िनबंधन सं या पी0ट0-40
बहार
बहार
बहार
बहार गजट
गजट
गजट
गजट
असाधारण अंक
असाधारण अंक
असाधारण अंक
असाधारण अंक
बहार सरकार ारा ूकािशत
बहार सरकार ारा ूकािशत
बहार सरकार ारा ूकािशत
बहार सरकार ारा ूकािशत
21
21
21
21 अमहायण
अमहायण
अमहायण
अमहायण 1934
934
934
934 (श0)
(सं
सं
सं
सं0 पटना
टना
टना
टना 666
666
666
666)
)
)
)
पटना
टना
टना
टना, बुध
बुध
बुध
बुधवार
वार
वार
वार, 12
12
12
12 )दस+ ब
)दस+ ब
)दस+ ब
)दस+ बर 2012
2012
2012
2012
fcgkj fo|qr fofu;ked vk;ksx] iVuk
&&&&&&&&
vf/klwpuk,a
12 fnlEcj 2012
la0 chñbZñvkjñlhñ&jsxqñ&9@06¼ikVZ&II½&08&1226—fo|qr vf/kfu;e 2003 dh /kkjk&181¼1½ ,oa 182¼2½
¼tsM-,-½ ds lkFk ifBr /kkjk&57] 58 ,oa 59 ds vUrxZr iznÙk ,oa bl lEcU/k esa leFkZdkjh vU; 'kfDr;ksa dk iz;ksx
djrs gq, fcgkj fo|qr fofu;ked vk;ksx] dqN fofu;euksa ds izko/kkuksa dks izHkkoh cukus esa dfBukbZ;ksa dks nwj djus
gsrq]] ,r~n }kjk fcgkj fo|qr fofu;ked vk;ksx ¼forj.k vuqKfIr/kkjh ds izn'kZu gsrq ekud½ fofu;eu 2007] tks
vf/klwpuk la[;k 1@2007 fnukad 18-01-2007 }kjk fcgkj jkti= ds vlk/kkj.k vad esa fnukad 22-01-2007 dks
izdkf'kr gqvk Fkk] dks la'kksf/kr djrk gSA
1-
laf{kIr uke] foLrkj] iz;ksT;rk ,oa izkjaHk
laf{kIr uke] foLrkj] iz;ksT;rk ,oa izkjaHk
laf{kIr uke] foLrkj] iz;ksT;rk ,oa izkjaHk
laf{kIr uke] foLrkj] iz;ksT;rk ,oa izkjaHkA—¼d½ ;g fofu;eu ^^fcgkj fo|qr fofu;ked vk;ksx ¼forj.k
vuqKfIr/kkjh ds izn'kZu gsrq ekud½ ¼izFke la'kks/ku½ fofu;eu 2012 dgk tk;sxkA
¼[k½ bu fofu;euksa dk foLrkj lEiw.kZ fcgkj jkT; esa gksxkA
¼x½ ;g fofu;eu fcgkj jkT; ds lHkh forj.k vuqKfIr/kkfj;ksa ds fy, muls lEcfU/kr vuqKfIr {ks= esa ykxw gksxkA
¼?k½ ;g fofu;eu fcgkj jkti= esa izdk'ku dh frfFk ls izo`r gksxkA
2-
v/;k; 7 ds fofu;eu 26 ,oa 27¼1½ esa la'kks/ku
v/;k; 7 ds fofu;eu 26 ,oa 27¼1½ esa la'kks/ku
v/;k; 7 ds fofu;eu 26 ,oa 27¼1½ esa la'kks/ku
v/;k; 7 ds fofu;eu 26 ,oa 27¼1½ esa la'kks/kuA—fofu;eu 26 ,oa 27¼1½ esa fufnZ"V vuqlwph
fuEufyf[kr vuqlwph }kjk izfrLFkkfir fd;k tk,xkA
2
बहार गजट (असाधारण), 12 )दस+ बर 2012
Øñ
lañ
lsok {ks=
Lksok dk;Z dks
iw.kZ djus ds
fy, fofu;eu esa
fu/kkZfjr le;
ekudksa ds mYya?ku ds ekeys esa
miHkksDrk dks Hkqxrs; {kfriwfÙkZ dh jkf'k
;fn ?kVuk ls ,d
miHkksDrk izHkkfor gks
rks ns; {kfriwfÙkZ izfr
miHkksDrk dh nj
;fn ?kVuk ls
,d ls vf/kd
miHkksDrk
izHkkfor gks rks
ns; {kfriwfÙkZ
izfr miHkksDrk
dh nj
1
