(cid:315)(cid:175)ೇಷ (cid:170)ಾಜ(cid:205) ಪ(cid:294)(cid:206)(cid:144)ೆ
, 25 , 2021 ( , 04, , ೧೯೪3)
BENGALURU, THURSDAY, 25, NOVEMBER, 2021 ( MARGASHIRA , 04, SHAKAVARSHA, 1943)
. 917 No. 917 ¨sÁUÀ – 3 Part – III
ಕ(cid:3482)(cid:4305)ಟಕ ಸ(cid:3197)(cid:4305)ರ
(cid:3704)(cid:3218)(cid:3186) : ನಅಇ 260 ಎ(cid:3706)ಎ(cid:3526)(cid:3693) 2021 ಕ(cid:3482)(cid:4305)ಟಕ ಸ(cid:3197)(cid:4305)ರ ಸ(cid:3273)(cid:3647)ಲಯ,
(cid:3648)(cid:3197)ಸ (cid:3703)ಧ,
(cid:3533)ಂಗ(cid:3636)(cid:3590), (cid:3453)(cid:3482)ಂಕ: 25-11-2021
ಅ(cid:3468)(cid:3696)ಚ(cid:3488)
(cid:3648)ಷಯ: (cid:3542)ರತ ಸ(cid:3197)(cid:4305)ರದ 15(cid:3489) ಹಣ(cid:3197)(cid:3695) ಆ(cid:3581)ೕಗದ ವರ(cid:3453)ಯನ(cid:3191) ಯ (cid:3532)ಹ(cid:3436) (cid:3533)ಂಗ(cid:3636)(cid:3590) ಮ(cid:3707)ನಗರ(cid:3497)(cid:3618)(cid:3203)ಯ 2021-22(cid:3489) (cid:3692)(cid:3618)ನ (cid:3699)(cid:3647) ಮಟ(cid:3171) ದ (cid:3557)ನ(cid:3464)ಡಗಳ(cid:3485)(cid:3180) (Service Level benchmarking) (cid:3483)ಗ(cid:3468)ಪ(cid:3378)(cid:3695)ವ ಬ(cid:3233)(cid:3163) .
*****
(cid:3302)ಗ(cid:3423)ಕ ವ(cid:3186) ವ(cid:3698)(cid:3177) ಯ(cid:3618)(cid:3189) ಸ(cid:3197)(cid:4305)ರದ (cid:3704)(cid:3698)(cid:3177) ಗ(cid:3635) (cid:3483)ೕ(cid:3380)(cid:3423)(cid:3176) (cid:3590)ವ (cid:3699)(cid:3653)ಗಳ(cid:3618)(cid:3189) (cid:3230)ಣಮಟ(cid:3171) ಗಳ(cid:3485)(cid:3180) (cid:3302)(cid:3588)(cid:3233) ತ(cid:3590)(cid:3650)(cid:3455) (cid:3707)(cid:3231) ಈ (cid:3230)ಣಮಟ(cid:3171) ವ(cid:3485)(cid:3180) (cid:3692)(cid:3468)(cid:3695)(cid:3650)(cid:3455) ಪದ(cid:3179) (cid:3423)(cid:3572)(cid:3228)(cid:3590)ತ(cid:3176) (cid:3458). ಅದ(cid:3599)(cid:3428), (cid:3542)ರತ ಸ(cid:3197)(cid:4305)ರದ 15(cid:3489) ಹಣ(cid:3197)(cid:3695) ಆ(cid:3581)ೕಗದ ವರ(cid:3453)ಯನ(cid:3191) ಯ (cid:3587)ಜ(cid:3186) ಸ(cid:3197)(cid:4305)ರಗ(cid:3635) ನಗರ ಸ(cid:3177) (cid:3633)ೕಯ (cid:3704)(cid:3698)(cid:3177) ಗ(cid:3635) (cid:3483)ೕ(cid:3380)(cid:3423)(cid:3176) (cid:3590)ವ ಎ(cid:3617)(cid:3189) ಅಗತ(cid:3186) (cid:3699)(cid:3653)ಗಳ(cid:3618)(cid:3189) (cid:3699)(cid:3647) (cid:3230)ಣಮಟ(cid:3171) ವ(cid:3485)(cid:3180) (cid:3483)ಗ(cid:3468)ಪ(cid:3378)(cid:3693) (Service Level benchmarking), ವ(cid:3186) ವ(cid:3698)(cid:3177) ಯ(cid:3618)(cid:3189) ತ(cid:3590)(cid:3650)(cid:3455) ಕ(cid:3377)(cid:3173) ಯ(cid:3647)(cid:3228)(cid:3590)ತ(cid:3176) (cid:3458).
