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Indian Gazettes A searchable archive of gazettes published by the Union and State Governments of India
Jharkhand Gazette · Government of Jharkhand

Jharkhand Gazette, No. 778, 14 October 2019

Published 14 October 2019

Type
Extra Ordinary
Gazette no.
778
Identifier
in.gazette.jharkhand.2019-10-14.778
Languages
English, Hindi
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, (SLB)-02/16/-3865 --

(Guideline) Performance Grants Water Supply, Sewerage & Sanitation, Solid Waste Management Storm Water Drainage Service Level Benchmarks

Benchmarks

,2 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Sr.No Proposed Indicator Benchmark Present Status 2018-19 Target in Year 2019-20
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 13 20
1.2 Per capita supply of water- 135 lpcd 34 45
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 31 25
1.5 Continuity of water supply- 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 88 90
1.7 Quality of water supplied- 100.0% 96 100
1.8 Cost recovery in water supply services- 100.0% 85 95
1.9 Efficiency in collection of water supply - related charges 90.0% 64 80
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services- 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 2 5
2.8 Efficiency in redressal of customer complaints 80.0% 99 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 13 30
3.4 Extent of municipal solid waste recovered 80.0% 13 20
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network- 100.0% 53 70
4.2 Incidence of water logging/flooding- 0.0% 3 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 0 5
1.2 Per capita supply of water- 135 lpcd 4 10
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 19 15
1.5 Continuity of water supply- 24 hours 0.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 86 95
1.7 Quality of water supplied- 100.0% 97 100
1.8 Cost recovery in water supply services- 100.0% 23 90
1.9 Efficiency in collection of water supply - related charges 90.0% NA NA
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 70
2.3 Collection efficiency of sewage network- 100.0% NA 70
2.4 Adequacy of sewage treatment capacity 100.0% NA 200
2.5 Quality of sewage treatment- 100.0% NA 100
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 3 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 83 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services- 100.0% 0 15
3.7 Efficiency in redressal of customer complaints 80.0% 94 100
3.8 Efficiency in collection of SWM charges 90.0% NA 20
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 40 45
4.2 Incidence of water logging/flooding - 0.0% 4 3
5 ULB providing water connection to Public and Community Toilets
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections - 100.0% 1 10
1.2 Per capita supply of water- 135 lpcd 28 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 36 30
1.5 Continuity of water supply- 24 hours 2.5 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 76 85
1.7 Quality of water supplied- 100.0% 95 100
1.8 Cost recovery in water supply services- 100.0% 57 70
1.9 Efficiency in collection of water supply - related charges 90.0% 66 80
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 4 10
2.8 Efficiency in redressal of customer complaints 80.0% 79 85
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 23 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 20
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 3 15
3.7 Efficiency in redressal of customer complaints 80.0% 81 85
3.8 Efficiency in collection of SWM charges 90.0% 0 40
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 13 16
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 38 90
1.2 Per capita supply of water- 135 lpcd 45 50
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 39 35
1.5 Continuity of water supply- 24 hours 3.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 97 100
1.7 Quality of water supplied- 100.0% 90 100
1.8 Cost recovery in water supply services- 100.0% 7 20
1.9 Efficiency in collection of water supply - related charges 90.0% 73 85
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 37 40
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 51 70
3.4 Extent of municipal solid waste recovered 80.0% 3 20
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 12 20
3.7 Efficiency in redressal of customer complaints 80.0% 90 95
3.8 Efficiency in collection of SWM charges 90.0% 67 80
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 79 90
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 31 50
1.2 Per capita supply of water- 135 lpcd 59 65
1.3 Extent of metering of water connections 100.0% NA 10
1.4 Extent of non revenue water (NRW)- 20.0% 47 45
1.5 Continuity of water supply- 24 hours 4.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 96 100
1.7 Quality of water supplied- 100.0% 86 100
1.8 Cost recovery in water supply services- 100.0% 61 70
1.9 Efficiency in collection of water supply - related charges 90.0% 30 40
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 1 2
2.8 Efficiency in redressal of customer complaints 80.0% 97 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 13 80
3.4 Extent of municipal solid waste recovered 80.0% 13 20
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 2 20
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% 99 100
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 40 50
4.2 Incidence of water logging/flooding - 0.0% 5 4
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 19 40
1.2 Per capita supply of water- 135 lpcd 69 70
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 26 23
1.5 Continuity of water supply- 24 hours 1.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 81 90
1.7 Quality of water supplied- 100.0% 88 100
1.8 Cost recovery in water supply services- 100.0% 54 65
1.9 Efficiency in collection of water supply - related charges 90.0% 25 35
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 82 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 95 100
