

the bill by cash (up to Rs. 5,000), Cheque,

Demand Draft or Debit/Credit Card, banker’s

cheque, Electronic Clearing System, net

banking, drop boxes, etc. Cheques and

Demand Drafts shall be payable at any branch

of a scheduled commercial bank that is a

member of the clearing house for the area

where the concerned Sub Divisional Office is

located. The date of depositing of the cheque

by the consumer, shall be deemed to be the

date on which the payment is received in the

Licensee’s account.

7.31 The payment may be made

(1) In person at the designated collection

offices of the Licensee during specified

times; or

(2) By post or courier; or

(3) By deposit in the drop-boxes

maintained by the Licensee at designated

locations; or

(4) By bank transfer through the internet;

(5) By any other scheme accepted by the

Licensee for acceptance of bill payment.

7.32 The Licensee shall establish sufficient

number of collections centres at suitable

locations with necessary facilities where

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consumer can deposit the bill amount with

ease and without undue congestion. Wherever

necessary, separate collection counter should

be provided for senior citizens, physically

challenged person and women, preferably at

the ground floor.

7.33

The

Licensee

may

issue

disconnection notice in writing, as per Section

56 of the Act, to any consumer who defaults

on his payment of dues, after giving him a

notice period of 15 clear days to pay the dues.

In case a cheque is dishonoured, the

Licensee shall inform the consumer and

require him to pay the bill within 7 days in

cash. The consumer shall be liable to pay the

late payment surcharge, as applicable, as well

as a charge on account of the dishonour of the

cheque/non-realization of the draft. If there are

two instances of dishonour of cheques/

/draft of a consumer in a financial year, the

consumer shall be required to make all

payments through net banking till the end of

the following financial year. In addition, the

Licensee may have the option to initiate action

against the consumer as per the legal

provisions of the Negotiable Instruments Act.

7.34 In addition to the mode of payments

specified in Regulation 7.30 of this Supply Code,

2018, the Licensee may notify schemes for

acceptance of bill payment through Electronic

Clearing System or at designated counters of

a bank or through credit/debit cards or

through any other means in a specified area

and/or for a specified category of consumers,

after due notice is given to consumers.

However, any change in the mode of payment

shall be consumer friendly.

7.35 Where the due date indicated for

payment on the bill falls on a Sunday or a

public holiday, the payment shall become due

on the next working day.

Receipt of bill payment.— 7.36 Receipt shall

be given to the consumer for payment of bills

made in person. In all cases, payments shall

be acknowledged in the next bill.

Utilization of the Amount Received.— 7.37

All payments made by the consumer will be

adjusted in the following order of priority:

(1) Late payment surcharge;

(2) Arrears of electricity charges and

corresponding arrears of electricity duty/

tax;

(3) Current electricity charges and

corresponding current electricity duty/tax;

(4) Miscellaneous charges.

Late Payment Surcharge.— 7.38 Surcharge

for delayed payment shall be levied as per the

prevailing Tariff Order.

Instalment Facility

7.39 The Licensee may frame a scheme for

providing facility of payment of bills in

instalments for consumers who are for the time

being under financial distress to continue the

supply of electricity. Late payment surcharge

shall however, be levied on the amount paid

after the due date.

Recovery of Arrears.— 7.40 No sum due from

any consumer, on account of default in

payment shall be recoverable after the period

of two years from the date when such sum

became first due unless such sum has been

shown continuously as recoverable as arrear

of charges for electricity supplied.

Further, dues of any consumer (if any)

pending for a period more than 6 months can

be transferred to another installation of the

same consumer after thorough verification by

the Licensee, i.e., proof that the both

consumers are same.

CHAPTER 8

8. Theft and unauthorized use of electricity

theft of electricity.— 8.1 Whenever a case of

theft of energy is detected, the Authorized

Officer shall carry out assessment, in

accordance with the procedure as laid down

in the clauses below:

Procedure for booking a case of theft of

electricity.

8.2 The Licensee or supplier shall publish

the list of the Authorized Officers prominently

in all the Offices and its website and the Photo

Identity Card issued to such officers shall

indicate so for inspection of any place or

premise, as per Section 135(2) of the Act.

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8.3 An Authorized Officer, suo-moto or on

receipt of reliable information regarding theft

of electricity, shall promptly conduct

inspection of such premises after prior

intimation to Executive Engineer (SE) of that

area:

Provided that in cases where EE is not

appointed; prior intimation shall be provided

to the concerned Assistant Engineer:

Provided further that no inspection, search

and seizure of any residential premises shall

be carried out between sunset and sunrise,

except in the presence of an adult male

member occupying such premises.

8.4 The inspection team of the Licensee or

supplier, headed by such Authorized Officer

shall carry along with them their Photo

Identity Cards. Photo Identity Card should

be shown to the consumer/consumer

representative before entering the premises.

Photo Identity Card of the Authorized Officer

shall clearly indicate that he has been

nominated as Authorized Officer as per

provisions of Section 135 of the Act.

8.5 While conducting inspection, the

Authorized Officer and his team shall follow

the provisions of sub-sections 2, 3 and 4 of

Section 135 of the Act.

8.6 As far as possible, the events of

inspection shall be photographed/video-

graphed. In cases, where significant law and

order problem is anticipated, the Authorized

Officer inspecting the premises shall

immediately seek assistance from his senior

officer(s) and also call for police help. In such

cases all events shall be recorded through

video camera.

8.7 If such entry or inspection reveals

nothing to indicate the commission of or

engagement in any act of theft of electricity

by the person/consumer, the Authorized

Officer, the employees accompanying him and

the Licensee shall not be liable for any alleged

loss or inconvenience caused to the person/

/consumer on account of such entry,

inspection and search.

8.8 The Authorized Officer shall prepare a

report giving details such as connected load,

condition of meter seals, working of meter and

mention any irregularity noticed (such as

tampered meter, artificial means adopted for

theft of energy).

8.9 The report shall clearly indicate whether

sufficient evidence substantiating the theft

of energy was found or not. The details of

such evidence should be recorded in the

report.

8.10 No case for theft shall be booked only

on account of seals on the meter missing or

tampered or breakage of glass window, unless

corroborated by consumption pattern of

consumer and such other evidence as may be

available.

8.11 In case sufficient evidence is found to

establish direct theft of electricity, Licensee or

Supplier as per Section 135 sub-clause (1A) of

the Act shall disconnect the supply and seize

all material evidence including wires/cables,

meter, service line, etc., from the premises and

shall lodge a complaint in writing relating to

the commission of such offence in police station

having jurisdiction within 24 hours from the

time of such disconnection.

8.12 In case of suspected theft, the

Authorized Officer shall remove the old meter

under a seizure memo and seal it in the

presence of the consumer or his authorized

representative and the Authorized Officer and

the consumer have to sign on the seal borne

on the meter.

8.13 The Licensee or supplier shall continue

the supply to the consumer with a new meter.

The old meter shall be tested in the presence

of the consumer or his authorized represen-

tative and the Authorized Officer at the

Licensee’s testing lab, which shall give a test

report, in writing, which along with

photographs/videos shall constitute evidence

thereof. The Authorized Officer shall record

reasons to suspect theft in the premises in his

report:

Provided that if consumer requests, the

testing of the meter will be carried out at a

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NABL (National Accreditation Board for Testing

and Calibration Laboratories) accredited third-

party testing facility at the cost of consumers.

8.14 The report shall be signed by the

Authorized Officer and each member of the

inspection team and the same must be handed

over to the consumer or his/her representative

at site immediately under proper receipt. In

case of refusal by the consumer or his

Authorized representative to either accept or

give a receipt, a copy of the inspection report

must be pasted at a conspicuous place in/

/outside the premises and photographed.

Simultaneously, the report shall be sent to the

consumer through Registered Post/Speed Post

on the day or the next day of the inspection:

Provided that in case of suspected theft, if

the consumption pattern for last one year is

reasonably uniform and is not less than 75%

of the assessed consumption, no further

proceedings shall be taken and the decision

shall be communicated to the consumer under

proper receipt within three days.

8.15 After detailed examination of the

evidence and the consumption pattern of the

consumer, if the Licensee or supplier is

convinced that a prima-facie case is made out

for the abstraction, consumption or use of

electricity dishonestly against the consumer,

the Licensee or supplier shall, within 7 days

of inspection, serve a provisional assessment

order assessed as per Regulation 8.25 of this

Supply Code, 2018 along with show cause

notice to the consumer, giving reasons, as to

why a case of theft should not be booked

against such consumer giving full details for

arriving at such decision and points on which

reply has to be submitted. The notice should

clearly state the time, date and place at which

the reply has to be submitted and the

designation of the person to whom it should

be addressed.

8.16 In case a show-cause notice is not

served even after 30 days from date of

inspection by the Licensee or supplier, the case

of suspected theft shall be considered as

dropped and no further action can be initiated

against the consumer.

8.17 Theft shall not be limited to physical

interference with the meter found during

physical inspection. It shall also include theft

committed by resorting to external methods

such as remote control, high voltage injection,

etc., which interfere with the accurate

recording of energy consumed. Theft of

electricity may be established by analysis of

metering data down loaded by the Licensee.

In case the consumer requests for the testing

of meter or analysis of metering data

downloaded by a third-party facility

accredited by the NABL, the cost of such

testing/analysis by third party shall be borne

by the consumer. In case theft of energy is

determined by way of meter down load, the

provisional assessment order assessed as per

Regulation 8.25 of this Supply Code, 2018 along

with show-cause notice will be sent to the

consumer/user. The notice should clearly state

the time, date and place at which the reply

has to be submitted and the designation of the

person to whom it should be addressed.

8.18 The person, on whom an order has

been served under Regulations 8.15 and 8.17

of this Supply Code, 2018, shall be entitled to

file objections, if any, against the provisional

assessment before the Assessing Officer, who

shall, after affording a reasonable opportunity

of hearing to such person, pass a final order of

assessment.

