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Indian Gazettes A searchable archive of gazettes published by the Union and State Governments of India
Jharkhand Gazette · Government of Jharkhand

Jharkhand Gazette, No. 522, 22 October 2021

Published 22 October 2021

Type
Extra Ordinary
Gazette no.
522
Identifier
in.gazette.jharkhand.2021-10-22.522
Languages
English, Hindi
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, 11 2021

5/14 SLB02/16/3253253253258888--------15

Operational Guidelines 15 Water Supply, Sewerage & Sanitation, Solid Waste Management Storm Water Drainage 2020-21 Service Level Benchmarks 2021-22

50 Benchmarks

2021-222 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Adityapur Municipal Corporation District:- Seraikela- Kharswan

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 20 45
1.2 Per capita supply of water 135 lpcd 80 90
1.3 Extent of metering of water connections 100.0% 0 6
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 23 20
1.5 Continuity of water supply 24 hours 1.3 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 93 99
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 23.5 70
1.9 Efficiency in collection of water supply - related charges 90.0% 36 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 93 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 59 80
3.4 Extent of municipal solid waste recovered 80.0% 52 70
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 0.9 5
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% 85 90
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 33 45
4.2 Incidence of water logging/flooding 0.0% 4 1
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) Nos) 0.0% 1 2
5.2 Community RWH project completed by city in a year (nos) Nos) 0.0% 0 22
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 3 4 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB) Name of Municipality:-Bachra Nagar Panchayat District:- Chatra

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 2
1.2 Per capita supply of water 135 lpcd NA 20
1.3 Extent of metering of water connections 100.0% 0 5
1.4 Extent of non revenue water (NRW) (NRW) 20.0% NA 20
1.5 Continuity of water supply 24 hours 0.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 25 15
1.7 Quality of water supplied 100.0% NA 100
1.8 Cost recovery in water supply services 100.0% 0 20
1.9 Efficiency in collection of water supply - related charges 90.0% NA 10
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% ND 80
2.2 Coverage of sewage network services 100.0% ND 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% NA 5
2.8 Efficiency in redressal of customer complaints 80.0% 0 20
2.9 Efficiency in collection of sewage charges 90.0% NA 10
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% ND 10
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA 10
3.6 Extent of cost recovery in SWM services 100.0% 0 20
3.7 Efficiency in redressal of customer complaints 80.0% 0 20
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% NA 5
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% NO CT/PT 100
( 5 6 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Barharwa Nagar Panchayat District:- Sahibganj

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% ND 15
1.2 Per capita supply of water 135 lpcd ND 20
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) NRW) 20.0% ND 20
1.5 Continuity of water supply 24 hours 0.8 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 92 100
1.7 Quality of water supplied 100.0% ND 100
1.8 Cost recovery in water supply services 100.0% ND 5
1.9 Efficiency in collection of water supply - related charges 90.0% ND 10
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% ND 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% NA 10
2.8 Efficiency in redressal of customer complaints 80.0% 67 95
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% ND 35
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 5
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 96 100
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 80 90
4.2 Incidence of water logging/flooding 0.0% 4 2
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos) 0.0% 3 5
5.2 Community RWH project completed by city in a year (nos) nos) 0.0% ND NA
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 7 8 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Badki Saraiya Nagar Panchayat District:- Giridih

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 41 50
1.2 Per capita supply of water 135 lpcd 5 5
1.3 Extent of metering of water connections 100.0% 0 0
1.4 Extent of non revenue water (NRW) NRW) 20.0% 23 20
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 93 100
1.7 Quality of water supplied 100.0% 98 100
1.8 Cost recovery in water supply services 100.0% 57.71 60
1.9 Efficiency in collection of water supply - related charges 90.0% 100 100
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 95 100
2.2 Coverage of sewage network services 100.0% 0 1
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% NA 2
2.8 Efficiency in redressal of customer complaints 80.0% 90 100
2.9 Efficiency in collection of sewage charges 90.0% NA 1
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 0 10
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 0
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 70 100
3.8 Efficiency in collection of SWM charges 90.0% NA 5
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 9 10
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos) 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos) 0.0% 0 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 9 10 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Bundu Nagar Panchayat District:- Ranchi

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 41 65
1.2 Per capita supply of water 135 lpcd 74 100
1.3 Extent of metering of water connections 100.0% 100 100
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 30 20
1.5 Continuity of water supply 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 93 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 10.12 35
1.9 Efficiency in collection of water supply - related charges 90.0% 39 60
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 12 18
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 97 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 73 80
3.4 Extent of municipal solid waste recovered 80.0% 55 70
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 15.68 30
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 72 90
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 7 10
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 5 30
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 11 12 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Chhatarpur Nagar Panchayat District:- Palamu

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 20
1.2 Per capita supply of water 135 lpcd 7 99
1.3 Extent of metering of water connections 100.0% 0 5
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 100 70
1.5 Continuity of water supply 24 hours 0.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 67 90
1.7 Quality of water supplied 100.0% 0 61
1.8 Cost recovery in water supply services 100.0% 0 20
1.9 Efficiency in collection of water supply - related charges 90.0% NA 55
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 18
2.8 Efficiency in redressal of customer complaints 80.0% 78 85
2.9 Efficiency in collection of sewage charges 90.0% NA 25
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 5 30
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 17
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 20
3.6 Extent of cost recovery in SWM services 100.0% 0 20
3.7 Efficiency in redressal of customer complaints 80.0% 38 55
3.8 Efficiency in collection of SWM charges 90.0% NA 26
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 38 45
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 13 14 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Chatra Municipality Council District:- Chatra

