राजपत्र, हिमाचल प्रदेश हिमाचल प्रदेश राज्य शासन द्वारा प्रकाशित शुक्रवार, 11 मार्च, 2022/20 फाल्गुन, 1943
हिमाचल प्रदेश सरकार
HIMACHAL PRADESH ELECTRICITY REGULATORY COMMISSION, SHIMLA
NOTIFICATION
Shimla, the 08th March, 2022
HPERC/381.—WHEREAS the Himachal Pradesh Electricity Regulatory Commission has notified the Himachal Pradesh Electricity Regulatory Commission (Distribution Performance 230—राजपत्र/2022-11-03-2022 (8795)8796 राजपत्र, हिमाचल प्रदेश, 11 मार्च, 2022/20 फाल्गुन, 1943 Standards) Regulations, 2010 on 8th October, 2010 and the same were published in the Rajpatra, Himachal Pradesh, on 12th October, 2010. These Regulations were amended on 30th April, 2011 and were published in the Rajpatra, Himachal Pradesh, on 2nd May, 2011. These Regulations have hereinafter jointly referred to as "the said Regulations";
AND WHEREAS the Commission can make the Regulations under section 181 of the Electricity Act, 2003, consistent with the Act and the rules framed thereunder;
AND WHEREAS the Ministry of Power, Government of India has notified the Electricity (Rights of Consumers) Rules, 2020 and same were published in the Gazette of India, Extraordinary, Part-II, Section 3, Sub-section (i) dated 31-12-2020;
AND WHEREAS in order to align the said Regulations with the Electricity (Rights of Consumers) Rules, 2020, the Commission now intends to make amendments in the provisions of the said Regulations; and
NOW, THEREFORE, in exercise of the powers conferred by sub-section (1) of section 181 and Clauses (za) and (zb) of sub-section (2) of section 181, read with sections 57, 58, 59 and clause (i) of sub-section (1) of section 86, of the Electricity Act, 2003 (36 of 2003) and all other powers enabling it in this behalf, the Commission proposes the draft Himachal Pradesh Electricity Regulatory Commission (Distribution Performance Standards)(Second Amendment) Regulations, 2022 and as required by sub-section (3) of section 181 of the said Act and rule 3 of the Electricity (Procedure for Previous Publication) Rules, 2005, the draft Regulations are hereby published for the information of all the persons likely to be affected thereby; and notice is hereby given that the said draft Regulations will be taken into consideration after the expiry of thirty (30) days from the date of publication of this notification in the Rajpatra, Himachal Pradesh, together with any objections or suggestions which may within the aforesaid period be received in respect thereto.
The text of the aforesaid draft Regulations is available on the website of the Commission i.e. http.//www.hperc.org. The objections or suggestions in this behalf should be addressed to the Secretary, Himachal Pradesh Electricity Regulatory Commission, Vidyut Aayog Bhawan, Block- 37, SDA Complex, Kasumpti-171009 (HP).
DRAFT REGULATIONS :
1. Short title and commencement.—(1) These Regulations may be called the Himachal Pradesh Electricity Regulatory Commission (Distribution Performance Standards) (Second Amendment) Regulations, 2022.
(2) These Regulations shall come into force from the date of their publication in the Rajpatra, Himachal Pradesh.
2. Amendment of Regulation 2 of the Himachal Pradesh Electricity Regulatory Commission (Distribution Performance Standards) Regulations, 2010 (hereinafter referred as the said Regulations).—For the words "The Act" wherever occurs in clause (19), the words "The Act or The Rules" shall be substituted.
