EXTRAORDINARY

No. 2

GOVERNMENT OF GOA

Department of Transport

Directorate of Transport

Notification

GOA TRANSPORT AGGREGATOR GUIDELINES, 2025

Whereas, Section 67 of the Motor Vehicles Act, 1988 provides for the power of the state Government

to control road transport.

And whereas, in exercise of the powers conferred under the said section, the Government of Goa, in

public interest, has formulated the following guidelines to regulate aggregators in the state of Goa in

supersession of Order No. D.Tpt/STA/2357/2019/1106 dated 06-03-2019.

Now therefore, the following guidelines are hereby published for the information of the persons likely

to be affected thereby and notice is hereby given that the said guidelines will be taken into consideration by

the Government on the expiry of thirty days from the date of publication of this Notification in the Official

Gazette.

Any objection to the said guidelines may be sent to Director of Transport, 1^st Floor, Junta House,

Panaji, Goa–403001, before the expiry of the said period of thirty days from the date of publication of this

Notification in the Official Gazette.

1. Short title, extent and commencement.

(a) These guidelines shall be called the Goa Transport Aggregator Guidelines, 2025.

D.Tpt/STA/2629/2025/1352

Date: 20-May-2025

Suggestions are welcomed on e-mail: [email protected]

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PUBLISHED BY AUTHORITY

(b) They shall extend to the whole of the state of Goa.

2. Definitions.

In these guidelines, unless the context otherwise requires:

(a) “Aggregator” means as defined in Section 2(1A) of the Motor Vehicles Act, 1988.

(b) “App” means an electronic interface operated by the Aggregator or any third party on behalf of

the Aggregator, which may be accessed through a computer resource or a communication

device.

(d) “Fare” means the charges per kilometre as specified in Schedule-I herein.

(e) “Government” means the Government of Goa.

(f) “On-boarding” means the integration of a vehicle and Driver with the Aggregator and

operating such vehicle with the Aggregator.

(g) “Owner” shall have the meaning ascribed to it under the Motor Vehicles Act, 1988.

(h) “Passenger” means a person who books a journey through the Aggregator App for availing the

transportation provided by a Driver who is On-boarded with the Aggregator.

(i) “PSV Badge” means an authorisation issued in accordance with Rule 4 of the Goa Motor

Vehicles Rules, 1991.

(j) “Permit” means the contract carriage permit issued to a transport vehicle as per the provisions

of the Motor Vehicles Act, 1988.

(k) “Tariff” means the charges paid by the Passenger for a journey booked on an Aggregator App.

The words and expressions used in these Guidelines, but not defined herein, shall have the same

meaning as assigned to them in the Motor Vehicles Act, 1988, or the rules made thereunder.

3. Application for licence.

(a) No Aggregator shall operate or On-board Drivers in the state of Goa without obtaining a valid

licence from the Government under these Guidelines.

(b) The Aggregator(s) holding an existing licence at the time of these Guidelines coming into force,

shall continue to operate until the expiry of the existing licence.

Provided that such operations shall be in compliance with these Guidelines.

Guidelines, accompanied by proof of payment of appropriate fee and security deposit as

specified in sub-clause (13).

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(d) A licence shall be granted by the Government and such licence shall be valid throughout the

state of Goa.

(e) An application under sub-clause (3) above shall be processed by the Government within a

maximum period of sixty (60) working days from the date of application.

(f) A licence granted shall be valid for a period of three (03) years from the date of its issuance,

subsequent to which it shall be renewable for period(s) of three (03) years.

(g) An Aggregator may make an application for grant of renewal in Form-II appended to these

Guidelines, accompanied by proof of payment of appropriate Fee, as specified in sub-clause

(13), not less than six (06) months prior to the expiry of their licence.

(h) The list of licences issued by the Government under these Guidelines shall be published on the

state transport department website.

(i) The Government may reject an application for grant of licence or renewal, if any of the

conditions specified under these Guidelines are not complied with to the satisfaction of the

Government.