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 13 22
1.2 Per capita supply of water 135 lpcd 85 95
1.3 Extent of metering of water connections 100.0% 0 35
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 38 30
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 94 95
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 13.78 75
1.9 Efficiency in collection of water supply - related charges 90.0% 21 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 4 8
2.8 Efficiency in redressal of customer complaints 80.0% 93 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 91 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 60 70
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 82 95
3.8 Efficiency in collection of SWM charges 90.0% 0 10
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 64 75
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 15 16 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Chirkunda Nagar Panchyat District:-

Dhanbad

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 25 35
1.2 Per capita supply of water 135 lpcd 32 50
1.3 Extent of metering of water connections 100.0% NA 4
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 21 18
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 94 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 81.3 100
1.9 Efficiency in collection of water supply - related charges 90.0% 55 81
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 3 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 55 70
3.4 Extent of municipal solid waste recovered 80.0% 50 65
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 0
3.6 Extent of cost recovery in SWM services 100.0% 0.3 5
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 32 42
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 75 80
4.2 Incidence of water logging/flooding 0.0% 3 3
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 3 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 2 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 17 18 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Chakradharpur Nagar Parishad District:- West Singhbhum

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 4 30
1.2 Per capita supply of water 135 lpcd 18 30
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 31 27
1.5 Continuity of water supply 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 97 100
1.7 Quality of water supplied 100.0% 98 100
1.8 Cost recovery in water supply services 100.0% 1.18 30
1.9 Efficiency in collection of water supply - related charges 90.0% 9 55
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 5
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 2 6
2.8 Efficiency in redressal of customer complaints 80.0% 97 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 79 90
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 39 50
3.4 Extent of municipal solid waste recovered 80.0% 0 20
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA 5
3.6 Extent of cost recovery in SWM services 100.0% 2.24 20
3.7 Efficiency in redressal of customer complaints 80.0% 95 100
3.8 Efficiency in collection of SWM charges 90.0% 78 85
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 14 25
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 19 20 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Dhanbad Municipality District:- Dhanbad

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 13 18
1.2 Per capita supply of water 135 lpcd 73 90
1.3 Extent of metering of water connections 100.0% 0 5
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 53 60
1.5 Continuity of water supply 24 hours 5.0 7.0
1.6 Efficiency in redressal of customer complaints 80.0% 95 100
1.7 Quality of water supplied 100.0% 97 99
1.8 Cost recovery in water supply services 100.0% 57.59 95
1.9 Efficiency in collection of water supply - related charges 90.0% 65 70
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 9 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 81 100
3.4 Extent of municipal solid waste recovered 80.0% 58 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 1
3.6 Extent of cost recovery in SWM services 100.0% 12.21 100
3.7 Efficiency in redressal of customer complaints 80.0% 97 100
3.8 Efficiency in collection of SWM charges 90.0% 23 80
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 42 51
4.2 Incidence of water logging/flooding 0.0% 47 35
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 5 14
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 8 20
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets24x7) 100.0% 100 100
( 21 22 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Dhanwar Nagar Panchayat District:- Giridih

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 47 60
1.2 Per capita supply of water 135 lpcd 26 35
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 38 32
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 87 95
1.7 Quality of water supplied 100.0% 95 100
1.8 Cost recovery in water supply services 100.0% 63.38 75
1.9 Efficiency in collection of water supply - related charges 90.0% 92 95
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% ND 5
2.8 Efficiency in redressal of customer complaints 80.0% 92 98
2.9 Efficiency in collection of sewage charges 90.0% NA 2
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 56 65
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 2
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 0
3.6 Extent of cost recovery in SWM services 100.0% 0 20
3.7 Efficiency in redressal of customer complaints 80.0% 94 100
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 86 90
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 20
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 23 24 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Domchanch Nagar Panchayat District:- Koderma

Sr. Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 51 60
1.2 Per capita supply of water 135 lpcd 63 70
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 37 35
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 90 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 0 95
1.9 Efficiency in collection of water supply - related charges 90.0% 0 30
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 2 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 80 90
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 30
3.4 Extent of municipal solid waste recovered 80.0% 0 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 12
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 26 35
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 9
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 16 4
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 25 26 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Dumka Nagar Parishad District:- Dumka

Sr.No Proposed Indicator Benchmark Present Status 2019-20 Target in Year 2020-21
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 82 85
1.2 Per capita supply of water 135 lpcd 101 105
1.3 Extent of metering of water connections 100.0% 81 87
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 38 36
1.5 Continuity of water supply 24 hours 6.0 7.0
1.6 Efficiency in redressal of customer complaints 80.0% 73 94
1.7 Quality of water supplied 100.0% 83 100
1.8 Cost recovery in water supply services 100.0% 82 90
1.9 Efficiency in collection of water supply - related charges 90.0% 51 70
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 NA
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 40 45
2.8 Efficiency in redressal of customer complaints 80.0% 87 95
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 31 60
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 38 40
3.4 Extent of municipal solid waste recovered 80.0% 37 40
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA 20
3.6 Extent of cost recovery in SWM services 100.0% 3 25
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 60 80
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 74 82
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 11 15
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 27