3. Amendment of Regulation 5 of the said Regulations.—
In regulation 5 of the said Regulations.—
(I) In sub-regulation (2)—
(a) in first proviso, for the words "Provided that any person", the words, figures, brackets and sign "Provided that, save as provided in sub-regulations (6), (7), (8),8797 राजपत्र, हिमाचल प्रदेश, 11 मार्च, 2022/20 फाल्गुन, 1943 (9) and (10), any person" shall be substituted; and for the words and figure "45 days", the words and figure "90 days" shall be substituted; and
(b) for second proviso, the following shall be substituted, namely :—
"Provided further that the licensee shall compensate the affected person(s) within the following timelines:—
(i) in cases not covered under the mechanism for automatic compensation as per sub-regulation (6) and sub-regulation (8), within 90 days from the day of filing of the claim; and
(ii) in cases covered under the mechanism for automatic compensation as per sub-regulation (6) and sub-regulation (8)—
(a) within 30 days from the date on which the claim is filed by the aggrieved person (i.e. where the licensee does not provide automatic compensation within the timelines specified in sub-regulation (6) and sub-regulation(8); and
(b) if such claim is filed before the expiry of the timelines specified in sub- regulation (6) and sub-regulation (8) (i.e. without waiting for the automatic compensation from the licensee), the licensee shall compensate the claimant within 30 days from the date on which the such timeline expire. However, the additional compensation of 30% specified in sub-regulation (10), shall not be applicable in such cases."
(II) for sub-regulation (3), the following shall be substituted, namely :—
"(3) In case the licensee fails to pay the compensation or if the affected person is aggrieved by non-redressal of his grievances, he may approach the concerned Consumer Grievance Redressal Forum for the redressal of his grievance by filing his grievance, in accordance with the provisions of the Himachal Pradesh Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2013 as amended from time to time and if the Consumer is not satisfied with the redressal of his grievances by the Forum, the consumer may make a representation to the Ombudsman, in accordance with the provisions of the said Regulations :
Provided that compensation under these Regulations shall be based on the classification of such failure and the rate(s) specified in these Regulations and the payment of such compensation shall be made through cheque or through adjustment in the consumer's bills."
(III) after sub-regulation (5), the following new sub-regulations (6) to (12) shall be
added, namely:—
"(6) While making the roadmap for smart metering , as provided in para 4.1.2 of the Electricity Supply Code, the licensee shall also include the mechanism for remote monitoring of certain parameters for which it shall, after setting up of the required hardware and software system as per the such road map approved by the Commission, automatically provide, on monthly basis and without waiting for any claim from the aggrieved person, compensation if it is successfully established by such system that there is a default in its performance in respect of any of such parameters:
8798 राजपत्र, हिमाचल प्रदेश, 11 मार्च, 2022/20 फाल्गुन, 1943 Provided that the licensee shall submit such roadmap for the approval of theCommission by 30th September, 2022.
(7) The licensee shall design and maintain the distribution system as per the timelines approved by the Commission in the roadmap in order to increase in the list of parameters which can be monitored remotely and for which automatic compensation shall be provided as per sub- regulation (6).
(8) The licensee shall also evolve and implement, in a phased manner as per the timelines approved in the roadmap, a mechanism under which it shall, in case of default in meeting such performance standards relating to the consumer related services as may not be remotely monitored but may be included in the Schedule, provide compensation voluntarily, within a period of sixty days from the date of such default, at the rate(s) specified in the Schedule without waiting for the claim from the consumer in this regard:
Provided that the licensee shall, under intimation to the Commission, cover under such mechanism, at least six consumer related services out of those specified in the Schedule, by 30th September, 2022.
(9) The Commission may, after consultation with the licensee, direct it to include, or delete certain specific parameters, in/from mechanism envisaged in sub-regulation (6) and sub-regulation (8) and to implement the same in timeframe as may be fixed by the Commission.
(10) In cases where the compensation for default in case of any parameters covered under the mechanism mentioned in sub-regulation (6) or sub-regulation (8) is not paid, or reflected in the bills automatically within the specified timelines and subsequently the same is accepted on the basis of the claim made by the aggrieved person to the licensee, the amount of compensation shall not be less than 130% of that worked out at the minimum rate(s) specified in the Schedule:
Provided that in case such claim in respect of any such parameter(s) is not accepted by the licensee (i.e. even after filing of the claim by the claimant) but is subsequently upheld by the Forum or the Ombudsman, as the case may be, in accordance with the provisions of the Himachal Pradesh Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2013 as amended from time to time, the amount of compensation shall not be less than 200% of that worked out at minimum rate(s) of compensation specified in the Schedule.
(11) The licensee shall, latest by 30th September, 2022, create an online facility where the claimant may register and claim the compensation amount. The licensee shall widely circulate the information in this regard through appropriate means, including mass media, bills, SMS, uploading on licensee's website and e-mails etc.