ಆದ(cid:3178) (cid:3588)ಂದ, (cid:3482)(cid:3620)(cid:3161) ಪ(cid:3187) (cid:3560)ಖ (cid:3699)(cid:3647) ವಲಯಗ(cid:3632)ದ 1) (cid:3483)ೕ(cid:3590) ಸರಬ(cid:3587)(cid:3305), 2) ಒಳಚ(cid:3599)(cid:3378), 3) ಮ(cid:3638) (cid:3483)ೕ(cid:3590) ಚ(cid:3599)(cid:3378) ಮ(cid:3425)(cid:3176) 4) ಘನ(cid:3422)(cid:3186) ಜ(cid:3186) (cid:3483)ವ(cid:4305)ಹ(cid:3413) ಇ(cid:3650)ಗಳ(cid:3618)(cid:3189) 2020-21ರ ಅಂತ(cid:3186) (cid:3203)(cid:3161) (cid:3692)(cid:3468)(cid:3693)(cid:3590)ವ (cid:3707)(cid:3231) 2021-22(cid:3489) (cid:3692)(cid:3618)ನ ಆ(cid:3438)(cid:4305)ಕ ವ(cid:3677)(cid:4305)ಂತ(cid:3186) ದ(cid:3618)(cid:3189) (cid:3692)(cid:3468)ಸ(cid:3620) ಉ(cid:3458)(cid:3178) ೕ(cid:3663)(cid:3693)(cid:3590)ವ (cid:3699)(cid:3647) (cid:3230)ಣಮಟ(cid:3171) ವ(cid:3485)(cid:3180) (cid:3532)ಹ(cid:3436) (cid:3533)ಂಗ(cid:3636)(cid:3590) ಮ(cid:3707)ನಗರ (cid:3497)(cid:3618)(cid:3203) (cid:3707)(cid:3231) (cid:3533)ಂಗ(cid:3636)(cid:3590) (cid:3483)ೕ(cid:3590) ಸರಬ(cid:3587)(cid:3305) ಮ(cid:3425)(cid:3176) ಒಳಚ(cid:3599)(cid:3378) (cid:3569)ಡ(cid:3633)(cid:3575) ಸ(cid:3191) (cid:3435) (cid:3483)ಗ(cid:3468)ಪ(cid:3378)(cid:3693), (cid:3251)ೕ(cid:3678)(cid:3693)(cid:3590)ವ (cid:3699)(cid:3647) ಮಟ(cid:3171) ದ (cid:3557)ನ(cid:3464)ಡಗಳ(cid:3485)(cid:3180) ಸ(cid:3197)(cid:4305)ರ(cid:3203)(cid:3161) ಸ(cid:3618)(cid:3189) (cid:3693)(cid:3590)(cid:3422)(cid:3176) (cid:3593).
ಈ ಅ(cid:3468)(cid:3696)ಚ(cid:3488)ಯ(cid:3618)(cid:3189) (cid:3483)ೕ(cid:3378)(cid:3590)ವ (cid:3699)(cid:3647) (cid:3230)ಣಮಟ(cid:3171) (cid:3650) (cid:3542)ರತ ಸ(cid:3197)(cid:4305)ರದ ನಗ(cid:3587)(cid:3543)(cid:3652)(cid:3453)(cid:3179) (cid:3569)(cid:3422)(cid:3187) ಲಯ(cid:3650) ಪ(cid:3187) ಕ(cid:3348)(cid:3693)(cid:3590)ವ (cid:3699)(cid:3647) ಮಟ(cid:3171) ದ (cid:3533)ಂ(cid:3286) (cid:3557)(cid:3198)(cid:4305)ಂ(cid:3241) (cid:3205)(cid:3498)(cid:3378)ಯ(cid:3618)(cid:3189) ನ (cid:3482)(cid:3620)(cid:3161) (cid:3699)(cid:3647) ವಲಯಗಳ (cid:3704)(cid:3539)ಧ (cid:3423)(cid:3633)(cid:3693)(cid:3590)ವ (cid:3696)ಚಕಗ(cid:3633)ಗ(cid:3485)(cid:3692)ರ (Service Indicators) ಕ(cid:3483)ಷ(cid:3172) (cid:3230)ಣಮಟ(cid:3171) ದ
(1)2 (cid:3699)(cid:3653) (cid:3483)ೕ(cid:3380)ವ ಬ(cid:3233)(cid:3163) ಎ(cid:3617)(cid:3189) ನಗರ ಸ(cid:3177) (cid:3633)ೕಯ (cid:3704)(cid:3698)(cid:3177) ಗ(cid:3635) ಸದ(cid:3588) (cid:3699)(cid:3647)ಮಟ(cid:3171) ದ (cid:3557)ನ(cid:3464)ಡಗಳ(cid:3485)(cid:3180) (cid:3719)ತ (cid:3719)ತ(cid:3647)(cid:3228) ಆದ(cid:3680)(cid:3171) (cid:3663)ೕಘ(cid:3187) (cid:3647)(cid:3228) (cid:3692)(cid:3468)ಸ(cid:3534)(cid:3197)(cid:3228)(cid:3590)ತ(cid:3176) (cid:3458).