lkekU; ¶;wt dkWy
uxjksa ,oa 'kgjksa esa
4 ?kaVs ds vUnj
:ñ 50@& izfr foyEc
fnu
:ñ 50@& izfr
miHkksDrk izfr
foyEc fnu
xzkeh.k {ks=ksa esa
24 ?kaVs ds vUnj
2
mijh ykbu@dsoqy Hkax
uxjksa ,oa 'kgjksa esa
6 ?kaVs ds vUnj
:ñ 50@& izfr foyEc
fnu
:ñ 50@& izfr
miHkksDrk izfr
foyEc fnu
xzkeh.k {ks=ksa esa
36 ?kaVs ds vUnj
3
tehu ds uhps ds dscqy Hkax
uxjksa ,oa 'kgjksa esa
24 ?kaVs ds vUnj
:ñ 50@& izfr foyEc
fnu
:ñ 50@& izfr
miHkksDrk izfr
foyEc fnu
xzkeh.k {ks=ksa esa
48 ?kaVs ds vUnj
4
forj.k VªkalQkWeZj dh foQyrk
uxjksa ,oa 'kgjksa esa
24 ?kaVs ds vUnj
:ñ 100@& izfr foyEc
fnu
:ñ 50@&izfr
miHkksDrk izfr
foyEc fnu
xzkeh.k {ks=ksa esa
72 ?kaVs ds vUnj
5
fu/kkZfjr dk;ZØe ds vuqlkj fo|qr ckf/kr vof/k
fo|qr vkiwfÙkZ esa
vf/kdre ckf/kr le;
,d ckj esa
12 ?kaVs ls T;knk
ugha
:ñ 100@& foyEc
izfrfnu
:ñ 50@& izfr
miHkksDrk izfr
foyEc fnu
vkiwfÙkZ dh cgkyh
la/;k 6 ¼N%½cts ds
iwoZ
6
oksYVst esa mrkj&p<+ko
tgk¡ usVodZ esa foLrkj@
c<+ksÙkjh t:jr ugha gS
10 fnuksa ds vUnj
:ñ 100@& izfr foyEc
fnu
:ñ 50@& izfr
miHkksDrk izfr
foyEc fnu
tgk¡ forj.k iz.kkyh esa
foLrkj@c<+ksÙkjh dh
t:jr gS
120 fnuksa ds vUnj
lc&LVs'ku dk fuekZ.k
vk;ksx }kjk
Lohd`r le; lhek
ds vUnj
:ñ 500@& izfr foyEc
fnu
:ñ 250@&
izfr miHkksDrk
izfr foyEc fnu
7
ehVj ls lacaf/kr f'kdk;r
[kjkc ehVj tSls /khek]
rst@ jsaxusokys] :ds
gq,] tys gq, ehVjksa ds
fy, fujh{k.k dk;Z
uxjksa ,oa 'kgjksa ds
fy, 7 ¼lkr½ fnuksa
ds vUnj fujh{k.k
vkSj nsgkrh {ks=ksa
ds fy, 15 fnuksa
ds vUnj fujh{k.k
:ñ 100@& izfr foyEc
fnu
ykxw ugha
[kjkc ehVjksa dk cnyus
dk dk;Z ;fn blds fy,
ykblsalh nks"kh gks
7 ¼lkr½ fnuksa ds
vUnj
:ñ 100@& izfr foyEc
ykxw ugha
[kjkc ehVjksa dk cnyus
dk dk;Z ;fn blds fy,
miHkksDrk nks"kh gks
i) u;k ehVj ds
fy, jkf'k tek
djus gsrq ekax
ykxw ugha
3
बहार गजट (असाधारण), 12 )दस+ बर 2012
Øñ
lañ
lsok {ks=
Lksok dk;Z dks
iw.kZ djus ds
fy, fofu;eu esa
fu/kkZfjr le;
ekudksa ds mYya?ku ds ekeys esa
miHkksDrk dks Hkqxrs; {kfriwfÙkZ dh jkf'k
;fn ?kVuk ls ,d
miHkksDrk izHkkfor gks
rks ns; {kfriwfÙkZ izfr
miHkksDrk dh nj
;fn ?kVuk ls
,d ls vf/kd
miHkksDrk
izHkkfor gks rks
ns; {kfriwfÙkZ
izfr miHkksDrk
dh nj
uksfVl ;k tk¡p
'kqYd ds lkFk
ehVj tek djus &
7 fnuksa ds vUnj
ii) Hkqxrku
izkfIr@ ehVj
izkfIr tSlk fd
miHkksDrk ls izkIr
gks & 14 fnuksa ds
vUnj
fnu
8