(12) The licensee shall, by 30th September, 2022, also include, in the roadmap to be submitted as per sub-regulation (6), the roadmap for implementing, in a phased manner, a mechanism, for online monitoring of the outages at various voltage levels, preferably with automated tools to the extent possible, with the objectives that the data of outages is captured automatically so that the remedial steps can be taken expeditiously for reducing the number and durations of the outages."
4. Amendment of Regulation 10 of the said Regulations.—(i) in sub-regulation (4), for the words "six months", the words "six months and submit the same to the Commission and the State Government" shall be substituted; and8799 राजपत्र, हिमाचल प्रदेश, 11 मार्च, 2022/20 फाल्गुन, 1943 (ii) for sub-regulation (5), the following shall be substituted, namely:— "(5) The reports, under sub-regulation (1) and sub-regulation (4), shall be submitted by the licensee or by the Ombudsman, as the case may be, within 45 days after expiry of the relevant period for which the report(s) is to be submitted."
5. Amendment of Regulation 12 of the said Regulations.—In the existing proviso to sub-regulation (4), for the sign ".", the sign ":" shall be substituted and thereafter the following second proviso shall be added, namely:—
"Provided further that the additional compensation of 30% or 100%, as the case may be, paid by the licensee as per sub-regulation (10) of Regulation 5, shall also not be allowed as pass through in the ARR of the licensee."
6. Amendment of Regulation 18 of the said Regulations.—In sub-regulation (3), for the words, figure and sign "the Himachal Pradesh Electricity Regulatory Commission (Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers) Regulations, 2003", the words, figure and sign "the Himachal Pradesh Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2013 as amended from time to time" shall be substituted.
7. Amendment of the Schedule of the said Regulations.—
(a) for items (1) and (2), the following items (1) and (2) shall be substituted,
namely—
| Guaranteed Standards of Performance | Overall Standards of performance | NaN | |||||
| Sl. No. | Nature of service | Maximum Time Limit for rendering service | Minimum Compensation Leviable | Target levels | NaN | ||
| Compensation payable to individual consumer if the event affects a single consumer | Compensation payable to individual consumer if the event affects more than one consumer | NaN | |||||
| 1 | 2 | 3 | 4 | 5 | 6 | NaN | |
| (1) Call Centre : | NaN | ||||||
| (a) First response against a Consumer Call. | 3 Minutes | Rs. 20/ in each case of default. | Not applicable | Not applicable | NaN | ||
| (b) Registration of Consumer Call and issue of Docket Number. | 5 Minutes | Rs. 20/ in each case of default. | Not applicable | Not applicable | NaN | ||
| (2) Consumer Related Services : | NaN | ||||||
| A. | Fuse-off /Fault Calls: | NaN | |||||
| (i) In urban areas | 6 working hours. | Rs. 20/- for each hour of delay beyond maximum specified time limit. | Rs. 10/- for each hour of delay beyond maximum specified time limit. | NaN | |||
| (ii) In rural areas | 12 working hours. | NaN | |||||
| (iii) In remote areas. | 24 working hours. | NaN | |||||
| B. | Overhead Line and Cable /Under–ground Cable breakdowns: | NaN | |||||
| (I) Overhead Line and Cable – (i) Overhead Line/Cable breakdown in urban areas. | (a) Where replacement of pole is not required: 24 working hrs. | Rs. 20/- for each day of default beyond the maximum specified time limit. | Rs. 10/- for each day of default beyond maximum specified time limit. | NaN | |||
| (b) Where replacement of pole is required: 32 working hrs. | Rs. 20/- for each day of default beyond maximum specified time limit. | Rs. 10/- for each day of default beyond maximum specified time limit. | NaN | ||||
| (ii) Overhead Line/Cable breakdown in rural areas and remote areas. | (a) Where replacement of pole is not required: 24 working hrs. for rural and with-in 48 working hrs. for remote areas. | Rs. 20/- for each day of default beyond maximum specified time limit. | Rs. 10/- for each day of default beyond maximum specified time limit. | NaN | |||
| (b) Where replacement of pole is required: 56 working Hrs. for rural and 120 working hrs. for remote areas. | Rs. 20/- for each day of default beyond maximum specified time limit. | Rs. 10/- for each day of default beyond maximum specified time limit. | NaN | ||||