Submission of consumer’s reply.— 8.19 The

consumer shall submit his/her reply within 15

days of receipt of show cause notice to the

concerned officer mentioned in Regulations

8.15 and 8.17 of this Supply Code, 2018.

8.20 In such cases where the consumer files

objections against the provisional assessment

order, the process of hearing shall be as per

Regulations 8.21 and 8.22 of this Supply Code,

2018.

Hearing in case of suspected theft.— 8.21

Within 5 working days from the date of

submission of consumer’s reply, the Licensee

or Supplier shall arrange a hearing with the

consumer. The consumer may be given

another opportunity in case the consumer fails

to appear for the hearing. In case, the

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consumer fails to appear for the second time,

the Licensee may proceed against the

consumer.

8.22 During the hearing, the Assessing

Officer shall give due consideration to the facts

submitted by the consumer and pass, within

5 working days, an order as to whether the

case of theft is established or not. The order

shall contain the brief of inspection report,

submissions made by consumer in his written

reply and oral submissions during hearing and

reasons for acceptance or rejections of the

same.

8.23 In all cases where theft of electricity

has been detected, the Licensee or Supplier

shall file the case with Special Courts

established under Section 153 of the Act.

8.24 In case of the decision based on the

consumer’s reply/hearing wherein the case of

theft is not established, no further proceedings

shall be required.

Assessment.— 8.25 The Assessing Officer of

the Licensee or the Supplier as defined under

Section 126 of the Act, notwithstanding the

criminal action taken under Section 135 of the

Act for theft of electricity, shall assess the

energy consumption as per the assessment

formula given in Annexure XIX to this Supply

Code, 2018, for the entire period during which

such theft of electricity has taken place and if,

however, the period during which such theft

of electricity has taken place cannot be

ascertained, such period shall be limited to 12

months immediately preceding the date of

inspection and prepare an assessment order

on applicable tariff. After assessing the energy

consumption as per the assessment formula

given in Annexure–XIX to these Regulations,

the Licensee shall prepare a final assessment

bill equal to two times of the tariff applicable

and serve upon the consumer notices

containing the following information:

(1) The details relating to the inspection

carried out by the Authorized Officer

including the dates and timings, list of

material seized and any other relevant fact;

(2) Details of the energy consumption

assessed on account of theft of electricity,

the period for which assessment has been

made and the amount to be deposited by

the consumer/person (amount calculated

formula given in Annexure–XIX to these

Regulations).

8.26 In case of a regular metered

connection, where a case of theft of electricity

is detected, units recorded in the meter for

which bills have been raised by the Licensee

to the person during the period, for which the

assessment is made, shall be duly credited to

the consumer.

8.27 The consumer shall be required to make

the payment within 7 days of its receipt.

8.28 The Licensee or Supplier, as the case

may be, on deposit or payment of the assessed

amount or electricity charges in accordance

with the provisions of these Regulations, shall,

without prejudice to the obligation to lodge the

complaint as referred to in the second proviso

to the clause (1A) of Section 135 of the

Act, restore the supply line of electricity

within forty-eight hours of such deposit or

payment.

8.29 If the person does not make payment

within the stipulated time, the Licensee or

supplier shall proceed to recover its dues

against the assessment order.

8.30 In case of default by the person in

payment of assessed amount, the person, in

addition to the assessed amount, shall be liable

to pay, on expiry of thirty days from the date

of order of assessment, an amount of interest

at the rate of 16% per annum compounded

every 6 months pending adjudication by

Appropriate Court.

Default in payment of assessed amount or

instalments thereof.— 8.31 In case of default

in payment of the assessed amount, the

Licensee will, after giving 15 days’ notice, in

writing, file a case against the consumer in the

designated Special Court as per the provisions

of Section 135 of the Act.

Voluntary Declaration of Tampered Meters.—

8.32 In case a consumer comes forward and

voluntarily declares tampering of meter and/

or seals:

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(1) The tampered meter shall be replaced

with a new meter by the Licensee at the

consumer’s cost or by the consumer, as the

case may be, immediately and the Licensee

shall raise the assessment bill at two times

the normal tariff for the period of last six

months reckoned from date of declaration;

(2) The energy bill, for the period the

meter is not replaced, shall be sent as per

the procedure for defective meters;

(3) The Licensee shall not move the

Special Court in case a consumer voluntarily

declares the tampered meter and pays the

requisite charges in time;

(4) In case of default in payment, the

procedure for booking the theft case may

be followed.

Unauthorized Use of Electricity (UUE)

Cases to be treated as Unauthorized Use of

Electricity.— 8.33 The following acts on the

part of consumer are to be considered as

unauthorized use of electricity for the purpose

of assessment under the provisions of Section

126 of the Act;

(1) By any artificial means; or

(2) By a means not authorized by the

concerned person or authority or Licensee; or

(3) Through a tampered meter; or

(4) For the purpose other than for which

the usage of electricity was authorized; or

(5) For the premises or areas other than

those for which the supply of electricity was

authorized.

8.34 Cases not to be treated as unauthorized

use of electricity:

(1) If connected load of any consumer

(including domestic consumer) is found to

be at variance from the sanctioned/

/contracted load as a result of increase of

load or due to any replacement of lamps,

fans, fuses, switches, low voltage domestic

appliances, fittings, etc., it shall neither fall

under unauthorized use of electricity

(Section 126 of Act 2003) nor under theft of

electricity (Section 135 of Act 2003);

(2) Supply to activities incidental to main

activity, for example supply to chemist shop

in nursing homes and hospitals, tea shops,

canteens, employee co-operative stores,

dispensaries, puncture shops in petrol

pumps, etc., provided that the connected

load for such activities remains within 5% of

the sanctioned load or 5 kW, whichever is

less;

(3) In case of domestic/non-domestic

connection(s), extension of supply from the

connection to other portion of the building/

/plot including for servant quarters, own

parking garages or for social requirements

relating to personal religious functions,

sports, etc., in residential areas so long as

the supply is not extended to any portion

for which the connection has been

disconnected due to non-payment of dues

and there is no change in the category of

use;

(4) Professionals such as Doctors,

Engineers, Lawyers, CAs, Journalists and

Consultants practicing from their residence

irrespective of location provided that such

use shall not exceed 25% of the area of the

premises or as specified in the rules/

/regulations of their respective State or

Union Territory;

(5) For cottage and commercial activities

operating in residences such as repair of

shoes by cobbler, dhobi, ironing of clothes,

stitching/knitting, paan-shop and bakery

products, small shops, tea shops, etc., with

total load (maximum demand) of 5 kW,

domestic tariff shall be applicable, subject

to the installation of MDI Meters. In cases

where total load is more than 5 kW, separate

metering shall be done for commercial and

domestic use, and consumption shall be

charged according to the applicable tariff;

(6) In industrial or commercial premises

where the supply is used by one or more

persons where partition in business takes

place or division in the family occurs or

where user of the connection changes due

to succession.

Procedure for booking a case for

Unauthorized Use of Electricity.— 8.35 The

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Licensee or Supplier shall publish the list of

Assessing Officers, prominently in all the

Offices and its website and issue Photo Identity

Card to such officers.

8.36 An Assessing Officer, suo-moto or on

receipt of reliable information regarding

unauthorized use of electricity, shall promptly

conduct inspection of such premises and

shall be present at the time of conducting

inspection of such premises.

8.37 The inspection team of the Licensee,

headed by such Assessing Officer shall carry

along with them their Visiting Cards and Photo

Identity Cards. Photo Identity Card should be

shown and Visiting Card handed over to the

consumer before entering the premises.

8.38 The Assessing Officer shall prepare a

report giving details such as connected load,

condition of seals, working of meter and

mention any irregularity noticed (such as,

artificial means adopted for unauthorized use

of electricity).

8.39 The report shall clearly indicate

whether sufficient evidence substantiating

unauthorized use of electricity was found or

not. The details of such evidence should be

recorded in the report and the material utilized

for the purpose shall be kept as evidence.

8.40 The report shall be signed by the

Assessing Officer, each member of the

inspection team and by the consumer, if the

consumer fails to sign the report then the same

has to be recorded in the inspection report and

the report must be handed over to the

consumer or his/her representative at site

immediately under proper receipt. In case

of refusal by the consumer or his/her

representative to either accept or give a

receipt, a copy of inspection report shall be

pasted at a conspicuous place in/outside the

premises and photographed. Simultaneously,

the report shall be sent to the consumer under

Registered Post/Speed post on the day or the

next day of the inspection.

8.41 Within three working days of the date

of inspection, the Assessing Officer shall

analyse the case after carefully considering all

the evidence including the consumption

pattern, wherever available and prepare the

report of inspection. If it is concluded that no

unauthorized use of electricity has taken place,

no further action will be taken.

Notice to consumer.— 8.42 If the Assessing

Officer suspects that the unauthorized use of

electricity has taken place, he shall serve a

provisional assessment order assessed as per

Regulations 8.49 and 8.50 of Supply Code, 2018

along with show cause notice to the consumer,

giving reasons as to why a case of

unauthorized use of electricity should not be

booked against such consumer.

The show-cause notice should clearly state

the time, date and place at which the reply

has to be submitted and the designation of the

person to whom it should be addressed.

8.43 The person, on whom an order has

been served under Regulation 8.42 of this

Supply Code, 2018, shall be entitled to file

objections, if any, against the provisional

assessment before the Assessing Officer, who

shall, after affording a reasonable opportunity

of hearing to such person, pass a final order of

assessment.

8.44 If the provisional assessment amount

is deposited within 7 days of serving such

provisional assessment order on the consumer,

reply to the notice shall not be necessary.

Submission of Consumer’s Reply.— 8.45 The

consumer shall submit his reply within 15 days

of receipt of show cause notice to the

concerned officer mentioned in Regulation

8.42 of this Supply Code, 2018.

8.46 In such cases where the consumer files

objections against the provisional assessment

order, the process of hearing shall be as per

Regulations 8.47 and 8.48 of this Supply Code,

2018.