Provided that no such rejection shall be made without giving the applicant or Aggregator an

opportunity of being heard and for reasons recorded in writing.

(j) The Government shall issue a licence in Form-III appended to these Guidelines.

(k) A licence issued under these Guidelines is non-transferable.

(l) Where the licence is lost or destroyed, an Aggregator may make an application for grant of

duplicate licence in Form-IV appended to these Guidelines, accompanied by proof of payment

of appropriate Fee as specified in sub-clause (13).

(m)Fee and Security Deposit for Aggregator:

S. No.

Particulars

Licence fee (in

INR)

Grant of licence

5,00,000

Renewal of licence

5,00,000

Issue of duplicate licence

50,000

For noting change of address of the licensee

50,000

Security Deposit (only for grant of licence)

(Security deposit is refundable and non-interest bearing)

10,00,000

4. Conditions for licence.

The Aggregator shall:

(a) Have a registered office in the state of Goa (or) have a registered office in India, and a branch

office in the state of Goa.

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(b) Comply with all applicable laws, including the Motor Vehicles Act, 1988, Digital Personal Data

Protection Act, 2023, Consumer Protection Act, 2019 and the Information Technology Act,

2000.

absence of which the licence may be liable to be cancelled by the Government.

(d) Store data recorded during provision of services in the state of Goa, in servers located in India,

and retain such data for not less than three (03) years.

(e) On-board only Driver(s) with a valid PSV Badge.

(f) Execute a valid enforceable contract with the Driver, with jurisdiction for dispute resolution in

the state of Goa.

(g) Not prevent or disincentivise the driver to On-board with multiple Aggregators.

(h) Ensure a health insurance for an amount not less than Ten Lakh Rupees (INR 10,00,000) with

Financial Year 2025-26 as base year and an increment of 5% each year.

Provided that in case of female Drivers, the health insurance shall be extended to the parents

and children of the female Driver.

(i) On-board only a vehicle with valid permit issued by State Transport Authority or Regional

Transport Authority in the state of Goa as per the Motor Vehicles Act, 1988.

(j) Display inside the vehicle the copy of Driver’s licence and the vehicle permit in such manner as

shall be clearly visible to the Passenger(s).

(k) Ensure that the identity of the Driver undertaking a trip is the same as the one provided to the

Passenger on the App at the time of booking.

5. Regulation of Fare and Tariff.

(a) The Aggregator shall guarantee that the Owner receives at least the Fare as prescribed by the

Government, for every journey completed by the Passenger.

(b) The Aggregator shall not make any deductions whatsoever from the Fare receivable by the

Owner as prescribed in sub-clause (1) above.

(72) hours from the completion of the journey.

(d) In case of failure to settle the payment as prescribed in sub-clause (3) above, the Aggregator

shall be liable to pay a penal interest of twenty five percent (25%) per day to the Owner on the

delayed payments.

(e) The Passenger shall be charged Tariff for a minimum of three (3) kilometres for every journey

booked on the Aggregator App.

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6. Incentives.

(a) The Government shall provide the following incentives to the Owners On-boarded on any

Aggregator App.

S. No.

Particulars

Eligibility

Incentives

Reimbursement

insurance

premium

paid

annually

For Owner of vehicle,

which completed five

hundred (500) trips on

App(s) in a year.

Fifty

percent

(50%)

insurance premium paid (or)

twenty thousand rupees (INR

20,000), whichever is lower.

Reimbursement

insurance

premium

paid

annually

For Owner of vehicle,

which completed five

hundred (500) trips on

App(s) in a year driven

by a female Driver.

Hundred percent (100%) of

insurance premium paid (or)

thirty thousand rupees (INR

30,000), whichever is lower.

Vehicle

Purchase

Subsidy

For

female

Owner-

cum-Drivers with PSV

Badge

intending

purchase a transport

passenger vehicle.

One

lakh

(INR

1,00,000)

subsidy on purchase of new

electric motor cab.