15th FINANCE COMMISSION, GOVERNMENT OF INDIA

28 (

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Garhwa Nagar Panchayat District:- Garhwa

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 10 40
1.2 Per capita supply of water 135 lpcd 27 15
1.3 Extent of metering of water connections 100.0% 0 6
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 23 25
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 95 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 1 50
1.9 Efficiency in collection of water supply - related charges 90.0% NA 30
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 99 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 70 80
3.4 Extent of municipal solid waste recovered 80.0% 62 70
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 20
3.6 Extent of cost recovery in SWM services 100.0% 0 20
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 28 35
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets24x7) 100.0% 100 100
( 29 30 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Chaibasa Nagar Parishad District:- West Singhbhum

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 44 75
1.2 Per capita supply of water 135 lpcd 101 110
1.3 Extent of metering of water connections 100.0% 0 50
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 23 15
1.5 Continuity of water supply 24 hours 3.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 1.64 50
1.9 Efficiency in collection of water supply - related charges 90.0% 21 60
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 10
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 98 100
2.9 Efficiency in collection of sewage charges 90.0% 0 NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 96 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 31 70
3.4 Extent of municipal solid waste recovered 80.0% 22 50
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 2 40
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 0 50
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 66 70
4.2 Incidence of water logging/flooding 0.0% 1 1
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 1 40
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 31

15th FINANCE COMMISSION, GOVERNMENT OF INDIA

32 (

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Chas Nagar Nigam District:- Bokaro

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 21 50
1.2 Per capita supply of water 135 lpcd 82 100
1.3 Extent of metering of water connections 100.0% 23 30
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 21 15
1.5 Continuity of water supply 24 hours 6.0 6.0
1.6 Efficiency in redressal of customer complaints 80.0% 98 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 50.22 95
1.9 Efficiency in collection of water supply - related charges 90.0% 68 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 27 40
2.8 Efficiency in redressal of customer complaints 80.0% 90 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 76 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 84 85
3.4 Extent of municipal solid waste recovered 80.0% 57 60
3.5 Extent of scientific disposal of municipal solid waste 100.0% 18 100
3.6 Extent of cost recovery in SWM services 100.0% 2.15 15
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 64 70
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 40 45
4.2 Incidence of water logging/flooding 0.0% 2 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 8
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 20 50
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 33 34 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Deoghar Nagar Nigam District:- Deoghar

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 30 42
1.2 Per capita supply of water 135 lpcd 65 70
1.3 Extent of metering of water connections 100.0% 0 10
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 36 33
1.5 Continuity of water supply 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 98 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 36.79 84
1.9 Efficiency in collection of water supply - related charges 90.0% 45 50
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 1
2.8 Efficiency in redressal of customer complaints 80.0% 96 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 98 100
3.4 Extent of municipal solid waste recovered 80.0% 100 100
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 1.99 5
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 63 100
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 40 52
4.2 Incidence of water logging/flooding 0.0% 5 5
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 13
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 85 100
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 35 36 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Giridhih Nagar Nigam District:- Giridhih

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 50 75
1.2 Per capita supply of water 135 lpcd 59 70
1.3 Extent of metering of water connections 100.0% 73 83
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 27 22
1.5 Continuity of water supply 24 hours 3.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 99 100
1.7 Quality of water supplied 100.0% 79 100
1.8 Cost recovery in water supply services 100.0% 0.61 25
1.9 Efficiency in collection of water supply - related charges 90.0% 4 15
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 8 20
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 90 100
3.2 Efficiency of collection of municipal solid waste 100.0% 94 100
3.3 Extent of segregation of municipal solid waste 100.0% 51 60
3.4 Extent of municipal solid waste recovered 80.0% 3 15
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 2
3.6 Extent of cost recovery in SWM services 100.0% 19 25
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 0 20
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 86 90
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 5
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 49 50
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 37 38 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Hussainabad Nagar Panchayat District:- Palamu

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 8 30
1.2 Per capita supply of water 135 lpcd 33 55
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 35 35
1.5 Continuity of water supply 24 hours 4.5 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 13.09 50
1.9 Efficiency in collection of water supply - related charges 90.0% 41 60
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 5 16
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 42 60
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 40 46
3.4 Extent of municipal solid waste recovered 80.0% 0 2
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 2 5
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 44 52
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 7
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 39 40 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Jamtara Nagar Panchayat District:- Jamtara

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 14 20
1.2 Per capita supply of water 135 lpcd 48 60
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 45 31
1.5 Continuity of water supply 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 94 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 3 15
1.9 Efficiency in collection of water supply - related charges 90.0% NA 5
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 10
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 10
2.8 Efficiency in redressal of customer complaints 80.0% 92 100
2.9 Efficiency in collection of sewage charges 90.0% NA 8
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 96 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 40 50
3.4 Extent of municipal solid waste recovered 80.0% 38 48
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 1 20
3.7 Efficiency in redressal of customer complaints 80.0% 97 100
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 25 55
4.2 Incidence of water logging/flooding 0.0% 2 5
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 4
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 5 20
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 41 42 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Lohardaga Nagar Panchayat District:- Lohardaga