| (II) Under-ground Cable break down- ( i) in urban areas (ii) in rural areas (iii) in remote areas. | 4 8 working hrs. 70 working hrs 90 working hrs | Rs. 30/- for each day of default beyond maximum specified time limit. | Rs. 15/- for each day of default beyond maximum specified time limit | NaN | |||
| C. | Replacement of failed Distribution Transformer : | NaN | |||||
| (i)in urban areas | 8 working hrs. | Rs. 30/- for each day of | Rs.15/- for each day of | NaN | |||
| (ii)in rural areas | 32 working hrs. | NaN | |||||
| (iii)in remote areas | 56 working hrs. | default beyond maximum specified time limit | default beyond maximum specified time limit | transformers reported failure. | NaN | ||
| Note;—In case the supply to the affected areas is restored through back feeding from the system of adjoining areas, the timelines for the urban areas shall be equal to those specified for rural areas. | NaN | ||||||
| D. | Replacement of damaged service line/wire: | NaN | |||||
| (i) In urban areas- LT HT | 8 working hrs. 16 working hrs. | Rs. 20/- for each day of default beyond maximum specified time limit. | Rs.10/- for each day of default beyond maximum specified time limit. | 95% of damaged service line complaints received. | NaN | ||
| (ii) In rural and remote areas- LT HT | 1 6 working hrs. 32 working hrs. | NaN | |||||
| E. | Complaints about meters: | NaN | |||||
| testing and checking for correctness of Meters : | NaN | ||||||
| (i) In urban area | 56 working hours | Rs. 80/- each day of default beyond maximum specified time limit. | Not applicable | 90% of requests/ complaints. | NaN | ||
| (ii) In rural areas | 120 working hours. | NaN | |||||
| (iii) In Remote areas. | 160 working hours. | NaN | |||||
| F. | Consumers Defective/Stopped/Burnt Meter/Metering Equipment Replacement (*)- | NaN | |||||
| (I) LT Consumers : | NaN | ||||||
| (a) urban areas: | NaN | ||||||
| (1) Replacement not attributable to consumer's fault. | 56 working hours. | Rs. 150/- for each day of default beyond maximum specified time limit. | Not applicable | Min. 90% | NaN | ||
| (2) Replacement attributable to consumer's fault such as tampering, defect in consumer's installation, meter getting wet, connecting unauthorized additional load etc. and the cost of the meter is recoverable from the consumer and meter is to be supplied by the | Rs. 150/- for each day of default beyond maximum specified time limit. | Not applicable | Min. 90% | NaN | |||
| licensee – ( i) serving a notice to the consumer for recovery of cost of the mete. ( ii) replacement of meter. ( iii) replacement of meter if consumer is providing the meter. | 5 6 working hours. 5 6 working hours after receiving the payment from the consumer. 5 6 working hours from the receipt of the meter from the consumer and after the corrective action, if any, is taken by the consumer. | NaN | |||||
| (b) rural and remote Areas: | NaN | ||||||
| (1) Replacement not attributable to consumer's fault. | 120 working hours | Rs. 150/- for each day of default beyond maximum specified time limit. | Not applicable. | Min. 90% | NaN | ||
| (2) Replacement attributable to consumer's fault such as tampering, defect in consumer's installation, meter getting wet, connecting unauthorized additional load etc. and the cost of the meter is recoverable from the consumer and meter is to be | Rs. 150/- for each day of default beyond maximum specified time limit. | Not applicable | Min. 90% | NaN |
| supplied by the licensee. ( i) serving a notice to the consumer for recovery of cost of the meter. ( ii) replacement of meter. ( iii) replacement of meter, if consumer is providing the meter. | 5 6 working hours 1 20 working hours after receiving the payment from the consumer and after the necessary and corrective action, if any, is taken by the consumer. 1 20 working hours from the receipt of meter from the consumer and after the necessary corrective action, if any, is taken by the consumer. | ||||
| (II) H.T. Consumers (for Urban, Rural and Remote Areas) : | |||||
| (1) Replacement not attributable to consumer | 7 days (provided meter is available with the licensee, otherwise within 20 days) | Rs. 400/- for each day of default beyond specified maximum time limit. | Not applicable. | Min. 95% | |