Twenty

Thousand

(INR

20,000) subsidy on purchase

of new electric motor bike or

electric autorickshaw.

Fifty percent (50%) subsidy to

be paid upfront and fifty

percent (50%) subsidy to be

paid after completion of five

hundred (500) trips on App(s)

in a year by the female Owner-

cum-Driver with PSV Badge.

Waiver

renewal fee for

Aggregators.

Twenty percent (20%)

of the fleet driven by

female Drivers at the

time of renewal.

Hundred

percent

(100%)

waiver of renewal fee.

7. Grievance redressal mechanism.

(a) A Grievance Redressal Committee shall be constituted consisting of the Director of Transport as

the Chairperson and two Additional Directors of Department of Transport as members.

(b) The committee shall address complaints related to licensing, Fare disputes, driver grievances,

and compliance issues.

resolve the complaints within 48 hours.

8. Enforcement and penalties.

(a) The Transport Department shall oversee the implementation of these Guidelines through regular

audits and inspections.

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(b) Aggregators shall be required to submit annual compliance reports to the Transport Department,

in Form-V as appended to these Guidelines, before thirty (30) working days after the end of the

year.

Rupees (INR 50,00,000) and blacklisting of the person or Aggregator.

(d) Violation of Fare regulations may result in a penalty of Five Lakh Rupees (INR 5,00,000) per

instance.

P. Pravimal Abhishek, I.A.S., Director of Transport.

---------

FORM-I

[See Guideline 3]

Application for the grant of licence for Aggregator under the Goa Transport Aggregator Guidelines,

2025.

To,

The Director,

Department of Transport,

Government of Goa.

I/We, the undersigned hereby apply for grant of a licence for operation as an Aggregator under the

Goa Transport Aggregator Guidelines, 2025 in the state of Goa.

Name of the Applicant

Certificate of incorporation

(Please attach a self-attested copy)

Registered office address

Branch office address in Goa (if

registered office is not located in Goa):

Ownership details of registered

office/branch office in Goa:

(Please attach the self-attested copy of

ownership document. In case of a leased

property, the lease term should not be

less than three (3) years)

Name of the authorised person

Contact details of authorised person

Email:

Phone:

Document of authorisation

(Please attach the self-attested copy of

the letter/resolution/power of attorney

authorising the authorised person to

apply on behalf of Applicant)

PAN No.:

Copy of PAN

(Please attach a self-attested copy)

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GST No.:

Copy of GST registration certificate

(Please attach a self-attested copy)

Trade licence:

(Please attach a self-attested copy)

Self-declaration

(Please submit a signed copy)

---------

Format of Self Declaration

I hereby declare that the information given above and other documents enclosed herewith are true to

the best of my knowledge.

I read and acknowledge the provisions of the Goa Transport Aggregator Guidelines, 2025.

I accept and agree to abide by the Goa Transport Aggregator Guidelines, 2025 and the applicable law,

including the referenced statutes and rules mentioned herein.

I understand that if any information is found to be incorrect at any point of time (or) I am found to be

in violation of the Goa Transport Aggregator Guidelines, 2025, the licence granted to me is liable to be

cancelled, besides initiating other legal action/actions against me.

(Signature of authorised person)

Name of the authorised person

Email ID of the authorised person:

Phone No. of the authorised person:

Place:

Date:

Company seal:

---------

FORM-II

[See Guideline 3]

Application for the renewal of licence for Aggregator under the Goa Transport Aggregator Guidelines,

2025.

To,

The Director,

Department of Transport,

Government of Goa.

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I/We, the undersigned hereby apply for renewal of a licence for operation as an Aggregator under the

Goa Transport Aggregator Guidelines, 2025 in the state of Goa.