Hearing in case of suspected unauthorized

use of electricity.— 8.47 Within 5 days from the

date of submission of consumer’s reply, the

Licensee shall arrange a hearing with the

consumer.

8.48 During the hearing, the Assessing

Officer shall give due consideration to the facts

submitted by the consumer and pass, within

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5 working days, an order as to whether the

case of unauthorized use of electricity is

established or not. The order shall contain the

brief of inspection report, submissions made

by consumer in his written reply and oral

submissions during hearing and reasons for

acceptance or rejections of the same.

Assessment.— 8.49 Where it is established

that there is a case of unauthorized use of

electricity based on consumer’s reply

submission/hearing, the Assessing Officer

shall assess the energy consumption taking

into consideration the following:

(1) Period of assessment: If the Assessing

Officer reaches to the conclusion that

unauthorized use of electricity has taken

place, the assessment shall be made for

the entire period during which such

unauthorized use of electricity has taken

place and if, however, the period during

which such unauthorized use of electricity

has taken place cannot be ascertained, such

period shall be limited to a period of 12

months immediately preceding the date of

inspection;

(2) Assessment charge: The assessment

shall be limited to twice the financial loss

caused to the Licensee for the period during

which the unauthorized use has taken

place, i.e., two times the difference of the

electricity charges required to be paid by

the consumer as per the relevant category

of tariff and electricity charges actually paid

during the period, subject to a maximum

period of 12 months;

(3) If a consumer is found indulging in

more than one act of unauthorized use of

electricity, the charges payable by the

consumer in respect of each such

unauthorized use shall be separately

assessed and billed accordingly.

8.50 The Assessing Officer of the Licensee

or the Supplier as defined under Section 126

of the Act, notwithstanding the criminal action

taken under Section 135 of the Act for theft of

electricity,

shall

assess

the

energy

consumption as per the assessment formula

given in Annexure XIX to this Supply Code,

2018.

8.51 The final assessment order shall be

served on the consumer under proper receipt.

The consumer shall be required to make the

payment within 7 days of its proper receipt. A

copy of the order shall also be handed over to

the consumer under proper receipt.

8.52 The order of final assessment shall be

served upon the person in occupation or

possession or in charge of the place or premises

in such manner as prescribed by the State

Government under Section 126(2) of the Act.

8.53 Any person served with the order of

final assessment, may, accept such

assessment and deposit the assessed amount

with the Licensee within 7 days of service of

assessment order upon him.

8.54 In case of non-payment of bill amount

within 7 days of serving the final assessment

order, the connection will be disconnected by

serving a 15 days’ notice, which will not be

reconnected until the assessed amount is

deposited. In case of non-payment, the amount

will be shown as arrear in the regular bill.

8.55 When a consumer defaults in making

payment of assessed amount, the consumer

in addition to the assessed amount, shall be

liable to pay, on the expiry of 30 days from the

date of order of assessment, an amount of

interest at the rate of 16% per annum

compounded every 6 months.

Appeal to Appellate Authority.— 8.56 Any

person aggrieved by the final order served by

the Assessing Officer may, within 30 days of

the said order, prefer an appeal in such form,

verified in such manner and be accompanied

by such fee as specified by the State

Commission, to an Appellate Authority.

8.57 No appeal against an order of

assessment under Regulation 8.56 above shall

be entertained unless an amount equal to half

of the assessed amount is deposited with the

Licensee and documentary evidence of such

deposit has been enclosed along with the

appeal.

8.58 The Appellate Authority will dispose of

the appeal after hearing the parties and pass

appropriate order after hearing the parties and

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send copy of the order to the Assessing Officer

and the appellant. The order of the Appellate

Authority shall be final.

8.59 The consumer will be served with a

revised bill as per final order of the Appellate

Authority to be paid in 7 days.

8.60 If a consumer defaults in making the

payment within 7 days of serving the final

order of the Appellate Authority, the

connection will be disconnected after serving

a 15 days’ notice, which will not be

reconnected until the bill amount is cleared.

In case of non-payment, the amount will be

indicated as arrears in regular bill and action

will be taken for recovery.

8.61 An interest of 16% per annum will be

charged on the amount as per final order of

the Appellate Authority after thirty days from

the date of final order, compounded every 6

months as per Section 127(6) of the Act.

8.62 In case the Appellate Authority holds

that no case of unauthorized use of electricity

is established, no further proceedings will be

initiated by the Licensee and the amount

deposited by the appellant shall be refunded

along with interest at the rate of 16 percent

per annum compounded every six months for

the period from the date of deposit till the

amount recovered is adjusted through

adjustment in the electricity bills of the

immediately succeeding months. The

appellant may also opt for cash refund of the

amount deposited by the appellant along with

prevalent saving bank rate interest of State

Bank of India, till payment of such amount is

made by the Licensee.

8.63 In case the amount payable as

determined by the appellate authority is less

than the amount already deposited by the

person, the excess amount will be refunded

by adjustment in the bills of the immediately

succeeding months along with prevalent

saving bank rate interest of State Bank of India

from the date of such excess deposit till the

date of actual adjustment.

8.64 In case person does not prefer to appeal

under Section 127 of the Act and also defaults

in the making payment of assessed amount,

the connection will be disconnected by

serving a 15 days’ notice, which will not be

reconnected until the assessed amount is

deposited. In case of non-payment, the amount

will be shown as arrear in the regular bill.

8.65 When a person defaults in making

payment of assessed amount, he, in addition

to the assessed amount shall be liable to pay,

on the expiry of 30 days from the date of order

of assessment, an amount of interest at the rate

of 16% per annum compounded every 6

months.

CHAPTER 9

9. Disconnection and Reconnection.— 9.1

The supply may be disconnected temporarily

or on a permanent basis as per the procedure

described below. The Licensee shall remove

service line, meter, etc., after permanent

disconnection. However, the Licensee may not

remove service line, meter, etc., in case of

temporary disconnection.

9.2

The

charges

for

connection,

reconnection and disconnection shall be in

accordance with the Schedule of Charges

approved by the Commission.

Temporary Disconnection.— 9.3 The supply

may be disconnected temporarily in following

cases:

(1) On non-payment of the Licensee’s

dues: The Licensee may issue a

disconnection notice in writing, as per

Section 56 of the Act, to any consumer who

defaults on his payment of dues, after giving

him a notice period of minimum 15 working

days to pay the dues. Thereafter, the

Licensee may disconnect the consumer’s

installation on expiry of the said notice

period by removing the service line/meter

as the Licensee may deem fit;

(2) If the conduct/continuance of any

business/industry/activity being carried out

in any premises becomes unlawful due to

lack of necessary permission or withdrawal

of permission from the competent authority;

(3) If the wiring, apparatus, equipment

or installation at the consumer’s premises

is found to be defective or there is leakage

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of electricity or if the consumer is found to

have altered the position of the meter and

related apparatus or if the consumer uses

any apparatus or appliance or uses the

energy in such manner as to endanger the

service lines, equipment, electric supply

mains and other works of the Licensee, or

is found to be using it in any manner which

unduly or improperly interferes with the

efficient supply of energy to any other

consumer;

(4) If at any time, the consumer is found

to be using energy for a purpose other than

for which it was intended/provided or

tampers with the meter and/or other

apparatus of the Licensee on his premises

or extends/allows supply of energy to any

other premises from his connection;

(5) If the consumer remains unavailable

for meter reading for two or more billing

cycle after factoring in advance payment for

the period of absence, if any as per the

provisions of this Supply Code, 2018.

9.4 The supply shall be disconnected after

giving a notice period of minimum 15 days. The

supply shall be disconnected only if the cause

of the disconnection is not removed within the

notice period.

9.5 The Licensee shall, after the connection

is temporarily disconnected as per Regula-

tions 9.3(2), 9.3(3) and 9.3(4), issue a notice to

the consumer to remove the cause of

disconnection within 45 days for domestic

consumer and 15 days for consumer of other

categories, respectively, failing which the

supply shall be disconnected permanently.

9.6 The Licensee may take steps to prevent

unauthorized reconnection of consumers

disconnected in the manner as described

above. Wherever the Licensee discovers that

connection has been re-connected in an

unauthorized manner, Licensee may initiate

action as per provisions of Section 138 of the

Act. Further, in case the Licensee discovers

that supply to such premises has been

restored through another live connection, the

same shall also be disconnected.

Permanent Disconnection.— 9.7 The supply

shall be disconnected permanently in following

cases:

(1) On the termination of the Agreement;

(2) If the cause for which the supply was

temporarily disconnected is not removed

within the notice period:

Provided that if the service of the consumer

remains continuously disconnected for 180

days, not being a temporary disconnection

upon request of the consumer, the Agreement

shall be deemed to be terminated on the expiry

of 15 days or after expiry of the initial period of

agreement, whichever is later without

prejudice to the rights of the Licensee or of

the consumer under the Act for recovery of

any amount due under the Agreement.

Disconnection on Consumer’s Request.— 9.8

In case a consumer desires his meter to be

permanently disconnected, the consumer shall

apply for the same in the format prescribed in

Annexure XV to this Supply Code, 2018. The

Licensee shall give a written acknowledgment

of receipt of such request, on the spot.

9.9 The Licensee shall carry out a special

reading and prepare a final bill including all

arrears up to the date of such billing within 5

days from receipt of the request. Upon

payment, the Licensee shall issue a receipt

with ‘Final Bill’ stamped on it. This receipt shall

be treated as a No Dues Certificate:

Provided that whenever an agreement is

terminated on notice given by the consumer,

the Licensee shall give a written intimation

within 2 working days after termination in the

format given in Annexure XVI to this Supply

Code, 2018, failing which such intimation shall

be deemed to have been given to the

consumer.

9.10 In case of consumers who were

sanctioned contract demand in a phased

manner and supply was released for initial or

intermediary phased demands, the consumer

may seek deferment or cancellation of such of

the phased demands, which are scheduled

beyond minimum period of Agreement, by

giving 3 months’ notice in advance or in lieu

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thereof pay 3 months’ charges towards such

deferment or cancellation of such phased

demands.