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 30 46
1.2 Per capita supply of water 135 lpcd 56 70
1.3 Extent of metering of water connections 100.0% 0 5
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 38 30
1.5 Continuity of water supply 24 hours 5.0 5.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 1.41 40
1.9 Efficiency in collection of water supply - related charges 90.0% 6 30
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 6 13
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 89 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 62 70
3.4 Extent of municipal solid waste recovered 80.0% 39 50
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 1.38 20
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 35 50
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 63 65
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 150 1200
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 43 44 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Mango Nagar Nigam District:- East Singhbhum

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 60 73
1.2 Per capita supply of water 135 lpcd 97 97
1.3 Extent of metering of water connections 100.0% 1 10
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 32 30
1.5 Continuity of water supply 24 hours 3.5 3.5
1.6 Efficiency in redressal of customer complaints 80.0% 80 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 30.29 91
1.9 Efficiency in collection of water supply - related charges 90.0% 36 52
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 0
2.8 Efficiency in redressal of customer complaints 80.0% 82 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 70 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 60 65
3.4 Extent of municipal solid waste recovered 80.0% 60 75
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 0.91 17
3.7 Efficiency in redressal of customer complaints 80.0% 97 100
3.8 Efficiency in collection of SWM charges 90.0% 51 65
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 63 82
4.2 Incidence of water logging/flooding 0.0% 8 8
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 125 210
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 45 46 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Majhioan Nagar Panchayat District:- Garhwa

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 5
1.2 Per capita supply of water 135 lpcd 53 60
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 70 55
1.5 Continuity of water supply 24 hours 0.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 0 100
1.8 Cost recovery in water supply services 100.0% 0 10
1.9 Efficiency in collection of water supply - related charges 90.0% 0 5
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 10
2.8 Efficiency in redressal of customer complaints 80.0% 89 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 76 85
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 38 45
3.4 Extent of municipal solid waste recovered 80.0% 17 25
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 0.71 10
3.7 Efficiency in redressal of customer complaints 80.0% 97 100
3.8 Efficiency in collection of SWM charges 90.0% 18 35
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 80 90
4.2 Incidence of water logging/flooding 0.0% 21 10
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 47 48 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Mihijam Municipal Council District:- Jamtara

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 21 30
1.2 Per capita supply of water 135 lpcd 32 40
1.3 Extent of metering of water connections 100.0% 0 8
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 37 30
1.5 Continuity of water supply 24 hours 1.0 1.5
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 64.34 95
1.9 Efficiency in collection of water supply - related charges 90.0% 74 90
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 97 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 80 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 51 60
3.4 Extent of municipal solid waste recovered 80.0% 44 55
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 1 5
3.7 Efficiency in redressal of customer complaints 80.0% 91 100
3.8 Efficiency in collection of SWM charges 90.0% 0 20
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 27 38
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 49 50 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Sri Banshidharnagar Municipal Council District:- Garhwa

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 12
1.2 Per capita supply of water 135 lpcd 15 20
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 80 65
1.5 Continuity of water supply 24 hours 0.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 92 100
1.7 Quality of water supplied 100.0% 0 100
1.8 Cost recovery in water supply services 100.0% 0 2
1.9 Efficiency in collection of water supply - related charges 90.0% 0 2
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 2
2.8 Efficiency in redressal of customer complaints 80.0% 97 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 76 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 44 50
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 2
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 96 100
3.8 Efficiency in collection of SWM charges 90.0% NA 2
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 46 57
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 319 200
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 51 52 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Pakur Municipal Council District:- Pakur

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 11 20
1.2 Per capita supply of water 135 lpcd 30 42
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 32 25
1.5 Continuity of water supply 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 95 100
1.7 Quality of water supplied 100.0% 0 100
1.8 Cost recovery in water supply services 100.0% 0.82 28
1.9 Efficiency in collection of water supply - related charges 90.0% 8 19
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 6
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 91 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 40 60
3.4 Extent of municipal solid waste recovered 80.0% 36 50
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 2
3.6 Extent of cost recovery in SWM services 100.0% 4.37 25
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 52 70
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 19 26
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 22 35
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 53 54 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Rajmahal Municipal Council District:- Sahibganj

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 3 13
1.2 Per capita supply of water 135 lpcd 23 31
1.3 Extent of metering of water connections 100.0% 0 5
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 25 20
1.5 Continuity of water supply 24 hours 8.0 8.0
1.6 Efficiency in redressal of customer complaints 80.0% 90 100
1.7 Quality of water supplied 100.0% 0 100
1.8 Cost recovery in water supply services 100.0% 18.53 50
1.9 Efficiency in collection of water supply - related charges 90.0% 100 100
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 5 15
2.8 Efficiency in redressal of customer complaints 80.0% 91 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 92 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 31 60
3.4 Extent of municipal solid waste recovered 80.0% 40 75
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 NA
3.6 Extent of cost recovery in SWM services 100.0% 0 0
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 87 90
4.2 Incidence of water logging/flooding 0.0% 2 2
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 ND
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 55 56 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Ramgarh Municipal Council District:- Ramgarh