fcy Hkqxrku ugha gksus ds dkj.k foPNsfnr dusDluksa dk iqu% fn;k tkuk @ ,d ljdkjh
vkokl esa u;s vkoaVh }kjk dCtk
uxjksa ,oa 'kgjksa esa
ftl fnu Hkqxrku
gqvk gS mlh fnu
:ñ 50@& izfr foyEc
fnu
ykxw ugha
xzkeh.k {ks=ksa esa
Hkqxrku ds ,d
fnu ckn
9
u;s lfoZl dusDlu@yksM c<+ksÙkjh@vLFkk;h dusDlu ;fn miyC/k usVodZ ls dusDlu
laHko gS
fo|qr vkiwfÙkZ pkyw
djuk
vkosnu izkfIr ds
30 fnuksa ds vUnj
¼;fn vko';d
'kqYd tek fd;s
x;s gSa½ vkSj
vLFkk;h dusDlu
fofu;eu dh
/kkjk&16 ¼lh½ ds
vuqlkj
:ñ 100@& izfr foyEc
fnu
ykxw ugha
10
u;k fo|qr dusD'ku@fo|qr Hkkj esa o`f)@vLFkk;h dusD'ku tgk¡ vkiwfÙkZ pkyw djus gsrq
usVodZ foLrkj ,oa ykbu ,oa VªkalQeZj dh {kerk esa o`f) dh vko';drk gS
fo|qr vkiwfÙkZ pkyw
djuk tgk¡ forj.k
usVodZ vkSj forj.k
VªkUlQkWeZj ds {kerk esa
tksM+us@o`f) djus djus
dh vko';drk gks
fu;r 'kqYd tek
djus ds 30 fnuksa
ds vUnj
:ñ 100@& izfr foyEc
fnu
ykxw ugha
fo|qr vkiwfÙkZ pkyw
djuk tgk¡ 11dsñohñ
ykbu foLrkj djus dh
vko';drk gks
fu;r 'kqYd tek
djus ds 60 fnuksa
ds vUnj
:ñ 500@& izfr foyEc
fnu
fo|qr vkiwfÙkZ pkyw
djuk tgk¡ 33dsñohñ
ykbu foLrkj djus dh
vko';drk gks
fu;r 'kqYd tek
djus ds 90 fnuksa
ds vUnj
fo|qr vkiwfÙkZ pkyw
fu;r 'kqYd tek
4
बहार गजट (असाधारण), 12 )दस+ बर 2012
Øñ
lañ
lsok {ks=
Lksok dk;Z dks
iw.kZ djus ds
fy, fofu;eu esa
fu/kkZfjr le;
ekudksa ds mYya?ku ds ekeys esa
miHkksDrk dks Hkqxrs; {kfriwfÙkZ dh jkf'k
;fn ?kVuk ls ,d
miHkksDrk izHkkfor gks
rks ns; {kfriwfÙkZ izfr
miHkksDrk dh nj
;fn ?kVuk ls
,d ls vf/kd
miHkksDrk
izHkkfor gks rks
ns; {kfriwfÙkZ
izfr miHkksDrk
dh nj
djuk tgk¡ vfrfjDr
mPp foHko ykbu
foLrkj djus dh
vko';drk gks
djus ds 180 fnuksa
ds vUnj
vkiwfÙkZ ds fy,
lc&LVs'ku dk fuekZ.k
dk;Z dh vko';drk gS
vk;ksx
}kjk
fu/kkZfjr
le;
lhek ds vUnj
:ñ 1000@& izfr
foyEc fnu
11
LokfeRo ifjorZu vkSj lsok Js.kh esa cnyko@fo|qr Hkkj esa deh
LokfeRo esa uke dk
cnyko
vko';d dkxtkr
,oa fu;r 'kqYd]
;fn gks rks] tek
djus ds 7 fnuksa
ds vUnj
:ñ 100@& izfr foyEc
fnu
ykxw ugha
lsok Js.kh esa cnyko
vko';d dkxtkr
,oa fu;r 'kqYd]
;fn gks rks] tek
djus ds 7 fnuksa
ds vUnj
fo|qr Hkkj esa deh
fu;r vko';d
le; dh lekfIr
ds ckn lwpuk
vof/k ds vUnj
:ñ 50@& izfr foyEc
fnu
ykxw ugha
12
ehVj] ykbu ,oa VªkWUlQkWeZj ds LFkkukUrj.k dk dk;Z
¼d½ ehVj@lfoZl rkj
Hkqxrku ds 15
fnuksa ds vUnj
:ñ 100@& izfr foyEc
fnu
ykxw ugha
¼[k½ iksy] ykbu
Hkqxrku