9.11 HT/EHT consumers opting for

disconnection shall also bear the estimated

expenditure on removal of the apparatus and

service line. The Licensee shall issue a

demand note to the consumer in writing,

under acknowledgment, within 10 working

days of receipt of request.

Reconnection— 9.12 In case the consumer

request for reconnection within a period of 6

months after disconnection, the Licensee shall

reconnect the consumer’s installation within

5 days of payment of past dues and

reconnection charges.

9.13 In case the consumer requests for

reconnection after 6 months of disconnection,

the connection shall be reconnected only after

all the formalities as required in the case of a

new connection are complied with by the

consumer including payment of pending dues,

services line charges, security deposit, etc.,

as applicable for that category of consumer.

CHAPTER 10

10. General Provisions General.— 10.1 The

Licensee shall monitor the progress of new

connections, billing, metering, disconnection,

reconnection and theft on monthly basis and

send MIS reports to the Commission every

quarter, mentioning the performance

standards achieved, violation of Supply Code,

2018 in each category, penalty leviable,

penalty adjusted, etc.

10.2 The Licensee shall keep uploading the

area-wise list and current status of new

connection, billing, metering, disconnection,

reconnection and number of theft cases on the

website giving overall figure of such cases

booked, decided and pending. The Licensee

shall also upload on its website all the reports

sent to the Commission in accordance with

this Supply Code, 2018.

Provision for load shedding.— 10.3

Notwithstanding anything contained in any

agreement or undertaking executed by a

consumer with Licensee or in the tariff

applicable to him, the consumer shall restrict

the use of electricity in terms of his maximum

demand and/or stagger energy consumption

in the manner and for the period as maybe

specified in any order that may be made by

the State Load Dispatch Centre or the State

Government or the Licensee to maintain

orderly grid operation. The Licensee shall

inform bulk/HT consumers in advance about

such restrictions as early as possible by any

convenient communication mode for arranging

alternate means.

Complaints Management System

10.4 Any aggrieved person, electricity

consumer, consumer association or legal heirs

or authorized representatives (in case of death

of a consumer) may lodge a complaint at the

centralized call centre/complaint centre/

/website or through telephone or post to the

Licensee. In case the grievances of the

consumer are not addressed by the Licensee,

the consumer may approach the Consumer

Grievances Redressal Forums (CGRF)

established by the Licensee as per JERC

(Establishment of Forum for Redressal of

Grievances of Consumers) Regulations, 2009.

Seasonal Industry-Change in Contract

Demand.— 10.5 In order to reduce burden on

seasonal industries, the Seasonal Industry

consumers can change their contract demand

twice a year with at least 1 month of notice

period.

Service of Notice.— 10.6 Any order/notice

on the consumer by the Licensee, including

the notice under Section 56 of the Act shall be

deemed to be duly served if it is sent by

registered/speed post at the correct postal

address of the addressee or delivered by hand

to the person residing at the address notified

to the Licensee by the consumer:

Provided that in the case of an individual,

service of notice to the consumer’s spouse or

his authorized representative, and in the case

of a firm, company or corporation, service of

notice on the Managing Director, Director or

Principal Officer or an authorized person of

such a concern, shall be taken as proper and

complete service for the purpose of this Supply

Code, 2018.

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10.7 If a consumer refuses or avoids

receiving the notice, the service may be

effected by:

(1) Affixing the notice at a conspicuous

place on the consumer’s premises in the

presence of two witness and photographing

the notice; or

(2) Publication of the notice in daily

newspaper(s) commonly read in the

concerned locality to be kept on record by

the Licensee.

Either of the above shall be deemed as

proper and complete service of notice.

Power Quality Audit.— 10.8 All HT/EHT

consumers shall submit power quality audit

report to the respective Licensee at least

once in a year for improvement in quality of

power.

Supply Safety Guidelines.— 10.9 The

Licensee and the consumer shall, in every

respect, comply with the provisions of the

Central Electricity Authority (Measures

Relating to Safety and Electric Supply)

Regulations, 2010, as amended from time to

time.

Demand Side Management.— 10.10 It shall

be the duty of every consumer to stop wastage

and inefficient use of electricity and to extend

necessary co-operation to the Licensee in

implementation of the programs for Demand

Side Management that may be launched by

the Licensee.

Term and Conditions of Supply.— 10.11

Every Licensee, shall, modify and update the

terms and conditions of supply and all

circulars, orders and any other document or

communication relating to the supply of

electricity to consumers to make them

consistent with these Regulations under

intimation to the Commission.

Exemption.— 10.12 The timelines and

procedures specified in these Regulations shall

remain suspended during Force Majeure

conditions such as war, mutiny, civil

commotion, riot, flood, cyclone, lightning,

earthquake, lockout, fire, etc., affecting the

Licensee’s installations and activities.

Repeal and Savings.— 10.13 Save as

otherwise provided in this Supply Code, 2018,

JERC (Electricity Supply Code) Regulations,

2010 together with amendments made from

time to time, are hereby repealed.

10.14 Notwithstanding such repeal,

anything done or action taken or purported to

have been taken, or proceedings initiated

under such repealed Regulations, shall be

deemed to have been taken under this Supply

Code, 2018 to the extent that same were not

inconsistent with the Act.

Inconsistency.— 10.15 In case of any

inconsistency in the provisions of Supply Code,

2018 and Joint Electricity Regulatory

Commission for the State of Goa & UT (Standard

of Performance for Distribution Licensee)

Regulations, 2015 as amended from time to

time, the provisions of Supply Code, 2018 shall

prevail.

Power to Remove Difficulties.— 10.16 If any

difficulty arises in giving effect to any of the

provisions of this Supply Code, 2018, the

Commission may, by general or special order,

do or undertake or direct the Licensees to do

or undertake things, which in the opinion of

the Commission are necessary or expedient

for the purpose of removing the difficulties.

Powers to Amend.— 10.17 The Commission

may, at any time and on such times as it may

think fit, amend, alter or modify any provisions

of the Supply Code, 2018 or remove any error

or defect in this Supply Code, 2018.

ANNEXURE -1

Application form - New Connection (Low Tension Service):

Name of the Applicant/Organization:

Name of father/husband/Director/Partner/Trustee:

Address:

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(a) For communication

House/Plot/Premise No.

Street

Area/Colony

District

Telephone No.:

(b) Where the new connection is applied for

House/Plot/Premise No.

existing connection is required to be shifted

Street

Area/Colony

District

(Indicate landmarks to identify the location)

4 . Plot size: sq. feet

Covered area: sq. feet

Category of Supply: (list of categories attached)

Purpose of Supply:

Total Load applied for (in kW):

Type of Supply (Permanent/Temporary):

8(a) If Temporary supply, specify period of

From (date):

requirement:

To (date):

Please indicate whether you want to carry

out the works of laying service line and/or

dedicated distribution facility for the

electricity supply requisitioned (Yes/No)

10. Please indicate whether you want to install

your own CEA approved meter (Yes/No)

11. List of documents attached:

(a) Photograph affixed on application form (Yes/No)

(b) Identity Proof submitted along with this application

form:

If Applicant is a person (Tick any one)

(i) Electoral identity card;

(ii) Passport;

(iii) Driving license;

(iv) Photo identity card issued by

Government agency;

(v) PAN card;

(vi) Certificate from village Pradhan/

/Patwari/Lekhpal/village level worker/

village chowkidar/Primary school teacher/

/in-charge of primary health center etc.

(vii) Aadhar Card

If Applicant is an organization (Tick any one)

Signature of competent authority (e.g.

Branch Manager, Principal, Executive

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Engineer etc.) along with relevant

resolution/authority letter of the institution

concerned

(i) Copy of sale deed or lease deed or in the

for which electricity connection is required

case of agricultural connections a copy of

(Tick any one)

khasra/khatauni/khata nakal

(ii) Registered General Power of Attorney;

(iii) Municipal tax receipt or Demand

notice or other related document;

(iv) Letter of allotment;

(v) Copy of the house registration certificate

issued by the Panchayat/ownership

certificate issued by Revenue Authorities

(vi) Any other ownership related document

issued by local Government Authority

(vii) An applicant who is not an owner but

an occupier of the premises shall along with

any one of the documents listed at (i) to (vi)

above also furnish a No Objection Certificate

from owner of the premises:

Provided that where an applicant, who is

lawful occupier of the premises, is a tenant

or a leaseholder and is unable to produce

the No Objection Certificate from owner for

obtaining a connection, a separate

Indemnity Bond shall be executed in favour

of the distribution Licensee in the form

prescribed by the distribution Licensee.

(viii) For bonafide consumers residing in JJ

clusters or in other areas with no specific

municipal address, the Licensee may

accept either ration card or electoral

identity card mandatorily having the same

address as a proof of occupancy of the

premises only for the purpose of releasing

electricity connection:

Provided that if the Applicant is an

individual, the Applicant has to be Indian

Citizen for availing new electrical service

connection.

(d) Proof of current address (Tick any one)

(i) Electoral identity card;

(ii) Passport;

(iii) Driving license;

(iv) Ration card;

(v) Photo identity card issued by any

Government agency;

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(vi) Statement of running Bank Account;

(vii) Water/Telephone/Electricity/Gas

connection Bill;

(viii) Income Tax assessment order/Aadhar Card.

(e) Any other document as applicable (Please

Specify)

12.

Any electricity dues outstanding in Licensee’s area of operation in consumer’s name: Yes/ No.

13.

Any electricity dues outstanding for the premises for which connection applied for: Yes/No.

14.

Any electricity dues outstanding with the Licensee against any firm with which the consumer is

associated as an Owner, Partner, Director or Managing Director: Yes/No.

(For questions 12, 13 & 14 if the answer is ‘Yes’ in any case please provide details on a separate sheet).

I/We hereby declare that

(a) The information provided in this application is true to my knowledge.

(b) I/We have read the Joint Electricity Regulatory Commission (JERC) Supply Code Regulations 2018 and

agree to abide by the conditions mentioned therein.