| (2) Replacement attributable to consumer fault such as tampering, defect in consumer's installation, meter getting wet, connecting unauthorized additional load etc. and the cost of the meter is recoverable from the consumer and meter is to be supplied by the licensee. | Rs. 400/- for each day of default beyond maximum specified time limit. | Not applicable | Min. 95% | ||
| (i) serving a notice to the consumer for recovery of cost of the meter. ( ii) replacement of meter. ( iii) replacement of meter if consumer is providing the meter. | 7 days 7 days after receiving the payment from the consumer provided meter is available with licensee, otherwise within 1 month. 7 days. | ||||
| N ote;— (1) In case of supply being affected due to burnt meters, the replacement has to be undertaken within 12 working hours for urban areas and 24 working hours for rural areas. (2) In case where the meter is required to be replaced, such a replacement shall normally be done by using meter having specifications and features similar to the same for the meters used in the concerned area for similar categories of consumers. Where the meter is to be provided by the consumer, the licensee shall provide suitable information to the consumer accordingly. (3) If a consumer submits an affidavit of his no fault when it is suspected that the replacement is attributable to consumer's fault, then pending the checks to search the fact, the meter should be replaced as if the replacement is not attributable to consumer's fault and such timelines shall be followed. However, if it is established later than the replacement is attributable to the consumer then no claim what so ever will be entertained for the lack of service or non-compliance of SOP. (4) The consumer must be shown the procedure and should be supplied with a copy of the fact finding report whenever the causes of the replacement are established. Any technicality involved should, as far as possible and practicable, be explained in simpler terms as far. (5) When the replacement is attributable to the consumer for causes like tampering, connecting additional unauthorized load then there is no compensation to be given though time lines for the replacement of the meter are to be followed. | |||||
| G . | Shifting of meters/Service lines (for Urban, Rural and Remote Areas) : | ||||
| (i) Notice of inspection on receipt of application. /conveying reasons for denial of request. | 3 days. | Rs. 80/- for each day of default. | Not Applicable. | 95% of requests received. | |
| (ii) Inspection after sending notice. | 7 days. | ||||
| (iii) Issuance of demand note to the applicant for payment of estimated cost/charges. | 7 days from the date of inspection | ||||
| (a) shifting of meter/service connection. | 7 days after the deposit of cost. | ||||
| (b) shifting of LT/HT lines | 20 days after the deposit of cost. | ||||
| (c) shifting of transformer | 30 days after the deposit of cost. | ||||
| H. | Period of scheduled outages : ( Other than Load- shedding) | To be notified by the licensee at least 24 hrs. in advance and shall not exceed 12 hrs. a day. | Rs. 80/- for each default. | Rs. 30/- for each default. | Min. 99% |
| I. | Voltage problems (for Urban, Rural and Remote Areas) : On receipt of a voltage fluctuation complaint, Licensee shall verify if the voltage fluctuation is exceeding the limits specified and upon confirmation. | ||||
| (a)Voltage Fluctuations (provided no expansion/enhancement of the network is involved) | |||||
| (1) Local problem-in vicinity of consumer premises in vicinity but extending through the service line till the first pole. | 6 working hours 2 days | Rs. 20/- for each hour of default beyond maximum specified time limit. | Rs.10/- for each hour of default beyond maximum specified time limit. | Min. 95% | |
| (2) Change of transformer tap. | 2 days | ||||
| (3) Restoration of distribution lines/ transformer/ capaitor. | 30 days | ||||
| (b) Low voltage - | |||||
| Where expansion/ enhancement of the network is not involved. | 90 days | ||||
| Where expansion/enhanc ement of the network is involved. | |||||
| (i) Submission of proposal for Commission's approval. | 30 days | ||||
| (ii) Completion of erection/commissi oning of sub- station. | Within the time lines specified in the capital expenditure plan / or the timelines approved by the Commission. | ||||