ds
60
fnuksa ds vUnj
¼x½ tehu ds vUnj ds
dscqy
Hkqxrku
ds
45
fnuksa ds vUnj
¼?k½ VªkWUlQkWeZj
Hkqxrku
ds
90
fnuksa ds vUnj
13
miHkksDrkvksa ds foi= ij f'kdk;r dk fuiVkjk
;fn dksbZ vfrfjDr
lwpuk dh vko';drk
ugha gks
f'kdk;r izkfr ds
ckn 24 dk;Z ds
?kaVs ds vUnj
:ñ 50@& izfr foyEc
fnu
ykxw ugha
;fn vfrfjDr lwpuk dh
vko';drk gks
f'kdk;r izkfIr ds
ckn 7 dk;Z ds
fnuksa ds vUnj
3-
v/;k; 7 ds fofu;eu 27¼2½ esa la'kks/ku
v/;k; 7 ds fofu;eu 27¼2½ esa la'kks/ku
v/;k; 7 ds fofu;eu 27¼2½ esa la'kks/ku
v/;k; 7 ds fofu;eu 27¼2½ esa la'kks/kuA—fofu;eu 27¼2½ fuEu izdkj izfrLFkkfir gksxkA
tgk¡ dgh Hkh vuqKfIr/kkjh ds }kjk izn'kZu ds ekud ls fopyu gksrk gS] ftlds fy, bl fofu;eu esa
{kfriwfÙkZ micaf/kr gS] izHkkfor miHkksDrk lHkh fooj.k ds lkFk {kfriwfÙkZ dk nkok i= fucaf/kr Mkd ls ;k
gkFkksa&gkFk izkfIr jlhn ds lkFk forj.k vuqKfIr/kkjh ds vkiwfÙkZ {ks= ds izeaMyh; vfHk;ark@fo|qr dk;Zikyd
5
बहार गजट (असाधारण), 12 )दस+ बर 2012
vfHk;ark dks izLrqr djsaxs tks nkok i= dk izkfIr jlhn nsaxs ,oa 30 fnuksa ds vUnj {kfriwfÙkZ dh jkf'k fu/kkZfjr
djsaxsA
vuqKfIr/kkjh lsok esa pwd ds fy, vius v/khuLFk deZpkjh@inkf/kdkfj;ksa ij mÙkjnkf;Ro dk fu/kkZj.k
dj ldsaxs ,oa {kfriwfÙkZ dh jkf'k lEcfU/kr O;fDr;ksa ds O;fDrxr osru ls olwy dj ldsaxsA
forj.k vuqKfIr/kkjh {kfriwfÙkZ nkok i= nk;j djus gsrq izi= fuxZr djsxk ,oa bls izR;sd foi= fuxZr
djus okys dk;kZy; esa fu%'kqYd miyC/k djk;sxkA
{kfriwfÙkZ ds Hkqxrku dh izfØ;k izn'kZu ekud ds fofu;eu 29 ds vuqlkj fu/kkZfjr gksxkA
4-
v/;k; 8 ds fofu;eu 30¼1½ esa la'kks/ku
v/;k; 8 ds fofu;eu 30¼1½ esa la'kks/ku
v/;k; 8 ds fofu;eu 30¼1½ esa la'kks/ku
v/;k; 8 ds fofu;eu 30¼1½ esa la'kks/kuA—¼1½¼,½ fofu;eu 30¼1½¼,½ esa fufnZ"V ifjf'k"V&lh layXu
ifjf'k"V&lh
ifjf'k"V&lh
ifjf'k"V&lh
ifjf'k"V&lh }kjk izfrLFkkfir fd;k tk,xk A
¼ch½ fofu;eu 30¼1½¼ch½ esa fufnZ"V ifjf'k"V&Mh layXu ifjf'k"V&Mh¼1@2½ ,oa Mh¼2@2½
ifjf'k"V&Mh¼1@2½ ,oa Mh¼2@2½
ifjf'k"V&Mh¼1@2½ ,oa Mh¼2@2½
ifjf'k"V&Mh¼1@2½ ,oa Mh¼2@2½ }kjk izfrLFkkfir
fd;k tk,xk A
vk;ksx ds vkns'kkuqlkj]
x.ks'k izlkn]
lfpoA
Appendix – C
Report on Overall Level of Performance Standards
[See Regulation 30(1)(a)]
Name of the Licensee:
Full office address (HQ) of the Licensee
Report for the (1) quarter ending ……………. for financial year……………
(2) Financial Year ……………………
Sl.