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 3 10
1.2 Per capita supply of water 135 lpcd 26 35
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 33 25
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 91 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 7 20
1.9 Efficiency in collection of water supply - related charges 90.0% 0 20
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 3 10
2.8 Efficiency in redressal of customer complaints 80.0% 94 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 78 82
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 59 60
3.4 Extent of municipal solid waste recovered 80.0% 14 25
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 2
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 5
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 54 60
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 6 10
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 57 58 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Ranchi Municipal Council District:- Ranchi

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 45 60
1.2 Per capita supply of water 135 lpcd 61 73
1.3 Extent of metering of water connections 100.0% 19 35
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 45 39
1.5 Continuity of water supply 24 hours 3.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 97 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 9.36 45
1.9 Efficiency in collection of water supply - related charges 90.0% 34 45
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% 10 20
2.4 Adequacy of sewage treatment capacity 100.0% NA 10
2.5 Quality of sewage treatment 100.0% 100 100
2.6 Extent of reuse and recycling of sewage 20.0% NA 10
2.7 Extent of cost recovery in sewage management 100.0% 1 10
2.8 Efficiency in redressal of customer complaints 80.0% 94 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 76 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 44 55
3.4 Extent of municipal solid waste recovered 80.0% 55 70
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 30.75 45
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 75 90
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 51 60
4.2 Incidence of water logging/flooding 0.0% 124 110
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 635 800
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 59 60 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Sahibganj Municipal Council District:-

Sahibganj

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 10
1.2 Per capita supply of water 135 lpcd 3 10
1.3 Extent of metering of water connections 100.0% 0 10
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 15 12
1.5 Continuity of water supply 24 hours 0.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 9 25
1.9 Efficiency in collection of water supply - related charges 90.0% 0 30
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 65 90
2.3 Collection efficiency of sewage network 100.0% 63 90
2.4 Adequacy of sewage treatment capacity 100.0% 94 100
2.5 Quality of sewage treatment 100.0% 95 100
2.6 Extent of reuse and recycling of sewage 20.0% 100 100
2.7 Extent of cost recovery in sewage management 100.0% 6 15
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA 10
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 83 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 46 70
3.4 Extent of municipal solid waste recovered 80.0% 46 65
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 0.38 30
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 10 50
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 47 70
4.2 Incidence of water logging/flooding 0.0% 8 2
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 10 40
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 61 62 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Gumla Nagar Panchayaty District:- Gumla

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 20 28
1.2 Per capita supply of water 135 lpcd 99 105
1.3 Extent of metering of water connections 100.0% 0 4
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 33 23
1.5 Continuity of water supply 24 hours 1.5 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 98 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 12.26 15
1.9 Efficiency in collection of water supply - related charges 90.0% 88 92
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 4 14
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 99 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 88 90
3.4 Extent of municipal solid waste recovered 80.0% 46 55
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 NA
3.6 Extent of cost recovery in SWM services 100.0% 1.24 12
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 63 63
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 91 97
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 32 40
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 63 64 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Hariharganj Nagar Panchayat District:-

Palamu

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 2
1.2 Per capita supply of water 135 lpcd 0 20
1.3 Extent of metering of water connections 100.0% 0 0
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 0 25
1.5 Continuity of water supply 24 hours 0.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 0 100
1.8 Cost recovery in water supply services 100.0% 0 50
1.9 Efficiency in collection of water supply - related charges 90.0% NA 15
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 2
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA 10
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 0 10
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 10
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 2
3.6 Extent of cost recovery in SWM services 100.0% 0 25
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 49 70
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 35
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 0 100
( 65 66 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Hazaribag Municipal Council District:- Hazaribag

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 30 43
1.2 Per capita supply of water 135 lpcd 55 67
1.3 Extent of metering of water connections 100.0% 0 4
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 30 25
1.5 Continuity of water supply 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 93 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 6 50
1.9 Efficiency in collection of water supply - related charges 90.0% 19 40
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 20
2.8 Efficiency in redressal of customer complaints 80.0% 93 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 56 65
3.4 Extent of municipal solid waste recovered 80.0% 52 60
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 4
3.6 Extent of cost recovery in SWM services 100.0% 0.6 36
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 7 15
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 35 65
4.2 Incidence of water logging/flooding 0.0% 15 10
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 2 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 5
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 67 68 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Jamshedpur Notified Area District:- East Singhbhum

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 86 87
1.2 Per capita supply of water 135 lpcd 124 135
1.3 Extent of metering of water connections 100.0% 71 75
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 11 10
1.5 Continuity of water supply 24 hours 6.0 6.0
1.6 Efficiency in redressal of customer complaints 80.0% 95 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 69.09 75
1.9 Efficiency in collection of water supply - related charges 90.0% 100 100
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 39 40
2.3 Collection efficiency of sewage network 100.0% 38 45
2.4 Adequacy of sewage treatment capacity 100.0% 39 50
2.5 Quality of sewage treatment 100.0% 100 100
2.6 Extent of reuse and recycling of sewage 20.0% 99 100
2.7 Extent of cost recovery in sewage management 100.0% 13 15
2.8 Efficiency in redressal of customer complaints 80.0% 96 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 100 100
3.4 Extent of municipal solid waste recovered 80.0% 100 100
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 100
3.6 Extent of cost recovery in SWM services 100.0% 55.83 75
3.7 Efficiency in redressal of customer complaints 80.0% 96 100
3.8 Efficiency in collection of SWM charges 90.0% 88 90
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 86 90
4.2 Incidence of water logging/flooding 0.0% 9 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 515 2000
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 69 70 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Jugsalai Municipal Council District:- East Singhbhum