(d) I/We will own the responsibility of security and safety of the meter, cut-out and the installation thereafter.

(e) I/We further agree that the connection given to me/us is only for availing electricity during my occupancy

and shall not be used in any way to show ownership of premises.

Date:

Signature of the consumer/Authorized Signatory.

Place:

Name:

Contact No:

E mail-Id:

Note: Apart from documents for identity proof, proof of ownership/occupancy of premises and proof of

current address, the following documents shall be attached with the application form:

(1) In case of a partnership firm - The applicant shall furnish the partnership deed and an authorization in the name

of the applicant for signing the requisition form and agreement;

(2) In case of Public and/or Private limited Company- The applicant shall furnish a Memorandum and Articles of

Association and Certificate of Incorporation along with Board Resolution for authorization in the name of the applicant

for signing the requisition form and agreement;

(3) Other documents applicable only for select consumer categories:

(a) Industrial consumers: Valid Industrial License, if applicable

(b) Agricultural consumers: No Objection Certificate from competent government authority for tube wells, if required

from the nagar nigam/nagar palika/nagar panchayat/gram sabha/gram panchayat/land development authority/

/land owning agency.

ACKNOWLEDGEMENT

Application of ……………………. (name of applicant) ………………… for ………………………….. (purpose)

is hereby received on (date).

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In this regard, the applicant is given a reference No. ……………… to be used for all future correspondence.

Signature/Seal of Licensee’s Representative

Name and Designation:

—————

ANNEXURE – II

Application form — New Connection (High Tension/Extra High-Tension Service)

Name of the Applicant/Organization:

Name of father/husband/Director/Partner/Trustee:

Address for communication:

Address where the new connection is applied for

existing connection is required to be shifted:

(Indicate landmarks to identify the location)

Voltage at which supply is required (kV)

(Please tick the category applicable)

6.6

22 33

110

132

220 kV

kV kV

Type of Supply (Permanent/Temporary):

6(a) If Temporary supply, specify period of

From (date):

requirement:

To (date):

Total Contract Demand applied for (in kW/kVA):

Basis for projection of Contract Demand:

Phasing of Contract Demand required (Yes/No):

If Yes, then provide the following details in the given format:

CD required (kVA) along with remarks, if any

Tentative Date from which required

(a)

(b)

(c)

10.

Purpose of Installation:

11.

Category of Tariff opted for:

12.

Category of Tariff provided (To be filled by Licensee):

13.

Production capacity:

14.

Category of Industry: (Tick the applicable one)

SSI

MSI

LSI

Type of unit:

(viz. Ownership/Partnership/Private Ltd./Public

Ltd./Society/Govt. Dept./Govt. undertaking)

15.

Name of Institution developing Premises:

16.

Possession Letter or No-Objection Certificate

(Number: Date:

16(b)

17.

Whether supply is needed through an

independent feeder:

18.

Whether the above unit ever operated at some

(a) Sanctioned Load:

other place or applied for connection? (If Yes,

(b) Service Connection No.:

please provide details)

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19.

If electricity connection for the premises was

(a) Name of unit:

requested in past? (If Yes, please provide details)

(b) Service Connection No.: Arrears of

payment (if any):

20.

Status of land acquisition:

21.

Expected date by which finance will be available:

22.

Whether the requisite consent/NOC (if applicable as per the list of Pollution Control Board) has been

obtained as per statutory requirements (If yes, attach a copy):

23.

Any electricity dues outstanding in Licensee’s area in consumer’s name: Yes/No.

24.

Any electricity dues outstanding for the premises for which connection applied for: Yes/No.

25.

Any electricity dues outstanding with the Licensee against any firm with which the consumer is

associated as an Owner, Partner, Director or Managing Director: Yes/No.

(For questions 22, 23 & 24 if the answer is ‘Yes’ in any case please provide details on a separate sheet)

I/We hereby declare that

(a) The information provided in this application is true to my knowledge.

(b) I/We have read the Electricity Supply Code, 2018 and agree to abide by the conditions mentioned

therein.

charges.

(d) I/We will own the responsibility of security and safety of the meter, cut-out and the installation

thereafter.

Date: …………..

Signature of the consumer/authorized signatory

Place: …………..

Name:

Contact No.:

Email-Id:

Note: The following documents shall be attached with the application form:–

Proof of ownership of the premises.

A map indicating the proposed location of the plant/office and the point where supply is required.

The map should normally be of the scale of 1 cm representing 1200 cm.

Licence/NOC from statutory authority, if required or a declaration by the applicant that his connection

does not fall under the requirement of NOC under any statute.

In case of a proprietary firm, an affidavit to be submitted stating that the applicant is the sole proprietor

of the firm.

In case of partnership firm, partnership deed.

In case of Limited Company, Memorandum and Articles of Association and Certificate of Incorporation.

Proof of permanent residential address of the consumer and PAN Number, if any. If there is any change

at a later date, the same shall be intimated by the consumer to the Licensee immediately.

Letter of intent for production/enhancement in production may be furnished.

List of equipment’s proposed to be installed along with the expected load.

10.

Board Resolution for authorized signatory.

11.

Registration from Industries Department.

12.

Extract of project report relevant to power and process requirements (in case of industries).

13.

Copy of the relevant section of the current tariff order that provides details of the tariff category opted

by the consumer and duly signed by him. This will be appended with the agreement after completion

of formalities.

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ACKNOWLEDGEMENT

Application of .................................................................. (name of applicant) For ………………………………

(Purpose) is hereby received on .................................... (date).

In this regard, the applicant is given a reference No. ................... to be used for all future correspondence.

Signature/Seal of Licensee’s representative

Name and Designation:

—————

ANNEXURE-III

Declaration/Undertaking

I, .................................................................. Son/Daughter of ……………………….. Resident of ........................

(hereinafter referred to as “Applicant”, which term shall mean and include executors, administrators,

successors and assigns), do hereby swear and declare as under:–

The ............................………………………a company incorporated under the provisions of the Companies

Act, 1956/2013 having its registered office at ……………………………………………………………... (hereinafter

referred to as “Applicant”, which expression shall, unless repugnant to the context or meaning thereof,

include its successors and assigns), do hereby swear and declare as under:

That the Applicant is a lawful occupant of the premises at………………………………………… in support

of which the Applicant has enclosed a proof of occupancy.

That the Applicant has requested the Licensee to provide a service connection at the abovementioned

premises in the Applicants name for the purpose mentioned in the application form.

That in furnishing the Declaration, the Applicant has clearly understood that should the above statements

prove to be false or incorrect at any later stage, the Licensee shall have every right disconnect supply to the

Applicant without any notice and above right to adjust dues against Consumer Security Deposit.

That the Applicant hereby agrees and undertakes:

(1) To indemnify the Licensee against all proceedings, claims, demands, costs, damages, expenses that

the Licensee may incur by reason of a fresh service connection given to the Applicant.

(2) That all Electrical Works done within the premises are as per Central Electricity Authority (Measures

relating to Safety and Electricity Supply) Regulations, 2010 to the best of our knowledge and have been

carried out by a licensed electrical contractor (in case the Applicant is an owner and wiring in the premises

is new).

That all Electrical Work done within the premises are as per Central Electricity Authority (Measures

relating to Safety and Electricity Supply) Regulations, 2010 to the best of our knowledge (where application

is for reconnection or Applicant is occupier of the premises).

(3) The Licensee is indemnified against any loss accrued to the applicant on this account. Further,

Applicant agrees that if there is any harm/loss to the property of the Licensee due to the fault in Electrical

work within the premises of Applicant, all the liabilities shall be borne by the Applicant.

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(4) To pay the electricity consumption bills and all other charges at the rates set out in the Licensee’s

Tariff Schedule and miscellaneous charges for supply as may be in force from time to time, regularly as and

when the same becomes due for payment.

(5) To deposit the additional consumption deposit as revised by the Licensee from time to time based on

the consumption of the Applicant in preceding year.

(6) To abide by the provisions of the Electricity Act, 2003, Electricity Supply Code, 2018 tariff orders and

any other rules or regulations notified by the Commission, as applicable from time to time.

(7) That Licensee shall be at liberty to adjust the electricity consumption charges along with any other

charges against the Consumer Security Deposit paid by the Applicant, in the event of termination of the

agreement prior to expiry of the contracted period or in case of any contractual default.

(8) To be responsible for safe custody of Meters, CTs, Cables etc. provided by the Licensee and in case,

there is any damage to equipment due to the reasons attributable to Applicant the same shall be chargeable

to the Applicant. Further, all repercussions on account of breakage of seals of meters etc. or Direct/Dishonest

Abstraction of energy shall be to the account of Applicant, as per the existing laws.

(9) To allow clear and un-encumbered access to the meters for the purpose of meter reading and its

checking etc.

(10) That the Applicant would let the Licensee disconnect the Service connection under reference, in

the event of any default, non-compliance of statutory provisions and in the event of a legally binding

directive by Statutory Authority(ies) to effect such an order. This shall be without prejudice to any other

rights of the Licensee including that of getting its payment as on the date of disconnection.

(11) That the Licensee shall not be held responsible for any interruption or diminution of supply of

Electricity.

(12) All the above declaration given by the Applicant shall be construed to an Agreement between the

Licensee and the Applicant.

Signature of the Applicant

Name of the applicant

Contact No. of Applicant

SIGNED AND DELIVERED

In presence of witness

Name of Witness

—————

ANNEXURE-IV

Application form— Change in Name of Registered Consumer

1. Service Connection No.:

2. Name of Registered Consumer (at present):

3. Consumer category:

4. Contracted load:

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5. Address:

Telephone No.:

6. Name of the person in whose name connection

to be changed (in CAPITAL LETTERS)

Note: The following documents are attached with the application form: (Tick whichever applicable):

1. Copy of latest bill duly paid.

2. Proof of ownership/legal occupancy of premises.

3. No. Objection Certificate from the existing consumer if available/possible.

4. Registered deed/Succession certificate/ ……………(if any other document, please specify).

Date: Signature of the Consumer:

Place: Name:

Contact No.: Email-Id:

—————

ACKNOWLEDGEMENT

Application form of Service Connection No. ……………………. at present in the name of …………… (name

of applicant) has been received on …………………. (date) for changing the name of Consumer to

................................................................... ..