3.2 Efficiency of collection of municipal solid waste 100.0% 92 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 86 90
3.8 Efficiency in collection of SWM charges 90.0% 34 50
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 8 15
4.2 Incidence of water logging/flooding - 0.0% 27 10
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 32 40
1.2 Per capita supply of water- 135 lpcd 79 90
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 25 20
1.5 Continuity of water supply- 24 hours 6.0 6.0
1.6 Efficiency in redressal of customer complaints 80.0% 92 100
1.7 Quality of water supplied- 100.0% 87 100
1.8 Cost recovery in water supply services- 100.0% 88 95
1.9 Efficiency in collection of water supply - related charges 90.0% 17 40
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management - 100.0% 2 5
2.8 Efficiency in redressal of customer complaints 80.0% 81 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 15 40
3.4 Extent of municipal solid waste recovered 80.0% 27 30
3.5 Extent of scientific disposal of municipal solid waste 100.0% 100 100
3.6 Extent of cost recovery in SWM services 100.0% 3 10
3.7 Efficiency in redressal of customer complaints 80.0% 79 90
3.8 Efficiency in collection of SWM charges 90.0% 58 70
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 25 30
4.2 Incidence of water logging/flooding - 0.0% 2 0
5 ULB providing water connection to Public and Community Toilets
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections 100.0% 12 15
1.2 Per capita supply of water- 135 lpcd 83 90
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 54 50
1.5 Continuity of water supply- 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 93 100
1.7 Quality of water supplied- 100.0% 72 100
1.8 Cost recovery in water supply services- 100.0% 66 75
1.9 Efficiency in collection of water supply - related charges 90.0% 43 65
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment - 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 2 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 80 100
3.2 Efficiency of collection of municipal solid waste 100.0% 69 100
3.3 Extent of segregation of municipal solid waste 100.0% 5 20
3.4 Extent of municipal solid waste recovered 80.0% 1 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 96 100
3.8 Efficiency in collection of SWM charges 90.0% NA 40
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 39 50
4.2 Incidence of water logging/flooding- 0.0% 68 60
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 32 35
1.2 Per capita supply of water- 135 lpcd 51 60
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 49 44
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 72 80
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 36 100
1.9 Efficiency in collection of water supply - related charges 90.0% 17 30
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 1 10
2.8 Efficiency in redressal of customer complaints 80.0% 91 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 15 25
3.4 Extent of municipal solid waste recovered 80.0% 17 20
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 30 35
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 6 15
4 STORM WATER DRAINAGE-
4.1 Coverage of storm water drainage network 100.0% 4 5
4.2 Incidence of water logging/flooding - 0.0% 15 12
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 13 25
1.2 Per capita supply of water- 135 lpcd 28 40
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 41 37
1.5 Continuity of water supply- 24 hours 3.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 92 100
1.7 Quality of water supplied- 100.0% 65 100
1.8 Cost recovery in water supply services- 100.0% 27 35
1.9 Efficiency in collection of water supply - related charges 90.0% 35 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 94 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 24 50
3.2 Efficiency of collection of municipal solid waste 100.0% 86 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 86 100
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE-
4.1 Coverage of storm water drainage network 100.0% 36 40
4.2 Incidence of water logging/flooding - 0.0% 1 1
5 ULB providing water connection to Public and Community Toilets
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets (24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 46 55
1.2 Per capita supply of water- 135 lpcd 62 70
1.3 Extent of metering of water connections 100.0% 18 20
1.4 Extent of non revenue water (NRW)- 20.0% 46 40
1.5 Continuity of water supply- 24 hours 3.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 88 100
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 36 45
1.9 Efficiency in collection of water supply - related charges 90.0% 29 35
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 92 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 72 80
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 20 40
3.4 Extent of municipal solid waste recovered 80.0% 20 30
3.5 Extent of scientific disposal of municipal solid waste* 100.0% 20 30
3.6 Extent of cost recovery in SWM services 100.0% 21 30
3.7 Efficiency in redressal of customer complaints 80.0% 91 100
3.8 Efficiency in collection of SWM charges 90.0% 96 97
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 48 55
4.2 Incidence of water logging/flooding - 0.0% 124 100
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets (24x7) 100.0% 100 100
( 3 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 4 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 5 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 6 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 7 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 8 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 9 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 10 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 11 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 12 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Note : N.A : Not Applicable, N.D : No Data