Name of the Aggregator

Copy of the existing licence

(Please attach a self-attested copy)

Date of issuance of the licence

Registered office address

Branch office address in Goa (if

registered office is not located in Goa):

Ownership details of registered

office/branch office in Goa:

(Please attach the self-attested copy of

ownership document. In case of a leased

property, the lease term should not be

less than three (3) years)

Name of the authorised person

Contact details of authorised person

Email:

Phone:

Document of authorisation

(Please attach the self-attested copy of

the letter/resolution/power of attorney

authorising the authorised person to

apply on behalf of Applicant)

PAN No.:

Copy of PAN

(Please attach a self-attested copy)

GST No.:

Copy of GST registration certificate

(Please attach a self-attested copy)

Trade licence:

(Please attach a self-attested copy)

Self-declaration

(Please submit a signed copy)

---------

Format of Self Declaration

I hereby declare that the information given above and other documents enclosed herewith are true to

the best of my knowledge.

I read and acknowledge the provisions of the Goa Transport Aggregator Guidelines, 2025.

I accept and agree to abide by the Goa Transport Aggregator Guidelines, 2025 and the applicable law,

including the referenced statutes and rules mentioned herein.

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I understand that if any information is found to be incorrect at any point of time (or) I am found to be

in violation of the Goa Transport Aggregator Guidelines, 2025, the licence granted to me is liable to be

cancelled, besides initiating other legal action/actions against me.

(Signature of authorised person)

Name of the authorised person

Email ID of the authorised person:

Phone No. of the authorised person:

Place:

Date:

Company seal:

---------

FORM-III

Licence for an Aggregator under the Goa Transport Aggregator Guidelines, 2025.

[Name of the Aggregator] is hereby licensed to operate as an Aggregator under Goa Transport

Aggregator Guidelines, 2025.

Name of the Aggregator (in full)

Address of the registered office:

Address of the branch office(s):

(In case the registered office is not in

Goa)

Email ID:

Phone:

Website:

Contact details of authorised person:

(a) Name:

(b) Phone No.:

Details of the fee paid:

(a) Licence/Renewal fee

(b) Security Deposit

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The licensee shall at all times comply with the provisions of the Goa Transport Aggregator

Guidelines, 2025, failing which the licence is liable to be cancelled.

(Authorised signature and seal of the Government)

Place:

Date:

---------

FORM-IV

[See Guideline 3]

Application for the issue of Duplicate Licence under the Goa Transport Aggregator Guidelines, 2025.

To,

The Director,

Department of Transport,

Government of Goa.

Sir/Madam,

The licence issued to [Name of the Aggregator] under Guideline 3 of the Goa Transport Aggregator

Guidelines, 2025 bearing No. [___________________] has been lost/destroyed/completely written

off/soiled/torn/mutilated in the following circumstances.

[__________________________].

I/We hereby declare that to the best of my/our knowledge the Licence has not been suspended or

cancelled under the provisions of the Act or rules made thereunder and the circumstances explained above

are true.

I/We do hereby apply for the issue of a duplicate Licence.

The written off/soiled/torn/mutilated Certificate of registration is enclosed/copy of the FIR filed

against the loss of the Licence is enclosed.

(Signature of authorised person)

Name of the authorised person:

Email ID of the authorised person:

Phone No. of the authorised person:

Place:

Date:

Company seal:

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FORM-V

[See Guideline 8]

ANNUAL COMPLIANCE REPORT

To,

The Director,

Department of Transport,

Government of Goa.

I/We, the undersigned hereby declare the following in accordance with the requirements operation as

an Aggregator under the Goa Transport Aggregator Guidelines, 2025 in the state of Goa have been ensured

from [start date] to [end date].

S. No.

Condition

Status of the compliance

Certificate

commencement

business

(Only for the first year)

(Please attach a self-attested copy)

Data recorded during provisions of

services in Goa, is stored in servers

located in India, and the same shall be

retained for not less than three (03) years

Yes

On-boarded only Drivers with a valid

PSV Badge.

Yes

Executed a valid enforceable contract

with all Drivers On-boarded on our App

Yes

Did not prevent or disincentivize any

Driver to On-board with multiple

Aggregators

Yes

Provided health insurance to all Drivers

in accordance with clause 4 (10).