No.
Service area
No. of
complaints
received
No. of
complaints
attended
in
scheduled
time
Overall standard of
performance
Variance
(%)
Achieve-
ment
(%)
Target as per
Regulation
25
(%)
1
Normal
Fuse-off
calls
2
Line Breakdowns
3
Distribution
Transformer
Failure
4
Period of scheduled
outage
Maximum duration
in a single stretch
Restoration
of
supply by 6.00 P.M.
5
Street Light Faults
Rectification of line
faults
Replacement of
fused / defective
unit
6
Voltage unbalance
7
Faulty Meters
8
New
connection/additio
nal load/
temporary
connection
9
Transfer of
ownership and
conversion of
service
6
बहार गजट (असाधारण), 12 )दस+ बर 2012
10
Billing Mistakes
11
Others*
(i)
(ii)
(iii)
……………..
* Specify the services
Signature of authorized person
With Seal
Appendix – D (1/2)
Report on Consumer Complaints / Compensation
[See Regulation 30(1) (b)]
Name of the Licensee:
Full office address (HQ) of the Licensee
Report for the (1) quarter ending ……………. for financial year……………
(2) Financial Year ……………………
1.
Number and type of the consumer complaints received, redressed and balance to
be attended:
Sl.
No.
Type of complaints
Pending complaints
of previous quarter
Complaints received
during the current
quarter
Total complaints
cumulative
No. of complaints
redressed
during
the quarter
Balance complaints
to be redressed
Within
stipulat
ed time
Beyond
stipulat
ed time
Total
1
Normal Fuse-off calls
2
Overhead Line/Cable
breakdowns
3
Underground Cable
breakdowns
4
Distribution Transformer
failure
5
Period of scheduled outage
6
Voltage fluctuations
7
Meter complaints
8
Reconnection of supply
9
Release
of
new
service
connection / enhancement of
load / temporary connection
where
distribution
mains
already exist
10
Release
of
new
service
connection / enhancement of
load / temporary connection
where
network
expansion
require where :
(k) distribution
line
and
distribution transformers is
required
(l)
extension of 11KV line is
required
(m) extension
33KV
line
is
required
(n) extra
high
tension
is
required
7
बहार गजट (असाधारण), 12 )दस+ बर 2012
(o) erection of power sub station
is required
11
Transfer of ownership/change
of
category
of
service
/
reduction of load
12
Shifting of meter, lines and
transformers
13
Resolution of complaints on
consumer's bill
14
Unplanned interruptions
15
Other
(i)
(ii)
(iii)
……………..
Planned interruptions in Power supply
1. No. of instances of planned interruptions in power supply in
LT Network –
HT Network –
2. Total duration in hours of planned interruptions in power supply in
LT Network –
HT Network –
8
बहार गजट (असाधारण), 12 )दस+ बर 2012
Appendix – D (2/2)
2. Number and type of the consumer complaints received, redressed and
compensation claimed and paid:
Sl.
No.
Type of complaints
Pending No. of
complaints of previous
quarter
No. of Complaints
received
during the current
No. of Complaints
redressed
during the current
No. of cases where
compensation payable
No. of cases where
compensation claimed
No. of cases where
compensation paid
during the quarter
Total amount (in Rs.) of
compensation paid
1
2
3
4
5
6
7
8
9
1
Normal Fuse-off calls
2
Overhead
Line/Cable
breakdowns
3
Underground
Cable
breakdowns
4
Distribution
Transformer failure
5
Period
of
scheduled
outage
6
Voltage fluctuations
7
Meter complaints
8
Reconnection of supply
9
Release of new service
connection
/
enhancement of load /
temporary
connection
where
distribution
mains already exist
10
Release of new service
connection
/
enhancement of load /
temporary
connection
where
network
expansion
require
where :
(p) distribution line and
distribution
transformers
is
required
(q) extension
of
11KV
line is required
(r) extension 33KV line
is required
(s) extra high tension is
required
(t)
erection of power sub
station
is
required
11
Transfer of
ownership/change of
category of service /
reduction of load
12
Shifting of meter, lines
and transformers
9
बहार गजट (असाधारण), 12 )दस+ बर 2012
13
Resolution of
complaints on
consumer's bill
14
Unplanned
interruptions
15
Other
(i)
(ii)
(iii)
……………..