* Value of scientific disposal of MSW is based on extent of MSW recovered in a city

( 13 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)
Sr.No Proposed Indicator Benchmark Present Status 2018-19 Target in Year 2019-20
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 0 5
1.2 Per capita supply of water- 135 lpcd 22 25
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 100 80
1.5 Continuity of water supply- 24 hours 0.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 85 95
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% 5 15
1.9 Efficiency in collection of water supply - related charges 90.0% NA 5
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 2 5
2.8 Efficiency in redressal of customer complaints 80.0% 90 95
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 36 50
3.2 Efficiency of collection of municipal solid waste 100.0% 95 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 82 95
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 0 5
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES-
1.1 Coverage of water supply connections- 100.0% 40 45
1.2 Per capita supply of water- 135 lpcd 82 90
1.3 Extent of metering of water connections 100.0% 5 20
1.4 Extent of non revenue water (NRW)- 20.0% 24 20
1.5 Continuity of water supply- 24 hours 3.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 69 80
1.7 Quality of water supplied- 100.0% 95 100
1.8 Cost recovery in water supply services- 100.0% 17 25
1.9 Efficiency in collection of water supply - related charges 90.0% 57 70
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 99 100
2.9 Efficiency in collection of sewage charges 90.0% NA 5
3 SOLID WASTE MANAGEMENT-
3.1 Household level coverage of solid waste management services 100.0% 98 100
3.2 Efficiency of collection of municipal solid waste 100.0% 93 100
3.3 Extent of segregation of municipal solid waste 100.0% 34 40
3.4 Extent of municipal solid waste recovered 80.0% 35 40
3.5 Extent of scientific disposal of municipal solid waste* 100.0% 35 40
3.6 Extent of cost recovery in SWM services 100.0% 1 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 52 70
4 STORM WATER DRAINAGE-
4.1 Coverage of storm water drainage network 100.0% 36 45
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
14 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Note : N.A : Not Applicable, N.D : No Data

* Value of scientific disposal of MSW is based on extent of MSW recovered in a city