| (d)Voltage Unbalance.—On receipt of a voltage unbalance complaint, Licensee shall verify if the voltage unbalance is exceeding the limits specified and upon confirmation, it shall take remedial steps to remove the unbalance such as— | |||||
| (i) Re-distribution of load among three phases of LT system where expansion/ enhanoement of the network is not involved | 30 days | Rs. 10/- for each day of default beyond specified time limit subject to maximum of Rs. 500/- | Not Applicable | Min. 95% | |
| (ii) where strengthening /enhancement of the network is involved | 120 days | ||||
| Note.—The compensation for industrial and agricultural consumers, who are expected to install capacitors at their end, shall not be paid the compensation, if capacitors of adequate capacity are not installed at their premises. | |||||
| J. | Change in contract demand (for Urban, Rural and Remote Areas) : | ||||
| (i) Request for change in Contract Demand. | 30 days after receipt of application. | Rs. 80 for each day of default. | Not applicable. | Min. 95% | |
| (ii) Refund of excess amount, after making adjustments for the amounts outstanding from the consumer to the licensee.; | Within 30 days of the effective date of reduction of contract demand/connected load; | Rs. 80 for each day of default. | Not applicable. | Min. 95% | |
| K. | Complaints about consumer bills (for Urban, Rural and Remote Areas) : | ||||
| On receipt of the consumer billing complaint. N ote- In case the complaint is genuine and revision of bill already issued becomes necessary, the due date for | 24 four hours if no additional information is required. W ithin ten days, if additional information is required. | Rs. 20/- for each day of default beyond maximum specified time limit. | Not applicable. | 99% of complaints received. | |
| payment of bill shall be reckoned from the date of revised bill for the purpose of disconnection of supply or for levy of additional charges for belated payment. | |||||
| L. | New connections/additional load (for Urban, Rural and Remote Areas) : | ||||
| (i) Timelines for issuance of demand notice. ( ii) Time lines for release of new connections/ additional load * *Submissions of PAC along with A&A form should not be insisted for new connection/ additional load request up to 100 kW. | As specified in sub- para (3.1.4) under para 3.1 of Electricity Supply Code. A s specified in sub- para (3.1.6) under para 3.1 of Electricity Supply Code. | Rs. 100/- per day. L T Rs. 200/ day 11kV Rs. 200/day 22kV Rs. 200/day 33kV Rs. 500/day EHT Rs. 500/day. | Not Applicable. | Min. 95% | |
| M. | Installation of Rooftop solar PV project by the eligible consumer of the distribution licensee : | ||||
| Timelines for installation of Rooftop solar PV project by the eligible consumer of the distribution licensee- ( i)Site verification/ Technical Feasibility. ( ii) Inspection and intimation of deficiencies, if any, before synchronisation of the Rooftop Solar Plant. | As specified in sub- Regulation (9) of Regulation 7 of HPERC (Rooftop Solar PV Grid Interactive Systems Based on Net Metering) Regulations, 2015. | Rs. 80/- per day for first 7 days of delay and Rs. 100 per day beyond the same. | Not applicable | Min. 95% | |
| N. | Transfer of Ownership and change of category (for Urban, Rural and Remote Areas) : | ||||
| (1) Transfer of title/ownership. | As per sub-para (3.1.4) and sub-para | Rs. 150 for each day of | Not Applicable. | Min.99% | |
| (3.1.6) of para 3.1 of Electricity Supply Code. | default. | ||||
| (2) Change of Category. | Rs. 150 for each day of default. | Not Applicable. | Min.99% | ||
| (3) Conversion between various voltage classes— | |||||
| (a) Informing feasibility. | As per sub-para (3.1.4) and sub-para (3.1.6) of para 3.1 of Electricity Supply Code. | Rs. 20 for each day of default | Not Applicable. | Min. 95% | |
| (b) Conversion from single phase to Low Tension 3- phase and vice- versa. | Rs. 80 for each day of default. | Not Applicable. | Min. 95% | ||
| (c) Conversion from Low Tension 3- phase to High Tension 3- phase and vice-versa. | Rs. 80 for each day of default. | Not Applicable. | Min. 95% | ||
| (i) if extension of line is not required. | |||||
| (ii) if extension of line is required. | |||||
| O. | Disconnection/Re-connection of supply (for Urban, Rural and Remote Areas) : | ||||