Signature of authorized person
With Seal
The12th December, 2012
No. BERC-Regl.-9/06(Part-II)–08–1226—In exercise of powers conferred
under section 181(1) and 181(2)(za) read with sections 57, 58 and 59 of the
Electricity Act, 2003 (36 of 2003) and all other powers enabling it in this behalf,
the Bihar Electricity Regulatory Commission, to remove the difficulties in giving
effect to some of the provisions of the Regulations, hereby amends the Bihar
Electricity Regulatory Commission (Standards of Performance of Distribution
Licensee) Regulations, 2006 published in extraordinary Bihar Gazette on
22.01.2007 vide notification no.-1/2007 dated 18.01.2007.
1.
Short Title, Extent, Applicability and Commencement.—(a) These
Regulations shall be called the "Bihar Electricity Regulatory Commission
(Standards of Performance of Distribution Licensee) (1st Amendment) Regulations,
2012.
(b)
These Regulations extend to the whole State of Bihar.
(c)
These Regulations shall be applicable to all distribution licensees in their
respective licensed areas in the State of Bihar.
(d)
These Regulations shall come into force on the date of their publication in
the Bihar Gazette.
2.
Amendment in Regulation 26 and 27(1) of Chapter 7.—The Schedule
referred in Regulation 26 and Regulation 27(1) shall be substituted by the
following Schedule :-
Sl
No.
Service Area
Time Schedule
to complete the
work as
specified in
Regulation
Compensation payable to the consumer in case of
violation of Standard
Compensation payable to
individual Consumer if the
event affects a single
Consumer
Compensation payable to
individual Consumer if
the event affects more
than one Consumer
1.
Normal Fuse-off
Cities and
Towns
Within 4 hours
Rs. 50 for each day of
default
Rs. 50 to each Consumer
affected for each day of
default
Rural Areas
Within 24 hours
2.
Overhead Line / Cable breakdowns
Cities and
Towns
Within 6 Hours
Rs. 50 for each day of
default
Rs. 50 to each Consumer
affected for each day of
default
Rural Areas
Within 36 Hours
3.
Underground Cable breakdowns
Cities and
Towns
Within 24 Hours
Rs. 50 for each day of
default
Rs. 50 to each Consumer
affected for each day of
default
Rural Areas
Within 48 Hours
10
बहार गजट (असाधारण), 12 )दस+ बर 2012
Sl
No.
Service Area
Time Schedule
to complete the
work as
specified in
Regulation
Compensation payable to the consumer in case of
violation of Standard
Compensation payable to
individual Consumer if the
event affects a single
Consumer
Compensation payable to
individual Consumer if
the event affects more
than one Consumer
4.
Distribution Transformer failure
Cities and
Towns
Within 24 Hours
Rs. 100 for each day of
default
Rs. 50 to each Consumer
affected for each day of
default
Rural Areas
Within 72 Hours
5.
Period of Scheduled outage
maximum
duration in a
single stretch
Not to exceed
12 hours
Rs. 100 for each day of
default
Rs. 50 to each Consumer
affected for each day of
default
Restoration
of Supply
By not later than
6.00 PM
6.
Voltage Fluctuations
No
expansion /
enhance-
ment of
network
involved
Within 10 days
Rs. 100 for each day of
default
Rs. 50 to each Consumer
affected for each day of
default
Up-gradation
of distribution
system
required
Within 120 days
Rs. 100 for each day of
default
Rs. 50 to each Consumer
affected for each day of
default
Erection of
Substation
Within the time
period as
approved by the
Commission
Rs. 500 for each day of
default
Rs. 250 to each Consumer
affected for each day of
default
7.
Meter Complaints
Inspection of
defective
meter such
as slow, fast
/ creeping,
stuck- up and
burnt Meters
Inspection
within 7 days in
urban and
towns and
within 15 days
in rural areas
Rs. 100 for each day of
default
Not Applicable
Replacement
of defective
meters if
cause
attributable
to Licensee
Within 7 days
Rs. 100 for each day of
default
Not Applicable
11
बहार गजट (असाधारण), 12 )दस+ बर 2012
Sl
No.
Service Area
Time Schedule
to complete the
work as
specified in
Regulation
Compensation payable to the consumer in case of
violation of Standard
Compensation payable to
individual Consumer if the
event affects a single
Consumer
Compensation payable to
individual Consumer if
the event affects more
than one Consumer
Replacement
of defective
meter if
cause
attributable
to Consumer
i) demand
notice to deposit
the cost for new
meter or to
deposit a meter
along with
testing fee –
Within 7 days
ii) Replacement
within 14 days
or receiving
payment / meter
as the case may
be from the
consumer
Not Applicable
8.