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 47 55
1.2 Per capita supply of water 135 lpcd 111 115
1.3 Extent of metering of water connections 100.0% 0 50
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 30 20
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 94 100
1.7 Quality of water supplied 100.0% 50 100
1.8 Cost recovery in water supply services 100.0% 29.69 100
1.9 Efficiency in collection of water supply - related charges 90.0% 32 80
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 2
2.8 Efficiency in redressal of customer complaints 80.0% 97 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 90 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 57 100
3.4 Extent of municipal solid waste recovered 80.0% 67 100
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 100
3.6 Extent of cost recovery in SWM services 100.0% 7.57 50
3.7 Efficiency in redressal of customer complaints 80.0% 92 100
3.8 Efficiency in collection of SWM charges 90.0% 22 60
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 43 50
4.2 Incidence of water logging/flooding 0.0% 4 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 10
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 71 72 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Kapali Municipal Council District:- Saraikela Kharswara

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 28 35
1.2 Per capita supply of water 135 lpcd 18 40
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 16 14
1.5 Continuity of water supply 24 hours 1.0 1.0
1.6 Efficiency in redressal of customer complaints 80.0% 98 100
1.7 Quality of water supplied 100.0% NA 100
1.8 Cost recovery in water supply services 100.0% 29.2 55
1.9 Efficiency in collection of water supply - related charges 90.0% 86 90
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 91 95
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% 0 NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 2 30
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 20
3.4 Extent of municipal solid waste recovered 80.0% 0 NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 98 90
3.8 Efficiency in collection of SWM charges 90.0% NA 10
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 20 35
4.2 Incidence of water logging/flooding 0.0% 6 6
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 1 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 73 74 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Khunti Municipal Council District:- Khunti

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 13 25
1.2 Per capita supply of water 135 lpcd 41 45
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 32 22
1.5 Continuity of water supply 24 hours 6.0 6.0
1.6 Efficiency in redressal of customer complaints 80.0% 89 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 12.8 50
1.9 Efficiency in collection of water supply - related charges 90.0% 29 70
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 5 8
2.8 Efficiency in redressal of customer complaints 80.0% 87 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 87 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 77 80
3.4 Extent of municipal solid waste recovered 80.0% 0 50
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 70
3.6 Extent of cost recovery in SWM services 100.0% 16.9 30
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 74 80
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 29 35
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 3 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 75 76 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Koderma Municipal Council District:- Koderma

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 13 37
1.2 Per capita supply of water 135 lpcd 43 62
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 30 29
1.5 Continuity of water supply 24 hours 1.25 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 97 92
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 17.33 65
1.9 Efficiency in collection of water supply - related charges 90.0% 32 45
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 4 15
2.8 Efficiency in redressal of customer complaints 80.0% 97 70
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 85 87
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 80 81
3.4 Extent of municipal solid waste recovered 80.0% 2 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 0
3.6 Extent of cost recovery in SWM services 100.0% 11.23 31
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 44 62
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 10 18
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 2 0
5.2 Community RWH project completed by city in a year (nos) nos) 0.0% 0 0
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 77 78 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Latehar Municipal Council District:- Latehar

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 6 65
1.2 Per capita supply of water 135 lpcd 23 70
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 30 27
1.5 Continuity of water supply 24 hours 4.0 6.0
1.6 Efficiency in redressal of customer complaints 80.0% 94 100
1.7 Quality of water supplied 100.0% 98 100
1.8 Cost recovery in water supply services 100.0% 24.69 70
1.9 Efficiency in collection of water supply - related charges 90.0% 55 65
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 7 10
2.8 Efficiency in redressal of customer complaints 80.0% 89 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 90 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 59 75
3.4 Extent of municipal solid waste recovered 80.0% 46 55
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 2
3.6 Extent of cost recovery in SWM services 100.0% 24 50
3.7 Efficiency in redressal of customer complaints 80.0% 93 100
3.8 Efficiency in collection of SWM charges 90.0% 5.08 35
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 34 40
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 15
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 79 80 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Mahagama Municipal Council District:- Godda

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 10
1.2 Per capita supply of water 135 lpcd 0 35
1.3 Extent of metering of water connections 100.0% 0 2
1.4 Extent of non revenue water (NRW) (NRW) 20.0% NA 35
1.5 Continuity of water supply 24 hours 0.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 42 70
1.7 Quality of water supplied 100.0% NA 20
1.8 Cost recovery in water supply services 100.0% 0 10
1.9 Efficiency in collection of water supply - related charges 90.0% NA 5
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 81 90
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 2
2.8 Efficiency in redressal of customer complaints 80.0% 40 70
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 0 70
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 0 20
3.4 Extent of municipal solid waste recovered 80.0% NA 10
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 0 15
3.7 Efficiency in redressal of customer complaints 80.0% 25 75
3.8 Efficiency in collection of SWM charges 90.0% NA 5
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 58 65
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 2 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 81 82 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Medaninagar Municipal Council District:-