( 15 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)
Sr.No Proposed Indicator Benchmark Present Status 2018-19 Target in Year 2019-20
1 WATER SUPPLY SERVICES-
1.1 Coverage of water supply connections- 100.0% 4 25
1.2 Per capita supply of water- 135 lpcd 17 28
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 50 40
1.5 Continuity of water supply- 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 92 100
1.7 Quality of water supplied- 100.0% 36 100
1.8 Cost recovery in water supply services- 100.0% 13 25
1.9 Efficiency in collection of water supply - related charges 90.0% 40 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management - 100.0% 2 5
2.8 Efficiency in redressal of customer complaints 80.0% 85 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT-
3.1 Household level coverage of solid waste management services 100.0% 56 100
3.2 Efficiency of collection of municipal solid waste 100.0% 98 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 4 15
3.7 Efficiency in redressal of customer complaints 80.0% 88 95
3.8 Efficiency in collection of SWM charges 90.0% 53 70
4 STORM WATER DRAINAGE-
4.1 Coverage of storm water drainage network 100.0% 12 20
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 16 17
1.2 Per capita supply of water- 135 lpcd 85 90
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 41 37
1.5 Continuity of water supply- 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 81 90
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 62 70
1.9 Efficiency in collection of water supply - related charges 90.0% 29 45
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 4 5
2.8 Efficiency in redressal of customer complaints 80.0% 81 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 89 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 9 15
3.7 Efficiency in redressal of customer complaints 80.0% 81 90
3.8 Efficiency in collection of SWM charges 90.0% 0 10
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 60 70
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 59 65
1.2 Per capita supply of water- 135 lpcd 158 160
1.3 Extent of metering of water connections 100.0% 78 85
1.4 Extent of non revenue water (NRW)- 20.0% 41 35
1.5 Continuity of water supply- 24 hours 6.0 6.0
1.6 Efficiency in redressal of customer complaints 80.0% 81 90
1.7 Quality of water supplied- 100.0% 83 100
1.8 Cost recovery in water supply services- 100.0% 82 90
1.9 Efficiency in collection of water supply - related charges 90.0% 51 70
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 NA
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 40 45
2.8 Efficiency in redressal of customer complaints 80.0% 87 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 30 50
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 1 15
3.4 Extent of municipal solid waste recovered 80.0% 1 15
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 3 15
3.7 Efficiency in redressal of customer complaints 80.0% 82 90
3.8 Efficiency in collection of SWM charges 90.0% 60 75
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 76 80
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 19 22
1.2 Per capita supply of water- 135 lpcd 47 55
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 39 35
1.5 Continuity of water supply- 24 hours 1.5 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 95 100
1.7 Quality of water supplied- 100.0% 92 100
1.8 Cost recovery in water supply services- 100.0% 25 35
1.9 Efficiency in collection of water supply - related charges 90.0% 64 75
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 5 10
2.8 Efficiency in redressal of customer complaints 80.0% 96 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 67 100
3.2 Efficiency of collection of municipal solid waste 100.0% 97 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 4 15
3.7 Efficiency in redressal of customer complaints 80.0% 83 100
3.8 Efficiency in collection of SWM charges 90.0% 96 100
4 STORM WATER DRAINAGE-
4.1 Coverage of storm water drainage network 100.0% 31 40
4.2 Incidence of water logging/flooding- 0.0% 8 4
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections 100.0% 52 60
1.2 Per capita supply of water- 135 lpcd 98 105
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 33 30
1.5 Continuity of water supply- 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 89 95
1.7 Quality of water supplied- 100.0% 50 100
1.8 Cost recovery in water supply services- 100.0% 85 90
1.9 Efficiency in collection of water supply - related charges 90.0% 50 80
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 71 85
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 43 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 37 45
3.7 Efficiency in redressal of customer complaints 80.0% 78 85
3.8 Efficiency in collection of SWM charges 90.0% 37 60
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 0 5
4.2 Incidence of water logging/flooding- 0.0% 1 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 28 30
1.2 Per capita supply of water- 135 lpcd 34 40
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 33 30
1.5 Continuity of water supply- 24 hours 1.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 78 85
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% 43 50
1.9 Efficiency in collection of water supply - related charges 90.0% 20 25
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 78 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 92 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 0 10
3.2 Efficiency of collection of municipal solid waste 100.0% 0 30
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA 5
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% NA 80
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 25 30
4.2 Incidence of water logging/flooding - 0.0% 6 1
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 32 40
1.2 Per capita supply of water- 135 lpcd 30 40
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 53 50
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 80 95