Reconnection of supply following disconnection if due to non-payment of bills/Occupation of a
government accommodation by a new occupant
Cities and
Towns
Same day on
which payment
was accepted
Rs. 50 for each day of
default
Not Applicable
Rural areas
Upto next day of
payment
9.
New Service connection / enhancement of load / Temporary Connection where the release of
supply is feasible from existing network
Release of
Supply -
Within 30 days
of receipt of
application
(along with
prescribed
charges) and for
temporary
connection as
per Regulation
16(c)
Rs. 100 for each day of
default
Not Applicable
10.
New Service connection / enhancement of load / Temporary Connection where the release of
supply requires network expansion and enhancement of capacity of line and transformers
Release of
supply where
extension of
distribution
network and
addition/enha
nce ment of
distribution
transformer
is required
Within 30 days
of receipt of
prescribed
charges
Rs. 100 for each day of
default
Release of
supply where
extension of
11 KV line is
required
Within 60 days
of receipt of
prescribed
charges
Rs. 500 for each day of
default
12
बहार गजट (असाधारण), 12 )दस+ बर 2012
Sl
No.
Service Area
Time Schedule
to complete the
work as
specified in
Regulation
Compensation payable to the consumer in case of
violation of Standard
Compensation payable to
individual Consumer if the
event affects a single
Consumer
Compensation payable to
individual Consumer if
the event affects more
than one Consumer
Release of
supply where
extension of
33 KV line is
required
Within 90 days of
receipt of
prescribed
charges
Not Applicable
Release of
supply where
extension of
Extra High
Tension line
is required
Within 180 days
of receipt of
prescribed
charges
Release of
supply where
erection of
power Sub-
Station is
required
Within the time
period approved
by the
Commission for
installation of
specific power
sub-station
Rs. 1000 for each day of
default
11.
Transfer of ownership / Change of category of service / Reduction of load
Title transfer
of ownership
Within 7 days
along with
necessary
documents and
prescribed fee,
if any
Rs. 100 for each day of
default
Not Applicable
Change of
Category
Within 7 days
along with
necessary
documents and
prescribed fee,
if any
Reduction of
load
Within
the
notice
period
after
availing
compulsory
period
of
supply.
Rs. 50 for each day of
default
Not Applicable
12.
Shifting of meter, lines and transformer
a) Meter /
service wire
Within 15 days of
payment of
charges
Rs. 100 for each day of
default
Not Applicable
b) Pole, line
Within 60 days of
payment of
charges
c) UG cable
Within 45 days of
payment of
charges
d) Trans-
former
Within 90 days of
payment of
charges
13
बहार गजट (असाधारण), 12 )दस+ बर 2012
Sl
No.
Service Area
Time Schedule
to complete the
work as
specified in
Regulation
Compensation payable to the consumer in case of
violation of Standard
Compensation payable to
individual Consumer if the
event affects a single
Consumer
Compensation payable to
individual Consumer if
the event affects more
than one Consumer
13.
Resolution of Complaints on Consumer's bill
If no
additional
information is
required
Within 24 working
hours of receipt
of complaint
Rs. 50 for each day of
default
Not Applicable
If additional
information is
required
Within 7 working
days of receipt of
complaint
3.
Amendment in Regulation 27(2) of Chapter 7.—The Regulation 27(2)
shall be substituted as below :-
"Wherever there is a deviation from the standard of performance by
the Licensee for which compensation is provided in these Regulations, the
affected consumer may claim compensation by sending a written claim
petition along with all details by Registered Post or hand delivery under
proper receipt to the Divisional Engineer/Electrical Executive Engineer of
the area of supply of the distribution licensee who will decide the amount
of compensation within thirty days of receipt of the claim petition.
The licensee may fix the responsibility on their staff/officers for
default in the service and may realise the amount of compensation from
concerned individual's salary.
The distribution licensee shall issue a format for filing claim for
compensation and shall be available free of cost at each of the billing
office of the licensee.
The manner of payment of compensation shall be guided by
Regulation 29 of the SoP Regulation."
4.
Amendment in Regulation 30(1) of Chapter 8.—(1)(a) The Appendix-C
referred in Regulation 30(1)(a) shall be substituted by annexed Appendix-C
(b)
The Appendix-D referred in Regulation 30(1)(b)shall be substituted
by annexed Appendix- D(1/2) and D(2/2)
By the order of the Commission,
GANESH PRASAD,
Secretary.
14
बहार गजट (असाधारण), 12 )दस+ बर 2012
Appendix – C
Report on Overall Level of Performance Standards
[See Regulation 30(1)(a)]
Name of the Licensee:
Full office address (HQ) of the Licensee
Report for the (1) quarter ending ……………. for financial year……………
(2) Financial Year ……………………
Sl
No.