| (a) Consumer requesting permanent disconnection- ( i) special reading and preparation of final bill, including all arrears up to the date of such billing | w ithin 5 days from receipt of application. | R s. 80/- for each day of default. | Not applicable | Min. 98% | |
| (ii) disconnection of supply. | Within 3 days upon payment of dues or the date indicated by the consumer, whichever is later. | ||||
| (iii) refund of the net refundable amount of security deposit, if any, as per the provisions of Regulation 8 of HPERC Security | Simple interest @12% p.a. as specified under the security deposits regulation. | ||||
| deposit Regulations – ( 1) in case of permanent disconnection the request of the consumer. ( 2) in case of permanent reduction of connected load/ contract demand on the request of the consumer. | W ithin 30 days of the effective date of termination of the agreement. W ithin 30 days from the effective date of reduction of connected load/contract demand. | ||||
| (iv) issuance of no dues Certificate as per sub-para (7.1.6) of para 7.1 of electricity supply code. | Within 7 days from the date of adjustment of security deposit and payment of balance dues, if any, excess the amount of security deposit. | Rs. 80 /- for each day of default. | Not applicable. | Min. 95% | |
| (b) Consumer requesting temporary disconnection— | |||||
| special reading and preparation of final bill, including all arrears up to the date of such billing. | Within 5 days | Rs. 80/- for each day of default beyond specified maximum time limit. | Not applicable. | Min. 95% | |
| temporary disconnection. | within 5 days upon payment of dues (including energy charges, fix charges like demand charges, meter rent etc. and reconnection charges. | ||||
| (c) Reconnections— | |||||
| (i) after temporary disconnection (if the service line has been removed). | Same as specified for new connection/ additional load request under item L of this schedule. | Same as specified for new connection/ additional load request under item L of this | Not applicable. | ||
| schedule. | |||||
| (ii) after temporary disconnection (if the service line has not been removed). | Within 12 working hours. | Rs. 150/- per day of default. | Not applicable. | Min. 99% | |
| (iii)where circumstances leading to the disconnection were attributed to the licensee. | within 12 working hours. | Rs. 300/- per day of default. | Not Applicable. | 100% | |
| (iv) Supply permanently disconnected but arrangement for supply of electricity as were being used for the supply before disconnection have not been removed or used for supply to other consumer. | 24 working hours from the time the consumer completes the formalities for new connection. | Rs. 80/- per day | Not applicable. | Min. 95% | |
| Note.—The compensation shall be paid under item (iv) above only— ( 1) in case it is established that adequate arrangement for supply of power exists; (2) in case PAC has been issued against the spare capacity, the same shall be treated as used for the purpose. | |||||
| (d) Reconnection of supply disconnected under sub- section(1A) of section 135 of the Act. | Within 48 hours from the date of deposit or payment of assessed amount or electricity charges in accordance with the Act. | - | - | - | |
| P. | Power Availability Certificate (for Urban, Rural and Remote Areas) : | ||||
| Grant of Power availability Certificate. r efund of refundable amount of Advance Cost Share. | Within 30 days (as per sub-para (3.2.4) of para 3.2 of Electricity Supply Code). W ithin 30 days (as per sub-para (3.2.8) of para 3.2 of Electricity Supply Code). | Rs. 80 for each day of default | Not Applicable | Min. 95% | |
| Q. | Temporary supply of Power (for Urban, Rural and Remote Areas) : | ||||
| Examination of the technical feasibility of the connection requested for and if found feasible sanctioning the load and raising a demand note - | Within 3 days of receipt of the application and payment of chargers. | Rs. 80/- per day of default | Not Applicable | Min. 95% | |
| (b) Release of temporary connection – (i) Where no extension of distribution mains or the commissioning of new sub-station is involved. ( ii) Where extension of distribution mains or the commissioning of new sub-station is involved. | W ithin 3 working days from the receipt of application and payment of charges. W ithin the timelines as specified in item (b) of sub-para (3.1.6) under para 3.1 of Electricity Supply Code | L T Rs. 200 /day 1 1kV Rs. 200/ day 2 2kV Rs.200/ day 3 3kV Rs.500/day E HT Rs.500/ day | N ot applicable | M in. 95% | |