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 22 35
1.9 Efficiency in collection of water supply - related charges 90.0% 10 35
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 4 10
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 4 20
3.7 Efficiency in redressal of customer complaints 80.0% 84 100
3.8 Efficiency in collection of SWM charges 90.0% 34 60
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 51 60
4.2 Incidence of water logging/flooding- 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 18 25
1.2 Per capita supply of water- 135 lpcd 28 35
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 46 40
1.5 Continuity of water supply- 24 hours 1.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 80 100
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 71 80
1.9 Efficiency in collection of water supply - related charges 90.0% 81 90
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 83 95
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 0 30
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 90 90
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 23 30
4.2 Incidence of water logging/flooding- 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 4 10
1.2 Per capita supply of water- 135 lpcd 27 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 48 45
1.5 Continuity of water supply- 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% 44 65
1.9 Efficiency in collection of water supply - related charges 90.0% 28 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 48 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 91 100
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 25 30
4.2 Incidence of water logging/flooding - 0.0% 6 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 4 10
1.2 Per capita supply of water- 135 lpcd 20 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 43 35
1.5 Continuity of water supply- 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 88 95
1.7 Quality of water supplied- 100.0% 71 100
1.8 Cost recovery in water supply services- 100.0% 8 30
1.9 Efficiency in collection of water supply - related charges 90.0% 0 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 4 10
2.8 Efficiency in redressal of customer complaints 80.0% 90 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 58 80
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 47 60
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% ND 10
1.2 Per capita supply of water- 135 lpcd ND 10
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% ND 30
1.5 Continuity of water supply- 24 hours ND 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 74 80
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% ND 5
1.9 Efficiency in collection of water supply - related charges 90.0% ND 10
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% ND 100
2.2 Coverage of sewage network services 100.0% ND 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% ND 10
2.8 Efficiency in redressal of customer complaints 80.0% ND 70
2.9 Efficiency in collection of sewage charges 90.0% NA 5
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% ND 30
3.2 Efficiency of collection of municipal solid waste 100.0% ND 50
3.3 Extent of segregation of municipal solid waste 100.0% ND 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% ND 10
3.7 Efficiency in redressal of customer complaints 80.0% 69 80
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% ND 20
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% ND 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 15 20
1.2 Per capita supply of water- 135 lpcd 26 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 19 15
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 92 100
1.7 Quality of water supplied- 100.0% 96 100
1.8 Cost recovery in water supply services- 100.0% 53 70
1.9 Efficiency in collection of water supply - related charges 90.0% 87 95
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 62 80
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 88 100
3.2 Efficiency of collection of municipal solid waste 100.0% 91 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 86 95
3.8 Efficiency in collection of SWM charges 90.0% NA 100
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 16 20
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 34 40
1.2 Per capita supply of water- 135 lpcd 73 80
1.3 Extent of metering of water connections 100.0% 98 100
1.4 Extent of non revenue water (NRW)- 20.0% 31 25
1.5 Continuity of water supply- 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 89 95
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 12 25
1.9 Efficiency in collection of water supply - related charges 90.0% 67 90
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 12 15
2.8 Efficiency in redressal of customer complaints 80.0% 81 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 64 70
3.4 Extent of municipal solid waste recovered 80.0% 45 55
3.5 Extent of scientific disposal of municipal solid waste* 100.0% 45 55
3.6 Extent of cost recovery in SWM services 100.0% 0 0
3.7 Efficiency in redressal of customer complaints 80.0% 88 95
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 3 10
4.2 Incidence of water logging/flooding- 0.0% 16 10
5 ULB providing water connection to Public and Community Toilets
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
16 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 17 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 18 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 19 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 20 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 21 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 22 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 23 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 24 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 25 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 26 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 27 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Note : N.A : Not Applicable, N.D : No Data