In this regard, the consumer is given a reference No. ………….to be used for all future correspondence.

Signature/Seal of Licensee’s representative

Name and Designation:

—————

ANNEXURE-V

Application form— Transfer of Ownership to Legal Heir

1. Service Connection No.:

2. Name of Registered Consumer (at present):

3.Consumer category:

4. Contracted load:

5. Address:

Telephone No.:

6. Name of the person in whose name connection

to be changed (in CAPITAL LETTERS)

Note: The following documents are attached with the application form: (Tick whichever applicable)

1. Copy of latest bill duly paid.

2. Proof of ownership/legal occupancy of premises.

3. Registered will/Succession or Legal Heir certificate/Mutation deed/(if any other document, please

specify).

4. NOC from other legal heir(s) in case connection is to be changed in the name of one of the legal heirs in

absence of 3 above.

Date:

Signature of the Consumer

Place:

Name:

Contact No.:

Email-Id:

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ACKNOWLEDGEMENT

Application form of Service Connection No. ……………. at present in the name of …………. (name of

applicant) has been received on………………..(date) for changing the name of Consumer to ………………….

In this regard, the consumer is given a reference No. .......... to be used for all future correspondence.

Signature/Seal of Licensee’s representative

Name and Designation

—————

ANNEXURE-VI

Application form— Conversion of Services/Change of Consumer Category/Shifting of Connection to

new Premises

(Tick the applicable purpose)

Service Connection No.:

Name of Consumer:

Consumer category:

Contracted load:

Address:

Telephone No.:

Request for change in service:

(i) If request is for conversion of service:

Conversion from LT single phase to LT 3-

(Tick whichever applicable)

phase Conversion from LT 3-phase to LT

single phase.

Conversion from LT to HT.

Conversion from HT to LT.

Conversion from HT to EHT Conversion from

EHT to HT Other (Please specify)

(ii) If request is for change in consumer

(See list of all tariff categories attached

category, mention the tariff category to

with this form)

which Consumer wants to shift:

(iii) If request is for change of connection to new

(a) New address to which existing service

premises:

connection is to be shifted:

(b) Details of equipment to be shifted (Meter/

/service line, LT/HT line, transformer, etc.):

Reason for change in service

Note: The following documents are attached with the application form: (Tick whichever applicable).

1. Installation inspection report.

2. Proof of ownership/legal occupancy of premises, if request is for shifting of premises.

3. Any other document (please specify).

Date:

Signature of the Consumer

Place:

Name:

Contact No.:

Email-Id:

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ACKNOWLEDGEMENT

Application form of Service Connection No. ……………………at present in the name of …………… (Name

of applicant) has been received on ........................... (date) for .............. (Purpose).

In this regard, the consumer is given a reference No. ………….. to be used for all future correspondence.

Signature/Seal of Licensee’s representative

Name and Designation:

—————

ANNEXURE-VII

Application form— Load Enhancement/Load Reduction

(Tick the applicable purpose)

Name of the Applicant/Organization:

Service Connection Number:

Address of premises to which electricity is being

supplied:

Telephone No.:

In case of Load Enhancement:

Existing sanctioned load (in kW/kVA):

Enhanced load requested (in kW/kVA):

In case of Load Reduction:

Existing sanctioned load (in kW/kVA):

Reduced load requested (in kW/kVA):

Reason(s) for Load Enhancement/Reduction:

Details of load added/disconnected from supply, if applicable. (Please attach list of equipment category-

wise):

a. Lighting

b. Motive Power

c. Agricultural

d. Other (please specify)

Date:

Signature of the consumer

Place:

Name:

Contact No:

Email-Id:

Note: The following documents are attached with the application form (if applicable):

1. A work completion certificate & test report from Licensed Electrical Contractor, if the consumer’s

installation has been altered.

2. Resolution for authorized signatory.

ACKNOWLEDGEMENT

Application of ……………………. for load enhancement/load reduction …………….. against Service

Connection No. ………….. is hereby received on …………. (date).

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In this regard, the applicant is given a reference No. .................................................... to be used in all future

correspondence.

Signature/Seal of Licensee’s representative

Name and Designation:

————

ANNEXURE-VIII

Procedure for Determination of Connected Load

Name of applicant: …………………………………………………………………

Service Connection No. (For existing connections): …………………………..

Address of applicant: ……………………………………………………………...

Contact No. of applicant: …………………………………………………………..

Email-Id of the applicant: …………………………………………………………..

Electrical equipment proposed to be put to use: ………………………………...

(Please fill-up the following table to enable determination of the connected load. Normally the actual load

of each item will be considered to determine the connected load at the premises. In case of non availability

of the rated capacity of any item, the load shown below shall be considered).

Item

Load per item (Watts)

No.

Total load (Watts)

4 = 2x3

CFL

Bulb

Tube light

Fan

Tape-recorder/Music system

100

Television

Mixer

375

Electric iron

750

Fridge

150

Cooler

250

Heater (for cooking and water heating)

1000

Washing machine

750

Geyser

2000

Microwave oven

2000

Air Conditioner (1 ton)

1500

Air Conditioner (1.5 Ton)

2250

Computer

100

Printer

150

Pump-set

375

Total

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Test Result Report of Applicant’s Installation

[Regulation 31 of Central Electricity Authority (Measures relating to Safety and Electricity Supply)

Regulations, 2010].

(To be filled by Licensee’s representative)

Reference No. .………………………………

Date…………………………………

Name and address of the Consumer:

Contact No of applicant:

Email-Id of the applicant:

Details of the installation:

Short circuit fault level of the installation:

Date of Commissioning of installation (In case of additional supply or reconnection):

Results of the tests conducted.

Sr. No.

Equipment

Test Conducted

Test Results

Remarks

Linked with

(i) Mechanical Operation

Smooth/Troublesome

Switch Fuse(s)

(ii) Rating of Fuse

……….Amp Full/Partial

(iii) Contact of Blades

Isolator

(i) Mechanical operation

(i) OK/Not OK

(ii) Remote operation

(ii) OK/Not OK

(iii) Local operation

(iii) OK/Not OK

(iv) Measurement of Contact (iv) …….. micro Ohm

resistance

(v) Interlocking with earth

(v) OK/Not OK

switch

(vi) Interlocking with CB

(vi) OK/Not OK

(vii) IR Values

(vii) …….. M Ohm

Open Condition

Ph-Ph Ph-E

Closed Condition

Circuit Breaker

(1) Rating of the Circuit Breaker

Sr. No.

(i) Type

(ii) Voltage

______

(iii) Normal current

(iv) Rupturing capacity

…… kV

(2) IR Values

…….. Amps

Open Condition

........... kA

Closed Condition

Ph-Ph Ph-E ……

Contact Resistance

…..

Mechanical Operation

…….. micro Ohm

Instant smooth

Remote Operation

Local Operation

Time Gap ( Sec)

Interlocking with Isolator

OK/Not

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Interlocking with Earth

OK/Not OK

switch

Alarm and Trip for

OK/Not OK

OTI/WTI/Buchholz/PRV

OK OK/Not OK

Earth Fault Relay

Over Current Relay

OK/Not OK OK/Not OK

Under Voltage Relay SF6

OK/Not OK

Pressure

Alarm and trip Operation

OK/Not OK

Test

Transformer Sr. No.

(a) Insulation resistance

values

1. HT to LT

…… M Ohm

2. HT to earth

….. M Ohm

3. LT to Earth

….. M Ohm

(b) Break down Voltage Test

1) Oil Sample- I (Top)

2) Oil Sample-II Bottom)

......kV

c) Vector Group Test

….. kV

d) Polarity Test

OK/Not OK

e) Magnetizing Balance

OK/Not OK

f) Tan Delta Test (as per

OK/Not OK

capacity)

g) Oil level in conservator

OK/Not OK OK/Not OK

tank

h) Oil level in breather cup OK/Not OK

i) OTI/WTI settings

A/T_^oC A/T_^oC

j) OTI/WTI Alarm and Trip

operation

OK/Not OK

k) Operation of Buchholz

OK/Not OK

relay

l) Operation of PRV

OK/Not OK

m) Oil leakage

OK/Not OK

n) Interlock of door switch

OK/Not OK

for dry transformer

OK/Not OK

o) Clearance for side

…….. Cms

clearance:

Between two Transformers: ........ Meters

(p) Body Earth resistance

N1….Ohm

Neutral Earth resistance

N2 …Ohm

DG Sets Sl. No.

a) Interlocking with other

OK/Not OK

for Alternator

Supply Sources

Engine

b) Body Earth resistance

N1……Ohm

c) Neutral Earth resistance N2……..Ohm

Cable Size: Sq

A) Insulation Resistance

Values

….M Ohm

1. Ph-Ph

….M Ohm

2. PH -Earth

….M Ohm

3. Ph-Earth + Other Ph

OK/Not OK

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B) Bending Radius

6 .

Earthing

A) Metal and Size of Earth

Cu/Al/GI……. Sq mm

Strips

B) Type of Earthing

1) Plate Earthing

Yes/No

2) Pipe Earthing

Yes/No

3) Counter Poise Earthing

Yes/No

C)Value of Earth resistance

of earth electrodes for

…..N1 Ohm …N2 Ohm

1) Reactor Neutral:

R) …..Ohm (Y)… Ohm

2) LA’s

(B)…. Ohm

3) Structure:

.......Ohm ........Ohm

4) Frames/bodies of

.......Ohm

equipment

5) Motors

OK/ Not OK

Potential

i) Ratio Test

OK/ Not OK

Transformer

ii) Polarity Test

…….kV

iii) BDV of Oil

iv) IR Test

(R) P-E…. M Ohm

(Y) P-E ….M Ohm

(B) P-E …...M Ohm

Current

i) Ratio Test

OK/Not OK

Transformer

ii) Polarity Test

OK/Not OK

iii) BDV of Oil

iv) IR Test

…… kV

R) P-E….. M Ohm

(Y) P-E ….M Ohm

(B) P-E …...M Ohm

Transmission

i) Physical condition of

Ok/Not OK

Line

conductor/tower

ii) Check of tower accessories

Ok/Not

iii) Tower footing resistance

…….Ohm

iv) Conductor continuity

Ok/Not OK

test

v) Check of ground clearance

Ok/Not OK

vi) Check of electrical

Ok/Not OK

clearance along the route

General Observations

Sr. No.