ಆದ(cid:3178) (cid:3588)ಂದ, ಕ(cid:3482)(cid:4305)ಟಕ ಸ(cid:3197)(cid:4305)ರ(cid:3650) (cid:3532)ಹ(cid:3436) (cid:3533)ಂಗ(cid:3636)(cid:3590) ಮ(cid:3707)ನಗರ(cid:3497)(cid:3618)(cid:3203)(cid:3575) 1) (cid:3483)ೕ(cid:3590) ಸರಬ(cid:3587)(cid:3305), 2) ಒಳಚ(cid:3599)(cid:3378), 3) ಮ(cid:3638) (cid:3483)ೕ(cid:3590) ಚ(cid:3599)(cid:3378) ಮ(cid:3425)(cid:3176) 4) ಘನ(cid:3422)(cid:3186) ಜ(cid:3186) (cid:3483)ವ(cid:4305)ಹ(cid:3413) ಇ(cid:3650)ಗಳ(cid:3618)(cid:3189) 2021-22 (cid:3489) (cid:3692)(cid:3618)ನ ಆ(cid:3438)(cid:4305)ಕ ವ(cid:3677)(cid:4305)ಂತ(cid:3186) ದ(cid:3618)(cid:3189) (cid:3692)(cid:3468)ಸ(cid:3620) ಉ(cid:3458)(cid:3178) ೕ(cid:3663)(cid:3693)(cid:3590)ವ (cid:3699)(cid:3647)ಮಟ(cid:3171) ದ (cid:3557)ನ(cid:3464)ಡವ(cid:3485)(cid:3180) (Service Level benchmarking) ಅ(cid:3485)(cid:3539)ಧದ(cid:3618)(cid:3189) ಅ(cid:3468)(cid:3696)(cid:3273)(cid:3693) (cid:3251)ೕ(cid:3678)(cid:3693)(cid:3458).
ಕ(cid:3482)(cid:4305)ಟಕ (cid:3587)ಜ(cid:3186) (cid:3497)ಲರ ಆ(cid:3302)(cid:3170) (cid:3485)(cid:3692)ರ
ಮ(cid:3425)(cid:3176) ಅವರ (cid:3713)ಸ(cid:3588)ನ(cid:3618)(cid:3189) ,
(ಎ(cid:3706). ಮಹ(cid:3459)ವ)
ಸ(cid:3197)(cid:4305)ರದ ಅ(cid:3468)ೕನ (cid:3197)ಯ(cid:4305)ದ(cid:3663)(cid:4305),
ನಗ(cid:3587)(cid:3543)(cid:3652)(cid:3453)(cid:3179) ಇ(cid:3617)(cid:3218)
GOVERNMENT OF KARNATAKA
NO: UDD 260 SFC 2021 Karnataka Government Secretariat Vikasa Soudha
Bangalore, Dated: 25-11-2021. NOTIFICATION Subject: Fixing Service Level Benchmarks for the major
services being provided by the Bruhat Bengaluru
Mahanagara Palike" for the Financial Year 2021-
22 as per the 15th Finance Commission Report –
reg.
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The practice in the global system is to implement and achieve standards in the services rendered by government organizations. Accordingly, as per the 15th Finance Commission Report of Government of India, it is mandatory for the State Governments to set the standard of service and provision, in all essential services provided by the urban local bodies.