* Value of scientific disposal of MSW is based on extent of MSW recovered in a city

28 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)
Sr.No Proposed Indicator Benchmark Present Status 2018-19 Target in Year 2019-20
1 WATER SUPPLY SERVICES-
1.1 Coverage of water supply connections- 100.0% 38 45
1.2 Per capita supply of water- 135 lpcd 99 100
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 67 60
1.5 Continuity of water supply- 24 hours 10.0 10.0
1.6 Efficiency in redressal of customer complaints 80.0% 82 90
1.7 Quality of water supplied- 100.0% 92 100
1.8 Cost recovery in water supply services- 100.0% 70 80
1.9 Efficiency in collection of water supply - related charges 90.0% 65 90
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 2 5
2.8 Efficiency in redressal of customer complaints 80.0% 82 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 21 30
3.4 Extent of municipal solid waste recovered 80.0% 1 20
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 24 50
3.7 Efficiency in redressal of customer complaints 80.0% 89 95
3.8 Efficiency in collection of SWM charges 90.0% 50 65
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 10 15
4.2 Incidence of water logging/flooding - 0.0% 1 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% ND 20
1.2 Per capita supply of water- 135 lpcd ND 50
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% ND 25
1.5 Continuity of water supply- 24 hours ND 2.0
1.6 Efficiency in redressal of customer complaints 80.0% ND 50
1.7 Quality of water supplied- 100.0% ND 50
1.8 Cost recovery in water supply services- 100.0% ND 20
1.9 Efficiency in collection of water supply - related charges 90.0% ND 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% ND 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% ND 10
2.8 Efficiency in redressal of customer complaints 80.0% ND 50
2.9 Efficiency in collection of sewage charges 90.0% NA 20
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% ND 25
3.2 Efficiency of collection of municipal solid waste 100.0% ND 50
3.3 Extent of segregation of municipal solid waste 100.0% ND 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% ND 10
3.7 Efficiency in redressal of customer complaints 80.0% ND 50
3.8 Efficiency in collection of SWM charges 90.0% ND 20
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% ND 10
4.2 Incidence of water logging/flooding- 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% ND 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% ND 20
1.2 Per capita supply of water- 135 lpcd ND 50
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% ND 30
1.5 Continuity of water supply- 24 hours ND 2.0
1.6 Efficiency in redressal of customer complaints 80.0% ND 50
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% ND 10
1.9 Efficiency in collection of water supply - related charges 90.0% ND 30
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% ND 100
2.2 Coverage of sewage network services 100.0% ND 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 59 80
3.2 Efficiency of collection of municipal solid waste 100.0% ND 80
3.3 Extent of segregation of municipal solid waste 100.0% ND 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% ND 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 9 15
4.2 Incidence of water logging/flooding- 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections- 100.0% 11 15
1.2 Per capita supply of water- 135 lpcd 12 15
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 29 25
1.5 Continuity of water supply- 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied- 100.0% 96 100
1.8 Cost recovery in water supply services- 100.0% 1 10
1.9 Efficiency in collection of water supply - related charges 90.0% 0 30
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT-
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 15 30
3.4 Extent of municipal solid waste recovered 80.0% 56 70
3.5 Extent of scientific disposal of municipal solid waste* 100.0% 56 70
3.6 Extent of cost recovery in SWM services 100.0% 0 20
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 24 30
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 29 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 30 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 31 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Note : N.A : Not Applicable, N.D : No Data

* Value of scientific disposal of MSW is based on extent of MSW recovered in a city

32 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)
Sr.No Proposed Indicator Benchmark Present Status 2018-19 Target in Year 2019-20
1 WATER SUPPLY SERVICES-
1.1 Coverage of water supply connections- 100.0% 8 12
1.2 Per capita supply of water- 135 lpcd 28 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 26 20
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 80 90
1.7 Quality of water supplied- 100.0% 80 90
1.8 Cost recovery in water supply services- 100.0% 8 10
1.9 Efficiency in collection of water supply - related charges 90.0% 36 42
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services- 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 19 25
2.8 Efficiency in redressal of customer complaints 80.0% 82 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT-
3.1 Household level coverage of solid waste management services 100.0% 93 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 29 40
3.4 Extent of municipal solid waste recovered 80.0% 20 35
3.5 Extent of scientific disposal of municipal solid waste* 100.0% 20 35
3.6 Extent of cost recovery in SWM services 100.0% 8 30
3.7 Efficiency in redressal of customer complaints 80.0% 80 90
3.8 Efficiency in collection of SWM charges 90.0% 60 80
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 14 20
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100

Note : N.A : Not Applicable, N.D : No Data

* Value of scientific disposal of MSW is based on extent of MSW recovered in a city