Medaninagar

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 14 25
1.2 Per capita supply of water 135 lpcd 43 80
1.3 Extent of metering of water connections 100.0% 0 4
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 39 30
1.5 Continuity of water supply 24 hours 3.0 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 98 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 88.5 50
1.9 Efficiency in collection of water supply - related charges 90.0% 95 40
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 1 5
2.8 Efficiency in redressal of customer complaints 80.0% 98 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 11 50
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 24 10
3.4 Extent of municipal solid waste recovered 80.0% 0 NA
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 NA
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% NA NA
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 38 47
4.2 Incidence of water logging/flooding 0.0% 1 1
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 83 84 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Phusro Municipal Council District:- Bokaro

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 3 15
1.2 Per capita supply of water 135 lpcd 19 48
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 37 32
1.5 Continuity of water supply 24 hours 1.33 3.0
1.6 Efficiency in redressal of customer complaints 80.0% 96 100
1.7 Quality of water supplied 100.0% ND NA
1.8 Cost recovery in water supply services 100.0% 43.75 85
1.9 Efficiency in collection of water supply - related charges 90.0% 63 75
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 2
2.8 Efficiency in redressal of customer complaints 80.0% 96 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 82 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 36 40
3.4 Extent of municipal solid waste recovered 80.0% 18 12
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 NA
3.6 Extent of cost recovery in SWM services 100.0% 0 10
3.7 Efficiency in redressal of customer complaints 80.0% 95 100
3.8 Efficiency in collection of SWM charges 90.0% NA 30
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 26 52
4.2 Incidence of water logging/flooding 0.0% 20 10
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 1
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 93 100
( 85 86 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Saraikela Kharshawa Municipal Council District:- Saraikela Kharshawa

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 42 50
1.2 Per capita supply of water 135 lpcd 110 118
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 44 30
1.5 Continuity of water supply 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 38.51 65
1.9 Efficiency in collection of water supply - related charges 90.0% 67 78
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 98 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 6 20
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% 0 NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 80 95
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 72 80
3.4 Extent of municipal solid waste recovered 80.0% 65 68
3.5 Extent of scientific disposal of municipal solid waste 100.0% NA NA
3.6 Extent of cost recovery in SWM services 100.0% 0 16
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 0 5
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 85 95
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 4
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 87 88 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Simdega Municipal Council District:- Simdega

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 7 10
1.2 Per capita supply of water 135 lpcd 10 25
1.3 Extent of metering of water connections 100.0% 0 3
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 21 20
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 96 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 14.51 49
1.9 Efficiency in collection of water supply - related charges 90.0% 38 55
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 8 18
2.8 Efficiency in redressal of customer complaints 80.0% 94 98
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 97 99
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 62 75
3.4 Extent of municipal solid waste recovered 80.0% 29 30
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 1.5 5
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% 100 100
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 14 18
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 1 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 122 10
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 89 90 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Basukinath Municipal Council District:- Dumka

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 15 27
1.2 Per capita supply of water 135 lpcd 56 60
1.3 Extent of metering of water connections 100.0% 0 1
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 37 13
1.5 Continuity of water supply 24 hours 4.0 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 34.4 65
1.9 Efficiency in collection of water supply - related charges 90.0% 86 90
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 5 6
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 88 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 60 65
3.4 Extent of municipal solid waste recovered 80.0% 69 72
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 5
3.6 Extent of cost recovery in SWM services 100.0% 0 15
3.7 Efficiency in redressal of customer complaints 80.0% 99 100
3.8 Efficiency in collection of SWM charges 90.0% 0 50
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 61 68
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 0
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 91 92 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Bishrampur Municipal Council District:- Palamu

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 0 10
1.2 Per capita supply of water 135 lpcd 24 41
1.3 Extent of metering of water connections 100.0% 0 4
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 78 60
1.5 Continuity of water supply 24 hours 0.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 95 100
1.8 Cost recovery in water supply services 100.0% 4 10
1.9 Efficiency in collection of water supply - related charges 90.0% NA 5
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 2 0
2.8 Efficiency in redressal of customer complaints 80.0% 92 100
2.9 Efficiency in collection of sewage charges 90.0% NA 10
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 95 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 46 55
3.4 Extent of municipal solid waste recovered 80.0% 0 20
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 4
3.6 Extent of cost recovery in SWM services 100.0% 0 5
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% NA 5
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 39 42
4.2 Incidence of water logging/flooding 0.0% 0 2
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 4 9
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 3
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 93 94 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Chakuliya Municipal Council District:- East Singhbhum

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 38 50
1.2 Per capita supply of water 135 lpcd 92 110
1.3 Extent of metering of water connections 100.0% 0 8
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 37 32
1.5 Continuity of water supply 24 hours 8.0 8.0
1.6 Efficiency in redressal of customer complaints 80.0% 98 100
1.7 Quality of water supplied 100.0% 100 100
1.8 Cost recovery in water supply services 100.0% 47.4 90
1.9 Efficiency in collection of water supply - related charges 90.0% 45 55
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 6
2.8 Efficiency in redressal of customer complaints 80.0% 98 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 43 60
3.4 Extent of municipal solid waste recovered 80.0% 33 50
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 4 26
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 31 50
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 21 24
4.2 Incidence of water logging/flooding 0.0% 1 1
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 0 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 5
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 95 96 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Godda Municipal Council District:- Godda