Therefore, the Bruhat Bengaluru Mahanagara palike (BBMP) and Bengaluru Water Supply and Sewage Board (BWSSB) have set themselves and submitted the service level benchmarks achieved during the year 2020-21 and targets to be achieved during the year 2021-22, to the Government for the four major service sectors viz., 1) Water Supply, 2) Sewerage, 3) Storm Water Drain and 4) Solid Waste Management.
The quality of services provided in this notification shall be the benchmark for BBMP & BWSSB to achieve minimum quality services stage by stage in accordance with the four3 Service Sector Indicators in the Service Level Benchmarking Manual published by the Ministry of Urban Development, Government of India.
Therefore, the Government of Karnataka has notified, the Service Level Benchmarks intended to be achieved by Bruhat Bengaluru Mahanagara Palike and Bengaluru Water Supply and Sewage Board at the end of fiscal year 2021-22 in (1) water supply, (2) Sewerage, (3) Storm Water Drains and (4) Solid Waste Management, in the Annexure.
By order and in the name of the Governor of Karnataka
(S. MAHADEVA) Under Secretary to Government (PMU), Urban Development Department R.N.I. No. KARBIL/2001/47147 POSTAL REGN. No. RNP/KA/BGS/2202/2017-19Licensed to post without prepayment WPP No. 297 4
| Name of the city/ULB | State | Name of the Chief Commissioner | Postal address with PIN code | Phone & Fax nos. | Email id. | |||||||||||||||
| Bruhat Bengaluru Mahanagara Palike (BBMP) | Karnataka | Sri Gaurav Gupta, I.A.S. | N.R Square, Bengaluru, Karnataka 560002, India | 080-22237455, 080-22221286, 080-22975550 Fax : 22223194 | [email protected] | |||||||||||||||
| Water Supply Indicators | ||||||||||||||||||||
| Coverage of water supply Connections | Per capita supply of water | Extent of metering of water connections | Extent of non revenue water | Continuity of water supply | Quality of water supplied | Efficiency in Redressal of customer complaints | Cost recovery in water supply services | Efficiency in collection of water supply- related charges | ||||||||||||
| 100% | 135 lpcd | 100% | 20% | 24 hours | 100% | 80% | 100% | 90% | ||||||||||||
| Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | |||
| 78 | 90 | 110 | 120 | 100 | 100 | 36 | 33 | 4 | 4 | 98 | 99 | 99 | 100 | 100 | 100 | 99 | 100 | |||
| Sewage Management (Sewerage and Sanitation) | ||||||||||||||||||||
| Coverage of toilets | Coverage of sewage network services | Collection efficiency of the sewage network | Adequacy of sewage treatment capacity | Quality of sewage treatment | Extent of reuse and recycling of treated sewage | Efficiency in redressal of customer complaints | Extent of cost recovery in sewage management | Efficiency in collection of sewage charges | ||||||||||||
| Benchmarks | 100% | 100% | 100% | 100% | 100% | 20% | 80% | 100% | 90% | |||||||||||
| Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | |||
| 100 | 100 | 80 | 90 | 85 | 90 | 95 | 100 | 100 | 100 | 50 | 60 | 98 | 100 | 30 | 40 | 99 | 100 | |||
| Solid Waste Management Indicators | ||||||||||||||||||||
| Household level coverage of solid waste management services | Efficiency of collection of municipal solid waste | Extent of segregation of municipal solid waste | Extent of municipal solid waste recovered | Extent of scientific disposal of municipal solid waste | Efficiency in redressal of customer complaints | Extent of cost recovery in SWM services | Efficiency in collection of SWM charges | |||||||||||||
| Benchmarks | 100% | 100% | 100% | 80% | 100% | 80% | 100% | 90% | ||||||||||||
| Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | |||||
| 100 | 100 | 95 | 100 | 45 | 60 | 40 | 50 | 75 | 80 | 75 | 90 | 6 | 35 | 75 | 85 | |||||
| Storm Water Drainage Indicators | ||||||||||||||||||||
| Coverage of storm water drainage network | Incidence of water logging/ flooding | Geological information system technology is adopted for marking of low laying areas and vulnerable points of flooding | ||||||||||||||||||
| Benchmarks | 100% | 0 | ||||||||||||||||||
| Current (2020-21) | Targets (2021-22) | Current (2020-21) | Targets (2021-22) | Chief Commissioner, BBMP & Chairman, BWSSB | ||||||||||||||||
| Total Length 842 Km, Coverage of SWD network 464 Km, 55.11% | Total Length 842 Km, Coverage of SWD network: 150 Km (17.81%) | 209 nos. | 90 nos. |