( 33 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)
Sr.No Proposed Indicator Benchmark Present Status 2018-19 Target in Year 2019-20
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 19 25
1.2 Per capita supply of water- 135 lpcd 85 90
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 35 30
1.5 Continuity of water supply- 24 hours 1.5 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 87 95
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 4 10
1.9 Efficiency in collection of water supply - related charges 90.0% 55 60
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services- 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 3 10
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 62 90
3.2 Efficiency of collection of municipal solid waste 100.0% 98 100
3.3 Extent of segregation of municipal solid waste 100.0% 22 50
3.4 Extent of municipal solid waste recovered 80.0% 16 25
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 1 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 0 10
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 88 95
4.2 Incidence of water logging/flooding- 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 9 14
1.2 Per capita supply of water- 135 lpcd 25 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 49 48
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 93 100
1.7 Quality of water supplied- 100.0% 93 100
1.8 Cost recovery in water supply services- 100.0% 37 45
1.9 Efficiency in collection of water supply - related charges 90.0% 49 55
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 13 15
2.8 Efficiency in redressal of customer complaints 80.0% 80 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 14 25
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 2
3.4 Extent of municipal solid waste recovered 80.0% 0 NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 88 95
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 41 45
4.2 Incidence of water logging/flooding - 0.0% 1 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections - 100.0% 14 15
1.2 Per capita supply of water- 135 lpcd 34 45
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 36 35
1.5 Continuity of water supply- 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied- 100.0% 86 100
1.8 Cost recovery in water supply services- 100.0% 2 10
1.9 Efficiency in collection of water supply - related charges 90.0% NA NA
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 82 90
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 0
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 18 30
4.2 Incidence of water logging/flooding - 0.0% 8 6
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 13 20
1.2 Per capita supply of water- 135 lpcd 32 40
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 44 40
1.5 Continuity of water supply- 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 93 100
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% 23 35
1.9 Efficiency in collection of water supply - related charges 90.0% 46 60
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 19 25
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 62 100
3.2 Efficiency of collection of municipal solid waste 100.0% 87 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% 0 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 2 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 100 100
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 10 15
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 12 15
1.2 Per capita supply of water- 135 lpcd 32 35
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 48 45
1.5 Continuity of water supply- 24 hours 1.25 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 81 95
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 60 70
1.9 Efficiency in collection of water supply - related charges 90.0% 31 70
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 68 80
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 53 100
3.2 Efficiency of collection of municipal solid waste 100.0% 95 100
3.3 Extent of segregation of municipal solid waste 100.0% 35 50
3.4 Extent of municipal solid waste recovered 80.0% 2 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 78 85
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 43 70
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 10 15
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 8 15
1.2 Per capita supply of water- 135 lpcd 22 25
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 39 35
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 88 95
1.7 Quality of water supplied- 100.0% 20 100
1.8 Cost recovery in water supply services- 100.0% 58 65
1.9 Efficiency in collection of water supply - related charges 90.0% 11 40
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 8 10
2.8 Efficiency in redressal of customer complaints 80.0% 90 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 93 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 13 75
3.4 Extent of municipal solid waste recovered 80.0% 0 5
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 28 40
3.7 Efficiency in redressal of customer complaints 80.0% 80 90
3.8 Efficiency in collection of SWM charges 90.0% 46 60
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 32 40
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 0 5
1.2 Per capita supply of water- 135 lpcd 52 54
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 100 80
1.5 Continuity of water supply- 24 hours 0.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% 0 10
1.9 Efficiency in collection of water supply - related charges 90.0% NA NA
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 46 80
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% 2 5
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 3 20
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 19 40
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 80 85
4.2 Incidence of water logging/flooding - 0.0% 21 10
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 0 10
1.2 Per capita supply of water- 135 lpcd 9 15
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 100 70
1.5 Continuity of water supply- 24 hours 0.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% ND ND
1.7 Quality of water supplied- 100.0% ND ND
1.8 Cost recovery in water supply services- 100.0% ND ND
1.9 Efficiency in collection of water supply - related charges 90.0% NA NA
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 0
2.8 Efficiency in redressal of customer complaints 80.0% 83 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 73 80
3.2 Efficiency of collection of municipal solid waste 100.0% 76 85
3.3 Extent of segregation of municipal solid waste 100.0% 0 5
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 81 90
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 33 40
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 10 12
1.2 Per capita supply of water- 135 lpcd 25 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 27 25
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 68 90
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% 42 55
1.9 Efficiency in collection of water supply - related charges 90.0% 19 35
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION) -
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 86 95
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 88 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 19 25
3.4 Extent of municipal solid waste recovered 80.0% 19 25
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 1 20
3.7 Efficiency in redressal of customer complaints 80.0% 89 95
3.8 Efficiency in collection of SWM charges 90.0% 51 70
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 14 20
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 4 10
1.2 Per capita supply of water- 135 lpcd 24 30
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 30 25
1.5 Continuity of water supply- 24 hours 8.0 8.0
1.6 Efficiency in redressal of customer complaints 80.0% 92 100
1.7 Quality of water supplied- 100.0% ND 100
1.8 Cost recovery in water supply services- 100.0% 40 50
1.9 Efficiency in collection of water supply - related charges 90.0% 58 80
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 10 15
2.8 Efficiency in redressal of customer complaints 80.0% 91 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 95 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 36 45
3.4 Extent of municipal solid waste recovered 80.0% 33 50
3.5 Extent of scientific disposal of municipal solid waste* 100.0% 33 50
3.6 Extent of cost recovery in SWM services 100.0% 0 0
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 87 90
4.2 Incidence of water logging/flooding - 0.0% 2 1
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
34 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 35 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 36 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 37 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 38 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 39 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 40 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) ( 41 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) 42 ( 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Note : N.A : Not Applicable, N.D : No Data