| R. | Other Standards (for Urban, Rural and Remote Areas) : | ||||
| (a) Making and keeping regular appointments. | (a) At Sub- Divisional Level-Twice a week (b) At Divisional Level-Once a week. (c) At Circle Level- Once a fortnight (d) At Chief Engineer Level-Once a month. Note: (1) Days and time of appointments should be notified by the licensee on uniform basis | Rs. 30/- per default R s. 80/- per default R s. 150/- per default R s. 300/- per default | Not Applicable. | Min. 95% | |
| for all offices throughout the State. (2) Days and time of appointment shall be displayed outside the room of the Officer concerned and also printed on the backside of the bills. | |||||
| (b) Making and keeping special appointments. | Appointments may be had at the above levels at the specific request of any consumer. | Rs. 200 per default | Not Applicable. | Min. 98% | |
| (c) Door step services to senior citizens as per sub-para (3.1.8) of para 3.1 of Electricity Supply Code. | Within 2 days for Urban and within 5 days in Rural from the date of confirmation of availability by such senior citizen to the licensee. | No compensation shall be payable. However, in case service sought by the senior citizen relates to payment or discrepancies in the bill, the supply shall not be disconnected for non payment of dues without ascertaining the claim of senior citizen Note;-in case the senior citizen requesting for such door step services does not confirm the availability within 5 days from the telephonic | Not applicable. | Min. 95% of total confir- mations received. | |
| request made, his request for service shall be considered as withdrawn. |
Note.—(1) Apart from the exclusions provided for in Regulation 14, the licensee shall also not be responsible to pay the compensation under these Regulations for the delay, if any, arising on account of the problems relating to statutory clearances, right of way, acquisition of land or delay in consumer's obligation, which is beyond its reasonable control.
(2) In cases where the timelines as per columns (3) have been specified in terms of hours but the compensation as per column (4) and (5), has been specified on day basis, the compensation shall be calculated w.e.f the working day falling immediately after the close of the day in which the standard timelines (column 3) expires. For this purpose, the day shall mean the day, starting from 00.00 hours to 24.00 hours.
(3) In cases where the complaint/request pertains to individual consumer, the timelines under column (3) shall be counted from the time of registration of the complaint/request. However, in cases of outages of feeders or DTRs etc., where a large number of consumers is involved, such timelines shall be counted from the time on which the occurrence of such an event comes to the notice of the licensee.
(b) for Table of item (3)—
(a) in column, under the heading 'Parameters' against sub-clause (ii) of clause (a), for the words, figures and sign "11/0.4 kV Distribution Power Transformers", the words, figures, brackets and sign "11/0.4 kV, 22/0.4 kV Distribution Transformers" shall be substituted; and
(b) in column, under the heading 'Targeted Level of Standard of Performance', for the words, figure and sign "Not exceeding 5%", the words, figure and sign figure "Not exceeding 3%", shall be substituted.
(c) in item (4)—
(a) in the beginning of Para (I), the sentence "The licensee shall supply 24x7 power to all categories of consumers." Shall be inserted;
(b) in Para (II), the words, figure and sign "as defined in Indian Electricity Rules 1956,", shall be omitted; and
(c) in Para (III), the column (3) of the table shall be omitted.
By the order of Commission Sd/- (CHHAVI NANTA), HPAS, Secretary.
8814 राजपत्र, हिमाचल प्रदेश, 11 मार्च, 2022/20 फाल्गुन, 1943सामान्य प्रशासन विभाग
(अनुभाग-ई)
अधिसूचना
शिमला-171002, 09 मार्च, 2022
संख्याः सा0प्र0वि0-ई-ए(4)-1/2021-लूज़.--राज्यपाल, हिमाचल प्रदेश, इस विभाग की अधिसूचना संख्याः सा0प्र0वि0-ई(ए)4-1/2019 दिनांक 04-08-2020 में आंशिक संशोधन करते हुए क्रम संख्या 3 पर दर्शाए गए समिति के सदस्य श्री चन्द्रसेन ठाकुर, पूर्व विधायक का निधन होने के कारण उनके स्थान पर श्री विजय सिंह कंवर, गाँव लोअर बढेड़ा, डाकघर बढेड़ा, तहसील हरोली, जिला ऊना, हिमाचल प्रदेश को सदस्य के रूप में नामित करने की सहर्ष स्वीकृति प्रदान करते हैं।
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