Yes

On-boarded only motor vehicles in

accordance with clause 4 (11).

Yes

Displayed the details of Driver’s licence

and the vehicle permit in accordance with

clause 4 (12).

Yes

Implemented mechanism to ensure the

compliance with clause 4 (13)

Yes

I understand that if any information stated above is found to be incorrect at any point of time (or) I am

found to be in violation of the Goa Transport Aggregator Guidelines, 2025, the licence granted to me is

liable to be cancelled, besides initiating other legal action/actions against me.

(Signature of authorised person)

Name of the authorised person:

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Email ID of the authorised person:

Phone No. of the authorised person:

Place:

Date:

Company seal:

---------

SCHEDULE-I

This Schedule reproduces the following:

1. The rate of fares as notified by the Government of Goa on 5th August, 2021 for tourist taxi,

motor cab and maxi cab vide Notification No. D.Tpt/STA/2375-111/2019/2037.

2. The rate of fares as notified by the Government of Goa on 1st August, 2013 for three seater auto

rickshaw, six seater auto rickshaw and motor cycle taxis vide Notification No.

D.T.Pt/STA/1275/2013.

(The applicable rates in this schedule shall be in accordance with the current prevalent rates in Goa as

and when notified by the Government).

Rates of fare for tourist taxi, motor cab and maxi cab.

S. No.

Engine

Capacity

Make

For 4

hours

(1/2 day

up to 50

km.)

(In INR)

For 8

hours

(full day)

up to 100

km.

(In INR)

Extra

charges

per/km.

for

exceeding

limits

stated in

column

(4) and (5)

(In INR)

Extra

charges

per hour

for

exceeding

hours

stated in

Column

(4) and (5)

(In INR)

One way

journey

without

return fare

per km.

(In INR)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

998cc to

1199cc

Hatchback

Wagon

Hyundai

i10,

Santro, Celerio,

Ford Figo, Ecco

etc.

1050

2050

100

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1200cc

1499cc

Hatchback

Swift,

Baleno,

i20 Liva, Datsun

Ready-Go, VW-

Polo, Jazz etc.

1150

2250

100

Saloon/Sedan

like Swift Dzire,

Honda

Amaze,

Etios,

Brezza,

BR-V etc.

1350

2600

100

1500 cc

2499cc

SUV

(Regular)

Creta,

Ecosport,

Thar,

Innova

(Old)

Marazzo,

Tata

Aria,

Jeep

Compass,

Duster,

Ertiga,

Bolero etc.

1650

3200

100

SUV/MPV

(Passenger)

Premium

Innova

Crysta,

Tucson, Tiguan

etc.

1800

3500

100

2500cc

and

above

Premium

Cab

Mercedes,

BMW,

AUDI,

Fortuner,

Ford

Endeavour,

Jaguar,

Land

Rover etc.

4750

8700

102

100

149

Rates of fare for three seater auto rickshaw, six seater auto rickshaw and motor cycle taxis.

S. No.

Type of

vehicle

Fare for first km.

(in INR)

Fare for

subsequent

km.

(in INR)

Luggage

charge per

baggage

above

15kg.

(in INR)

Detention

charges

Night

journey

For one

way

journey

outside

Municipal

limit

Three

seater

auto

rickshaw

20 per km.

INR 15

per hour

25% of

the normal

fare is

payable

extra from

11:00 p.m.

to 5:00

a.m.

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Six

seater

auto

rickshaw

INR 15

per hour

25% of

the normal

fare is

payable

extra from

11:00 p.m.

to 5:00

a.m.

50% of the

normal

fare is

payable

extra

Motor

cycle

taxis

INR 15

per hour

or INR2

for every

ten (10)

minutes

waiting

25% of

the normal

fare is

payable

extra from

11:00 p.m.

to 5:00

a.m.

50% of the

normal

fare is

payable

extra

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