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 8 25
1.2 Per capita supply of water 135 lpcd 32 50
1.3 Extent of metering of water connections 100.0% 0 10
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 26 20
1.5 Continuity of water supply 24 hours 10.0 10.0
1.6 Efficiency in redressal of customer complaints 80.0% 90 100
1.7 Quality of water supplied 100.0% 96 100
1.8 Cost recovery in water supply services 100.0% 1.2 50
1.9 Efficiency in collection of water supply - related charges 90.0% 6 60
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 15 30
2.8 Efficiency in redressal of customer complaints 80.0% 94 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 65 90
3.4 Extent of municipal solid waste recovered 80.0% 64 75
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 50
3.6 Extent of cost recovery in SWM services 100.0% 1.9 40
3.7 Efficiency in redressal of customer complaints 80.0% 100 100
3.8 Efficiency in collection of SWM charges 90.0% 55 80
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 55 30
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 2 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 97 98 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Jhumaritilaya Municipal Council District:-

Koderma

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 19 25
1.2 Per capita supply of water 135 lpcd 52 60
1.3 Extent of metering of water connections 100.0% 0 4
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 31 28
1.5 Continuity of water supply 24 hours 2.0 2.0
1.6 Efficiency in redressal of customer complaints 80.0% 88 100
1.7 Quality of water supplied 100.0% 97 100
1.8 Cost recovery in water supply services 100.0% 72.9 100
1.9 Efficiency in collection of water supply - related charges 90.0% 77 85
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 2 15
2.8 Efficiency in redressal of customer complaints 80.0% 98 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 100 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 48 70
3.4 Extent of municipal solid waste recovered 80.0% 13 40
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 10
3.6 Extent of cost recovery in SWM services 100.0% 3 20
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% 37 80
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 30 50
4.2 Incidence of water logging/flooding 0.0% 8 5
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 3 2
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 2
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
( 99 100 ( 15th FINANCE COMMISSION, GOVERNMENT OF INDIA

SERVICE LEVEL BENCHMARK AT A GLANCE (SLB)

Name of Municipality:-Madhupur Municipal Council District:-

Deoghar

Sr.No Proposed Indicator Benchmark Present Status 2020-21 Target in Year 2021-22
1 WATER SUPPLY SERVICES
1.1 Coverage of water supply connections 100.0% 1 11
1.2 Per capita supply of water 135 lpcd 11 31
1.3 Extent of metering of water connections 100.0% 0 6
1.4 Extent of non revenue water (NRW) (NRW) 20.0% 34 30
1.5 Continuity of water supply 24 hours 2.8 4.0
1.6 Efficiency in redressal of customer complaints 80.0% 100 100
1.7 Quality of water supplied 100.0% 99 100
1.8 Cost recovery in water supply services 100.0% 8.9 60
1.9 Efficiency in collection of water supply - related charges 90.0% 32 95
2 WASTE WATER MANAGEMENT (SEWERAGE AND SANITATION)
2.1 Coverage of toilets 100.0% 100 100
2.2 Coverage of sewage network services 100.0% 0 0
2.3 Collection efficiency of sewage network 100.0% NA NA
2.4 Adequacy of sewage treatment capacity 100.0% NA NA
2.5 Quality of sewage treatment 100.0% NA NA
2.6 Extent of reuse and recycling of sewage 20.0% NA NA
2.7 Extent of cost recovery in sewage management 100.0% 0 5
2.8 Efficiency in redressal of customer complaints 80.0% 100 100
2.9 Efficiency in collection of sewage charges 90.0% NA NA
3 SOLID WASTE MANAGEMENT
3.1 Household level coverage of solid waste management services 100.0% 94 100
3.2 Efficiency of collection of municipal solid waste 100.0% 100 100
3.3 Extent of segregation of municipal solid waste 100.0% 39 60
3.4 Extent of municipal solid waste recovered 80.0% 35 70
3.5 Extent of scientific disposal of municipal solid waste 100.0% 0 8
3.6 Extent of cost recovery in SWM services 100.0% 0.6 12
3.7 Efficiency in redressal of customer complaints 80.0% 98 100
3.8 Efficiency in collection of SWM charges 90.0% 47 60
4 STORM WATER DRAINAGE
4.1 Coverage of storm water drainage network 100.0% 14 15
4.2 Incidence of water logging/flooding 0.0% 0 0
5 WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
5.1 Water bodies that are rejuvenated in a year (nos) nos 0.0% 3 1
5.2 Community RWH project completed by city in a year (nos) nos 0.0% 0 14
6 ULB providing water connection to Public and Community Toilets WATER BODIES REJUVENATION AND RAIN WATER HARVESTING
6.1 Coverage of Water Supply (24 X 7) in all Public/Community Toilets 24x7) 100.0% 100 100
Cite this issue. Jharkhand Gazette, Government of Jharkhand, 22 October 2021. Indian Gazettes, https://egazette.servantsofknowledge.in/details/in.gazette.jharkhand.2021-10-22.522/. Archive identifier in.gazette.jharkhand.2021-10-22.522.