* Value of scientific disposal of MSW is based on extent of MSW recovered in a city

( 43 14th Finance Commission, Government of India SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)
Sr.No Proposed Indicator Benchmark Present Status 2018-19 Target in Year 2019-20
1 WATER SUPPLY SERVICES-
1.1 Coverage of water supply connections- 100.0% 41 42
1.2 Per capita supply of water- 135 lpcd 102 105
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 43 40
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied- 100.0% 100 100
1.8 Cost recovery in water supply services- 100.0% 67 75
1.9 Efficiency in collection of water supply - related charges 90.0% 72 85
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 58 65
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 64 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 4 15
3.7 Efficiency in redressal of customer complaints 80.0% 88 95
3.8 Efficiency in collection of SWM charges 90.0% 0 15
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network- 100.0% 90 95
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets-
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1.1 Coverage of water supply connections- 100.0% 8 10
1.2 Per capita supply of water- 135 lpcd 10 15
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 30 25
1.5 Continuity of water supply- 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 83 90
1.7 Quality of water supplied- 100.0% 92 100
1.8 Cost recovery in water supply services- 100.0% 81 90
1.9 Efficiency in collection of water supply - related charges 90.0% 22 40
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 18 20
2.8 Efficiency in redressal of customer complaints 80.0% 83 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 22 40
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 1 10
3.7 Efficiency in redressal of customer complaints 80.0% 79 90
3.8 Efficiency in collection of SWM charges 90.0% 18 25
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 0 10
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 24 30
1.2 Per capita supply of water- 135 lpcd 48 55
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 45 40
1.5 Continuity of water supply- 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied- 100.0% 67 100
1.8 Cost recovery in water supply services- 100.0% ND 40
1.9 Efficiency in collection of water supply - related charges 90.0% ND 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 0
2.8 Efficiency in redressal of customer complaints 80.0% 80 90
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 60 70
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 15
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 40
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 13 20
4.2 Incidence of water logging/flooding - 0.0% 0 0
5 ULB providing water connection to Public and Community Toilets
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
1 WATER SUPPLY SERVICES -
1.1 Coverage of water supply connections- 100.0% 62 70
1.2 Per capita supply of water- 135 lpcd 76 80
1.3 Extent of metering of water connections 100.0% NA NA
1.4 Extent of non revenue water (NRW)- 20.0% 41 35
1.5 Continuity of water supply- 24 hours 3.5 3.5
1.6 Efficiency in redressal of customer complaints 80.0% 80 95
1.7 Quality of water supplied- 100.0% 67 100
1.8 Cost recovery in water supply services- 100.0% 86 100
1.9 Efficiency in collection of water supply - related charges 90.0% 35 60
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)-
2.1 Coverage of toilets- 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network- 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment- 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management- 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 88 95
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT -
3.1 Household level coverage of solid waste management services 100.0% 92 100
3.2 Efficiency of collection of municipal solid waste 100.0% 63 90
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 2 20
3.7 Efficiency in redressal of customer complaints 80.0% 85 95
3.8 Efficiency in collection of SWM charges 90.0% 47 60
4 STORM WATER DRAINAGE -
4.1 Coverage of storm water drainage network 100.0% 66 80
4.2 Incidence of water logging/flooding - 0.0% 8 3
5 ULB providing water connection to Public and Community Toilets -
5.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets (24x7) 100.0% 100 100
Cite this issue. Jharkhand Gazette, Government of Jharkhand, 14 October 2019. Indian Gazettes, https://egazette.servantsofknowledge.in/details/in.gazette.jharkhand.2019-10-14.778/. Archive identifier in.gazette.jharkhand.2019-10-14.778.