Service area
No. of
complaints
received
No. of
complaints
attended in
scheduled
time
Overall standard of
performance
Variance
(%)
Achieve
ment
(%)
Target as
per
Regulation
25
(%)
1
Normal
Fuse-off
calls
2
Line Breakdowns
3
Distribution
Transformer
Failure
4
Period of scheduled
outage
Maximum duration
in a single stretch
Restoration
of
supply
by
6.00
P.M.
5
Street Light Faults
Rectification of line
faults
Replacement
of
fused
/
defective
unit
6
Voltage unbalance
7
Faulty Meters
8
New
connection/additio
nal
load/
temporary
connection
9
Transfer
of
ownership
and
conversion
of
service
10
Billing Mistakes
11
Others*
(i)
(ii)
(iii)
……………..
* Specify the services
Signature of authorized person
With Seal
15
बहार गजट (असाधारण), 12 )दस+ बर 2012
Appendix – D (1/2)
Report on Consumer Complaints / Compensation
[See Regulation 30(1) (b)]
Name of the Licensee:
Full office address (HQ) of the Licensee
Report for the (1) quarter ending ……………. for financial year……………
(2) Financial Year ……………………
1. Number and type of the consumer complaints received, redressed and balance
to be attended:
S.
N.
Type of complaints
Pending complaints of
previous quarter
Complaints received
during the current
quarter
Total complaints
cumulative
No.
of
complaints
redressed
during
the
quarter
Balance complaints
to be redressed
Within
stipulated time
Beyond
stipulated time
Total
1
Normal Fuse-off calls
2
Overhead
Line/Cable
breakdowns
3
Underground
Cable
breakdowns
4
Distribution
Transformer failure
5
Period
of
scheduled
outage
6
Voltage fluctuations
7
Meter complaints
8
Reconnection of supply
9
Release of new service
connection
/
enhancement of load /
temporary
connection
where
distribution
mains already exist
10
Release of new service
connection /
enhancement of load /
temporary connection
where network
expansion require
where :
(a) distribution line and
distribution
transformers
is
required
(b) extension of 11KV
line is required
(c) extension 33KV line
is required
16
बहार गजट (असाधारण), 12 )दस+ बर 2012
(d) extra high tension is
required
(e) erection
of
power
sub
station
is
required
11
Transfer
of
ownership/change
of
category of service /
reduction of load
12
Shifting of meter, lines
and transformers
13
Resolution of complaints
consumer's bill
14
Unplanned interruptions
15
Other
(i)
(ii)
(iii)
……………..
Planned interruptions in Power supply
1.
No. of instances of planned interruptions in power supply in
LT Network –
HT Network –
2.
Total duration in hours of planned interruptions in power supply in
LT Network –
HT Network –
17
बहार गजट (असाधारण), 12 )दस+ बर 2012
Appendix – D (2/2)
2. Number and type of the consumer complaints received, redressed and
compensation claimed and paid:
S.
N.
Type of complaints
Pending No. of complaints of
previous quarter
No. of Complaints received
during the current
No. of Complaints redressed
during the current
No. of cases where
compensation payable
No. of cases where
compensation claimed
No. of cases where
compensation paid during
the quarter
Total amount (in Rs.) of
compensation paid
1
2
3
4
5
6
7
8
9
1
Normal Fuse-off calls
2
Overhead
Line/Cable
breakdowns
3
Underground
Cable
breakdowns
4
Distribution
Transformer
failure
5
Period of scheduled outage
6
Voltage fluctuations
7
Meter complaints
8
Reconnection of supply
9
Release
of
new
service
connection / enhancement
of
load
/
temporary
connection
where
distribution mains already
exist
10
Release
of
new
service
connection / enhancement
of
load
/
temporary
connection where network
expansion require where :
(f)
distribution line and
distribution
transformers
is
required
(g) extension of 11KV line
is required
(h) extension 33KV line is
required
(i)
extra high tension is
required
(j)
erection of power sub
station is required
11
Transfer
of
ownership/change
of
category
of
service
/
reduction of load
12
Shifting of meter, lines and
transformers
13
Resolution of complaints
on consumer's bill
18
बहार गजट (असाधारण), 12 )दस+ बर 2012
14
Unplanned interruptions
15
Other
(i)
(ii)
(iii)
……………..
Signature of authorized person
With Seal
—————
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बहार, पटना ारा ूकािशत एवं मु)ित।
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