Item

Observation

Check of required phase to phase, phase to ground

and sectional clearance.

Check for equipment layout and overall installation

details.

Test of resistance of earth mat or earth electrodes as

applicable.

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Check of consumer’s pre-commissioning test reports

of individual equipment.

Check of manufacturer’s routine/type test reports of

individual equipment.

Whether Inspector’s approval if applicable is obtained.

Whether owner’s self-certification about compliance

with the Regulations is obtained?

General observations and views (specific deviation

from the requirements of the Regulations shall be

clearly brought out).

Name, Signature and Seal of Authority.

—————

ANNEXURE-X

Meter Related Complaints/Request for Testing of Meter

(Tick the applicable purpose)

Complaint reference No.: ............................................. (to be given by Licensee)

1. Service Connection No.:………………………………………………….

2. Name of the consumer: …………..……………………………………….

3. Address and Contact No. of the consumer: ……………………………

4. Email-Id of the consumer……………………………………………………

5. Brief description of the complaint - Burnt out/completely stopped/fast meter/Seal broken/Testing of

Meter ………………….

6. Initial cost of meter was borne by (tick one): Consumer/Licensee ……..........................................………….

7. Complainant desires to provide/has provided a new meter for replacement (Yes/No): …..............………

8. Any other information…………………………

Date:

(Signature of Consumer)

(For Office Use)

1. Site verification report

Signature (concerned official)

2. Comments of concerned official

Signature (concerned official)

ACKNOWLEDGEMENT

Complaint reference No.:

(to be given by Licensee)

Complaint received by:

(name and designation)

Date of receiving complaint:

Signature/Seal of Licensee Representative

Name and Designation

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ANNEXURE-XI

Meter Testing Result Report

1. Consumer Particulars

Service Connection No. ……………..

Name of Consumer ……..................................…………..

Consumer Category…………………….

Contracted Load ………..............................…………….

Address of Consumer…………………………………….

Contact No. of Consumer………………………..

Email-Id of Consumer………………………………

2. Meter Particulars

Meter No. …………………

Size…………………………………….

Type………………………….

C. T. Ratio……………………………..

E/L-LED Status Rev LED Status

3. Revolution/Pulse Test

Meter Constant ……………………….

Load …………………

Reading before test …………........…..

Reading after test ……………….

No. of Revolution/Pulse taken ……..........................

Actual Time Taken for the test ……..

Energy Recorded by meter ……...............……..

Energy Recorded by a standardized Meter Error ……………………………..

RESULT

Consumer Meter recorded …………… % LESS/MORE Consumption…………………….

Needs replacement OR ……...................….. Results are within ………....................…….

Certificate

This is to certify that testing has been carried out as per the procedure. An external load of ……………….

kW was used for testing for 1 kWh and total time taken was ….....................…. minutes. The testing was

carried out by using optical scanner for counting the pulses/revolutions.

Signature of Consumer

Signature of Company Official:

Name:

Name and Designation

Note: Approximate time taken for test for different external loads is as under:

Load in kW

Approximate time in minutes

1 kW

2 kW

4 kW

5 kW

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3077

ANNEXURE-XII

Application for Self-Assessed Bill

Name of the Consumer

Service Connection Number

Address

Average consumption of last 6 months

Amount paid by Consumer based on

Current Reading

reading (Self assessed)

Previous Reading

(Must not be less than average

Net Consumption

consumption last 6 months)

Amount

Mode of Payment

Cheque

DD/Money Order

Cash

Signature of Consumer: Contact No. of Consumer:

Name of Consumer: Email-Id of Consumer:

—————

ANNEXURE-XIII

Format for Application of Advance Payment

Service Connection No. ………………… Name of consumer: ……..............................……………….

Consumer category: ………........................……………..

Contracted Load: ………….............…………………

Address of consumer: ………………………… Contact No.: ………………………………..

Email-Id : ……………………………………..

Dear Sir,

I wish to make advance payment for the period from……… to…………against the above referred

connection.

You are requested to kindly send me a provisional advance bill for my electricity consumption of above

period, so that I can make payment.

Thank you.

Signature of Consumer

Name of Consumer:

—————

ANNEXURE-XIV

Format for Inspection Report in case of UUE/Theft

Date of Inspection: ……………

Sr. No.:………………….

Inspecting Agency: ……………

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3078

Service Connection No.

Name of Consumer

Consumer category

Address:

Load Details

(a) Sanctioned/Contracted Load

(b) Maximum demand in kW or kVA or

sanctioned contract demand, whichever

is higher

equipment in case of Theft

Type of Irregularity: (Tick whichever applicable)

Unauthorized Use of Electricity

Theft

Other (Specify in detail)

INSPECTION RESULT:

Meter No. (Painted):

CT Box Seal No.:

Found:

Meter No. (Dial):

Meter Box Seal No.:

Found:

Reading (kWh):

Meter Terminal Seal No.:

Found:

Reading (kVAh):

Half Seal No.:

Found:

Reading (kVARh):

Working Meter:

MDI:

Cable Status:

Power Factor:

CT Ratio:

Size:

Type:

Shunt Capacitor (Tick one)

Shunt Capacitor ____ No. of _____ rating

and _____make found installed in

working order to maintain the power factor;

No shunt capacitor found installed. Power

factor measured ____ lagging

Generator: …......................…… kVA found installed with/without permission Details of Seals.

Other observations by Inspection Team :……………………………………………

Note to Consumer: You are requested to please appear before…........…… on the time and date mentioned

in the Show-Cause Notice issued by inspection team member/police officer.

Signature of Consumer

Name of Consumer: …………………..

Contact No. of Consumer:

Email-Id of Consumer:

Signature of Assessing/Authorized Officer(s):

Signature

Name

Designation

Employee No.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3079

ANNEXURE-XV

Request for Permanent Disconnection & Termination of Agreement

Service Connection No. …….......................................…..

Name of the consumer: …........................................……..

Consumer category: ……….....................................……..

Contracted load: …………...............................…………..

Address: …………………………………………………………………………………………………

…………………………………………………………………………………………………

It is requested that the above connection may be permanently disconnected and the relevant Agreement

with the Licensee be terminated forthwith.

Note: The following documents are attached with the application form:

1. Copy of last bill.

2. Copy of payment receipt of last bill.

Thank you

Date: ………………………..

Signature of the Consumer Place:………………………

Name:

Contact No.

Address:

Email-Id:

—————

ACKNOWLEDGEMENT

Application of .................... (name of applicant) complete in all respects for disconnection and termination

of Agreement has hereby been received at this office on ............................................... (date).

In this regard, the applicant is given a reference No…………to be used for all future correspondence.

Signature/Seal of Licensee’s representative

Name and Designation:

ANNEXURE-XVI

Format for Intimation to Consumer after Termination of Agreement

Licensee’s Office

Date…………...

Office Address…………………………….

Service Connection No. …………………..

……………………………………………… (Name of consumer)

……………………………………………… (Address of consumer)

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3080

……………………………………………….. (Contact No.of consumer)

………………………………………………… (Email-Id of Consumer)

This is to inform you that an agreement dated…………. against Service Connection No………..between

yourself and…………..(name of Licensee) ................... regarding supply of……………… kW/MW (contracted

load) in the .................... consumer category has been terminated w.e.f ......................... (date) on account of

(reason) Your supply has been disconnected permanently.

After final adjustment of all charges and energy bills an amount of:

1. Rs. …….................…..is payable to you for which Cheque No. ................................................ is enclosed.

2. Rs. .................... is due from you. You are requested to pay the amount within a week of receipt of this

letter, failing which, action as prescribed under the law shall be initiated for recovery of the amount.

Thank you.

Sincerely,

Signature/Seal of Licensee’s representative

Name and Designation:

——————

ANNEXURE-XVII

Format for Intimation to Consumer after Temporary Disconnection of Supply

Licensee’s Office Address…………………...................……

Date…………………

Service Connection No.: ………………..

Name of consumer: ……………………..

Consumer category: ………………………..

Contracted Load: ………………………………

Address of consumer: …………………………. Contact No. of consumer: ……………………… Email-Id of

consumer……………………….

This is to inform you that your supply has been temporarily disconnected with effect from ................................

(date) due to the following reason(s):

You are requested to remove the cause of disconnection and intimate this office at the earliest. You are

also requested to pay a sum of Rs. …………..towards disconnection & re-connection charges and…………….

(mention if any other dues are to be deposited, with a detailed breakup).

If the cause of disconnection is not removed to the satisfaction of this office and above amount is not

paid, within 45 days of this notice your supply shall be disconnected permanently without any further

notice.

Thank you.

Sincerely,

,Signature/Seal of Licensee’s Representative

Name and Designation

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3081

ANNEXURE - XVIII

Delimitation of Security Deposit amount

Security deposit amount for a consumer = Load x Load Factor of the category in which the consumer falls

x [30 days (except agricultural consumers) + 30 days] x 24 hours x Current tariff

Sr. No.

Particulars

Load factor²

Domestic

30%

Commercial

50%

LT Industrial

50%

HT/EHT Industrial:

• Single shift industries

50%

• Double shift industries

75%

• Continuous industries

100%

Agriculture/Water Supply

33%

Street lights

40%

Signals & blinkers

75%

Railway Traction

50%

Note: For agricultural consumers the time period shall be 60 days.

—————

ANNEXURE-XIX

Assessment of Energy in cases of Theft

1. The assessment formula for calculation of the consumption due to theft of electricity shall be as under:

Units assessed = L x D x H x F

Where,

L = Load (Connected load found in the consumer’s premises during the course of inspection) in kW;

D = Period of assessment in days, during which unauthorized use/theft is suspected and shall be taken for

different categories of use as specified below:

(a)

Continuous Industry

30 days

(b)

Non-continuous Industry

25 days

(c)

Domestic use

30 days

(d)

Agriculture

30 days

(e)

Non-Residential (continuous) viz. hospital, hotels restaurants, guest houses, nursing homes, petrol

pumps and Tele-communication towers

30 days

(f)

Non Residential(general) i.e., other than (e)

25 days

(g)

Water works & Street lights

30 days

(h)

Other Categories (including temporary supply)

30 days

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3082

H = Average number of hours per day of power supply made available in the distribution mains feeding

the consumer which shall be taken for different categories as specified below:

(a)

Single shift Industry (day/night only)

08 hrs

(b)

Non continuous process industry (day & night)

20 hrs

(c)

Continuous process industry

24 hrs

(d)

(i) Non-Residential(general)including restaurants

12 hrs

(ii) Hotels, hospitals, nursing homes, guest houses,

Petrol pumps and Tele-communications towers

20 hrs

(e)

Domestic

08 hrs

(f)

Agriculture

04 hrs

(g)

Water works

08 hrs

(h)

Street lights

08 hrs

(i)

Other categories (including temporary supply)

12 hrs

F = Load factor, which shall be taken for different categories of use as given below:–

Sr. No.

Particulars

Load factor

HT (including load above 75 kW for non-domestic

and above107 HP or 100 kVA for

100%

LT Industrial (107 HP or 100 kVA)

75%

Non- domestic (up to 75kW)

50%

Domestic (up to 75 kW)

40%

Agriculture

50%

Water supply

50%

Street light

50%

Direct theft - All categories

100%

2. Assessment of energy in case of temporary connection

In the case of temporary connection, the assessment of units consumed for theft of electricity shall be

done as under:

Units assessed = L x D x H

Where,

L = Load (found connected at the time of inspection) in kW;

D = Period of assessment in days; and

H = 6 hours for agriculture connections and 12 hours for others.

—————

ANNEXURE-XX

General Conditions of Supply

Wiring on Consumer’s Premises

1. The work of wiring at the premises of the consumer shall be carried out by a Licensed Electrical

Contractor and conform to the standards specified in Central Electricity Authority (Measures relating to

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3083

Safety and Electricity Supply) Regulations, 2010. The material used for wiring shall comply with or be

superior to the standards laid down by the Bureau of Indian Standards. All high-rise buildings, having a

height of more than 15 meters from ground level, shall also comply with Rule 50-A of the Central Electricity

Authority (Measures relating to Safety and Electricity Supply) Regulations, 2010. Wiring shall be tested as

per provisions of regulation 31 of the Central Electricity Authority (Measures relating to Safety and Electricity

Supply) Regulations, 2010.

Installation of AC Motors

2. No AC motor shall be connected to the low or medium voltage system of the Licensee unless the motor

and the installation thereof has a suitable device to limit the starting current in accordance with the

requirement indicated below.

(1) Power supply shall not be given to any applicant at low or medium voltage for utilizing induction

motors of 3 HP capacity or above or welding transformers of 1 kVA capacity or above, unless shunt capacitors

of appropriate rating are installed by the consumer across the terminal of such motors and welding

transformers to achieve an average monthly power factor that is specified in this Supply Code, 2018.

(2) Motors of low or medium voltage shall be provided with control gear to satisfactorily prevent the

maximum current demand from the consumer’s installation exceeding the limits given in the following

schedule under all possible conditions:

Nature of Supply

Sizeof Installation

Max. Current Demand

Single phase/

(a) Up to and including 1 BHP.

Six times full load current

Three phase

(b) Above 1 BHP and up to and including

Three times full load current

10BHP

Two times the full load current

15 BHP

(d) Above 15 BHP

One and a half times the ful

load current

Failure to comply with these requirements shall render the consumer liable to be disconnected. The

Licensee may, depending on the location and condition of working, relax the starting current limit.

(3) A triple pole linked switch protected by a no-volt release shall control the motor circuit and triple pole

fuses (or overload release). It is important that the release shall be maintained in good working order. Wiring

for motors shall be run with all three-phase wire bunches in a metallic conduit, which shall be effectively

earthed throughout and shall be connected to the frame of the motor from which two separate earth wires

shall run. The minimum permissible size of the earth wire permitted shall be No. 14 SWG. Central Electricity

Authority (Measures relating to Safety and Electricity Supply) Regulations, 2010, as amended from time to

time, shall be complied with in every respect.

(4) Total harmonic voltage distortion shall not exceed the limits mentioned below:

EHT = 4%

HT = 10%

LT = 15%

(5) In addition, synchronous motors shall also be provided with an apparatus to control wattles

current.

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3084

Installation of Irrigation/Agriculture Pump Set

All new pumping set connection/reconnections shall have the following:

(1) Friction less foot valve.

(2) HDPE piping suction and delivery.

(3) ISI marked energy efficient monobloc pump set.

(4) Capacitor of adequate rating for the pump set.

Parallel Operation with the Supply System of Licensee

3. The consumer shall arrange the plant, machinery and apparatus of his generating units, including an

extension of or addition to the same, to operate in an isolated mode, with the consent of the Distribution

Licensee, for capacity above 50 kW. Where consent has been given for parallel operation, the consumer shall

arrange his installation to protect it from disturbances in the Licensees system. The Licensee shall not be

liable for any damage caused to the consumer’s plant, machinery and apparatus on account of such parallel

operation, or any adverse consequence arising thereof. For parallel operation with the grid, the consumer

shall have to follow the provisions of the JERC State Grid Code Regulations, 2010 as amended from time to

time and other relevant regulations and shall pay synchronizing charges as approved by the Commission.

The actual operations shall be carried out in coordination with the STU and the Licensee.

4. If it is brought to the notice of the SLDC/Licensee that a particular consumer is using electricity during

emergency rostering by unauthorized or irregular means, the feeder feeding such a consumer shall be

opened to dis energize it from the source grid sub-station, on instructions from the SLDC, for which the

consumer shall be solely responsible.

—————

ANNEXURE-XXI

FORM OF PERFORMANCE GUARANTEE/BANK GUARANTEE BOND

In consideration of the ............... Name of Licensee (Herein called “name of distribution Licensee…….”

which expression shall unless repugnant to the subject or contract include his successor and assigns)

having agreed to exempt M/s________________ situated at Plot No. ............. Survey No._______ having its

registered office at ________(herein after called “ the Consumer(s)”) from the payment of Security Deposit

under Joint Electricity Supply Code Regulations 2018 (hereinafter called Supply Code, 2018 for supply

of___.kVA High Tension power on production of Bank Guarantee for Rs.____(Rupees______only).

1. We___________ (hereinafter referred to as “the Bank”)at the request of M/s__________do hereby

undertake to pay the Name of Licensee .................. an amount not exceeding Rs.______(Rupees .............only)

against any loss or damage caused to or suffered or would be caused to or suffered by the ................... Name of

Licensee by any reason of any breach by the said consumer(s) of any of the terms and conditions contained

in the said Joint Electricity Regulatory Commission (Supply Code) Regulations,2018 and other agreement/

/rules for supply of electrical energy prevailed in Name of place from time to time.

2. We_________do hereby undertake to pay amounts due and payable under this guarantee without any

demur, merely on a demand from the Name of Licensee stating that the amount claimed is due by way of loss

or damage caused to or would be caused to or suffered by the ................... Name of Licensee by reasons of the

breach by the said consumer(s) of any of the terms and conditions of the said Joint Electricity Regulatory

Commission (Supply Code) Regulations,2018 or any other rules/agreements for supply of electrical energy.

Any such demand made on the bank shall be conclusive as regards the amount due and payable by the bank

under this guarantee. However, our liability under this guarantee shall be restricted to an amount not

exceeding Rs. ……….......................…… (Rupees .............................. only).

OFFICIAL GAZETTE — GOVT. OF GOA

SERIES I No. 47

21ST FEBRUARY, 2019

3085

3. We, the said bank further undertakes to pay the Name of Licensee any money so demanded

notwithstanding any dispute or disputes raised by the consumer(s)in any suit or proceeding pending

before any court or Tribunal relating thereto, our liability under this present being absolute and unequivocal.

4. We ....................... (Name of the Bank) further agree that the Guarantee herein contain shall remain in

full force and effect during the entire period of power supply or any other period covered under the said

Joint Electricity Regulatory Commission (Supply Code) Regulations,2018 or any other rules/agreements

applicable to the supply of Electrical Energy but not beyond Date(D) and it shall continue to be enforceable

till all the dues of the Name of the Licensee have been fully paid unless a claim or demand under this

Guarantee is made on us in writing on before D+6 months shall be discharged from all liability under this

guarantee thereafter.

5. We _____________________further agree with the (Name of Licensee) that the Name of Licensee shall

have the fullest liberty wits and conditions of the said Joint Electricity Regulatory Commission (Supply

Code) Regulations, 2018 or any other rules/agreement for the supply of electrical energy and we shall not be

relieved from our liability by reason of any such variation.

6. This guarantee will not be discharged due to the change in the constitution of the Bank or the

consumer(s).

7. We, …………………………. (indicate the name of the bank) lastly undertake not to revoke this guarantee

during its currency except with the previous consent of the Name of the Licensee in writing.

8. This guarantee shall not be valid up to ………………… unless extended on demand by the Name of

Licensee. Notwithstanding anything mentioned above, our liability against this guarantee is restricted to

Rs. ………(Rupees………………….) and unless a claim in writing is lodged with us within six months of the

date of expiry or the extended date of expiry of this guarantee all our liabilities under guarantee shall stand

discharged.

Dated the ………… day of ………….. for ……………….. (Name of Bank).

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